Warriors, I need your Input! - How would you deal with this situation?

by W2L
14 replies
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Hello Dear Warriors..

I have a bit of a dilemma and would like to get your input on it. The story is a bit long so, if you have the time; bear with me please.
I, have a 9 to 5 job which I need to keep while I work on my SEO/SEM stuff and support my wife & 2 children. My job is SEO-related and I am doing quite well with my tasks. Recently tho, a few "things" have happened which I can't ignore, so I need your honest input about:

Some months ago the company hired a PPC guy who was supposed to help the "PPC manager" with landing pages, optimizing adgroups, testing ads/keywords, etc... however; this newly hired employee who I should refer to as "X" .. felt that his role didn't justify his position because they were too mundane and insignificant and so he started taking roles away from the PPC Manager. At first the manager was like... OK... X wants to help out with my tasks but later on; "X" started to create spreadsheets to "micro-manage" his manager!! ..OOHHH!..... the excuse he gave was that things could be more efficient if he "helped track the progress of their projects" .. not only was he micromanaging his manager based on tasks but also on performance and so she (the PPC manager) felt at some point like she was reporting to "X" ..

NOW Don't get me wrong!, employees who try to improve and innovate things are always AWESOME imo... HOWEVER...what would your boss (if u have one) say if u start telling him/her that his work is inefficient (when it really isn't) and that you are going to create spreadsheets to "help track the progress of his projects?!" ... I'm pretty sure that more than 1 boss out there would say.. well "I am the expert here and I know how things are supposed to be handled, while explaining the tasks to his/her subordinate" .. which is exactly what the PPC manager did. "X" however; wasn't happy about that answer and so he kept devising ways to take over more roles and according to him "improve efficiency and keep track of things" ... a role "X" wasn't hired for..

Things got so hectic between the PPC manager and "X" that one day, the manager decided to limit his access to some tools because he was making too many "unauthorized" changes without first consulting with his direct supervisor. The reaso the PPC managener had for limiting "X's" access to the tool was not only the unauthorized changes but the fact that "X" was undermining his Managers knowlege by saying that "data which he had gathered from the agency where he used to work at, showed that the way his manager was doing things was wrong and so he need to correct things" ... Needless to say... he never even tested these "theories of his" ... he just read them somewhere, printed them out and had showed them to the PPC manager as if they were irrefutable "cold-hard-facts"

After all of that took place, and noticing that his manager was not going to give him full access to the tool, "X" got mad and requested a meeting with upper management where he threw his Manager under the bus. His manager won the argument but at this point you can imagine the relationship between the PPC manager and this insolent guy (X)

While this was happening, X kept complaining to me of how much of an idiot his manager was, and that his manager didn't know half of what he knew about PPC (even tho his manager ran that same PPC account successfully for about a year before he got there).... and that his manager didn't know excel the way he did....

Knowing "office politics" very well I kept all opinions to myself and didn't give X much of a conversation based on his complaints by saying that "I didn't want to talk about it since I didn't know the situation very well" ... even tho I KNEW what was going on.

Shortly after these events the PPC manager resigned and I can see why. Not only did "X" kept bugging her about her performance and the many things she could improve upon if only his manager would give him more access to tools and data... but "upper management" is gulible due to their ignorance of PPC ... so every time "X" would request a meeting to complain about his PPC manager.. his manager would win the argument but she would come across as a dictator in the yes of upper management.

Before the PPC manager left however; I was given access to the company's adwords account since I can definitively use all that data to optimize metas and run link campaigns based on conversion ratios and whatnot.
Anyways... "why is this a problem to u?" .. you may be asking at this point, Well it isn't! .. HOWEVER; while this was going on .. "X" confided in me the fact that he didn't know much about SEO; and that it would be nice if I taught him more advanced concepts as he "has a website" he wants to use to start selling SEO/SEM services since he's "heard" that there are tons of people making a killing with SEO.

My initial reaction was:



This guy wants me to teach him SEO to profit from my knowledge? .. WOW.. I mean .. I am not an SEO guru or anything of the sort but I do make money on a side from my own websites and I keep myself up to date w the rampage Google's animals cause...

