The Absolute best Rebuttal to "I'm Not Interested"...

Profile picture of the author Mr. ATX by Mr. ATX Posted: 12/31/2010
"Nah, I'm not interested..."
Soooo maybe you've heard this a time or 2!

I was reading an ebook from Mike Brook "Mr. Inside Sales" and found this rebuttal...thought I'd share it.

Customer: No, I'm not interested...
You: I know that (Name), heck if you were interested YOU would've called ME! (Give a slight chuckle) But seriously, I'm sure you get a ton of calls and it seems like everyone wants something from you, I know how you feel but every now and then there's that conversation you have with someone and it's of VALUE and things make SENSE! While I can appreciate you not be interested I'm sure you're interested in (Give benefit...ie, having more customers, making more profit etc...) and that's what I would like to talk to you about. Let me ask you a question (Go into your presentation...)

It's a little wordy but nothing you can get down pat in a few days. I'll have it next to my normal script and just read til I'm comfortable with it. This is one that you can use on half your prospects because almost all will say they're NI.

Hint: Practice practice practice this rebuttal... You wanna use voice inflection at the BOLDED words... Hope some of you like this... :-)
#absolute #im not interested #rebuttal

  • Profile picture of the author chrisnegro
    chrisnegro
    Originally Posted by tryinhere View Post

    and what part of "I am not interested did you not understand ?"
    Dude...you seriously need to look at his QUALITY RESPONSE from a potential "non" client. Scripts like this go a long way from turning a dead client into someone that could turn into a client that can pay you a $3,000 monthly retainer.

    Success,

    Chris Negro
  • Profile picture of the author Mr. ATX
    Mr. ATX
    Thanks Chris, appreciate the kind words... "Tryinhere, if you "buckled" every time a prospect told you they weren't interested it's pretty obvious you're not a sales professional. This was info for REAL sales pro. Not trying to dog you, just stating facts. :rolleyes:
  • Profile picture of the author ADukes81
    ADukes81
    This is a great rebuttal. I am guilty of "buckling" to early, but that is all going to change next week.

    I need to work this into my arsenal
  • Profile picture of the author John Durham
    John Durham
    Nice.

    "Let me ask you a question...". Directing them back to the conversation.

    Or

    Bob have you've heard of facebook marketing right...? "The reason I asked is because..." lead them back in...

    A: Ask a question

    B: "The reason I asked is because..."

    Lead them back in.
  • Profile picture of the author Kirrybows
    Kirrybows
    Originally Posted by chrisnegro View Post

    Dude...you seriously need to look at his QUALITY RESPONSE from a potential "non" client. Scripts like this go a long way from turning a dead client into someone that could turn into a client that can pay you a $3,000 monthly retainer.

    Success,

    Chris Negro
    With all due respect, what the hell would a business owner pay you 3 big ones a month for? Unless you were wiping his ass, running his website, and cooking for him, that seems like a pretty inflated number. Am I missing something here? Are you targeting only large conglomerates and managing their ecommerce websites with thousands of sales every day?
  • Profile picture of the author Mr. ATX
    Mr. ATX
    John I REALLY like "the reason I ask"... When I read that in your e-book I was allll over that one! :-)
  • Profile picture of the author FormerWageSlave
    FormerWageSlave
    Originally Posted by Kirrybows View Post

    With all due respect, what the hell would a business owner pay you 3 big ones a month for? Unless you were wiping his ass, running his website, and cooking for him, that seems like a pretty inflated number. Am I missing something here? Are you targeting only large conglomerates and managing their ecommerce websites with thousands of sales every day?
    Yes you are definitely missing something. When you're increasing a businesses bottom line 30% or more, how much do you think that is worth to that business owner?
  • Profile picture of the author Zentech
    Zentech
    Wouldn't work on me, but then again, I'm not your average prospect. I'm DR NO. No to everything, and what part of NO didn't you get the first time?
  • Profile picture of the author John Durham
    John Durham
    Originally Posted by Zentech View Post

    Wouldn't work on me, but then again, I'm not your average prospect. I'm DR NO. No to everything, and what part of NO didn't you get the first time?
    Yeah. As a telemarketer I know your type... its all good "Cya. Dont want to waste either of our time. Have a nice day". We both get on with our business.
  • Profile picture of the author Mr. ATX
    Mr. ATX
    Originally Posted by Zentech View Post

