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Online Trash Talk

by JennSpencerIM
4 replies
  • OFF TOPIC
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Curious about what others were saying about me online so did a quick search... of course came across some nasty trash talkers in a forum about me/my product. Obviously can't please everyone and who cares cause we are crushing it in this niche, but do you ever write to forum owners and ask them to remove nasty posts about you? I've asked one before and all she would do is close the thread. Wondering what others do if anything!
#trash talk
  • Profile picture of the author fechto
    I'm currently in the same situation with a site I manage. After much back and forth it's gotten to the point where the owner said if we could prove the statements were libelous (sp?) he would take them down. Let me tell you that's at least as hard as it sounds.

    IMO, if you want to reply you can in a straight up way...but certain people are malcontents. They're looking for a reason. Any business is happy with a 5% refund rate, and if you figure it's around that number or lower, well, your time might be better spent on other things.
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    • Profile picture of the author Kay King
      Nah - you can't reason with someone who is on a rant - they aren't logical and you end up looking defensive.

      If it's a customer service issue or I stepped on someone's toes without meaning to - I hope they would approach me directly so we could work it out.

      If they are just "dissers" - that's about them, not about me. I don't look for things like that and if they are out there, I don't want to know about them. It's not productive.

      kay
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  • Profile picture of the author JennSpencerIM
    Okay coolio! Thanks Warriors! Its actually people who have NOT purchased the product which is why I'm thinking not to bother since obviously that is not a customer service concern as would be an unsatisfied CUSTOMER.

    I just don't like people talking bad about me for no reason!! hahh Kay, you are so right, wish I hadn't found it, but also check every once in awhile on our links to see if people are sharing our "subscriber only" pages which is when I caught it!

    Our return rate is waaaay lower than 5%...its around 1% and even lower for some products.
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  • Profile picture of the author muse88
    the best reply to any trash talk is 'lol'
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