by JHn
13 replies
Hello everybody,

I came across this board and was amazed with all the information and support people share.
To start I would like to introduce myself, it will be a long read so I understand if you don't want to read the story.

I'm 30 years old, have very less work experience, one of the reason I suffered from depressions, illness in the past.
I have had some jobs such as simple administration work etc.
Then luck changed and I came across an vacancy of a company who gives people, with a distance to the labour market, a opportunity for work. They were searching for someone to do sales. I got the job and my boss is giving me a lot of freedom, but i have no pressure of hitting targets. I still have a minimal salary but that's reasonable because I have little experience with work let alone sales. But besides that he's very good to me, arranged a car, and nice clothes. I have to sell plastic closures at the moment.

I did bring in an client and some other clients is almost buying (pretty big one). But the thing is, after I called they asked for samples, and because our caps are of a good quality, they decided to buy, It wasn't really me that made the sale, because our caps were tested on jars, and they were about perfect.
Some time ago I called a company and they said we already have a supplier in our country. My boss told me to send samples anyway, I called back and she said I received them but I already have a supplier. Then the conversation ends quickly. How would you guys do the call?

When there is no pressure, I know people like to talk to me. I'm very open, sharp, good sense of humour. Absolutely not to brag at all, but that's the things people say to me. When there is pressure, I'm sounding uncertain, not sharp etc.

I have been watching Jordan Belfort and what he says make sense and I want to take it into practice, but I wonder if for example I could have sold our caps to the company which said they already have a supplier.
I'm so motivated because after years of minimal income, I also would like to earn more. For the moment I don't need tens of thousand, but just double up from what I have in the coming year(s). I realize that's maybe a lousy goal, but when aiming to high I think I end up being disappointing and have less confidence in myself. Yeah self confidence is also an issue.. As long as there is no pressure I look and speak confident.

Would you be so kind to advise me, what books are good, or videos. I know sales is not only theory but it could help.

Thank you so much for reading.
#sales #totally
  • Profile picture of the author kenmichaels
    Originally Posted by JHn View Post

    Hello everybody,

    I came across this board and was amazed with all the information and support people share.
    To start I would like to introduce myself, it will be a long read so I understand if you don't want to read the story.

    I'm 30 years old, have very less work experience, one of the reason I suffered from depressions, illness in the past.
    I have had some jobs such as simple administration work etc.
    Then luck changed and I came across an vacancy of a company who gives people, with a distance to the labour market, a opportunity for work. They were searching for someone to do sales. I got the job and my boss is giving me a lot of freedom, but i have no pressure of hitting targets. I still have a minimal salary but that's reasonable because I have little experience with work let alone sales. But besides that he's very good to me, arranged a car, and nice clothes. I have to sell plastic closures at the moment.

    I did bring in an client and some other clients is almost buying (pretty big one). But the thing is, after I called they asked for samples, and because our caps are of a good quality, they decided to buy, It wasn't really me that made the sale, because our caps were tested on jars, and they were about perfect.
    Some time ago I called a company and they said we already have a supplier in our country. My boss told me to send samples anyway, I called back and she said I received them but I already have a supplier. Then the conversation ends quickly. How would you guys do the call?

    When there is no pressure, I know people like to talk to me. I'm very open, sharp, good sense of humour. Not to brag at all, but that's the things people about me. When there is pressure, I'm sounding uncertain, not sharp etc.

    I have been watching Jordan Belfort and what he says make sense and I want to take it into practice, but I wonder if for example I could have sold our caps to the company which said they already have a supplier.

    Would you be so kind to advise me, what books are good, or videos. I know sales is not only theory but it could help.

    Thank you so much for reading.
    I sold plastic pellets by the ton,direct to factories ... everyone already had a supplier.

    Our pellets were not better or cheaper then what they were already receiving.

    For me at the time it wasn't about pressure, it was about making an impression
    and converting that impression into a relationship.

    Because of the type of person I was dealing with - sometimes I had to be rough
    and curse ... and say things like WTF do you mean NO!

    Other times I just had to find out what they were not happy about with the
    current supplier. Everyone has a gripe about something

    Delivery times, over deliver - under deliver - short changed on the weight
    Sloppy warehouse delivery --- over billing is a BIGGIE

    There is always something - find out what THAT something is
    and that becomes your anchor.

