Checking Google Ranking Question

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I hired someone to do seo work for me. We agreed upon me paying them based upon where the site shakes out in Google SERPS.

When I search google for the keyword I do not see the site in the Top 100 results (i am logged out of my google account). When I use ranktracker it does not find the result in the top 100.

When I use a free online rank checking tool it finds it on page 3, and the person sent a screenshot of their google search showing it on page 3.

Any clues on why the disconnect? It is not a local keyword so I don't think my location versus their location should matter (they are overseas and I am in US) and we are both using Google.com.

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