Why have I slowed down?

33 replies
Last month I started a new telemarketing job in corporate IT sales. I sell perimeter security solutions (firewalls mainly).

In November I generated 8 appointments and closed a 10k and 25k deal. I was the top salesperson in my office. My new boss sang my praises "I hope you were all listening to that call dreamer123 made. That's how you book an appointment"

It's Decemember now and I can't get through to anyone no matter how hard I try. Why do you think this is happening? Is it my mental state do you think? The guys who I do manage to get through to are not intrested at all.

The one objection which is becoming more and more frequent is "because it's a matter of IT security we don't disclose information over the phone because you might be a hacker" any good ways I can deal with this?

In every sales job I have had the first month is usally great but then it all goes pear shaped. Why is this? I have also noticed that whenever I used to get a bit of a telling off for not performing to expectations 90% of the time I would walk out of my managers office and close a deal within the hour. Why does this happen?

Thanks ever so much!
#slowed
  • Profile picture of the author Ron Lafuddy
    Have you gone to your closed sales for referrals?
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    • Profile picture of the author dreamer123
      Originally Posted by Ron Lafuddy View Post

      Have you gone to your closed sales for referrals?
      Yep they said they will "ask around"
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  • Profile picture of the author cassihl
    It's possible that December is just a slow month. It seems like lots of people want to coast through to the end of the year without doing much, lol. A lot of people take long holidays and vacations in December, too.
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  • Profile picture of the author digichik
    Dude, relax it's just the 2nd of December. People just got back yesterday from a 4 of 5 day holiday.

    December can be an excellent month for sales up til around the 20th. Many business are looking to purchase products and services before December 31, so that they get the tax benefits.

    You are obviously good at what you do -- Take a deep breath and hit the phone with confidence.
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  • Profile picture of the author thet
    I have exactly the same job Haha

    I have an average of 1 meeting booked a day.

    I get your objection too but mostly when i feel i have not really build a connection yet. You need to show some authority before you start asking questions like that. Tell them about your credentials. Who you company works with. That sort of thing.

    If you get that objection still just tell them you can understand that (because you should understand it. Firewalls are a crucial part of business and bad people can do terrible stuff) and that you were just being curious (light the mood), explain why you asked that question (pitch the thing you would say as if he answered your question). And ask the next question or just ask for the meeting.
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    • Profile picture of the author dreamer123
      Originally Posted by thet View Post

      I have exactly the same job Haha

      I have an average of 1 meeting booked a day.

      I get your objection too but mostly when i feel i have not really build a connection yet. You need to show some authority before you start asking questions like that. Tell them about your credentials. Who you company works with. That sort of thing.

      If you get that objection still just tell them you can understand that (because you should understand it. Firewalls are a crucial part of business and bad people can do terrible stuff) and that you were just being curious (light the mood), explain why you asked that question (pitch the thing you would say as if he answered your question). And ask the next question or just ask for the meeting.
      Awesome! How do you do it? If you don't mind me asking...

      1. How do you get past gatkeepers?

      2. Here is my script:

      Hi my names **** I'm calling from ****. We are a leading firewall vendor.

      Who do you use at the moment?

      How long have you had it for?

      When are you looking to change?

      (If they have had it for 3 years or more and are looking to change with the next 12 months I go on to...)

      We have something that really could help you. Would next Thursday at 2pm be a good time to book a webex to show you what we can do for you?

      (End)

      Any advice would be much appreciated thanks a million!
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      • Profile picture of the author thet
        Originally Posted by dreamer123 View Post

        Awesome! How do you do it? If you don't mind me asking...

        1. How do you get past gatkeepers?

        2. Here is my script:

        Hi my names **** I'm calling from ****. We are a leading firewall vendor.

        Who do you use at the moment?

        How long have you had it for?

        When are you looking to change?

        (If they have had it for 3 years or more and are looking to change with the next 12 months I go on to...)

        We have something that really could help you. Would next Thursday at 2pm be a good time to book a webex to show you what we can do for you?

        (End)

        Any advice would be much appreciated thanks a million!
        Hi dreamer, my name is Thet and I am an expert in bank accounts.

