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Since it's now apparent the corporate office does not care about what happened to me, I've decided to put up a thread to vent here.

Shortly after christmas, I decided it's high time to get a new laptop (this is 6 years old this month, I'm overdue for an upgrade), so I go check them out around town the day after christmas.

I walk into my local Staples (an office supply store chain in the US), and spy what is the last laptop for a killer price ($675, which is $150 off list). It's got a 17" screen, fast processor, lots of hard drive space, lots of memory, etc..

So I pounce, whipping out my credit card and paying for it. Since it's a floor model, I have to wait two hours so they can box it up for me. No problem, I got other things to buy, so I go elsewhere.

Upon my return two hours later, they inform me the laptop is 'too scratched' (due to removal of anti theft device, which I believe are glued on, can a laptop salesperson verify this) and refused to let me have it, and made me take a refund. I smell a massive rat, am pissed, and walk out of there with a refund and am very unhappy.

Why do I smell a rat? Here's why:

1. Discounts that deep scream 'scratch and dent' to me.

2. I was never allowed to see the item, so I could not even determine if it's true or not.

What do I think happened? Some employee wanted the item, so they cooked up a story to literally rip it out of my hands. I can't think of any other reason they would do this to me, it's that bizarre a story.

Thanks for letting me vent. If you really want to help, link to this story and let's get it to the top of google so if nothing else, Staples gets very bad pub out of this.

And don't shop at Staples!
#bait and switch #ripoff #staples
  • Profile picture of the author Kay King
    I hope you are sending a letter about this to Staples corporate or regional office.
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    • Profile picture of the author Floyd Fisher
      Originally Posted by Kay King View Post

      I hope you are sending a letter about this to Staples corporate or regional office.
      I've been in contact with them. If they actually cared, I wouldn't be here trying to get this story on page one of google.
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  • Profile picture of the author ecoverartist
    Floyd,

    You're not alone! Several years ago I went to Staples to buy some desperately-needed RAM for my computer. I found what I thought I needed and took it home.

    At the time I wasn't very computer-hardware-savvy so I asked a friend of mine if it was the right type. Mind you, I hadn't even opened the box, but the specs were on the back. He tells me it's not the right kind and I should return it.

    No problem, right? Box is still sealed and wrapped in plastic.

    I take it back to Staples and this scruffy teenage kid in "customer service" opens up the box to make sure everything is inside. He pulls out the RAM and says "nice try - but this is old RAM. I can't take this back."

    Old RAM? I told him I had bought it there the day before. He insisted I swapped out my computer's old RAM and put it in the box and took it back.

    I point out the plastic wrap.

    "You must have a home plastic packaging machine is all I can figure but we're not taking this back"

    A home plastic packaging machine?! WTF?!

    I ask him to go get another box from the same brand and open it to see if there's "old RAM" in that one too. He refuses, so I ask for his manager and explain the whole ordeal.

    Manager gets a box, opens it. Wow, there's old RAM in that one too! Looks like Staples got shafted!

    Manager apologizes profusely and probably fired that employee for being such a snot. I got the RAM I needed but that incident has stayed with me for years.

    A home friggin' plastic packaging machine! Oh why yes, I have one. Every home has one. You dolts.

    I no longer buy hardware at Staples no matter how good of a deal it looks like, because I know I'll never need to return a ream of paper or a red stapler
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  • Profile picture of the author HeySal
    When I first got on the Internet I needed a picture and had no way to get it online other than to have it scanned by someone. That someone ended up being Staples.

    They charged me 8 bucks to scan one picture. They emailed it to me so I could use it as I didn't know how to save anything to a disk yet (LMAO). It was so pixilated that it was absolutely worthless. I took the picture back and told them I needed it redone correctly. They refused. Wanted me to spring another 8 bucks at another chance at a decent pic.

