ClickBank Making Unauthorized Refunds

I just wondered if anyone else has had this problem with ClickBank.

I have several accounts with them, one I opened recently and it's doing very well. I've only had 2 refunds on this account and BOTH were done by ClickBank without my permission and with strange reasons.

Here is my enquiry about the latest one:

I see on my account, that a refund was issued to a customer, ref:XXXXXXX. I was not contacted about this in any way. Why was a refund issued to a customer without notifying me first and giving me a chance to save the sale? I received no communication about this whatsoever. Please explain.

Hello,

Thank you for your inquiry! This order was refunded by ClickBank's Risk Operation Department. When refunds like this occur, we do no send a notification, as it is not a customer that is requesting it. The only time ClickBank's system would refund it like this is to prevent any possible fraudulent activity that might come from this customer. Although a notification is not sent, it is recorded in the Transactions page.

Your reply doesn't even make sense. A customer bought my product. The customer did not ask for a refund. ClickBank refunded the customers money, even though the customer was happy with the product. The reason for the refund? The customer was considered fraudulent. Please explain the fraud you thought was occurring and why you thought a refund, without my permission and without the customer requesting it, would solve the issue. This is a relatively new account and this is the second time a refund has been issued without my permission. I am beginning to think that it is ClickBank who are acting fraudulently.

I haven't yet had a reply to my latest question to them, but I suspect it will be pretty much in the same vein as the response they've already given me, which means vague and ridiculous.


Has anyone else had this occur to them with ClickBank? I am just so p***ed off with them doing this to me twice. Although the first refund, without my knowledge was because they made a mistake and forgot to send me an email...apparently. I asked for my money crediting back to my account on that occasion, but their reply was:

Unfortunately, we do not have a way to credit your account for the refunded amount, and we do not have a way to reverse the refund now that it has been issued. Therefore, the only other option I can offer to you is that we would waive your next activation fee if you open another account. It looks like you activated your other accounts quite some time ago, but if you want to open another one, then the $29.95 discounted activation fee will be waived.

I feel like ClickBank are really conning me. I've had no trouble with my other accounts but this one is a real problem and them saying that the customer was acting fraudulently, is stupid.

BTW, the original purchase was 3 weeks prior to the refund and the customer paid by PayPal.