Selling Websites As Sales Tools - don't even talk about SEO
These business owners are "busy enough."
Rather than try and convince them that more business is better, why not try to work within their current (and successful) system?
We can help them maintain their current level of success while expending less effort, and a website is a great way to do this.
My Friend Doesn't Want to Advertise
A friend of mine does home renovations - let's call him Daniel.
Daniel is very good at what he does. So good, in fact, that all of his business comes from referrals.
Advertising wouldn't work for him:
- relationships with clients would be different
- he'd have to get good at qualifying leads to avoid wasting time
- he'd be forced to hire others so he'd have the time to do sales
- he'd be spending a lot of time bidding on projects that would never happen
Obviously, not everyone has the luxury of a steady stream of referral business. At least, not enough to make a living. But Daniel makes a very comfortable living, and he's enjoying himself. If you were to change the way he does business, it would become a job for him, and then... what's the point?
Does Daniel still need a website?
After Daniel gets a call about a job, he'll meet with the new client (he has a 100% close rate) to see what it is they need done.
The challenge he has is in effectively communicating possible renovations, costs, timelines, etc. and with showing clients previous work so they can see what's possible in their own home.
He needs a catalog of sorts.
He has tons of photos on his iPhone, but they aren't organized in any meaningful way.
What's more, it's easy to forget what materials he used, how long the project took, how much the materials cost, or any issues he ran into (mold, uneven flooring, bad wiring), etc.
All of that info would really help him have a better conversation with his new client. He wants to prepare clients for the little surprises that happen on nearly every job. This doesn't necessarily translate to more dollars for him, but it certainly makes his work easier.
What does Daniel's website do?
The actual content of the site is very brief and concise. The frontpage is easily scanned, allowing visitors to see what he does at a glance.
Deeper in the site, he has a large portfolio of completed projects.
A visitor will see the following:
- image gallery of 5-10 photos of the project - before and afters, close ups on finer details - with explanations.
- brief overview of what was done and how long the project took
But Daniel will see:
- Client name and contact info
- Date started, completed and /or total time
- materials used
- cost of materials
- problems that arose - mold, etc.
- link to a CRM tool profile for that customer so he can get even more details
All of this information is recorded in custom fields and only visible to certain site users - never to visitors.
He just stays logged in on his phone so he can quickly and easily access the information when speaking with new clients.
The benefits of this simple solution are huge:
- he has a beautiful site to further impress new clients
- project galleries and details help him speak with new clients
- he doesn't have to remember everything
- he can better prepare clients for the inevitable surprises that add to cost and delay completion
So in the end does Daniel get more business? Not really. He did that well enough on his own.
But the site makes his job much easier. We've eliminated a lot of stress points for him and he's enjoying his work a lot more.
He already knows the value of having the right tools for the job, and the same holds true for websites and business.
What other things do you think a website can do for a business to help owners save time, money, effort?
Share some ideas!
SCHEMA.ORG + GEOTAGGING + KML + PUBLISHERSHIP + so much more...
SCHEMA.ORG + GEOTAGGING + KML + PUBLISHERSHIP + so much more...
SCHEMA.ORG + GEOTAGGING + KML + PUBLISHERSHIP + so much more...
SCHEMA.ORG + GEOTAGGING + KML + PUBLISHERSHIP + so much more...