Dan Kennedy said a postcard to website CTA doesn't work well. Is this still true?

9 replies
About five or six years ago I heard Dan Kennedy saying that driving people from a postcard or direct-mail letter to a website was a bad funnel path. He said that there seems to be a lot of friction and people would rather respond via mail-in response device or especially a phone call.

Have things changed in 2016? Has anyone had success driving from mail to website?
#cta #dan #kennedy #postcard #true #website #work
  • Profile picture of the author kingofthesouth
    Originally Posted by Delta223 View Post

    About five or six years ago I heard Dan Kennedy saying that driving people from a postcard or direct-mail letter to a website was a bad funnel path. He said that there seems to be a lot of friction and people would rather respond via mail-in response device or especially a phone call.

    Have things changed in 2016? Has anyone had success driving from mail to website?
    I have had a ton of success with postcards with my website address on it.
    Most people when they receive a postcard or letter will jump on the website
    if they see one listed. Having a lead capture page listed that leads to a
    online marketing funnel promoting your products, services or business has
    worked well for me.

    Just in case the person who receives the postcard doesn't want to call you but
    just review more info on your website you need an web address to send them to.

    If you are doing postcard mailings in 2016 make sure you list a web address because
    the person will pull up your site if they have serious interest in what you offer.
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  • Profile picture of the author iAmNameLess
    Yes, it absolutely is still true.

    Go for the phone call, don't waste your time trying to push a website CTA. Doesn't mean you shouldn't have your domain listed somewhere on the card, but your CTA should definitely be for them to call.

    Those that call are much more likely to buy, instead of relying on someone going to your website, becoming a lead via form submit, then having to buy.
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    • Profile picture of the author animal44
      Originally Posted by iAmNameLess View Post

      Go for the phone call, don't waste your time trying to push a website CTA. Doesn't mean you shouldn't have your domain listed somewhere on the card, but your CTA should definitely be for them to call.

      Those that call are much more likely to buy, instead of relying on someone going to your website, becoming a lead via form submit, then having to buy.
      Wot he said...

      I would add that having as many means of communication listed as you can. Telephone is immediate, but there might be those who will fire off an email enquiry, others might go to website, and some of those might even sign up to your sales funnel. People are individuals, they won't all respond in the same manner... And they won't all be ready to buy today. If you want to maximise your return have as many means of communication you can...
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  • Profile picture of the author eccj
    Kennedy has said that it can work. I think he did the postcard campaign for Michael Kimble that mailed into the tens of millions that took people to a VSL.
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  • Profile picture of the author Delta223
    Good information guys. If I can figure out the technicalities I think I'll offer a URL to a webinar registration and a phone number to a tele-seminar version.
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  • Profile picture of the author GTC1187
    Agreed.
    I just send a mailing out in the last month using highly personalized letters with the prospect's first name, state, industry, and a PURL going to a Personalized URL on my website that was also personalized with their name, etc.
    Response was abysmal.
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    • Profile picture of the author Robscom
      Originally Posted by GTC1187 View Post

      Agreed.
      I just send a mailing out in the last month using highly personalized letters with the prospect's first name, state, industry, and a PURL going to a Personalized URL on my website that was also personalized with their name, etc.
      Response was abysmal.
      Did you have a phone number, too? Or just the website?
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      "Do. Or do not. There is no 'try.'" -- Yoda
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  • Profile picture of the author savidge4
    I would say that anytime you are seeking a type of lead capture - be it on a web page or a mailer the more avenues of contact you place the better you are. Using a single method creates friction. Using multiple methods dilutes the friction and creates choice. Choice at this point in the game is your ( the marketers ) friend.

    With a website, you would probably want 2 forms of contact: a form and a phone number. you CAN direct the flow by adding friction to either of these. what I mean is you can direct more people to call by expanding the contact form ( increasing its friction ) thus making the phone call the path of least resistance. you can also decrease the form size and increase the friction of the phone call - adding contact hours... leave a message we will get back etc

    With a mailer, you would want to use a tried and true marketing trick and offer 3 options. the order in which these options are presented should dictate which one people will gravitate towards. 3 options listed 1 2 3 statistically most will take option 2.

    I have a mailer that has 3 options #1 is phone, #2 is text, and #3 is web. the primary conversion from the mailer #2 wins every time. phone calls are second and web response is last. The secondary conversion ( actually taking action ) #3 is far and away my best conversion - this is the most direct path to action. In options 1 and 2 there are simply added steps and more options out of the funnel. with #3 you are either in or out once you get there. #2 you respond to the card, then you have to get them to a website from there ( an added step ) and the fall off rate with this one added step is pretty bad. The phone path.. I get a good number of primary conversions, BUT the secondary close conversion rate is piss poor.

    All that being said, over time, #1 does turn into my best method of contact. Point of contact does require confirming an address - I then also have a name to that address and I also have qualified the need for my service ( satellite services ) A couple added questions in the first contact and I have a laser pointed lead that can be nutured and ultimately closed at some point in the future.
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  • Profile picture of the author GTC1187
    That particular mailing used just PURLs. i have had better experience in the past using phone numbers and even better experience including a P.S. which encouraged texting.
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