Amazon Textbook Condition

by bparsh
2 replies
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Hi all,

I recently needed a textbook for a class, and purchased on Amazon from an independent seller a "Like New" copy. It was $95, and the cheapest used book in "acceptable" condition was $70.

Anyways, I get the book in the mail, it is falling apart, every. single. page. is highlighted and has notes on the margins in pen on about 50% of the pages.

I contacted the seller, who told me they could either give me a partial of 35% to keep the book 'as-is' or I could send the book back, and they would refund me, minus a 50% restocking fee, and I would have to pay for shipping myself. (Also, I wouldn't get my shipping fee I paid to them back).

Has anyone ever heard of a policy like this? And I'm not sure which option to choose...I need textbook for Monday, so I could try to order another one, but I feel like I'm already in the hole enough as it is and should just suck up a used textbook in this poor of condition.
  • Profile picture of the author Claude Whitacre
    Originally Posted by bparsh View Post

    Hi all,

    I recently needed a textbook for a class, and purchased on Amazon from an independent seller a "Like New" copy. It was $95, and the cheapest used book in "acceptable" condition was $70.

    Anyways, I get the book in the mail, it is falling apart, every. single. page. is highlighted and has notes on the margins in pen on about 50% of the pages.

    I contacted the seller, who told me they could either give me a partial of 35% to keep the book 'as-is' or I could send the book back, and they would refund me, minus a 50% restocking fee, and I would have to pay for shipping myself. (Also, I wouldn't get my shipping fee I paid to them back).

    Has anyone ever heard of a policy like this? And I'm not sure which option to choose...I need textbook for Monday, so I could try to order another one, but I feel like I'm already in the hole enough as it is and should just suck up a used textbook in this poor of condition.
    If you have an Amazon account, report them, and you'll probably get a refund from Amazon. They still have Buyer Protection.
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    One Call Closing book https://www.amazon.com/One-Call-Clos...=1527788418&sr

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    • Profile picture of the author bparsh
      Originally Posted by Claude Whitacre View Post

      If you have an Amazon account, report them, and you'll probably get a refund from Amazon. They still have Buyer Protection.
      Done. Hopefully that helps, I didn't even think of reporting them. Thanks!
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