I'm really not someone who really posts on here so forgive me if sound a little odd, it seems to be strange typing this and asking strangers for help with this.
I'm a freelance SEO, I offer my services to the leisure industry in my town and surrounding areas (gyms, spas, fitness centers... that kind of thing).
It's really gone well, over the last 2.5 years I have grown enough clients to leave my last job and go and pursue this full time. This was always my goal, however I think the next step seems to be scaling this into a brand/agency.
I've got 22 full time clients, they are all paying $XXXX per month. I've not lost a client in 8 months and I'm confident that they are happy and losing any at this stage would seem out the blue, the results I get them are well worth the money they spend with me.
The issue is with a lot of them they seem to like the personal touch, they like the fact they can call me and talk shop, we're super friendly and I have a great relationship with them... this is something I want to protect.
But having this kind of rapport with clients is not scalable.
Before I site down and plan the next phase of my business, how do I get around this?
How can I transfer from a freelancer into an agency, and still keep my clients happy?