I dismissed the request as something dumb and I thought he wasn't serious about it.

Assuming that "X" couldn't possibly be serious about it was MY mistake, because it turns out he was deadly serious and not only was he thinking of asking me to teach him.. he was trying to figure out a way to get upper management involved so that "I would teach him SEO" with the pretense that his PPC operations NEED data from SEO and that the company would benefit a lot from us "meshing SEO/PPC info" together.. :rolleyes: .. (that guy is a smooth operator)

When I first heard this "reasoning" I thought.. hmmm.. OK ... it would be interesting to see his "approach" as to why he needs "SEO information" for PPC and "what information he wants to get" ..

I deemed this idea valid as I know that SEO, BENEFITS from PPC data; because of the fast feedback loops... in other words, you can immediately see whats converting and for what keywords and you can SEO optimize for it. < That is a HUGE advantage in my opinion so I thought he would come up with some AWESOME reasoning like that.

Well a couple of days passed after the PPC manager had left, and "X" upped-his-antics by asking me 30+ SEO related questions a day, on average; and I (like an idiot) would "partially answer them" just to be nice with my coworker (he would usually ask me 5-10 questions a day btw). Keep in mind that "X" job is "PPC related" ..

Some questions "X" would ask would be about:
1. Our competitors rankings
2. Our backlinking projects (frequency, places I would get them from)
3. My take on effective ways to get around recent google updates (really?)
4. Tips on excel
5. Questions about PPC since he admittedly "wasn't much of an expert on PPC" and he is now handling a large PPC account! (OMFG REALLY?!!)
6. My Social Media initiatives
7. HTML code (lol)
8. Issues tracking conversions (iframes are too much for him to handle)
9. How I handle online reputation management for the company...

ETC... ETC.. ETC..
Keep in mind these were all just questions so I never gave it much thought as to what he was planning.

NOW THIS IS WHERE IT GETS PERSONAL:

The day his manager left.. "X" was told by upper management to change the passwords of anything his now "old manager" had access to and that he was aware of. Anyways.. he knew that his manager had access to the company's paypal account... the same account I use for SEO buys... and itching to know the places where I outsource and buy links from he starting bugging me about giving him access to the account. I got very defensive about it since he has no reason to have access to this account, all charges are SEO related.. there is nothing there related to PPC.. but he nagged to upper management and they told me to give him access. The excuse he gave them was "I might have to buy a few things for PPC" so I'll need access to this account.

I got pissed because it was obvious to me what he was trying to do... if I don't take the time to teach him about SEO.... he'll just go to paypal and see where I outsource my stuff! ..

You might say.. well.. if all it takes for you to lose your job is someone knowing where u outsource your SEO then you yourself aren't much of an expert right? .. NOT REALLY ... think about it, how many webmasters have fully stress tested panda/penguin to the point he can just give instructions to freelancers and rank anything for anything? ... Not many ... so having this "test data" is what matters no matter how many years you've been an SEO .. the moment Google throws an animal at you.. its back to the drawing board... so knowing what makes google tick after every update is EXTREMELY VALUABLE info... and for most reputable SEO companies... it is a TRADE SECRET.

Wouldn't you get mad if someone just got access to your paypal acc and started recording all of your business contacts and stuff you are buying?

Anyways..

One day he sends out an email to upper management (cc's me) saying that he put together a proposal & creatives for a "social media project" - I was SHOCKED to say the least since I AM in charge of that department and no one ever asked me anything. Since we sit close to each other I did hear him on the phone talking to a social media "agency" about the very same "concepts" he presented in his "proposal to upper management" .. so the ideas on that proposal are not even his own original work!

At the same time this happened he started to pursue the roll of "online marketing manager" in an extremely aggressive manner because allegedly, he had heard from someone in upper management that with his manager gone, he would take over her role! ... good for him I say.. however; what I never imagined is that when he "assumed" he would be the next in line for that management position; he would start "micro-managing me" and giving me deadlines to deliver reports to him which in turn he would turn around and provide to upper management!!!

