Selling Websites As Sales Tools - don't even talk about SEO

10 replies
We've all met the business owners that aren't interested in SEO. They get tons of business without ranking, and some without even a website.

These business owners are "busy enough."

Rather than try and convince them that more business is better, why not try to work within their current (and successful) system?

We can help them maintain their current level of success while expending less effort, and a website is a great way to do this.



My Friend Doesn't Want to Advertise

A friend of mine does home renovations - let's call him Daniel.

Daniel is very good at what he does. So good, in fact, that all of his business comes from referrals.

Advertising wouldn't work for him:
  • relationships with clients would be different
  • he'd have to get good at qualifying leads to avoid wasting time
  • he'd be forced to hire others so he'd have the time to do sales
  • he'd be spending a lot of time bidding on projects that would never happen

Obviously, not everyone has the luxury of a steady stream of referral business. At least, not enough to make a living. But Daniel makes a very comfortable living, and he's enjoying himself. If you were to change the way he does business, it would become a job for him, and then... what's the point?


Does Daniel still need a website?

After Daniel gets a call about a job, he'll meet with the new client (he has a 100% close rate) to see what it is they need done.

The challenge he has is in effectively communicating possible renovations, costs, timelines, etc. and with showing clients previous work so they can see what's possible in their own home.

He needs a catalog of sorts.

He has tons of photos on his iPhone, but they aren't organized in any meaningful way.

What's more, it's easy to forget what materials he used, how long the project took, how much the materials cost, or any issues he ran into (mold, uneven flooring, bad wiring), etc.

All of that info would really help him have a better conversation with his new client. He wants to prepare clients for the little surprises that happen on nearly every job. This doesn't necessarily translate to more dollars for him, but it certainly makes his work easier.


What does Daniel's website do?

The actual content of the site is very brief and concise. The frontpage is easily scanned, allowing visitors to see what he does at a glance.

Deeper in the site, he has a large portfolio of completed projects.

A visitor will see the following:
  • image gallery of 5-10 photos of the project - before and afters, close ups on finer details - with explanations.
  • brief overview of what was done and how long the project took


But Daniel will see:
  • Client name and contact info
  • Date started, completed and /or total time
  • materials used
  • cost of materials
  • problems that arose - mold, etc.
  • link to a CRM tool profile for that customer so he can get even more details

All of this information is recorded in custom fields and only visible to certain site users - never to visitors.

He just stays logged in on his phone so he can quickly and easily access the information when speaking with new clients.


The benefits of this simple solution are huge:
  • he has a beautiful site to further impress new clients
  • project galleries and details help him speak with new clients
  • he doesn't have to remember everything
  • he can better prepare clients for the inevitable surprises that add to cost and delay completion


So in the end does Daniel get more business? Not really. He did that well enough on his own.

But the site makes his job much easier. We've eliminated a lot of stress points for him and he's enjoying his work a lot more.

He already knows the value of having the right tools for the job, and the same holds true for websites and business.


What other things do you think a website can do for a business to help owners save time, money, effort?

Share some ideas!
#sales #selling #seo #talk #tools #websites
  • Profile picture of the author iAmNameLess
    Originally Posted by Kung Fu Backlinks View Post

    What other things do you think a website can do for a business to help owners save time, money, effort?

    Share some ideas!
    Everything you said is great. I think it all comes down to what motivates the owner of the business. Sometimes the motivation is greed, sometimes it's survival, sometimes it's ego. I prefer greed and ego over survival as motivations for business owners.

    I've sold websites to companies that couldn't care less about SEO, they wanted to website to assist sales people while talking to the customer on the phone.

    I've also sold websites to business owners with the spin that the website is a 24 hour employee. The website works when you don't, it doesn't get sick, it doesn't take vacation days, it works when you're unable to. I compare the cost of a part time employee for 20 hours a week for a year, and that almost always show them the price they will pay for the website is really nothing in comparison.

    Some, like you said, want a website in order to show off their portfolio of past work. Others want it to help with the sales process or set expectations for a customer, give them ideas, etc. Others DO want additional traffic from search engines.

    And of course.... if a business owner is going to do ANY kind of online marketing in the future, whether it is SEO or social media, or PPC, etc. then the website is going to ultimately be the cornerstone of all their efforts, and it needs to be done properly.

    There are those that build websites... I'm not positioned as one of those people. I build a business asset.
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  • Thanks and thanks.

    Great contribution.

    I'd like to reserve this post as a summary for the ideas everyone shares:

    Key points

    Don't build a website, build a business asset:
    • website as a 24/7/365 Employee - compare cost of parttime employee with the cost of developing a website and the website comes out as the clear winner
    • cornerstone for PPC, SEO, Social Media
    • portfolio to show off past work
    • help sales people during the sales process
    • set customer expectations / give them ideas
    • want traffic from search engines


    What motivates the buyer:
    • ego
    • greed
    • survival

    source: iAmNameLess
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    • Profile picture of the author DABK
      Allow your clients to track orders.
      Allow clients to select products (after they've decided they're going to buy from you), an online catalog.
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  • Can you walk us through a practical example, please? Sounds interesting.
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    • Profile picture of the author DABK
      I've worked with a promotional products guy. He prints on anything. If someone wants imprinted pens, he sends them to a site where they can choose from hundreds of pens, based on color price, look, thickness. Years ago, he used to have a printed catalog and mini catalogs, he used to send / show people. Now, he gives them the link to the pens page on his site.

      It comes in handy even when they know they want to send a promotional product but can't decide on what. He has a tab for things you can wear, things you can use at the office, sports things, where you are shown options: so glassware gives you mugs (broken down into beer and coffee), water bottles, steins, cups, mugs are then broken down into ceramic, glass, styrofoam.

