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Not sure if this is a good place for it, but I've got a technical computer problem.

My computer is randomly powering off. No errors, no warning, no nothing. It just dies.

I can then immediately turn it back on and it will run just fine for several days or even longer. Then again, randomly powers off. I know overheating can do this, but I don't think that is the cause as I don't do anything processor intensive ever.

I've run Maleware Bytes Anti-Malware scanner, and I have the windows defender for windows 7 running.

Any tips? suggestions? Anything?

Michael
#computer #powers
  • Profile picture of the author rosetrees
    It does sound like overheating, or possibly a power supply problem. This laptop I'm on right now will do just that if it overheats. I don't think it has much to do with how much the processor is being asked to do.

    Are you using a desktop or a laptop? If it's a desktop, try opening the case and cleaning the fan. If that doesn't work, change the fan.

    If it's a laptop, make sure it isn't on a soft surface, such as your lap!!! Or use a table fan to keep it cool.
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  • I used to spend time fiddling with my PC's. I learned allot by doing so. But I did end up spending time on fixing equipment instead of marketing etc. Now when a PC acts up, I just take them into the local repair store to run a quick diagnostic. It makes much more sense than trying to figure out what might be wrong.

    Yes it could be the Power supply overheating, or a hardware issue. And even though you are scanning it, it could still be a virus not caught. Or it could be a recent update of a driver that is messing things up. You could try doing a system restore to an earlier date. But my best suggestion, go get it checked professionally.
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  • Profile picture of the author Alex Mensah
    Originally Posted by Michael Levanduski View Post

    Not sure if this is a good place for it, but I've got a technical computer problem.

    My computer is randomly powering off. No errors, no warning, no nothing. It just dies.

    I can then immediately turn it back on and it will run just fine for several days or even longer. Then again, randomly powers off. I know overheating can do this, but I don't think that is the cause as I don't do anything processor intensive ever.

    I've run Maleware Bytes Anti-Malware scanner, and I have the windows defender for windows 7 running.

    Any tips? suggestions? Anything?

    Michael
    yeah, backup what you need and reinstall windows back on it. Could be a virus embedded or nested somewhere that your antivirus and malware bytes is not detecting.
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    • Profile picture of the author KimW
      Originally Posted by Alex Mensah View Post

      yeah, backup what you need and reinstall windows back on it. Could be a virus embedded or nested somewhere that your antivirus and malware bytes is not detecting.

      Bad advice at this point.

      As most pointed out, it sounds more like overheating, but as Raydal said, more information about the computer itself would be helpful.
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      • Profile picture of the author Daniel Evans
        Originally Posted by KimW View Post

        Bad advice at this point.

        As most pointed out, it sounds more like overheating, but as Raydal said, more information about the computer itself would be helpful.
        I was about to say the same.

        There's a set threshold when the computer has to restart to prevent hardware damage and / or fire.

        I'll bet it's a thick layer of dust gathered in the prongs of the CPU heatsink.

        Wipe that away and you can reduce your temps by as much as 40c.

        I had the same problem about 5 months ago.

        Download some CPU temp software to see the temperature.
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  • Profile picture of the author Joe Crosbie
    It could also be the motherboard that's slowly dying.

    My old laptop did the exact same, it would randomly just cut out. Took it too a repair shop and was told the motherboard was dodgy.
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  • Profile picture of the author serryjw
    I assume you are using a laptop? Are you plugged into the wall or on WIFI? IF you are plugged in, check your settings. It sounds like the computer is saving energy and powering you off.
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  • Profile picture of the author Raydal
    The model and type of computer would help a great deal.
    Usually the same family of computer would have the same
    type of problems. The last time I had similar issues it
    turned to be the fan on the video card that died and this
    was messing with the power supply. I had to change
    both.

    So look up the model # for your PC and do a Google
    search with the problem and you will normally come
    up with something more specific than good guesses.

    -Ray Edwards
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  • Profile picture of the author Cobaki
    First off, automatic restarts do not always happen just because of a malware. It can be caused by a service (see services.msc) that failed to perform its intended function(s). If and when that's the case, it will execute three steps in order of priority. By default, "Restart the Service" is the first option. I am not completely sure what could have happened but it's possible that another application must have set either the first, second or third option to "Restart the Computer."

    I am not just going to speculate in here. I just mentioned one of the gazillion possibilities that might have occurred. It is just not helping when one tells someone to do this and that without even asking for probing questions in order to duplicate or reproduce the problem.

    Mike, I didn't invent the computer but let me see if I can help you on this.
    Let me ask you some probing questions so we can isolate the problem (divide and conquer strategy).