        What's your bank account at the moment?

        How long do you have that?

        When are you looking to change?

        I have something that really could help you. Would next Thursday agt 2pm be a good time to book a webex to show you what we can do for you?
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        • Profile picture of the author dreamer123
          Originally Posted by thet View Post

          I have exactly the same job Haha

          I have an average of 1 meeting booked a day.

          I get your objection too but mostly when i feel i have not really build a connection yet. You need to show some authority before you start asking questions like that. Tell them about your credentials. Who you company works with. That sort of thing.

          If you get that objection still just tell them you can understand that (because you should understand it. Firewalls are a crucial part of business and bad people can do terrible stuff) and that you were just being curious (light the mood), explain why you asked that question (pitch the thing you would say as if he answered your question). And ask the next question or just ask for the meeting.
          Originally Posted by thet View Post

          Hi dreamer, my name is Thet and I am an expert in bank accounts.

          What's your bank account at the moment?

          How long do you have that?

          When are you looking to change?

          I have something that really could help you. Would next Thursday agt 2pm be a good time to book a webex to show you what we can do for you?
          Sorry I don't follow you
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          • Profile picture of the author thet
            Originally Posted by dreamer123 View Post

            Sorry I don't follow you
            Well, I did your pitch to you. I made it as close as possible to your actual pitch. You dont know these people right? Its a cold call? Should they know your company? Are you a well known brand?

            How would you experience your own pitch? Try to make it as real as possible.

            You are doing your thing. Busy with whatever it is... Fully focussed and concentrated on an important task and then the phone rings.........


            "Hi dreamer, my name is Thet and I am an expert in bank accounts.

            What's your bank account at the moment?

            How long do you have that?

            When are you looking to change?

            I have something that really could help you. Would next Thursday agt 2pm be a good time to book a webex to show you what we can do for you?"

            ----

            You mentioned people don't want to give you vital information when you call them. Would you?
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            • Profile picture of the author dreamer123
              Originally Posted by thet View Post

              Well, I did your pitch to you. I made it as close as possible to your actual pitch. You dont know these people right? Its a cold call? Should they know your company? Are you a well known brand?

              How would you experience your own pitch? Try to make it as real as possible.

              You are doing your thing. Busy with whatever it is... Fully focussed and concentrated on an important task and then the phone rings.........


              "Hi dreamer, my name is Thet and I am an expert in bank accounts.

              What's your bank account at the moment?

              How long do you have that?

              When are you looking to change?

              I have something that really could help you. Would next Thursday agt 2pm be a good time to book a webex to show you what we can do for you?"

              ----

              You mentioned people don't want to give you vital information when you call them. Would you?
              How would you improve it?
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            • Profile picture of the author socialentry
              Originally Posted by thet View Post

              Well, I did your pitch to you. I made it as close as possible to your actual pitch. You dont know these people right? Its a cold call? Should they know your company? Are you a well known brand?

              How would you experience your own pitch? Try to make it as real as possible.

              You are doing your thing. Busy with whatever it is... Fully focussed and concentrated on an important task and then the phone rings.........


              "Hi dreamer, my name is Thet and I am an expert in bank accounts.

              What's your bank account at the moment?

              How long do you have that?

              When are you looking to change?

              I have something that really could help you. Would next Thursday agt 2pm be a good time to book a webex to show you what we can do for you?"

              ----

              You mentioned people don't want to give you vital information when you call them. Would you?
              While doing merchant cash advance, the top lead genners' scripts in the room I worked @ looked a lot like dreamer's scripts.

              Essentially it was something like.

              Hi my name is Geroge, calling you from no-name finance. I'm just helping out small business with funding.Now I just need some information so I can send you an information package...

              How much are you earning via credit cards per month?
              Aigh aight, I see. and who would be your credit card processor?
              How long have you been in business?
              Do you have any other plan for your business?

              Thank you, now let me transfer you to my funding specialist and he'll be the one who will send you the e-mail, okay?