    Years later and in a new town with my printer not functioning I found a need for some copies. The only place I could find to do the small amount of copies I needed was Staples. I had temporarily forgotten the picture incident. I got the copies made on my own paper - a very expensive paper - and left the store, later to find out that only a few copies were MY material. They had gotten someone else's material mixed with mine and I had just bought 30 copies of someone else's stuff. I took it back and they were reluctant to do a darned thing about it other than recopy my stuff - with my paper which I no longer had enough of to do my copies. I finally got the problem resolved but it was like pulling teeth to get it done and wasted a lot of time and gas, let alone completely ruining my mood to go in and talk about a contract I was interested in.

    I now figure if I have to go to Staples for a service, I really don't need it.
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  • Profile picture of the author KimW
    I think this is a symptom and not the disease.
    This crap (meaning all the above examples) can and does happen at every store.
    Our country is so money/hungry,corporate minded that the concept of customer service has flown out the window.
    By the way ecoverartist,bad RAM is pretty lame, but I got you beat, I had a bank give me a conterfeit $100 bill.
    All we can figure is the teller got it and once she realized it, passed it off to me to get out of her count.
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  • Profile picture of the author Floyd Fisher
    Ok, we are on page two for 'staples bait and switch'.

    I'd like to get this up to number one for 'staples'. Please feel free to get as many people as you can to link to this.

    They need it.
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    • Profile picture of the author myob
      LOL! Do you really think this is going to affect the company at all? What a waste of time that could be better used more productively. Staples has over 2,000 stores in North America, South America, Europe, and Asia, and also offers its products through catalog and online. It's ok to vent, but just get over it, and move on.
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      • Profile picture of the author Floyd Fisher
        Originally Posted by myob View Post

        LOL! Do you really think this is going to affect the company at all? What a waste of time that could be better used more productively. Staples has over 2,000 stores in North America, South America, Europe, and Asia, and also offers its products through catalog and online. It's ok to vent, but just get over it, and move on.
        Yes it will. Especially if it's the first thing a person sees when they search for the word 'Staples'.
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  • Profile picture of the author Dave Patterson
    Yeah...but Floyd brought along 106,000 friends.

    (Page 1 - #8)
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  • Profile picture of the author HeySal
    Paul - a lot of companies think just like that. But....they are finding out exactly how fast word can travel on the Internet. A smart company knows to keep the word good -- and a smart competitor knows how to find out just when it isn't.

    Everyone counts. Didn't you ever read David and Goliath?
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    Sal
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    • Profile picture of the author myob
      This is really unbelievable. Staples is a $20billion a year company and growing by more than 20% a year worldwide. Every company has some disgruntled customers, but obviously this company is doing a whole lot of things right.

      Do you really believe this vigilante campaign will keep any of its customer base of small to medium business owners away? If I went on a rampage like this everytime I get miffed on how I was treated, there would be no time for anything else.

      My time is much more valuable than to spend it whining about a $675 deal gone bad. But, that's just me. Good luck at bringing Goliath down with your slings and arrows, David and your little cry babies.
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  • Profile picture of the author Suthan M
    seriously, i thought you got shafted by a stationery set.. :-)
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  • Profile picture of the author HeySal
    Paul - AOL isn't laughing with you and they are mega-bucks, but a hell of a lot of mega bucks light of what they were before their dissatisfied customers hit the Internet with their complaints. In fact, they were in dire straits for awhile and had to do some moving and shaking over the mess they created for themselves by feeling they were too big to worry about what $20 a month customers thought. And AOL isn't the only company who thought they were above having to think about their customers who have had some rude awakenings when their bad service got broadcast around the net.

    To you everything is dollars and cents - but to many others, money isn't the issue. My cost was only a few dollars, some time, and a hassle, but I am more than happy to tell others that the service I received was extemely shoddy and the value was negative rather than positive - not once, but twice. Perhaps my voice doesn't mean squat - but when it's added to Floyd's and Sherice's and is blown to others, there will be other places that comments about bad service will be added to ours, and it's right out there for everyone to view. How many others does it take to speak up about bad service before impact is made? I know if I read this thread and was passing by a Staples I probably would think a few times before choosing Office Depot instead. How many thousands can agree before the company starts to feel the heat?