    1. When did this start happening?
    2. What was the last thing you did before this problem happened?
    3. Malwarebytes' Antimalware is not considered as a total security system for Windows. It runs on an on-demand request only. If you do have a security program that's currently installed (eg. AVG, Microsoft Security Essentials, McAfee, Norton), what is it?
    Note: Windows Defender is not started by default in Windows 7.
    4. What do you normally do before the computer restarts? Do you browse the internet and the computer restarts after a few minutes of browsing? Since you're a writer, do you write using MS Word and then the PC restarts after a few minutes? What application program do you usually run before the computer restarts?
    5. Did you install Windows Updates before the problem happened?

    If I was only your neighbor, I would have not asked you these questions. I will simply check the Event Viewer and we may find the culprit from there. But let me limit my probing questions with these five for the meantime.
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  • Profile picture of the author DubDubDubDot
    The next time it shuts off immediately open the case and touch all heatsinks with your finger. If you can't leave your finger there for more than a half second because it's burning hot, a fan is getting stuck and the computer is turning off to prevent meltdown.

    This should be suspect #1 if you are playing games or watching videos around the time this happens.


    This is highly unlikely a software issue since it happens infrequently.
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    • Profile picture of the author Cobaki
      Originally Posted by DubDubDubDot View Post

      This is highly unlikely a software issue since it happens infrequently.
      That's something I can't take to the bank.
      I had three desktop computers and four laptops who also restarted on their own just last year. At this age, I am not a fan of computer games nor my employees. It turned out that Windows Updates were the culprit. But that is not always the case because I had an isolated case wherein a malware was the culprit.

      That's the reason why I bombarded Michael with probing questions because I don't want to give him the answer "2" when what he is asking is "What's the next letter after F?"
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  • Profile picture of the author twister85
    It is not the problem of over heating. as you said your Computer shuts down occasionally ( 1-2 days) therefore it can't be over heating.

    I had the same problem. its your motherboard, actually when I diagnosed the problem there was 2 dead IC's in my motherboard which where dead. due to which the load can't be organised within the circuit and your system gets a inadequate power supply and hence shuts down. in 95% of the cases, its the motherboard which causes occasional shutting down.

    I got it replaced and all was back to normal. hope you have you motherboard in warranty period
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    • Profile picture of the author KimW
      Originally Posted by twister85 View Post

      It is not the problem of over heating. as you said your Computer shuts down occasionally ( 1-2 days) therefore it can't be over heating.

      I had the same problem. its your motherboard, actually when I diagnosed the problem there was 2 dead IC's in my motherboard which where dead. due to which the load can't be organised within the circuit and your system gets a inadequate power supply and hence shuts down. in 95% of the cases, its the motherboard which causes occasional shutting down.

      I got it replaced and all was back to normal. hope you have you motherboard in warranty period
      Again, bad advice. And I am also guessing a made up statistic. where do you get the 95%? its the motherboard? I've done this type of work for over 20 years now,and I would say any one suggesting over heating is on the right track. Now a motherboard can go bad due to overheating though.
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    • Profile picture of the author Daniel Evans
      Originally Posted by twister85 View Post

      It is not the problem of over heating. as you said your Computer shuts down occasionally ( 1-2 days) therefore it can't be over heating.
      There's ambient air temp to factor in.
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  • Profile picture of the author munstersg01
    Did you check if your computer fan system is working well?

    I once had the same problem with my laptop, in the end (because I was too slow to rectify the issue) my mother board was spoilt.

    After that incident, I always make sure if I use a laptop it is with a cooling fan or elevate the laptop so that it doesn't overheat.

    But if you suspect it could be a machine issue better to get it checked and get the parts replace asap.

    If it is possible do a system backup of your computer first before sending for repairs.

    Else if you are thinking of getting a new system you can consider using software to transfer files from PC to PC.

    Wishing you the best of luck.

    Danny
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  • Profile picture of the author KimW
    The OP needs to update us with better information or if he has gotten the problem resolved.
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  • Profile picture of the author twister85
    Hmm hmm. I think I'am the only one on the earth who has problems which are not normal or common. But when I searched for it I came to know it was motherboard and it really was. Might alter in his case
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    • Profile picture of the author KimW
      Originally Posted by twister85 View Post

      Hmm hmm. I think I'am the only one on the earth who has problems which are not normal or common. But when I searched for it I came to know it was motherboard and it really was. Might alter in his case
      ALook on the bright side, a motherboard can get burned out due to overheating.
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