Calling/cold calling question

17 replies
Yes, even I can't believe it, but I think I'm going to break down and make some calls LOL.

(Until now, I've *always* gotten my business from referrals, so I've never really had to do this, at least not in 14 yrs).

Anyway - I'm adding a "new" strategy to my business which my current clients don't exactly fit. (Yes, I can work with it for them - but my concept isn't actually for them).

I'm going to start locally because that way if a prospect wants me to meet them, I can.

So my question is:

If you seriously put the effort in and did a quick call, does anyone know "approximately" how many calls could be made in an hour, and appts set?

I'm only looking for 30 "trials" for this for my area.

Amber
#calling #calling or cold #question
  • Profile picture of the author vndnbrgj
    It all depends upon the hours and dedication you put into it.
    Also, if you have an automatic dialer or not, and if you have lists.
    It's just a numbers game.
    You might make 200 calls, you might make 50.
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  • Profile picture of the author JustinDupre
    I really think it's depend on you and how you pitch.. the statistic numbers will all depend on your market research and how well you do your homework.. I'd say try to do 20 an hour
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  • Profile picture of the author John Durham
    If you perform average, you should be able to manually dial 200 numbers in 2 1/2 hours, and set two appointments, and also create 2 or 3 decent "call backs".

    Honestly, for b2b , manually dialing is better for several reasons if you are doing it yourself, unless you have to supervise telemarketers online, then you want a dialer because it generates real time reports regarding your telemarketers activity...
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    • Profile picture of the author Amber Jalink
      Originally Posted by John Durham View Post

      If you perform average, you should be able to manually dial 200 numbers in 2 1/2 hours, and set two appointments, and also create 2 or 3 decent "call backs".

      Honestly, for b2b , manually dialing is better for several reasons if you are doing it yourself, unless you have to supervise telemarketers online, then you want a dialer because it generates real time reports regarding your telemarketers activity...
      Hi John,

      Thanks - I won't be doing automated dialing, I hate those things (as a consumer).

      I'll be manually dialing - at first myself LOL. (Imagine the horror in my brain ) BUT... if I want the clients for this particular test project, I know I have to do it myself. I think it'll have a better impact (hopefully!)

      Amber
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    • Profile picture of the author Amber Jalink
      Originally Posted by John Durham View Post

      If you perform average, you should be able to manually dial 200 numbers in 2 1/2 hours, and set two appointments, and also create 2 or 3 decent "call backs".

      Honestly, for b2b , manually dialing is better for several reasons if you are doing it yourself, unless you have to supervise telemarketers online, then you want a dialer because it generates real time reports regarding your telemarketers activity...
      btw - I did buy your WSO a while ago... haven't had time to get to it... maybe I should do a quick read??

      Amber
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  • Profile picture of the author Creativegirl
    The first one is the hardest. Set a time limit to reduce the mental stress of it. And then increase it. Also, I find it very helpful if I call with the approach of seeking information not selling. It helps me to have a conversation than read from a script. And I might call a couple I don't care about or expect to get anywhere with to practice.
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  • Profile picture of the author GoGetta
    Hey,

    I would say it depends also on many different aspects.

    1. How hard you work!

    2. How long each call takes.

    I prefer to think of only the next call than how many I am going to do in 1 hour. Sometimes, you may be on the phone for half an hour setting an appointment, while other times, you could be on for less than 2 minutes setting an appointment.

    I also think, that if you get the right script and opening, depending what you are offering, you can achieve 3-4 appointments an hour. Again, depending on how the calls go.

    Rather than putting a time limit on it. Research leads, and get a list of say 100 numbers, then work through them, not stopping until you have called each and every one or setup a certain amount of appointments.

    Also, don't rule out phone appointments.

    One thing I am finding easy, is getting a business owner to commit to a PHONE appointment. I call up cold with the aim to turn the call warm. I do this by setting up an appointment to call back.

    If done properly, the success rate of appointments is much higher than meeting in person, because its easier for biz owners. Of course, that depends on what you want to do!

    Just a thought! ; )

    GoGetta
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    • Profile picture of the author Amber Jalink
      Originally Posted by GoGetta View Post

      Hey,

      I would say it depends also on many different aspects.

      1. How hard you work!

      2. How long each call takes.

      I prefer to think of only the next call than how many I am going to do in 1 hour. Sometimes, you may be on the phone for half an hour setting an appointment, while other times, you could be on for less than 2 minutes setting an appointment.

      I also think, that if you get the right script and opening, depending what you are offering, you can achieve 3-4 appointments an hour. Again, depending on how the calls go.

      Rather than putting a time limit on it. Research leads, and get a list of say 100 numbers, then work through them, not stopping until you have called each and every one or setup a certain amount of appointments.

      Also, don't rule out phone appointments.

      One thing I am finding easy, is getting a business owner to commit to a PHONE appointment. I call up cold with the aim to turn the call warm. I do this by setting up an appointment to call back.

      If done properly, the success rate of appointments is much higher than meeting in person, because its easier for biz owners. Of course, that depends on what you want to do!