The drop that spilled the cup was that he wanted to revoke/limit the adwords access I had because according to him.. "I had nothing to do with that account"



I immediately took action and walked into the office of the VP and told him about this issue. He tried to ease the situation and said that each one of us should work on our stuff "while still exchanging as much information as we can between the both of us to do our jobs efficiently." <<< That was a horrible loophole! ..

This guy immediately started asking information about the rank tracker I am using. When I asked him to give me a valid reasoning as to why he would use an SEO Rank tracker for PPC; he proceeded to give me some BS reasoning ... he said he would adjust PPC bids based on " spike in organic keyword search" and... "competors rank of organic listing for our industry kws, and increase our paid rank for that" <<<< AHH WTF???!! THIS IS INSULTING to anyone who has basic knowledge of SEO/PPC...

I told him: if you want search trend data (spikes in search).. USE GOOGLE TRENDS! not the Rank tracker I am using for SEO purposes. Well...after feeling resistance from me.... he went to "upper management" and after BS'ing them... they told "X" to ask me to give him access to whatever tool/info he needed to do his job.

WTF? ... DOUBLE FACEPALM MOMENT!



This is when it dawned on me.. UPPER MANAGEMENT KNOWS SHIT ABOUT PPC AND SEO!!!

Basically, this guy can get anything he wants just by saying the magic word > "because" ....

As long as he presents a proposal/reason for anything he wants he can have it because upper management is EXTREMELY IGNORANT about this stuff! .... OMG..

To complete the package... this guy accessed my reports to upper management and started making calls to work on projects I haven't even pitched YET due to the fact that the legal department hasn't approved a couple of existing projects which work as the base for the projects "X" is now stealing from me!!!... When I confronted him about it, he said that he didn't know this was "my project" and that he didn't mind presenting it together to upper management!!



I went tried to find someone from upper management to help me out with this issue but it seems they were away .. so I sent a detailed email describing the situation.

3 days have passed and still no answer from upper management....

Thats when my morale plummeted .. I can't believe how underhanded this guy ... so basically, if I keep working here.. he'll steal as much "trade information" from me with the excuse that he needs that info for PPC!!

I don't like "Mr X" so much so as to teach him everything that has cost me years to learn/test just because he can bullshit upper management... so I am seriously considering quitting.....



What would you do if you were in my position?
  • Profile picture of the author BeautifulWebsites
    This is so uncool on SO MANY LEVELS! He should know how to check for keyword phrases, any basic ppc person would know how to do this.

    Are his fingers broken? He can't find this information, like rank trackers? Are you serious?

    This guy is scary and at your expense. Quality PPC is a science. And if he really knew what he was doing, PPC will many times come before seo to see what keyword phrases are working. Now, I'm not saying an experienced seo guy, aka you, would need some half baked ppc dude to help you with seo, but we have used this many times to gain deeper knowledge into what is converting before launching into seo.

    See if you can turn this around and get him to "google" OMG the things he so called needs to do his job. I'm sure that won't work, maybe he is so busy using his lips, that his fingers are broken. He doesn't have time to research like the rest of us to find information.

    Many times too, if you are nice and not underhanded, most people are happy to share some knowledge if it doesn't affect what you have taken years to build.

    He can use keyword spy, or any other host of ideas to find out what the competitor is doing. This guy is definitely a newbie, which in itself is not bad, but he is using you to climb the ladder.

    This sucks, say a prayer, stay calm. Aholes always stink and if you ride this out, I guarantee he will fall and screw up the ppc.
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    • Profile picture of the author Horny Devil
      Banned
      Originally Posted by W2L View Post

      What would you do if you were in my position?
      1. Stop wasting time finding daft graphics to put in your posts.

      2. Learn to write concise reports and letters.

      3. Give us a break, it's late.

      War and Peace was shorter. If that's the e-version god help us when the hardback comes out.
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      • Profile picture of the author bsbear
        Originally Posted by Horny Devil View Post

        1. Stop wasting time finding daft graphics to put in your posts.

        2. Learn to write concise reports and letters.

        3. Give us a break, it's late.

        War and Peace was shorter. If that's the e-version god help us when the hardback comes out.
        That was a tasteful diss. Haha
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        • Profile picture of the author Kay King
          You are trying to protect turf you don't own. The "secrets" are company secrets, not your own personal ones - if the bills were paid with a company account.