    Now of course that is a consumer based economic view - and if we were allowed to talk about politics I might agree with you on the basis that with the Gov now involved in fascist alignment with corporations our opinions might not be a matter that will long matter at all --- but I can't talk about those possibilities so we'll just keep it to free market economy issues
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    Sal
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    • Profile picture of the author myob
      All you have to say is that Staples sucks. Nothing happened with AOL until we the people started saying "AOL sucks". The word "sucks" has a much more powerful effect than whining or any other form of protest. The voice of the people should always include the word "sucks". I think there was a whole thread dedicated to this very powerful technique.

      I used to have a business account at Office Depot, but they really pissed me off one time when they overbilled my invoice by 29 cents. I yelled "Office Depot sucks" so loud it was heard blocks away. People began chanting "Office Depot sucks", "Office Depot sucks", "Office Depot sucks" for 40 days and 40 nights. Now Office Depot is closing 112 of their stores.

      David conquered Goliath using one stone. We the people can conquer the Goliath of corporate fascism with one word - "sucks". All it takes is the voice of the people using the right word. But this is getting dangerously close to the precipice of civil unrest, politics and religion which could get this thread deleted. That would be such a waste of otherwise valiant protesting.
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  • Profile picture of the author artwebster
    The time to rant IS IN THE STORE ON A VERY BUSY DAY!

    You will be surprised how rapidly problems can be sorted if you join a queue of people and start telling the person in front of you why you are there.

    If there isn't a queue to join, simply stroll round the store and tell as many people as you can of your problem, opening with "You're not going to buy that here, are you?"

    If you get thrown out (not likely if you are loud enough) you can speak to people who are entering the store.

    Believe me - that works!
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  • Profile picture of the author HeySal
    But this is getting dangerously close to the precipice of civil unrest, politics and religion which could get this thread deleted. That would be such a waste of otherwise valiant protesting.
    Nah - They forgot to put a sticky up about civil unrest. And besides - fighting a corporation would only be politics in a fascist societ.......oh. Never mind.

    Sooooooooo......what's your favorite color?
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    Sal
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    • Profile picture of the author myob
      Originally Posted by HeySal View Post

      Sooooooooo......what's your favorite color?
      I thought you would never ask. My favorite color is black, and I'll tell you why. Black is a very beautiful color, the composite of all colors. It is the color of determination, of resolve, of strength, a color by which all others are clarified and defined. Black is the mysterious surrounding of germination, of fertility, the breeding ground of new life which always evolves, renews, refreshes, and reproduces itself in darkness. The seed hidden in the earth, the strange journey of the sperm, the secret growth of the embryo in the womb all these the blackness surrounds and protects.

      But, that is not the reason why I like black. For a considerable period of time anarchists used black flags as their symbol. The general drift away from the red flag towards the black must be placed in the historical context. During the 1880s the socialist movement was changing. Marxist social democracy was becoming the dominant socialist trend, with libertarian socialism going into relative decline in many areas. Thus the red flag was increasingly associated with the authoritarian and statist (and increasingly reformist) side of the socialist movement. In order to distinguish themselves from other socialists, the use of the black flag makes perfect sense as it was it an accepted symbol of working class revolt.

      There are ample accounts of the use of black flags by anarchists. Probably the most famous was Nestor Makhno's partisans during the Russia Revolution. Under the black banner, his army routed a dozen armies and kept a large portion of the Ukraine free from concentrated power for a good couple of years. On the black flag was embroidered "Liberty or Death" and "The Land to the Peasant, The Factories to the Workers." In 1925, the Japanese anarchists formed the Black Youth League and, in 1945, when the anarchist federation reformed, their journal was named Kurohata (Black Flag). In 1968, students carried black flags during the street fighting and General Strike in France, bringing the resurgence of anarchism in the 1960s into the view of the general public. The same year saw the Black Flag being raised at the American Students for a Democratic Society national convention. Two years later the British based magazine Black Flag was started and is still going strong. At the turn of the 21st century, the Black Flag was at the front of the so-called anti-globalisation protests. Today, if you go to any sizeable demonstration you will usually see the Black Flag raised by the anarchists present.