              It's been a while and I paraphrase. I just remember it being a truly dead simple thing. Same thing for investments, etc.
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              • Profile picture of the author thet
                Originally Posted by socialentry View Post

                While doing merchant cash advance, the top lead genners' scripts in the room I worked @ looked a lot like dreamer's scripts.

                Essentially it was something like.

                Hi my name is Geroge, calling you from no-name finance. I'm just helping out small business with funding.Now I just need some information so I can send you an information package...

                How much are you earning via credit cards per month?
                Aigh aight, I see. and who would be your credit card processor?
                How long have you been in business?
                Do you have any other plan for your business?

                Thank you, now let me transfer you to my funding specialist and he'll be the one who will send you the e-mail, okay?

                It's been a while and I paraphrase. I just remember it being a truly dead simple thing. Same thing for investments, etc.
                Make sense. I just don't think it works in the industry he and i work in. They are not going to tell you their firewall if it's your first question.

                Security it guys are suspicious and they should be
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  • Profile picture of the author AmericanMuscleTA
    Around the holidays always slows down... except if you're in retail... or own a grocery store. January could be a booming month since people start making their goals for the year.
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  • Profile picture of the author thet
    I am not going to give you my pitch. It's also an ongoing thing with constant nuances.

    Read Cold Call Techniques that really workCold Call Techniques that really work
    its a good start.
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  • Profile picture of the author dreamer123
    Cool. I think my main problem is my contact rate. This month it has been terrible I constanly get through to voicemails. I probably only speak to 1 or 2 descion makers in a day. Any ways around this?
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    • Profile picture of the author Ron Lafuddy
      Originally Posted by dreamer123 View Post

      Cool. I think my main problem is my contact rate. This month it has been terrible I constanly get through to voicemails. I probably only speak to 1 or 2 descion makers in a day. Any ways around this?
      Just an obvious one. M-a-k-e-m-o-r-e-c-a-l-l-s.
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      • Profile picture of the author Jason Kanigan
        Originally Posted by Ron Lafuddy View Post

        Just an obvious one. M-a-k-e-m-o-r-e-c-a-l-l-s.
        Yes and No.

        I know you know this Ron, but they don't.

        We need to break the process down into several steps. It isn't just "call and close".

        Even so-called salespeople with 20 years of experience didn't know how to get gatekeepers to help before I trained them.

        That's the first step.

        It's different from "delivering your pitch" (which is awful phrasing and demotivational).

        Use the Little Unsure technique to get to the right person.

        Confirm they're the right person for you to be talking to.

        Make sure it's not a bad time for the prospect to talk.

        Then you can go into why you called.

        Now as to why these guys are doing OK and then falling off...it's head trash.

        Belief.

        Deep down, you believe you've done enough--got that sale that validates yourself--and now you can coast.

        That objection about hackers is silly. Why are you getting into what you do with gatekeepers?? Just say you're not sure who you should be speaking to, but you usually talk to the person who's in charge of IT (or the SPECIFIC thing in IT you address).

        That's a technical flaw.

        But your issue is conceptual.
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        • Profile picture of the author thet
          Originally Posted by Jason Kanigan View Post

          Yes and No.

          I know you know this Ron, but they don't.

          We need to break the process down into several steps. It isn't just "call and close".

          Even so-called salespeople with 20 years of experience didn't know how to get gatekeepers to help before I trained them.

          That's the first step.

          It's different from "delivering your pitch" (which is awful phrasing and demotivational).

          Use the Little Unsure technique to get to the right person.

          Confirm they're the right person for you to be talking to.

          Make sure it's not a bad time for the prospect to talk.

          Then you can go into why you called.

          Now as to why these guys are doing OK and then falling off...it's head trash.

          Belief.

          Deep down, you believe you've done enough--got that sale that validates yourself--and now you can coast.

          That objection about hackers is silly. Why are you getting into what you do with gatekeepers?? Just say you're not sure who you should be speaking to, but you usually talk to the person who's in charge of IT (or the SPECIFIC thing in IT you address).

          That's a technical flaw.

          But your issue is conceptual.
          The hackers part, I think he meant that once he speaks with the decision maker. Atleast, I hope.

