Telemarketing outsoursing suggestions

You can look around at free lancers sites.
You just have to define what it is you are looking for.

Are you looking for people to set appointments or sell over the phone?
Are you looking for individuals or bringing on a company?
Also, how will you pay? Hourly, Per lead, Per sale, etc.

This will help you define what it is your looking for, and give others a chance to offer targeted advice.

Are you looking for people to set appointments or sell over the phone?:
I would prefer someone to sell over the phone, but am open to appointment setters since I mostly gain clients through appointment setting.

Are you looking for individuals or bringing on a company?:
I prefer a individual just to test it out, or a company that provides individuals that were good at tele sales.

Also, how will you pay? Hourly, Per lead, Per sale, etc.?:
I am thinking on paying per hour, just so I can try and budget it. But I have heard people are against this because they aren't really interested in closing the sale as they are in getting the hours. So I might just offer a base + commission style I would like to hear anybody's opinion on that style if they have used it before.

Look up John Durham and Amir Luis.
I hope I spelled those right.
These two do a lot of telemarketing.
Also look at The Telemarketing Forum, I don't know the link off hand,
but if you Google it, you should be able to find it.

Take some of your profits and budget $250 per week for a month.

You should make that investment back within a week or two... so really you will only invest for two weeks:

1: Hire a telemarketer... make sure they are not some irresponsible kid who cant work without supervision, get someone who really needs a job, can carry on a decent conversation, has experience... because this is "virtual", so you want quick studies, who can work without supervision. Its not hard, but still most people are very undisciplined working alone.

2: Understand that you may have to go through a couple of them to find the right one.

3: Give them your appointment setting script.

4: Stick them on a dialer and commit to training them to write two appointments per day part time in 20 hours per week. Start them at a certain hourly, and tell them you will get a raise the first week you hit ________ appointments.

5: If the first week they only write 4 appointments and you close one... then you have covered your cost for the month.

6: After they have written 4-5 appointments this week... they will be able to write ten the next, so on the second week you hire another and begin training another person to work with...

7: Keep all your TMS in a skype room where they can interact and say "Hey I got one", and the others can say "Cool, now we're gonna catch up with you..."

It should take you on average 30 days to get two telemarketers humming consistently and performing at quota daily... and running smoothly.

Thats about an average time.

The thing you want to do now, is set aside another budget and start testing two new telemarketers per week to build your self up to 5.

Because all pistons dont fire at once, people miss work, people quit, people have bad days... Telemarketing operations work best with 5 people or more.

When you have 5 people you are more "systems" dependent and less "people" dependent.

However you can make ALOT of money with just one or two Tms, even if there is some inconsistency.

In short:

Thats what I would do instead of outsource. If you outsource you will probably spend the same amount of money for less quality.

But thats just MHO.

Hope this helps,

-John

Ps.

The end result is YOU closing 10 or 15 sales a month or more, and your TM's keeping you booked solid with appointments.

You may be considering hiring another person to RUN the appoinments at this point, or configuring your group to do live transfers to closers and doing it all via phone. At this point you will certainly have enough to work with to take it either direction. You will be turning away opportunities... you are no longer desperate. You are overbooked.

Thanks for the information John, I am also currently searching for a good telemarketer/customer relations specialist for my business. I will try out your suggestions!

Thanks for the detailed responses John, you are a real lifesaver.

Random:
I am just curious, I remember you were considering setting up an appointment setting service or something in that ball park a while ago, how did that turn out? (if you can speak on it or not)

John or Amir, would you be interested in commission-based phone work where the leads would call you and you would just have to convert? If so shoot me a pm.

There are a lot of free lancer sits out there.. you have just to explained what your looking for.. it's really simple.. also post on how you pay and the details etc.

Good info, I am in the process of looking for a part time telemarketer myself

John, what the is the website for your Telemarketing Forum? I googled Telemarketing forum, however there are a few

Thanks

We use telemarketers with good success. WE have tried 2 outsourced companies with no luck , they just took our money.
we have even tried a local telemarketing company and lost $3000.
We find our telemarketers by advertising a job in the online job portals. Our people work on commission for every sale they do. It works well for us.