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Where do you take your standing orders?

by myattitude
4 replies
In direct mail I still see people having standing orders on their order forms. I looked into taking them myself and asked various banks where I should take my customer signed returned mandates. All desk cashiers were saying that customers have to take the forms into the bank themselves, otherwise the banks would have to verify the signatures on the forms before actioning, and they only have about half their customers' signatures on file.

So how do you direct mailers still take standing orders?
#orders #standing
  • Profile picture of the author myattitude
    Sorry to be a nuisance, but does anyone know the answer to this?
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  • Profile picture of the author wordsandthebees
    Originally Posted by myattitude View Post


    So how do you direct mailers still take standing orders?
    Without knowing the country you're in or the business who is sending the direct mail, I'd imagine that on the form there is a unique number which the bank uses to identify the mailing company.

    So the customer takes in their form to the bank and makes a payment, the transaction then sits in a file until the mailing company claims it.

    I'm not 100% sure if that's the case without knowing any more details, but that's my guess.
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  • Profile picture of the author myattitude
    I'm in the UK and standing orders are a thing we have here, similar to a direct debit but not quite.
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  • Profile picture of the author animal44
    A standing order is an instruction to one's bank to make payments to another party at regular intervals. As such, it's the customer's bank who needs to get the standing order. Other banks, such as yours, won't want to know.

    In theory, the customer would set this up, but some businesses do this as a "service".

    Where you have a query like this, the front desk people probably are clueless. You need someone more senior or someone in the business section. In the good old days, it would be the bank manager, but they're a bit out of the loop these days... You could write to the bank with the query. Or play telephone tag to get to the right person.
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