    Never put the other guy down - EVER for any reason.
    Just let them know your better because you don't do whatever that is.

    Also, a lot of purchasing agents wont buy if the don't know you.
    You have to make them know YOU, not just your product.
    Later when you come back they will expect you to know their name
    and share a family story or two ... if you don't, its a slight.

    So .. take notes and refresh your memory just before you see them.
    Signature

    Selling Ain't for Sissies!
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  • Profile picture of the author Jason Kanigan
    Fill your pipeline.

    Think "ripening fruit." Not everything ripens at the same speed or time.

    So you're not going to get instant conversion? Be there, in the #2 spot, waiting for their current supplier to make a mistake.

    If you want to do prospecting calls, sort instead of sell.

    Do they have a supplier now? What do they like about them? What do they wish they could do better?

    Are they interested in developing a second source in case there's ever a problem with getting the first?

    What do they value in a supplier? (Price, responsiveness, delivery? Baseball tickets?)

    Few are going to be open "right now" for another supplier.

    That's OK.

    Your job is to separate those who are from those who are not...

    ...and to place the rest into the "warmer" for the time they become ready.
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    • Profile picture of the author JHn
      Thank you both for your time to read my post.

      I will try make it less of a sales call. Normally I start something like this (Please remember I'm a newbie.)
      I came across your website and noticed you sell pet jars, we as a company are a manufacturer of screw caps, and I wondered if you are open to the idea of having more suppliers, or how do you work at the moment?


      If someone says, we already have a supplier so I am not interested, I don't know how to continue at that point.

      Can you give me tips on how to start the call, and what question to ask.

      Thank you in advance!
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      • Profile picture of the author Jason Kanigan
        Originally Posted by JHn View Post

        Thank you both for your time to read my post.

        I will try make it less of a sales call. Normally I start something like this (Please remember I'm a newbie.)
        I came across your website and noticed you sell pet jars, we as a company are a manufacturer of screw caps, and I wondered if you are open to the idea of having more suppliers, or how do you work at the moment?


        If someone says, we already have a supplier so I am not interested, I don't know how to continue at that point.

        Can you give me tips on how to start the call, and what question to ask.

        Thank you in advance!
        I already shared this with you:

        Do they have a supplier now? What do they like about them? What do they wish they could do better?

        Are they interested in developing a second source in case there's ever a problem with getting the first?

        What do they value in a supplier? (Price, responsiveness, delivery? Baseball tickets?)

        Did you Search this subforum for how to start calls?

        http://www.warriorforum.com/offline-...t-selling.html

        You're still stuck in the "I have to sell right now!" mentality.
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        • Profile picture of the author bryantkeefe
          Just hire Jason Kanigan to teach you how to sell over the phone. He has dynamite, simple processes. I use his suggested opener almost daily. Do remember you are learning a new skill and just like any new skill it takes practice. Selling is a great profession and it is becoming the number one sought after position by technology start-ups and established firms. Sales is all about doing the high dollar work most (99%) are unwilling to do.

          Nothing happens with all that code until somebody makes a sale.

          I am on a learning path also so keep getting up to bat. Oh and nobody ever won an academy award without using a good script.

          Buy Jason's stuff.
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          • Profile picture of the author JHn
            Thank you for the help Jason and thank you for replying Bryan.

            As for buying programs etc, I can't afford that right now. I don't have much money to spend.

            I have looked into books of Jason as well as an other member from here, Claude Whitacre
            I believe they will contain very valuable information, but when I read different books, I get different opinions of what to do. And then I don't know what to do, close in 1 call, or take it more slowly. Same as for Jordan Belfort, I have seen quite a lot and he (offcourse) says do it like this and you will start selling much . His start of the call is very different then Jason' start is: Do I call at a bad time?

            Sometimes I lean towards Jordan Belfort because of his proven record but he is getting hopes up so much,it can only turn out disappointing for me. Can his system make a good/very good salesmen out of me. Then I think Jason has other teachings but they also make sense in a whole other way.. And then there is many more for exampel Gitomer with the Sales Bible.(haven't read)

            Do you read a lot yourselves? Don't you get confused of all the different views?
            By the way, I'm in no way saying Jordan Belfort is superior to others, but it's the only thing I have seen.

