How to contact offline clients?

15 replies
Hey,
Just wondering what is the best way to contact offline clients and sell a service to them.
Via Phone?
Via EMail ? (Maybe Spam?)
Letters or Brochures ?

We use a custom software which is able to scrape us 100s of business owners inlcuding name,adress,phone number and email adress.

If we contact them via Email , spam?

Thanks for your answers
#clients #contact #offline
  • Profile picture of the author Tom Addams
    As long as you're not mass mailing and in an automated manner, you're allowed to contact businesses with an offer. You need to Google CAN-SPAM Act.

    To answer your question, every way you mentioned can be equally effective. Possible offline means of contacting:

    - Email
    - Phone
    - Direct Mail
    - In-Person
    - Affiliate

    Mass contacting, however, won't work. At all. Personalize your approach.

    Tom
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    I Coach: Learn More | My Latest WF Thread: Dead Domains/ Passive Traffic

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  • Profile picture of the author MichaelWinicki
    The "Best" way is going to vary from using one set of variables to another, including:
    -The businesses that you're targeting
    -The offer that you're presenting
    -The services that you're offering
    -The dollar amount you're charging
    -The follow up sequence you're planning
    -What your competition is saying/doing when targeting the same audience

    The only answer that will give you conclusive results is testing.
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  • Profile picture of the author jamesfreddyc
    Originally Posted by Thmedia-Solution View Post

    Just wondering what is the best way to contact offline clients and sell a service to them.

    Via EMail ? (Maybe Spam?)

    If we contact them via Email , spam?
    Why are you pushing things so fast? Does it make any sense at all to try to sell anyone anything when you initially contact them???

    This is probably the biggest issue most people that post questions like yours have. Why do you have to sell them anything at all? Have you ever bought something from SPAM email? Was it Viagra?

    Here's an idea: slow the heck down, just try to start a REAL conversation with your prospective customers. Contact them the best way that fits. Make the initial contact short, to the point and 100% about them -- construct a message that is inquisitive so that you can qualify them to actually be a good prospective customer or not.

    It's okay if they are not a good prospect! But you have to have some process in place that helps you to figure out who these good prospects are from the bad ones. If you are just contacting and selling to people you will have skipped over this important part of the process.
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    • Originally Posted by jamesfreddyc View Post

      Why are you pushing things so fast? Does it make any sense at all to try to sell anyone anything when you initially contact them???

      This is probably the biggest issue most people that post questions like yours have. Why do you have to sell them anything at all? Have you ever bought something from SPAM email? Was it Viagra?

      Here's an idea: slow the heck down, just try to start a REAL conversation with your prospective customers. Contact them the best way that fits. Make the initial contact short, to the point and 100% about them -- construct a message that is inquisitive so that you can qualify them to actually be a good prospective customer or not.

      It's okay if they are not a good prospect! But you have to have some process in place that helps you to figure out who these good prospects are from the bad ones. If you are just contacting and selling to people you will have skipped over this important part of the process.

      I think this is 1 reason why people have a hard time with using the phone.

      they have been conditioned to "sell" on the 1st call.

      is everybody a "right now or never buyer"????
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      • Profile picture of the author netbroker
        Purely speaking from someone who has a 3 figure monthly residual income from a specific service to local business. My advice would be to do the following:

        1. Don't think you have to mass contact everyone and everything.
        2. Concentrate on one offline skill.
        3. Look at your local area first and concentrate on one business type.
        4. Now just do a little research.. (ie) website.. ranking.. reputation. of the business.
        5. Now what I did to get me started was this:

        This will take a little time but it works.. you need to send them a personal letter with great copy and evidence on what you found that they have not got or are doing wrong.. nothing to in-depth but enough for them to make contact. You do-need to follow up with an e-mail or phone call if they do not make contact after 5 days.

        Business owners now a days are mostly interested in getting customers so you need to angle or position yourself accordingly with this. I always offer them some sort of free service to start. It is a little more in depth than my explanation up to this point, but my advice would be.. go local.. stay local.. until you have made your first sale so to speak.. What you notice once the relationship starts is that they will ask you if you can do x y or z.. I always say yes to everything and if i cant do it outsource it.

