Incompetence...Part 2

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Incompetence...Part 2.

Well, even my wife got a kick out of this one. Actually, I never heard her
laugh so loud in my life.

Here's the Reader's Digest version.

Our Comcast Cable outside line was hanging too low. It needed to be
re-secured by the tech. Not a big deal. Happened a couple of years ago too.
They come out, tack it back to the side of the building and it's done.

Well, I call the support number to get this done, explain to the support
tech quite clearly what the problem was and this is what she asks me.

"Do you know where the cable is supposed to go?"

My rather sarcastic answer, which had my wife cracking up...

"If I knew where it was supposed to go, I'd put it up there myself. I am
NOT a support tech. Isn't that YOUR job?"

I cannot believe the stupid people they hire to answer support calls.

Anyway, that's my laugh for the day.

Oh, at least they were actually able to tack the cable back to the wall.
  • Profile picture of the author KimW
    Comcast (in the circles I run in we call it comcrap) tech support is some of the worst in the world, especially for what you pay for their services.
    And its geting even worse. Where I am at they are starting to charge us 5 bucks to talk to a customer service/support person.
    I read recently wehre they have just become the largest cable provider in the US after buying out some other company.
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  • Profile picture of the author seasoned
    Well, I had a runin with TWO cable companies, and BOTH are really just comcast. I forget the name of the other, but the latest is comcast.

    The LAST one was one that required a special decoder(It was how they USED to keep people from accessing the signal) AND, when I cancelled and RETURNED the box, they charged me for the box!

    Well, THIS one requires another box for internet. I had SO many problems, that I figured I would save $5/month, and get rid of half their responsibility. I got my OWN modem, and returned theirs. The result? YOU GUESSED IT! They charged me AGAIN!

    Steve
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