      Someone like you might have case studies for the various products you sell (google+ set up; google + and website set up, citations) where you give 2 or 3 examples of what someone else achieved with service 1, service 2, service 3, combo service 1 and 2; combo 1 and 3, etc. separated by industry, perhaps. So, a restaurant owner will see case studies of restaurants, a plumber will see case studies of plumbers, a marketer will see what other marketers accomplished for their clients (if possible).

      Yes, it involves work, but will be convincing, I think. I think enough of this that I'm setting my site that way.

      Maybe not niche but by industry... plumbers see plumbers or electricians or roofers; restaurant owners see bakery or catering service or restaurant

      But he talks to people before he sends them a link. So, he knows you're interested in ceramic mugs, you just don't know whether you want them square, round, small, big, yellow or blue. So, the link he sends is to his ceramic mugs page (where you can sort by price, by color, by shape, by size) not the mugs page.
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  • Thanks for the detail and the suggestions

    The catalog idea can really be applied in many different ways. I'm going to think on this myself, for sure.

    I guess a good way to implement this for some would be to just use post categories and tags. For someone like your printer friend custom fields with a more robust search plugin would probably be needed.
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  • Profile picture of the author Rus Sells
    You know I got love for you bro but based on how you described Daniels construction business he already has a job and he isn't really a professional at his trade.

    A referral isn't a qualified lead until Daniel spends the time to visit the prospective job site and evaluate what's going on and get an idea for what the prospect want's in comparison to what is needed to get what the prospect "wants".

    Here's what I'd do for Daniels job to convert it into a real business.

    I'd work with him to develop a remodeling/renovation sales process that can be taught to newly hired sales people.

    Then I'd reproduce the same sales process/sales message on Daniels new website as the core message for site visitors.

    Why?

    Because I learned from personal experience when I was a contractor that my sales presentation in the field MUST match the presentation on my website.

    Here's why... I found that prospects that didn't close in the field would often times visit my site to learn more and when the core message of the site matched all the sales points/message in the field it reinforced the message and many times we'd get that call to come do the deal.

    Secondly when a lead came from the site and an appointment was set for an estimate/inspection, the field presentation matched the message on the site that the prospect had already read about. So the consistent message helped close more sales.

    I knew my strategy was working when I was personally getting comments about it from the people I sold. My salesmen were also
    telling me that out of all the contractors they've ever worked for I
    provided the single best sales material and message they'd ever been
    given and it wasn't their first rodeo either. = )

    Anyways, I'll stop rambling about that.

    In your section, "Does Daniel Need A Website"

    The challenge he has is in effectively communicating possible renovations, costs, timelines, etc. and with showing clients previous work so they can see what's possible in their own home.
    How does one who's got a 100% close ratio have these challenges to begin with? He's supposed to be a professional so he should instantly know basic costs, timelines, etc. Also why would he need to show previous work to a referral, it's a referral for crying out loud!

    Moreover:

    What's more, it's easy to forget what materials he used, how long the project took, how much the materials cost, or any issues he ran into (mold, uneven flooring, bad wiring), etc.
    Sorry but if Daniel is wroth a lick of salt as a remodeling contractor he's going to instantly know these kinds of details on every single job he's ever done! Especially when it comes to "issues" on the project.

    Also previous material costs and time lines are always irrelevant because each job presents with unique challenges and goals.

    I think a lot of the things you mention aren't things that a business owner could not recall in an instant.

    But Daniel makes a very comfortable living, and he's enjoying himself. If you were to change the way he does business, it would become a job for him, and then... what's the point?
    As mentioned at the beginning, Daniel already has a job but thinks he's got a business. lol
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    • Hey Rus Thanks for weighing in, mate. I remember your experience as a contractor, so I'm going to give serious thought to what you said. Appreciate it.

      I like what you said about your salespeople really appreciating the site support and training. I don't think I've ever met a business owner that gives that much thought to supporting employees like that, though the benefits of doing so are obvious.

      Can anyone think of any industries / niches where a site solution could be developed specifically for helping sales people?

      Sales

      - retail
      - financial
      - contractors
      - services like carpet cleaners, landscaping

      I'm drawing a blank on others...

      And expanding on IAN's idea above, by creating a really robust FAQ section on a site, with good organization and search, a site could be a fantastic technical support hub.

      - use post categories and tags to organize the knowledge base
      - use a search plugin to extend the search capability of the default WP search
      - use Gravity Forms or similar plugin for easy contact
      - for serious players, form submissions could probably be tied to a Zen Desk account
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      • Profile picture of the author DABK
        Insurance broker
        mortgage broker
        marketing
        SEO
        web design


        Originally Posted by Kung Fu Backlinks View Post

        Hey Rus Thanks for weighing in, mate. I remember your experience as a contractor, so I'm going to give serious thought to what you said. Appreciate it.

        I like what you said about your salespeople really appreciating the site support and training. I don't think I've ever met a business owner that gives that much thought to supporting employees like that, though the benefits of doing so are obvious.

        Can anyone think of any industries / niches where a site solution could be developed specifically for helping sales people?

        Sales

        - retail
        - financial
        - contractors
        - services like carpet cleaners, landscaping

        I'm drawing a blank on others...

        And expanding on IAN's idea above, by creating a really robust FAQ section on a site, with good organization and search, a site could be a fantastic technical support hub.

        - use post categories and tags to organize the knowledge base
        - use a search plugin to extend the search capability of the default WP search
        - use Gravity Forms or similar plugin for easy contact
        - for serious players, form submissions could probably be tied to a Zen Desk account
        {{ DiscussionBoard.errors[9734838].message }}
        • Profile picture of the author 9999
          Russ has some great ideas and thanks for starting the thread Kung Fu, very detailed and informative.
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