          All you needed to tell management when they told you to "share" - was of your concern for "company trade secrets" as you had been asked by x for information he could use on his personal site. They are less likely to insist on giving info and passwords to info if they understand it can be used by their competitors, too.

          To management, he seems to be a go-getter - and you a complainer. It won't work - management doesn't want to spend time arbitrating employee disputes.

          You answered his many questions - because it made you feel important to share your knowledge. That's what people like him do - and others fall into that trap time after time.

          Stop answering his questions - be vague and obtuse - put your head down and do your work. Act friendly but stop giving away info. Don't complain about this guy - make him go ASK for what he needs or wants and respond only if management asks you to. When you respond to management - keep it SHORT and emphasize "company security" rather than "my sources".

          Get smarter - or look for another job fast.
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          Live life like someone left the gate open
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          • Profile picture of the author Joe Mobley
            A lot of wisdom right here.

            You may want to ask yourself what gives you your feelings of importance? (It's okay. We all have them.) Your answer may not be a bad thing but it can be a point of manipulation by others.

            I'm just saying.

            Joe Mobley


            Originally Posted by Kay King View Post


            You answered his many questions - because it made you feel important to share your knowledge. That's what people like him do - and others fall into that trap time after time.
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  • Profile picture of the author seasoned
    W2L,

    It turns out that I have been in PRECISELY that position. It IS hard. MOST managers DON'T want to hear that they may be doing things wrong, ESPECIALLY from employees.

    Mr X BROKE THE LAW! It MAY be something that could land him in a dual lawsuit, perhaps 3 or 4! He likely had NO right to go to his previous employers resources!

    1. Our competitors rankings
    Release of that info could get you and X fired and sued!

    2. Our backlinking projects (frequency, places I would get them from)
    9. How I handle online reputation management for the company...
    Probably the same, and just not smart.

    3. My take on effective ways to get around recent google updates (really?)
    5. Questions about PPC since he admittedly "wasn't much of an expert on PPC" and he is now handling a large PPC account! (OMFG REALLY?!!)
    6. My Social Media initiatives
    8. Issues tracking conversions (iframes are too much for him to handle)
    If you're not paid, WHY!?!?!?

    4. Tips on excel
    Aw, what the heck! Throw X a bone! At least it is legal!

    7. HTML code (lol)
    OK, Let X get fired! He or she doesn't know enough, and can't learn it!

    The day his manager left.. "X" was told by upper management to change the passwords of anything his now "old manager" had access to and that he was aware of. Anyways.. he knew that his manager had access to the company's paypal account... the same account I use for SEO buys... and itching to know the places where I outsource and buy links from he starting bugging me about giving him access to the account. I got very defensive about it since he has no reason to have access to this account, all charges are SEO related.. there is nothing there related to PPC.. but he nagged to upper management and they told me to give him access. The excuse he gave them was "I might have to buy a few things for PPC" so I'll need access to this account.
    Just change the password, and tell them it is changed. If he is SUCH a expert, what does he have to buy?

    Frankly, I would probably want to do what I did the LAST time this sort of thing happened to me. I kept my mouth shut when he came up with a stupid idea, or revealed he knew little. He got fired. But don't do things to help him past the obvious. Try to not reveal what you know. As I said, a lot of stuff is ILLEGAL! It is not only traditionally FORBIDDEN, and there are laws against some things, but many employers get employees to sign, and many companies get consultants to sign, NDAs, etc.... They include SPECIFICALLY things like competitor ranking info, customers, suppliers, and methods. HECK, MANY companies now have COURSES that employees must take EVERY YEAR that teach that.

    Steve
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    • Profile picture of the author W2L
      Originally Posted by BeautifulWebsites View Post

      This is so uncool on SO MANY LEVELS! He should know how to check for keyword phrases, any basic ppc person would know how to do this.

      Are his fingers broken? He can't find this information, like rank trackers? Are you serious?