          In this world with firewalls you can also use lots of difficult firewall related words to get trough with receptionist. Dont do it with secretaries. But that's a bit "tricking" the gatekeeper, which i dont really like.

          Example:

          Gatekeeper: What is this about
          Salesperson: It's about URL filtering, IPS, IDS, Web application...

          Just some keywords.. bit quickly ..like you don't feel like telling the whole story.
          It works, mostly,
          its just a bit .. dirty
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          Recognize reality even when you don't like it - especially when you don't like it.
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        • Profile picture of the author dreamer123
          Originally Posted by Jason Kanigan View Post

          Yes and No.

          I know you know this Ron, but they don't.

          We need to break the process down into several steps. It isn't just "call and close".

          Even so-called salespeople with 20 years of experience didn't know how to get gatekeepers to help before I trained them.

          That's the first step.

          It's different from "delivering your pitch" (which is awful phrasing and demotivational).

          Use the Little Unsure technique to get to the right person.

          Confirm they're the right person for you to be talking to.

          Make sure it's not a bad time for the prospect to talk.

          Then you can go into why you called.

          Now as to why these guys are doing OK and then falling off...it's head trash.

          Belief.

          Deep down, you believe you've done enough--got that sale that validates yourself--and now you can coast.

          That objection about hackers is silly. Why are you getting into what you do with gatekeepers?? Just say you're not sure who you should be speaking to, but you usually talk to the person who's in charge of IT (or the SPECIFIC thing in IT you address).

          That's a technical flaw.

          But your issue is conceptual.
          I think your right my issue is conceptual so I will be reading your "belief" post around about now and re the hacker objection; I get that from the descision makers not the gatekeepers. If the gatekeepers ask what the call is about I just say its regarding perimeter security.
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          • Profile picture of the author Jason Kanigan
            Originally Posted by dreamer123 View Post

            I think your right my issue is conceptual so I will be reading your "belief" post around about now and re the hacker objection; I get that from the descision makers not the gatekeepers. If the gatekeepers ask what the call is about I just say its regarding perimeter security.
            They have no idea what you're talking about ;-)

            If that is working for you, as it may because gatekeepers need an almost-barely-plausible reason to pass your call through, then keep using it.
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            • Profile picture of the author dreamer123
              Originally Posted by Jason Kanigan View Post

              Yes and No.

              I know you know this Ron, but they don't.

              We need to break the process down into several steps. It isn't just "call and close".

              Even so-called salespeople with 20 years of experience didn't know how to get gatekeepers to help before I trained them.

              That's the first step.

              It's different from "delivering your pitch" (which is awful phrasing and demotivational).

              Use the Little Unsure technique to get to the right person.

              Confirm they're the right person for you to be talking to.

              Make sure it's not a bad time for the prospect to talk.

              Then you can go into why you called.

              Now as to why these guys are doing OK and then falling off...it's head trash.

              Belief.

              Deep down, you believe you've done enough--got that sale that validates yourself--and now you can coast.

              That objection about hackers is silly. Why are you getting into what you do with gatekeepers?? Just say you're not sure who you should be speaking to, but you usually talk to the person who's in charge of IT (or the SPECIFIC thing in IT you address).

              That's a technical flaw.

              But your issue is conceptual.
              Originally Posted by Jason Kanigan View Post

              They have no idea what you're talking about ;-)

              If that is working for you, as it may because gatekeepers need an almost-barely-plausible reason to pass your call through, then keep using it.
              When I say it's regarding perimeter security most of them say "oh let me put you through". I know they have no idea what "perimeter security" is heck even some IT guys get confused. I spoke to one and he said "are you asking me who deals with our fences to secure the building?" Haha

              I get put through about 90% of the time but the majority of the time after ringing for a while it goes straight to voicemail.

              My manager took me aside and said don't worry about a thing and that I have good sales ability and that I should be expected to be earning around £40,000 this year. No one has ever closed 2 deals in their first month like I have!

