The message I just sent Twitter support about the change that disrespects my time

7 replies
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Hi Folks,

Did you notice the change in Twitter DMs today?

Before it was really easy to see if a DM was addressed to you personally or if it was the standard "thanks for following", at least you could read about the link people are promoting and open it to click if it looked useful.

That was easy from the inbox of for example gmail and probably everyone else (if anyone uses anyone else still because gmail is so great ;-)

Now the DMs first off greet us personally and then repeat the subject line informing us redundantly that we have a direct message. That useless stuff leaves about four letters of the DM itself, so we have to open each DM, which if you're around the 5,000 followers range means your time required for going through e-mails will be significantly longer.

If this is a concern for you, too, you might want to ask Twitter to consider and respect our time better, as I just did.

This is the message I wrote, in case you wnat to even copy/paste it:

Dear Twitter,

It seems today the DMs coming into my inbox have changed to now include photos of the people in addition to their message and what is probably meant to be a thoughtful greeting to me with each one.

The problem is that makes it highly inefficient and time consuming for me to even get to the DM.

It used to be great because I would read all DMs from just the list of all e-mails in gmail and I'd click on the ones that had interesting-sounding links. The others I would leave alone.

Now instead of being able to read any part of the message easily and quickly, what I see in the e-mail pane is:

"Hi, Daniel Klatt. You have a new direct message: awope: Thank"

That's quite obvious because the subject makes that clear: Direct message from Michael A. Jensen.

So as of this change, I have to click on the message and open it just to be able to know whether it's one of the rare useful DMs, something addressed personally to me, or just the 80-90% of the "thanks for following, I'm looking forward to your Tweets" variety that truly are a waste of time to bother clicking on, opening, and looking at.

Please take into consideration the user experience in receiving the DMs, and respect our time by having the message right at the top of the DM, as it was before this change today.

Thank you!

DM me if you have questions or want more feedback about this (although having had to go and click on a dozen or so DMs already, it's clear it's no longer worth opening and reading any DMs so I may no longer see it.

And I'm sure more than a million other Twitter users are in the same boat (which is much bigger than the whale for the Tweets to carry! ;-)

Thank you,
Dan
#change #disrespects #message #support #time #twitter
  • Profile picture of the author jamesviago
    i noticed that too. thanks for telling them.
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  • Profile picture of the author 1mikeelliott
    I think about 5% of my dm's are actually personalized. I love to see
    how creative people can be by making an automated follow sound
    personal. Captivating. I will send a shout to Twitter also, the 1 thing
    we do not have is extra time. Keep'n it real! Mike
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  • Profile picture of the author esr
    Seems like there are bigger things to worry about. The time it took you to write that message to Twitter was probably equal to the time it would have cost you to check 50 - 100 DM's.

    Just sayin.....
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  • Profile picture of the author designfuschion
    just checked email to see this for myself.
    Few weeks back stopped bothering to even check dm's. Figured if i want to catch up i can always log in and scroll through them.

    Yes i agree this is annoying.
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  • Profile picture of the author JayXtreme
    I swear, I logged into the Warrior Forum and clicked on general discussion forum (where we talk about making money!!.. apparently?)..

    It appears the link is broken, must have taken me to the Off Topic forum... surely?..

    /sarcasm

    This should be in the OT forum, really.
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  • Profile picture of the author PaulRoddik
    Thanks for writing about it to the twitter, on our behalf.
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  • Profile picture of the author Dan Klatt
    Hi Jay,

    Twitter continues to grow as "THE" hot topic as marketers continue in their quest to make money from it.

    In a way, I was asking whether this was an issue for others, too, and because our time is valuable, if enough people let them know about this, our voices will be heard.

    And many Warriors will be interested in Twitters' response to this, as well as how well they listen more generally to their members.

    This also speaks to how people effectively use Twitter. For example I have considered one of these services that allow you to send DMs to your followers. It sounds like most Warriors do at least look at theirs, as I do.

    Yet with this change, I'm not sure I will anymore, or as often.

    I may just go into Twitter every couple days and scan all the DMs that came in and not bother with all the individual ones.



    ESR, I considered the time it took to write them, yet felt long-term it did make sense. And as others alluded to, if the time savings benefits many, then it's well worth pushing for positive change.

    Warmly,
    Dan
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