    Wouldn't work on me, but then again, I'm not your average prospect. I'm DR NO. No to everything, and what part of NO didn't you get the first time?
    Ummm so you got on the thread just to tell people you would say NO?!?!? Mmmmkay... N-E-X-T!
  • Profile picture of the author Zentech
    Zentech
    Yeah. As a telemarketer I know your type... its all good "Cya. Dont want to waste either of our time. Have a nice day". We both get on with our business.
    Yep, agreed.
  • Profile picture of the author tubeincreaser
    tubeincreaser
    I tell them its off to (competitor's name) that instantly makes them stop me.
  • Profile picture of the author paulie888
    paulie888
    Originally Posted by Kirrybows View Post

    With all due respect, what the hell would a business owner pay you 3 big ones a month for? Unless you were wiping his ass, running his website, and cooking for him, that seems like a pretty inflated number. Am I missing something here? Are you targeting only large conglomerates and managing their ecommerce websites with thousands of sales every day?
    You are obviously very new to offline consulting and don't know what you're talking about. ANY price can be justified as long as the service you provide results in a positive ROI for the business owner. It's not really about the dollar amount, it's about how much you can help the business owner profit.
  • Profile picture of the author Mr. ATX
    Mr. ATX
    Great point Paulie, it's never about how much you charge its about the VALUE you are giving. There are plenty of companies that would gladly pay that amount and more because of the ROI or maybe the increased efficiency at which their biz can run.
  • Profile picture of the author Rus Sells
    Rus Sells
    I like my condensed version to Not interested and I will explain what I feel it does for me.

    I'm not interested.

    Wait, I don't understand something here. How can you make the decision of not being interested when you haven't enough information to make an informed and intelligent decision about what I can do for your business?

    Then shut the hell up and wait for the response.

    Response: Still not interested. OK great good luck to you.

    If they do not realize that my statement is indeed true I don't want them for a client no matter what. They may tend to make snap judgments not based on all the available information, can't deal with that for a client.

    Response: Ok, go ahead I'm listening, or good point or pretty much any response other then still not interested.

    This is good and shows me that they might have realized they are not dealing with just a "sales person" trying to talk them into something.

    This is, from my experience how to best handle for "ME" the I'm not interested.

    Every word that comes out of my mouth is doing 1 of 2 things, qualifying or disqualifying.

    While the OP has posted a good canned response to me it comes across as trying to twist their arm or talk them into listening and if you do that you really "don't" have their attention. All you have is a one way conversation with yourself.
  • Profile picture of the author madison_avenue
    madison_avenue
    I might try:

    " Sure but just to let you know, we will only be accepting 4 businesses to join lead our generation programme from this postcode, once we get that, we begin building the sites.

    OK so you definitely don't want to join?

    No. Ok thank you for time. Goodbye

    Maybe? Ok call me back on 555-5555 if you need some more information.

    Yes. Can I drop by next week sometime?
  • Profile picture of the author George Pitts
    George Pitts
    Good info:

    When you go with them in the not interested room and bring them back into the sales room it basically keeps them in that comfort zone but now they are back in your arena with the question that they must ask
  • Profile picture of the author enterpryzman
    enterpryzman
    On the charges and how much is too much....I recently tried completion of the task and then asking the client to pay me how much they would have charged me ( if they had done the work for me ) to do the same thing.

    I have done this 7 times and each time they paid me more than I would have charged.....that tells me I under value my work. $ 3-k ( and more ) might not be out of line given the right client & market.

    Just food for thought,
    Enterpryzman
  • Profile picture of the author MichaelHiles
    MichaelHiles
    "Not interested" never, ever means that someone isn't genuinely interested. It means things like:

    "I'm too busy"
    "You're not articulating the value of what you're offering"
    "I'm a terrible decisionmaker"

    All manner of things besides the actual words "I'm not interested".
  • Profile picture of the author tryinhere
    tryinhere
    Originally Posted by Mr. ATX View Post

    Thanks Chris, appreciate the kind words... "Tryinhere, if you "buckled" every time a prospect told you they weren't interested it's pretty obvious you're not a sales professional. This was info for REAL sales pro. Not trying to dog you, just stating facts. :rolleyes:
    Mr ATX i have been in sales for over 30 plus years at all levels, many sales have been made after initial rejection, I threw a question at you leveled at your response to the i am not interested question. for that i was jumped on and you have also jumped to conclusions here calling it that i am not a sales pro based on facts?

    That jump at facts wound me right up and the following statement hurt, for some body who does not even know somebody to call that i am not sure how it is done?, but guess what i think your right, in all of my years i never thought of myself as better than anyone else or as anything special and the day i do start to think i am better than the next person, it will be the day i retire from sales / working, and may i never forget that.

    I wish you well with your future endeavors.

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