              Regarding self belief; do you reccomend any good books I can read?
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              • Profile picture of the author Jason Kanigan
                Originally Posted by dreamer123 View Post

                When I say it's regarding perimeter security most of them say "oh let me put you through". I know they have no idea what "perimeter security" is heck even some IT guys get confused. I spoke to one and he said "are you asking me who deals with our fences to secure the building?" Haha

                I get put through about 90% of the time but the majority of the time after ringing for a while it goes straight to voicemail.

                My manager took me aside and said don't worry about a thing and that I have good sales ability and that I should be expected to be earning around £40,000 this year. No one has ever closed 2 deals in their first month like I have!

                Regarding self belief; do you reccomend any good books I can read?
                Dude you are getting discouraged because people don't answer their phone??

                People DON'T answer their phone!

                Expect 1 in 4 on average to be able to talk to you today--that means even if they DO answer, half can't talk right now.

                Nobody has ever told you the expectations to phone prospecting, huh.

                Here: http://www.warriorforum.com/offline-...beginners.html

                I leave for a couple months and everyone but two people forgets I exist and have been sharing this stuff for YEARS. Here's a treasure trove but since it's on WF and free you'll probably devalue it:

                http://www.warriorforum.com/offline-...t-selling.html

                You are GOING to have to persist in reaching these prospects. Dave Kurlan shared it took him FIFTEEN attempts to reach an executive to have the conversation--and that was someone he'd already met and had agreed to talk!

                Use the discussion with the gatekeeper to try and find a better time to call back and encounter the DM--calendar it and do it!

                Having a calendar filled with somewhat-qualified times to call DMs back is pretty empowering all by itself.

                You don't need belief. You need a system.
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                • Profile picture of the author dreamer123
                  Originally Posted by Jason Kanigan View Post

                  Dude you are getting discouraged because people don't answer their phone??

                  People DON'T answer their phone!

                  Expect 1 in 4 on average to be able to talk to you today--that means even if they DO answer, half can't talk right now.

                  Nobody has ever told you the expectations to phone prospecting, huh.

                  Here: http://www.warriorforum.com/offline-...beginners.html

                  I leave for a couple months and everyone but two people forgets I exist and have been sharing this stuff for YEARS. Here's a treasure trove but since it's on WF and free you'll probably devalue it:

                  http://www.warriorforum.com/offline-...t-selling.html

                  You are GOING to have to persist in reaching these prospects. Dave Kurlan shared it took him FIFTEEN attempts to reach an executive to have the conversation--and that was someone he'd already met and had agreed to talk!

                  Use the discussion with the gatekeeper to try and find a better time to call back and encounter the DM--calendar it and do it!

                  Having a calendar filled with somewhat-qualified times to call DMs back is pretty empowering all by itself.

                  You don't need belief. You need a system.
                  Thanks once again. I will definatly read the posts you have linked. I'm humble enough to admit that I need help! Because we have so much data to call on salesforce my boss has told me not to bother with call backs and just carry on to the next account. What do you think?
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                • Profile picture of the author jamesfreddyc
                  Originally Posted by Jason Kanigan View Post


                  Use the discussion with the gatekeeper to try and find a better time to call back and encounter the DM--calendar it and do it!

                  Having a calendar filled with somewhat-qualified times to call DMs back is pretty empowering all by itself.

                  You don't need belief. You need a system.
                  This is really important thing to grasp and include in expectations. I am constantly working with new people that have the wrong idea going into it: they expect some ratio out of 100 dials to = some # of sales or appointments set. It's a trap and it just kills people because they fail at achieving even a fraction of their expected numbers and they can't get past it.

                  Making the expectation of success for today's calling session a full calendar of call backs the next day or few days changes the dynamic big time.
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                  • Profile picture of the author dreamer123
                    Originally Posted by jamesfreddyc View Post

                    This is really important thing to grasp and include in expectations. I am constantly working with new people that have the wrong idea going into it: they expect some ratio out of 100 dials to = some # of sales or appointments set. It's a trap and it just kills people because they fail at achieving even a fraction of their expected numbers and they can't get past it.

                    Making the expectation of success for today's calling session a full calendar of call backs the next day or few days changes the dynamic big time.
                    Great stuff! I will deffo start scheduling call backs.
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  • Profile picture of the author bizgrower
    Anything change in your confidence level or belief in the service or enthusiasm or attitude?

