What do You Think Good Customer Service Is?

Profile picture of the author daryamconsult_aust by daryamconsult_aust Posted: 04/28/2009
Most businesses say they provide good customer service, but do they really?

I would like to hear what you think constitutes good customer service.

What makes you go back to businesses?
#business #customer service #marketing #sales

  • Profile picture of the author pavondunbar
    pavondunbar
    Customer service is simple...

    It follows "The Golden Rule"

    Treat others how you would want to be treated...

    For example:

    You go to a restaurant and order a soda. The soda has no ice and is flat.

    What would you do? Tell the waiter to bring you another one or else you are not paying for the one you initially received, right?

    OK, now you are the waiter at the restaurant and the customer says that his soda is flat, has no ice, and demands you bring him another one or else he won't pay for the one he received from you.

    What would you do? I would hope you know...

    Otherwise, just close your business now and save the headaches you will definitely get down the road...

    See, it's simple. Give the customer what he or she wants...

    Within reason of course...

    I can't explain it any easier than that...

    Hope this answers your question...

    Pavon
  • Profile picture of the author daryamconsult_aust
    daryamconsult_aust
    thanks Pavon

    I guess you should always have a genuine interest in the customer, and put yourself in the customer's shoes with each customer interaction......... good point
  • Profile picture of the author deneri
    deneri
    Good Service is when you satisfy the customer with what he needs, where and how he wants it. This is the customer's moment of value.
  • Profile picture of the author Gmaster
    Gmaster
    It's about service after sales, most of seller can't accomplished this stage and this make buyer felt like they just want their money only.
  • Profile picture of the author pinoy bands
    pinoy bands
    For me, good customer service is providing the customers the reliable way of service and expressing thoughts with utmost respect..
  • Profile picture of the author daryamconsult_aust
    daryamconsult_aust
    I have many good Quick Tips on my Twitter site:

    Robert Johns (daryamconsult) on Twitter

    Please check it out!
  • Profile picture of the author daryamconsult_aust
    daryamconsult_aust
    Good customer service is all about the customer's experience with the whole business with every touch point (everytime they come into contact with your business).
  • Profile picture of the author arcdigital
    arcdigital
    I think it is about attitude. The person has to want to help you. They also need to speak the language they are giving support in, proficiently. Customer support should be a personal experience, not just an exchange of info.
  • Profile picture of the author daryamconsult_aust
    daryamconsult_aust
    Originally Posted by arcdigital View Post

    I think it is about attitude. The person has to want to help you. They also need to speak the language they are giving support in, proficiently. Customer support should be a personal experience, not just an exchange of info.
    Fantastic, thanks arcdigital.

    I agree it's all about attitude with customer service staff, and your quote "should be a personal experience, not just an exchange of info" is a great way to describe good customer service.
  • Profile picture of the author lovesazu
    lovesazu
    hmm nice topic n very very nice replys, i really love wso for this
  • Profile picture of the author jgand
    jgand
    Simple. Treat customers as you would want to be treated. It should always be a pleasant experience for the customer so they want to come back.
  • Profile picture of the author Michael Motley
    Michael Motley
    Good customer service is listening. You have to listen to what the customer says, not what they want. Sometimes they dont know what they want, and they can't verbalize it effectively, so you have to listen to their story and figure out what their problem is.
  • Profile picture of the author j hogan
    j hogan
    I agre with Michael, Listen first, don't make assumptions about your customers needs / wants/ knowledge and experience. Listen first, then help the customer find a solution, then sell last.
  • Profile picture of the author daryamconsult_aust
    daryamconsult_aust
    If you have good customer service skills you will also have good sales skills because you will sell a service or product the customer needs & wants rather than selling a service or product you think the customer need & wants, or worse - you can aggressively or persuasively sell a service or product the customer never wanted, but you will never see that customer again!

Related discussions

Next Topics on Trending Feed