        I hope I have not digressed from the original posts but i am passionate with this kind of money maker and I know it works.. just get out there and knock on doors so to speak..

        Good Luck
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  • Profile picture of the author Peter Lessard
    As soon as someone invents a scraper that tells me about someones business, what they need and how my service would bring them value I am all in ;-)

    The best way to contact people? Sure any method you suggested
    Sell them something? Now that's the rub isn't it?

    Nobody can advise you on that without knowing what you're selling, who your market is etc...
    Even then the "best way" often has more to do with you and your skills than anything.
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    • Profile picture of the author Jason Kanigan
      Originally Posted by Peter Lessard View Post

      As soon as someone invents a scraper that tells me about someones business, what they need and how my service would bring them value I am all in ;-)

      The best way to contact people? Sure any method you suggested
      Sell them something? Now that's the rub isn't it?

      Nobody can advise you on that without knowing what you're selling, who your market is etc...
      Even then the "best way" often has more to do with you and your skills than anything.
      Point: companies do not advertise their greatest weaknesses on their websites.

      There is a trust hurdle to overcome here before the prospect will begin telling you any part of the truth of what's really going on in their world.

      First you have to get out there and talk to them. Information interviews. No selling at first. Get them to tell you what's actually happening, which they will after awhile, because people a) want to be cooperative and b) want to show off what they know IF they are comfortable.

      But that sounds like work and not an easy magic instant answer, so no one will do it.
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    • Profile picture of the author Biz Max
      It's a hard sell what you are selling. No matter what you use to contact

      They need to be educated about it somehow. If email you'll need a link
      to a page explaining it dynamically. If direct mail I'd do a letter and some
      form of brochure explaining it.

      Heck, a lot of business people still don't know what SEO is
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      http://BrandWhisperer.net
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  • Profile picture of the author benbro
    Hi, my suggestion is that you try every method at your disposal and see which is most suitable for your situation.

    Key Takeaway

    I say this because the tactic that works for me may not be the best for you and vice versa.

    Case in point....a few years back I was really bullish on telemarketing. I had a real knack for it - setting up several appointments in each sitting.

    But what I came to learn about myself is that after getting the appointment I had no desire to actually keep the appointment or send whatever "information" the prospect requested.

    Learn from My Mistake

    Looking back on it, if I was smarter then I would have simply partnered with another offliner who was too shy for the phone but good at following through on appointments. But you know what they say...hind sight is 20/20.

    On the other hand, with networking and face to face cold calling the human connection that my prospects and I made gave me incentive to follow through and continue building on the relationship.

    So the key is understanding your own strengths and weaknesses, as well as knowing what motivates you -vs- what turns you off.

    That being said here are some of the most common guerilla prospecting tactics:
    • Emailing - Using a small foot in the door type offer to get the prospect's attention. Of course, you must be mindful of the CAN-SPAM act, as someone else has mentioned earlier. This can work for anyone who is patient and doesn't mind the monotony.
    • Networking/Referrals - Going to meetup groups, lead generation groups and speaking at events. This works well for anyone who enjoys interacting face to face or who is able to tell others what you do without overly complicating things.
      Note:
      For the longest I put this off because I didn't have business cards or a website. Until one day I got fed up with that excuse and went without them. I started going and used the funds from those first few clients to invest in a site/cards.
      But the bigger lesson here is not to accept the self-talk that tells you to wait until you get x,y,z before you get started.
    • Cold Calling ( In Person) - If you're the type of person who enjoys a challenge and who is numb to rejection, in person cold calling can be fun and very effective. Tip: If you go this route - it's not an absolute necessity but after a week or so of having people ask you to leave a card you might find it helpful to carry a nice stack of fliers and/or business cards.
    • Telemarketing - By far, more folks seem to be intimidated by this one. But once you get the hang of it, I must say it is probably the quickest way to see results. In the beginning you will need an intro script as well as a rebuttal script but after a week or so of heavy calling you won't need them as much. When I started doing it, there were several folks on this forum who helped me with affordable scripts.
      Hint: If you are like me and enjoy the thrill of the hunt; more than the meal itself - do yourself a favor and partner up with someone to do the appointments for you.
    • Mailers - If you are able to follow a pattern and keep to a regimen, sending mailers might be for you. But be prepared to exercise patience and test your copy though.
    • Online Networking - I'm gonna be a bit lazy and lump blogging, forum posts, social media sites and LinkedIn together on this one. Sorry in advance .
      But here's the thing...if you're into outlining because you love it, there's no excuse for not doing this one.
      You can be shy and do it, you can be low on funds and do it and even if you're short on time - you can least carve out 15 minutes a day to do something. Heck if you're posting on the WF but telling yourself you don't have time for online networking...that should tell you something...