      This guy is scary and at your expense. Quality PPC is a science. And if he really knew what he was doing, PPC will many times come before seo to see what keyword phrases are working. Now, I'm not saying an experienced seo guy, aka you, would need some half baked ppc dude to help you with seo, but we have used this many times to gain deeper knowledge into what is converting before launching into seo.

      See if you can turn this around and get him to "google" OMG the things he so called needs to do his job. I'm sure that won't work, maybe he is so busy using his lips, that his fingers are broken. He doesn't have time to research like the rest of us to find information.

      Many times too, if you are nice and not underhanded, most people are happy to share some knowledge if it doesn't affect what you have taken years to build.

      He can use keyword spy, or any other host of ideas to find out what the competitor is doing. This guy is definitely a newbie, which in itself is not bad, but he is using you to climb the ladder.

      This sucks, say a prayer, stay calm. Aholes always stink and if you ride this out, I guarantee he will fall and screw up the ppc.
      He is lucky .. because he doesn't do all the grunt work that entails "PPC Management" ... an agency does that! .. so basically the company is paying him to "overlook" the operations of the agency! .. if that wasn't the case he would've crashed and burned a long time ago.

      As you said.. sharing some info is not a problem. The issue arises when this guy gets upper management involved so that I'll teach him all he wants to know about SEO because according to him.. "he needs it for his ppc campaign" .. when he's not even fully managing it!...

      I am trying to remain calm with every bit of strength I have.. is just that when someone starts stealing your ideas and pitches them as his own.. keeping your cool is quite hard..

      Originally Posted by Horny Devil View Post

      1. Stop wasting time finding daft graphics to put in your posts.

      2. Learn to write concise reports and letters.

      3. Give us a break, it's late.

      War and Peace was shorter. If that's the e-version god help us when the hardback comes out.
      You had the choice of clicking the "back button" in your browser if u had nothing to useful to say or if u you didn't want to read the post..... you KNOW that right? :rolleyes:

      You do have a point tho, the OP post was long which is why I warned warriors about it from the get go.

      BTW.. no one likes to read one big block of text which is why I broke it into many paragraphs and even inserted a pic here and there for a quick break.

      Originally Posted by seasoned View Post

      W2L,

      It turns out that I have been in PRECISELY that position. It IS hard. MOST managers DON'T want to hear that they may be doing things wrong, ESPECIALLY from employees.

      Mr X BROKE THE LAW! It MAY be something that could land him in a dual lawsuit, perhaps 3 or 4! He likely had NO right to go to his previous employers resources!



      Release of that info could get you and X fired and sued!



      Probably the same, and just not smart.



      If you're not paid, WHY!?!?!?



      Aw, what the heck! Throw X a bone! At least it is legal!



      OK, Let X get fired! He or she doesn't know enough, and can't learn it!



      Just change the password, and tell them it is changed. If he is SUCH a expert, what does he have to buy?

      Frankly, I would probably want to do what I did the LAST time this sort of thing happened to me. I kept my mouth shut when he came up with a stupid idea, or revealed he knew little. He got fired. But don't do things to help him past the obvious. Try to not reveal what you know. As I said, a lot of stuff is ILLEGAL! It is not only traditionally FORBIDDEN, and there are laws against some things, but many employers get employees to sign, and many companies get consultants to sign, NDAs, etc.... They include SPECIFICALLY things like competitor ranking info, customers, suppliers, and methods. HECK, MANY companies now have COURSES that employees must take EVERY YEAR that teach that.

      Steve
      Thank you for the valuable input Steve.

      Mr "X" always carries around a briefcase loaded with printouts of tools, processes and even paypal transactions from the agency where he used to work at. That makes me think... aren't most SEO/SEM agencies requiring signed NDAs from their employees these days?

      I also happen to know that Mr "X" is accessing the company's resources (apps, adwords acc, etc) from home as he's repeatedly told me he works from home on stuff from the office...

      Not only that but since "no one checks our computers" he installed bittorrent and has cracked software in the company's computer! ... don't know if I should report this to IT or HR! .. I've never been in this situation before...

