Dont you hate that - Ordering Food they get it wrong

That's a lot of stress and time over an ice cream and then when you finally got a free one, you didn't take it. I think I'd have just gone for a beer instead, it would have been more satisfying for me and less stressful.

I guess, when you don't want to cook and don't want to collect something someone else has made for you, I wouldn't get too upset if the order was a bit wrong, it'd be a good reminder to make it myself or get it myself next time.

Either way, where ever I go, I find it more pleasant to be nice to the staff, they'll also be less inclined to gob on my food and that really is one of the nicer things some people do. That's not to say I wouldn't complain, I'd just do so in a manner that got me what I want, rather then pissed other people off, who will then prepare my food.

Most people serving and making the food don't get paid a great deal and don't really give a s*** how uptight and stressed you get. The manager will have to deal with that and he/she probably didn't make or deliver the food.

Still, whatever floats your boat.

I am very polite to whomever is preparing my food.

The out and out winner in my location is the Taco Bell. Used to be good on the drive thru then went to pieces.

I used to get their Volcano hot Burrito and cheesy potatoes. Then on an order, got home to find a different Burrito and no cheesy potatoes, a one off, next order we checked it, several things in the bag, more than we ordered but none were what we ordered, walked in and the guy gave what we ordered and said to keep what we had got in error.

Got home to find the so called correct meal he had given us the second time was not what we ordered either.??!!! Gave up after that!

I find restaurants that used to be fast and efficient and accurate are now always getting things wrong and knocking stuff off the bill to compensate. Happens on a regular basis.

Portions are smaller, food takes longer to come and my biggest bone of contention, the food is not hot!

Probably best not to be ordering from a place named, 'We Be Pickles and Stuff.'

Cheers. - Frank

MAN! I have read and seen posts by employees, etc... They don't always choose to do this stuff only to angry people or people that make their life hard. They have "adulterated" WHOLE BATCHES of donuts or lemonade, etc.... HECK, a couple years ago some people got sick, and I believe even DIED because of careless treatment at a peanut processing plant. Nearly ANYTHING in the nation, perhaps the planet, that had peanuts was SUSPECT! The company even went bankrupt:

FDA’s Investigation

DON'T worry. Similar things have happened with many things.

Incorrect orders depend on several things. SOME, for example, use audio technology that is on a par with maybe VERY BAD 1950s technology. It is HORRIBLE, but common. And they MAY have visual feedback but, even when available, it is often not used. and then there are foreigners. I have a cousin from wisconsin. She sounds like a normal american. Midwest accent, like many in California. She came back LIVID, asking us(I was BORN in California), how to say "box". We all said "YOU SAID IT RIGHT". Well, the order taker didn't understand!

And MAN, the "adulteration" of food is actually pretty common. It is just a question of what it is and what you will tolerate. And if you find a foreign object, WHAT is it? Feces is common(That is what caused the peanut recall), but you are usually talking about a microscopic amount. To think that there might be a HUGE amount placed there intentionally, YIKES! Of course Mucous, urine, and other things just add to that.

So they do a LOT to argue that they shouldn't be paid any more. MAN, if I had a food service, I would watch it like a hawk.

Did you see the Baja Fresh(under cover)? They were REAL upset! They ran a standard test, as they were showing the head guy(hat they thought was a new employee). The head guy almost blew cover, and worked to get the technician there RIGHT AWAY!!!!!!! He wallked out to "take a break" during the commotion, and placed a call. The manager of the shop was suddenly called by the other guy with an interim solution and soon the technician was walking through the front door. WHY? Because the cold table was 45f, when it should have been 40f or less. They CHECK it at least once a day, and I am sure periodically. They probably have some other measure they check, but the only reliable way for THIS is a probe in the middle of the product.

WHY all that hassle for 5 degrees? Nobody may have noticed! It may not have hurt anyone! NOPE! They didn't want the increased amount of bacteria, or to take the chance. If the head guy found out about somebody "adulterating" the stuff, you could bet they would be OUT OF THERE!

Steve

I fully understand your side of things. I used to work in retail. In both cases a restaurant and a big store are earning good money yet don't want to pay their staff accordingly and give them good working conditions and just say well, your lucky to have a job if they complain. Never understood that mentality. Just pure greed. It would be so nice to get a good experience in either situation simply because the staff are valued, well paid and treated well.

Well, just showing that even if you paid them $1000 for a drink, were cheerful, etc... that the attitude that they should just do this "adulteration" bites itself in the rear, and they may not even be ABLE to provide a good meal. If I only got the bad ones, knowing that it was rare would not make me feel ANY better.

I always try to treat them nice. I can't remember the last time I ever even asked for an order to be redone, etc... Of course, now, who would bother?

Steve

Employees have been CAUGHT tampering with food, and have ADMITTED it! It is INCREDIBLY hard to prove! Say they spit in soup. Outside of some chemical test, HOW could you even APPROACH proof. So I have to wonder why you say such things NEVER happen.

HOW do you "pick better restaurants"? COST, reputation, and ratings don't mean anything. There are also laws in the US REQUIRING restaurants to hire lunsavory people, If there is a complaint, BAM! HECK, ever see shows like "restaurant stakeout"? Sometimes they move the bad guys elsewhere. BTW THEY caught people doing what I just spoke about.

Steve

Actually, that's the correct procedure in nicer restaurants. My ex worked in a restaurant that wouldn't allow the wait staff to write down the orders at the table unless there were 7 or more in the party. They would need to memorize the orders, then write them on a ticket in the back hallway before giving it to the kitchen cooks.

And because it was a nice restaurant, there were appetizers, various sides, what type of salad dressing, etc. for each person. The wait staff would also need to remember which person got what. There was no asking "who had the well done porterhouse".

Exactly. The only time I've ever gotten nasty with any service personnel is when they are belligerent first -- or in the case of getting a sandwich with a big bite out of it. That wasn't a mistake, that was just disrespect. I've eaten all over the country and have seen a lot of people make mistakes, but they were taken care of right away so not a big deal. Very rarely has someone been actually rude to me.