    Last month was your first month and you showed them. Maybe you need to learn how to "show them"
    - to hunt - for the long term?

    Subtle changes in the voice can mean big changes in cold calling results and effectiveness.
    I once lost interest in the company I was telemarketing for. The last few weeks before I quit,
    I set records for appointments. AND records for appointments that did not show up. lol

    Dan
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    "If you think you're the smartest person in the room, then you're probably in the wrong room."

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    • Profile picture of the author dreamer123
      Originally Posted by bizgrower View Post

      Anything change in your confidence level or belief in the service or enthusiasm or attitude?

      Last month was your first month and you showed them. Maybe you need to learn how to "show them"
      - to hunt - for the long term?

      Subtle changes in the voice can mean big changes in cold calling results and effectiveness.
      I once lost interest in the company I was telemarketing for. The last few weeks before I quit,
      I set records for appointments. AND records for appointments that did not show up. lol

      Dan
      I think you have hit the nail on the head. I think my confidence and self belief has gone down. Subconsciously I'm thinking "surely the first month was a fluke and now everything's going to go downhill". How do I change this. I tried affirmations with visulisations this morning and that didnt seem to help. Should I just "act as if" if I'm the best salsperson in the office. Will people be able to tell I'm faking it?
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      • Profile picture of the author bizgrower
        Originally Posted by dreamer123 View Post

        I think you have hit the nail on the head. I think my confidence and self belief has gone down. Subconsciously I'm thinking "surely the first month was a fluke and now everything's going to go downhill". How do I change this. I tried affirmations with visulisations this morning and that didnt seem to help. Should I just "act as if" if I'm the best salsperson in the office. Will people be able to tell I'm faking it?
        I think you have to "act as if" you want to win. For your own goals and reasons is better.

        One time I played pool against this guy who had really pissed me of a few weeks earlier
        because he would not take his dog inside when it was cold. He had such a stupid and defensive
        attitude about it.

        Anyway, I wanted to slaughter him this game of pool and I did. Definitely an attitude and focus
        came out. I made some amazing shots. lol

        I don't have it step by step for you, sorry, but I think some kind of steps to the needed focus can be learned and the right "muscles" exercised. Think of some motivations that will work for you.
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        "If you think you're the smartest person in the room, then you're probably in the wrong room."

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  • Profile picture of the author vk288302
    Banned
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    • Profile picture of the author dreamer123
      Originally Posted by vk288302 View Post

      This is trend is not uncommon. I have seen this happening with myself few times. You said you joined corporate sales company last month and I am not sure how long you have been working in this line before. There could be two possibilities:

      1. When you join the new company, I am sure you will be provided with a script about the product(s) and you will be pretty excited about the same. That excitement and passion in you makes the sales happen. Check yourself, if you still carry that excitement when you talk to your customers. This you will not find in any books I am sharing it through my experience.

      2. Second one is related to script about the products. I am not sure if this true in your case, let me know if this true.. I can suggest something that worked for me.
      Thanks! I think point 1 is more relevant to my situation? How do I get my excitement and passion back?

      Any help with my script (in one of the above posts) will be very much appreciated!
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  • Profile picture of the author thet
    Also, in the beginning you don't really know the product inside out. Which helps.
    Everything you got told by everybody about it feels like truth, so now you have to do it with your personality purely

    Now you know more about the product, you might start to pitch the features and benefits instead of listening to your costumer.

    Also, you might start to see the flaws of the products.

    What helped me was talking to the engineers instead of to the sales people. You hear different things from the engineers.
    Not just engineers inside your own company. You can also go on forums and ask about your product.

    It's easy marketing research.
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    Recognize reality even when you don't like it - especially when you don't like it.
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  • Profile picture of the author bizgrower
    True. Getting more knowledge about your product and implementation and your competitors' product and implementation can be motivational.
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    • Profile picture of the author dreamer123
      Originally Posted by bizgrower View Post

      True. Getting more knowledge about your product and implementation and your competitors' product and implementation can be motivational.
      Good point thanks!
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