Why do some people refuse to communicate via email?

by Banned 26 replies
Yes the phone is great as well but sometimes i can get everything down on email, not forget points and get it written in detail. YET, there are many people that will blatantly tell me not to email them but to phone. Sometimes, i just son't get why.

Any reasons? Personal thing or stuck in their ways?
#offline marketing #communicate #email #people #refuse
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  • Profile picture of the author Philip Vallieres
    I think some people like the direct conversation, the back-&-forth texting or direct voice calls.
    Personally I like e-mailing, I think it's very useful when reaching out to a large group of people, especially like you said, when you want to get everything down, not forget points, and write in detail.
    Probably just, something people prefer as we progress with technology, and smart phones.
    Plus, yes some people like the old fashion tele-marketing phone calls over an e-mail, personal preference in my opinion, but you never really know, until you ask the person.
    Try surveying the people you reach out to, to understand better.

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  • Profile picture of the author eccj
    Response time.

    You write an email and then I have to send an email back and wait for a response. If we are on the phone I get to ask my question and you answer.
  • Profile picture of the author Bear Trader
  • Profile picture of the author AussieCoz
    I have a few colleague that prefer phone so they can dedicate their entire attention to the project and understand the brief clearly so there is no discrepancies.

    They actually ask clients to book in phone slots and they will communicate on the phone rather than wasting time too-ing and fro-ing with emails.

    I do get the idea, there have been plenty of times when the whole point of a brief I have delivered or vice versa has been misunderstood due to assumptions through email.

    I guess it comes down to where you client is based, however it doesn't take too much effort for a quick phone call or Skype call so if that's the way they like to do business don't fight it.

    I do draw the line at micro management and being in contact too much that is just annoying and a waste of time. Get the brief, clarify, work and deliver is what I aim to do.
  • Profile picture of the author marciayudkin
    Yes, email is great but on the phone we can get everything settled at one time with instant back and forth. YET, there are many people that will blatantly tell me not to phone them but to email. I just don't get why.

    Do you understand now?

    It's a personal preference. Just like there are Democrats and Republicans, there are email people and phone people.

    Diversity makes the world go round.

    Marcia Yudkin
    Check out Marcia Yudkin's No-Hype Marketing Academy for courses on copywriting, publicity, infomarketing, marketing plans, naming, and branding - not to mention the popular "Marketing for Introverts" course.
  • Profile picture of the author introspective out
    I agree, it is a personal preference that someone does not have any control of. You can still market your product through a phone call and it would not be a problem. Just have a cheat sheet ready just in case you miss out on something. Some prefer phone calls so that they get confidence about the product and have their inquiries resolved then and there. Maybe they do not open their emails so often that's why they prefer to be called instead.
  • Profile picture of the author Andre Slater
    Not fast enough and you have to check it and its to open to the public not specific. This is why people like text and messengers...

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  • Profile picture of the author atrbiz
    I have a few clients that prefer phone over email, but that doesn't mean they will never respond to an email, they're just old school. You've just got to adjust to your clients preference, in the end they're paying us :-)
  • Profile picture of the author nomel
    Email is an easy way to communicate if the person that you are trying to reach is always online and constantly checking their emails. I always check my emails but sometimes it is better for me to speak with someone to get a better understanding and have it done on a personal level. It really varies.
  • Profile picture of the author catzornitta
    for me, it's better to call the client first then send the details via email so that the client knows it and they can check their emails...
    some people didn't open their email as often, sometimes they just open it if they are informed or they expecting mails.
  • Profile picture of the author zimbizee
    Email is for chickens, no body wants to pick up the phone anymore
  • Profile picture of the author Hiep Le
    I think it's easier to convince customer use your service by phone instead of email.

    If they have problem with your service and want to cancel, the only one way to call them back to is call them directly and use sweet voice to convince them don't stop

    Check out iMarketing Center app to send bulk sms marketing and bulk email marketing from your android phone.

  • Profile picture of the author misterme
    Email correspondence isn't really a conversation. It's a two way monologue. On a phone, it's close to a real conversation: you have and can use tonality and inflection which add to the conversation... timing, which can be critical in a conversation... there's no buffer as there is with email to hide behind... but to give email its due, for an instant media it can take days and weeks to do what could be accomplished in a five minute phone call, so it's good for that.
    "Best book on answering objections I have seen... it's for photographers but it has brilliant techniques you can use in any business." - Claude Whitacre. When They Say That, You Say This (Amazon Kindle)
  • Profile picture of the author Lanyea
  • Profile picture of the author sourav321
    As per my understanding, some people do avoid to communicate through email since they have the problem in developing proper content. Some may face zero confidence to communicate through writing. So they used to communicate over the phone.
    But I want to conclude that, communication through email is more effective and it may use as past record for any future clarification.

    Thanks and regards
    Sourav Basu
  • Profile picture of the author Cupsa
    Because is faster by phone, don't have to wait for the answer like on email, on phone you have a direct conversation.
    I think email is good if you don't need a reply very fast.
  • Profile picture of the author Oziboomer
    According to the Dyslexia Center of Utah 15-20% of the population has dyslexia.
    Statistics on Dyslexia | Dyslexia Center of Utah

    Also something like 20-25% can only read at the lowest level.

    In Australia they say 47% of the population is functionally illiterate according to Jan West - Almost half the country is functionally illiterate - ABC Central West NSW - Australian Broadcasting Corporation

    Having poor reading skills doesn't seem to be a barrier to some people who go into business and many entrepreneurs have only rudimentary education.

    If you are targeting people who have started their own businesses you may encounter a high number of people who are not particularly literate and email might scare these people.

    According to a United Nations survey of worldwide adult literacy, of the 158 participating nations, the United States ranks 49th. In 1992 the U.S. Education Department's National Center for Education Statistics conducted a National Adult Literacy Survey to assess the depth and breadth of literacy problems in the United States. The survey suggested that 20 percent or more of U.S. adults possess no better than a fifth-grade reading capacity.

    Read more: Illiteracy in the Workplace - benefits
    I have several friends who run successful businesses but have a very low level of literacy particularly when it comes to written literacy and numeracy.

    They fudge their way through.

    Saying things like "I've lost my glasses". . .or " My Internet isn't working"

    It is only when I've got to know them really well that they've shared their problem.

    Don't judge them.

    Communicate with people in the way they prefer and you will improve your results.

    Best regards,

  • Profile picture of the author Ribench2255
    I don't think people refuse to communicate through email. I think email is most important now a days. Though there are lot of ways for communicating with the people now like- viber, whatapps, skype and FB as well. Most people spend their time onto those sites. So, they prefer to reply there. lol
  • Profile picture of the author james flynn
    Originally Posted by ukpropinvest View Post

    Yes the phone is great as well but sometimes i can get everything down on email, not forget points and get it written in detail. YET, there are many people that will blatantly tell me not to email them but to phone. Sometimes, i just son't get why.

    Any reasons? Personal thing or stuck in their ways?
    I think some people just work efficiently through direct calls and hate to go through a step by step hassle of replying to each individual connected thread. I think it's an old school way in some sense and sometimes it works better for some people because they are used to it.
  • Profile picture of the author eccj
    Hillary Clinton prefers email.
    Bill Clinton refuses email.

    There ya go.

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