            Thanks again guys.
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            • Profile picture of the author Jason Kanigan
              Originally Posted by JHn View Post

              Thank you for the help Jason and thank you for replying Bryan.

              As for buying programs etc, I can't afford that right now. I don't have much money to spend.

              I have looked into books of Jason as well as an other member from here, Claude Whitacre
              I believe they will contain very valuable information, but when I read different books, I get different opinions of what to do. And then I don't know what to do, close in 1 call, or take it more slowly. Same as for Jordan Belfort, I have seen quite a lot and he (offcourse) says do it like this and you will start selling much . His start of the call is very different then Jason' start is: Do I call at a bad time?

              Sometimes I lean towards Jordan Belfort because of his proven record but he is getting hopes up so much,it can only turn out disappointing for me. Can his system make a good/very good salesmen out of me. Then I think Jason has other teachings but they also make sense in a whole other way.. And then there is many more for exampel Gitomer with the Sales Bible.(haven't read)

              Do you read a lot yourselves? Don't you get confused of all the different views?
              By the way, I'm in no way saying Jordan Belfort is superior to others, but it's the only thing I have seen.

              Thanks again guys.
              There's more than one way to sell.

              Pick the one that feels right to you, and stick with it.

              Most people, however, have only seen traditional features and benefits selling. They don't know there are other approaches out there.

              Claude's approach and my approach are quite similar.

              If you keep flipping around, you won't get good at anything.
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              • Profile picture of the author JHn
                Originally Posted by Jason Kanigan View Post

                There's more than one way to sell.

                Pick the one that feels right to you, and stick with it.

                Most people, however, have only seen traditional features and benefits selling. They don't know there are other approaches out there.

                Claude's approach and my approach are quite similar.

                If you keep flipping around, you won't get good at anything.
                Very good advice thanks, that is definitely something to remember. How do you do it personally, do you read other books or watch videos? You just keep fine-tuning your approach, with maybe some ideas of others I think?
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                • Profile picture of the author Jason Kanigan
                  Originally Posted by JHn View Post

                  Very good advice thanks, that is definitely something to remember. How do you do it personally, do you read other books or watch videos? You just keep fine-tuning your approach, with maybe some ideas of others I think?
                  I have been studying selling professionally for about 10 years, and it never ends.

                  Of course I read books and articles and listen to other professionals--if you're a nurse, you have an education requirement; same if you're an attorney; and just about any other kind of professional.

                  You WANT new ideas.

                  Get a core approach that fits your style, though, and run it.

                  I linked you to the guts of mine above.

                  You're at the beginning, and looking left and right frantically for a solution. The magic words. It doesn't work that way.

                  Look for consistent process, not magic technique.
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              • Profile picture of the author RTSteam
                Originally Posted by Jason Kanigan View Post

                There's more than one way to sell.
                Jason, what do you mean by this. Can you enlighten me about this.Of course, I have tried Google but I wish to learn from your words.
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  • Profile picture of the author Freebiequeen1999
    What you really need is to work with someone who is a seasoned pro - right with you

    sit with them when they do calls...listen..listen to taped calls...have them listen and prompt you when you do calls....

    going out face to face with an experienced person is the other part of it

    see if your company can let you "listen and learn" and do a couple "drive with" days

    Every product, market is different

    Off the top of my head I feel your pitch may be too hesitant...kind of iike "oh I really don't want to bother you and if you have someone else" blah blah

    when I am selling I don't care who they have, had, or are in negoations with LOL>> I am "certain" that what I offer is best..it is their lucky day cause I took my time to call them and I am SO DELIGHTED I AM HERE TO HELP THEM

    You need to sound confident....don't ask "if you have another supplier">> your product is so good, your service so good that will be their "former" supplier...get that mindset

    don't agonize over a missed sale, don't drive yourself nuts...put them in a file to call later - things change, people change, sometimes so go back to them but don't let them rent space in your head

    Hang in there
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    • Profile picture of the author JHn
      Thank you very much, very useful post. The mindset is great and I loved the last paragraph because that is what I do to often and not only with sales.

      Originally Posted by Freebiequeen1999 View Post


      don't agonize over a missed sale, don't drive yourself nuts...put them in a file to call later - things change, people change, sometimes so go back to them but don't let them rent space in your head
      Thanks!
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