Warrior chargeback on a $6 WSO hurts business
For a product that I'm offering a 30-day money back guarantee. He just ordered on March 9 so I would have gladly given him his refund.
He claims it's an "unauthorized charge" even though he downloaded it five times...
Perhaps someone hacked his PayPal. Who knows. But why not email me first?
Folks, charge backs are bad news for our business. Think before you do something like this to another Warrior. Communication is key.
If you get too many charge backs you can get booted. Luckily I don't have many. This is just third one since I've had my PayPal account (2003).
If there is a money back guarantee then exercise it before you cause a lot of un-necessary headaches to publishers for no other reason than you're a coward or clueless on the process, who feels safe doing a charge back over $6 freaking dollars vs just emailing me or PM'ing and asking me for a refund.
I wish PayPal and Credit Cards companies would go after this type of consumer abuse.
This guy just caused a ton of money and time wasted from his bank, credit card company, PayPal, and me. Just because he doesn't know how to do business online. The big companies/banks pass these expenses to all of us.
So anyone reading this who thinks a charge back is no big deal and doesn't hurt the merchant, it does. So please... Think. Communicate. And everyone is happy.
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