      Like you said.. it is a tough situation and Im on the verge of quitting, mainly because of the ignorance of upper management.
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  • Profile picture of the author seasoned
    W2L,

    There are companies that pay people THOUSANDS AND THOUSANDS of dollars to turn in companies for JUST the stuff you are talking about.

    I once worked for a company that paid me MANY thousands to do something in a complicated way. I told them how they could simplify a portion of it a LOT for the grand cost of ZERO! ZILCH! FREE!!!!!!!!!!! LEGALLY!!!!!!!!!! I even showed them how the inferior product they wanted me to use used it!

    They DECLINED! They decided to pay someone maybe $40,000 a year, and pay this company $200+ a year. WHY? Because if someone sued, the person could go after the SELLER!

    A few years ago some idiots at a company called SCO ALSO got paid by companies that used LEGAL software! WHY? To limit exposure!

    One of those was a large insurer. One of them was one of the largest webhost firms!

    So why should YOUR employer feel any safer? One of the FIRST rules of consulting is NEVER divulge confidential or proprietary info. ANOTHER is to not use their resources for work for others. ANOTHER is to never do anything embarrassing or illegal that can be tied to them. X sounds like s/he has done ALL of the above!

    Steve
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    • Profile picture of the author Joe Mobley
      Start looking for a job. I might not wait that long but there you go.

      If you're there when the feces hits the fan, guess how you are going to smell?



      Joe Mobley
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      Follow Me on Twitter: @daVinciJoe
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  • Profile picture of the author RichBeck
    W2L,

    I read every word...... I am sorry you are in this position.....

    As a Consultant myself, I have to agree there are some legal issues there.... But, I'm not an Attorney.....

    The thing that really stinks is the way the "upper management" has handled this..... I have been in similar bad situations myself as an employee.....

    One case... I spent 40 hours... of my own time.... documenting issues including my direct supervisor lying on my performance report several times..... the letter itself was 15 pages with close to 70 pages of supporting e-mails......

    I delivered hard copies out to the next three people up the chain of command... I took one to HR... They threw it in a file.......

    The next day... I went to my "Director"..... I asked if he had read it.... He said, "Not at all. It was too long."

    I was dumfounded.... No consideration or concern for his employees... Not one ounce of professionalism.....

    I then sent out a formal meeting request with HR, my manager and three levels up the chain of command.... The HR gal sent back a nice e-mail....

    "We will not have any meeting to discuss these matters. We have no obligation..."

    That shocked me because I directly disputed what my manager had written in my performance report... AND gave them e-mails showing exactly where he had lied....

    Isn't that worth exploring? Do you want your manager lying on your performance report and impacting your career... and your ongoing employment? To me, that is sacred....

    If I had even the slightest hint of a manager lying on a performance report..... I would meet with all the parties immediately... I would sort it out.... If I found the manager in fact lied.... He would be fired on the spot.... No questions asked..... How can you expect employees to have integrity when your managers don't?

    The funny thing....... Their slogan was....

    Employer of choice...
    ..

    Implying they want to be the place people actually want to work.... A total joke......

    What did I learn? Don't even consider dealing with office politics.... or even flat out lies.... Find another job......

    That would be my advise to you.

    God Bless,

    Rich Beck
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    • Profile picture of the author seasoned
      Originally Posted by RichBeck View Post

      What did I learn? Don't even consider dealing with office politics.... or even flat out lies.... Find another job......

      That would be my advise to you.

      God Bless,

      Rich Beck
      As I said before, managers DON'T want to hear such things. And most HR people are idiots, and really only want to place obstacles in front of people, and write nonsense so they can LOOK like they do something. They don't want REAL work.

      If the guy lied about you, it means that he is hurting employee relations, is a burden, may be prejudiced, or is scared that you do better than he does. In any event, he is NOT the kind of guy to keep around. ALAS, THEY DON'T CARE!

      Steve
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  • Profile picture of the author Mike Putt
    I too would be inclined to look for another job, without telling a soul in the company, and when you give in your notice , if asked why, tell them
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  • Profile picture of the author e30drifter
    cool story bro...
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