    By the way, although I've stepped away from actively pursuing offline clients; there are still a few legacy clients that I manage SEO, design or webmaster stuff even to this day.

    And interestingly, in each case they came from one of my comfort zone prospecting tactics (referrals and networking). So let that be a reminder to do what works for you...not necessarily what works for everyone else. One more thing...As is often the case in life, you might find that for best results you need to adopt multiple prospecting tactics.
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    "Everything you can imagine is real." – Pablo Picasso

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  • Profile picture of the author DABK
    Why do you ask?

    For simple situations, there is always one and only best way.

    The best way to sink a nail into a piece of wood is to place and hold the nail with the sharp part against the wood and hit it with a hammer on the flat end.

    But there you have a lot fewer variables than you do in marketing.
    Including the skills of the seller.

    So, the best way to contact prospects is to create a system that tracks how you contacted the first time, what the results were, how you contacted the 2nd time and what results you got and how you contact them the nth time and what results you got. All the time, you also track other things: number of employees, time you contact it them, they have a website, what type of website, they pay for adwords, they pay for ads in local publications, what you sold them already,etc.

    I always think people who're asking what's the best way to contact don't have a good idea on the businesses they want/think they should be targeting. Afraid of wasting time, they waste time by trying to determine what the best way of contacting them is.

    So, I think most people should take a step back, figure out what they're selling, who would benefit, where to find the people/businesses that would benefit from what they're selling, and a fast way of sorting out the ones who're likely to buy from those who are not.

    After a while, you'll see a pattern.

    Originally Posted by Thmedia-Solution View Post

    Hey,
    Just wondering what is the best way to contact offline clients and sell a service to them.
    Via Phone?
    Via EMail ? (Maybe Spam?)
    Letters or Brochures ?

    We use a custom software which is able to scrape us 100s of business owners inlcuding name,adress,phone number and email adress.

    If we contact them via Email , spam?

    Thanks for your answers
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  • Profile picture of the author Skystar
    .
    Here's a good company for voice broadcast: https://www.callfire.com Just don't violate the CanSpam act.

    Also, any chance you got their fax number? (Are there any more faxes? That's one thing that always gets their attention, esp if you offer a 'prize' for responding.

    I got something awhile ago that caught my attention - it was a note in a plastic bottle with an address label and a stamp.
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  • Profile picture of the author medstock
    Banned
    Yes ,It would be spam .you should go with SMO .connect with social sites or make networks.
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  • Profile picture of the author Ron Lafuddy
    Originally Posted by Thmedia-Solution View Post

    Hey,
    Just wondering what is the best way to contact offline clients and sell a service to them.
    Via Phone?
    Via EMail ? (Maybe Spam?)
    Letters or Brochures ?

    We use a custom software which is able to scrape us 100s of business owners inlcuding name,adress,phone number and email adress.

    If we contact them via Email , spam?

    Thanks for your answers
    You could probably use the same method(s) you used to contact them
    before they became clients.

    Good Luck!
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  • Profile picture of the author RKCastillo
    I would say the best method to use is all of them.

    I think it will take an email to get some, phone call to get others, direct mail to get others.

    But if you have a system that uses all of them in a systematic way you are much more likely to sell services to them.
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