      However, the anarchists' black flag originated much earlier than this. Louise Michel, famous participant in the Paris Commune of 1871, was instrumental in popularizing the use of the Black Flag in anarchist circles. At a March 18th public meeting in 1882 to commemorate the Paris Commune she proclaimed that the "red flag was no longer appropriate; the anarchists should raise the black flag of misery." The following year she put her words into action. According to anarchist historian George Woodcock, Michel flew the black flag on March 9, 1883, during demonstration of the unemployed in Paris, France. An open air meeting of the unemployed was broken up by the police and around 500 demonstrators, with Michel at the front carrying a black flag and shouting "Bread, work, or lead!" marched off towards the Boulevard Saint-Germain. The crowd pillaged three baker's shops before the police attacked. Michel was arrested and sentenced to six years solitary confinement. Public pressure soon forced the granting of an amnesty. August the same year saw the publication of the anarchist paper Le Drapeau Noir (The Black Flag) in Lyon which suggests that it had become a popular symbol within anarchist circles. However, anarchists had been using red-and-black flags a number of years previously so Michel's use of the color black was not totally without precedence.

      Not long after, the black flag made its way to America. Paul Avrich reports that on November 27, 1884, it was displayed in Chicago at an anarchist demonstration. According to Avrich, August Spies, one of the Haymarket martyrs, "noted that this was the first occasion on which the black flag had been unfurled on American soil." By January the following year, "street parades and mass outdoor demonstrations, with red and black banners . . . were the most dramatic form of advertisement" for the revolutionary anarchist movement in America. April 1885 saw Lucy Parsons and Lizzie Holmes at the head of a protest march "each bearing a flag, one black, the other red." The Black Flag continued to be used by anarchists in America, with one being seized by police at an anarchist organised demonstration for the unemployed in 1893 at which Emma Goldman spoke. Twenty one years later, Alexander Berkman reported on another anarchist inspired unemployed march in New York which raised the black flag in "menacing defiance in the face of parasitic contentment and self-righteous arrogance" of the "exploiters and well-fed idlers."

      Now the question becomes why, exactly, black was chosen. The Chicago "Alarm" stated that the black flag is "the fearful symbol of hunger, misery and death." Berkman asserts that anarchists were "to adopt the black flag as a symbol of the workers misery and as an expression of their anger and bitterness." Historian Bruce C. Nelson also notes that the Black Flag was considered "the emblem of hunger" when it was unfurled in Chicago in 1884. While it "was interpreted in anarchist circles as the symbol of death, hunger and misery" it was "also said to be the 'emblem of retribution'" and in a labor procession in Cincinnati in January 1885, "it was further acknowledged to be the banner of working-class intransigence, as demonstrated by the words 'No Quarter' inscribed on it." For Berkman, it was the "symbol of starvation and desperate misery." Louise Michel stated that the "black flag is the flag of strikes and the flag of those who are hungry."

      The use of the black flag by anarchists, therefore, is an expression of their roots and activity in the labor movement in Europe, particularly in France. The anarchist adoption of the Black Flag by the movement in the 1880s reflects its use as "the traditional symbol of hunger, poverty and despair" and that it was "raised during popular risings in Europe as a sign of no surrender and no quarter." Black flags represents the power of the people to get redress for the wrongs, and could be a powerful tool against the fascism demonstrated by the intransigence of Staples to put a laptop in every well-deserved lap.
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  • Profile picture of the author HeySal
    In true reflection of the ethos of the OT forum Paul......

    Do you know how hard that was to read that when I look at your avatar and see a Paul Uhl, Jr. who looks incredibly like Christopher Walkin and the whole time I'm reading that the Arc Angel is going though my mind and I wonder if you would just walk into Staples and smite the clerk.

    I think I need a drink.
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    Sal
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