Worst tech support chat of all time
Prabhjot Walia: Welcome to Kodak, my name is Prabhjot Walia. Please wait while I review your question.
Steven Bishop: the min I powered the printer it started flashing a message that a usb device is not connected and to disconnect it
Prabhjot Walia:
May I know what is your printer model?
Steven Bishop: I have not conneced anything to the printer
Steven Bishop: office hero 6.1
Prabhjot Walia: Okay.
Prabhjot Walia: May I please have the Kodak Service Number for your printer? You can find this number by opening the printer access door like you are going to change the ink cartridges. This number will be located on the left hand side.
Steven Bishop: 07a2530
Steven Bishop: it is on the right had side by the way
Prabhjot Walia: Yes.
Steven Bishop: ??
Prabhjot Walia: It will be on the bar coded sticker.
Prabhjot Walia: The alpha numeric code.
Steven Bishop: look up^
Steven Bishop: i already posted it
Steven Bishop: 07a2530
Prabhjot Walia: Okay.
Prabhjot Walia: In what month and year was this printer purchased and Where was this printer purchased?
Steven Bishop: today 10 mins ago at walmart
Prabhjot Walia: Okay.
Steven Bishop: u there?
Prabhjot Walia: Yes.
Steven Bishop: this is the point where u tell me how to fix the printer
Prabhjot Walia: Okay.
Steven Bishop: is there some one else that I can tlak to a level 2 tech perhaps?
Prabhjot Walia: I am sending a link so that you can do it.
Prabhjot Walia: I will send you a demo .
Steven Bishop: I do not need a demo. I need to know why your printer is giving me an error message about a usb device when nothing is connected to the printer
Prabhjot Walia: May I know the error message.
Steven Bishop: for the 3rd time
Steven Bishop: the usb device is not supported. please disconnect device from printer
Prabhjot Walia: Okay.
Prabhjot Walia: I think the USB device is not supporting the Printer.
Prabhjot Walia: You need to change the USB device.
Steven Bishop: WHAT PART OF NOTHING IS CONNECTED TO THE COMPUTER DO YOU NOT UNDERSTAND!!!!!!
Prabhjot Walia: Yes.
Prabhjot Walia: I will help you that .
Prabhjot Walia: May I know have you how are you tying to connect the printer.
Steven Bishop: I have not gotten that far. I have not tried to connect it because it is giveing me the error message
Prabhjot Walia: Okay.
Steven Bishop: how long have you worked in tech support?
Prabhjot Walia: Here I understand the issue.
Prabhjot Walia: But the thing is USB cable is not working
Steven Bishop: So are you telling me that the printer is broken?
Prabhjot Walia: I can connect it with Wi-Fi.
Steven Bishop: what is 4 plus 9
Prabhjot Walia: 13
Prabhjot Walia: May I know the Wi-Fi light status of your printer, Is it blinking or steady blue?
Steven Bishop: what is the square root of 16
Prabhjot Walia: it is 4
Steven Bishop: are you human or a computer
Prabhjot Walia: Human Steven
Prabhjot Walia: May I go ahead and help you.
Steven Bishop: ok then try to follow me right now
Prabhjot Walia: In connecting the printer.
Prabhjot Walia: Okay.
Steven Bishop: I do not want to connect the computer
Steven Bishop: I want the error message to go away
Prabhjot Walia: I really apologize
Prabhjot Walia: Okay.
Prabhjot Walia: I understand it .
Prabhjot Walia: 1. Turn off the printer.
2. Disconnect the power adaptor from back of the printer
3. Wait for 30 seconds.
4. Reconnect the power adaptor to the printer.
5. Turn On the printer
Prabhjot Walia: Please follow the above steps and let me know.
Prabhjot Walia: Please let me know once it is done.
Steven Bishop: I just followed your steps and when it came back on the same error message appeared
Prabhjot Walia: Okay.
Prabhjot Walia: It says USB not supported right.
Steven Bishop: correct
Prabhjot Walia: Okay.
Steven Bishop: the attached usb device is not supported
Prabhjot Walia: Okay.
Prabhjot Walia: It should be a 2.0 USB cable.
Prabhjot Walia: So that it will support .
Steven Bishop: Just forget it. I will take the printer back and buy adifferent one
Steven Bishop: goodbye
Prabhjot Walia: Shall I try with a WI-Fi
I disconnected at this point I will be returning the printer asap!
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