      Just a thought! ; )

      GoGetta
      Hey James - Thanks for that, actually I like this idea (of the Phone appt) because I really didn't "want" to go into them LOL - I'd rather do as much as possible over the phone. (But giving the option of me doing so that I am local).

      Frankly for what I want to do, there's not much involved so I could potentially offer it to them right in the first call, I just don't want to sound too pitchy.

      Been playing with some various call "scripts" that I've written up, Not really actual scripts but an approximate of what I want to say, some are more direct asking for the trial, others are more "can we arrange a time for me to show you".

      I do figure I'll have to play it by ear on that. I've been taught for years you have to modify/not read word for word - my hubby is a network engineer, and he absolutely HATES calling tech supports (where needed, i.e., our internet being down on their end), because they go through all these scripts word for word, even though he has outright said he did the tests they'd expect him to right at the start.

      It throws them off and many still just stick to the script.

      I can't see doing that myself.

      Amber
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  • Profile picture of the author ClicksorCS
    Definitely, like GoGetta and John has mentioned, it really depends on the length of your calls (which could depend on your script), and what is your goal in terms of appointments as well.
    It might seem like a stupid question since I'm not exactly experienced at cold calling, but like people in this thread have mentioned, wouldn't it be better for you to get a huge list of say 100 contacts and just experiment with cold calling them to see the amount of time, the types of reactions, and how many appointments you can make within a time period, etc; basically testing it out yourself and getting some numbers so you yourself can just calculate the rate of calls, the amount of time needed (so that you can either adjust your script longer or shorter), and how many appointments you can make?
    Like I said, I'm not exactly experienced at this, and any input from forum members would be great as well, but that is what I think you should try to do.
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  • Profile picture of the author John Durham
    A tip on phone appointments:

    As go getter pointed out, in the course of setting face to face appointments, be on the look out for phone appointments.

    A great way to end up closing one, is to send the owner a fax in the meantime outlining your offer on paper in a promotional manner, then when you call him back, ask him if he has it, and talk him through the fax flyer via phone, right into a close.

    There's something powerful about a biz owner holding your offer in his hand while he is talking to you.
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    • Profile picture of the author Amber Jalink
      Originally Posted by John Durham View Post

      A tip on phone appointments:

      As go getter pointed out, in the course of setting face to face appointments, be on the look out for phone appointments.

      A great way to end up closing one, is to send the owner a fax in the meantime outlining your offer on paper in a promotional manner, then when you call him back, ask him if he has it, and talk him through the fax flyer via phone, right into a close.

      There's something powerful about a biz owner holding your offer in his hand while he is talking to you.
      Hey John - thanks - I thought about that actually, but I thought faxing (without permission) was "illegal" these days? If not, I might try that too.

      I have a letter that I have put together to mail out (tweaked from a recent WSO), however that I figured would be best for out of town clients, locally I thought it was probably best to just phone... maybe I'll do a combination, especially if I can't reach the right person.

      Amber
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      • Profile picture of the author John Durham
        Originally Posted by dimeco View Post

        Hey John - thanks - I thought about that actually, but I thought faxing (without permission) was "illegal" these days? If not, I might try that too.

        I have a letter that I have put together to mail out (tweaked from a recent WSO), however that I figured would be best for out of town clients, locally I thought it was probably best to just phone... maybe I'll do a combination, especially if I can't reach the right person.

        Amber
        In the course of setting appointments, and generating call backs...phone appointments... when you schedule a callback, you request permission to fax in the meantime. Most business owners say "Yeah sure, I'd love to see a fax...", then you say "Great I will call you back later and make sure you got a chance to see it", and you commit them to a call back time.

        Never fax w/out permission.

        The "Fax/Callback" Method was what my call center used STRICTLY selling print advertising.

        You simply call up , and say "Hey we are running a special promotion, would you care if I sent you a fax..." and the biz owner says "Sure"...

        You: "Great , whats a good time to catch you later on this afternoon after you have had a chance to see it".

        The biz owner schedules a call back time with you, and you call them up later and say "Hey Bob, do you have that fax in hand? I wanted to point something out to you..."

        And you sell him into a package, and show your package comparisons, while he is looking at them in his hands.
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    • Profile picture of the author GoGetta
      Originally Posted by John Durham View Post

      A tip on phone appointments:

      As go getter pointed out, in the course of setting face to face appointments, be on the look out for phone appointments.

      A great way to end up closing one, is to send the owner a fax in the meantime outlining your offer on paper in a promotional manner, then when you call him back, ask him if he has it, and talk him through the fax flyer via phone, right into a close.

      There's something powerful about a biz owner holding your offer in his hand while he is talking to you.

      Great advice,

      Another similar thing to this is that when you arrange a phone appointment and to call back, you ask:

      "Could you be in front of a computer or laptop with internet connection when I call back?"

      By talking a business owner through what you have to offer while physically showing them results, potential and what there competition are doing, it really hits home how much potential your service can bring them.

      And, as far as conversions go when you do this, they literally go THROUGH THE ROOF! ; )

      I know from nearly 5 years doing this over the phone! ; )

      GoGetta
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  • Profile picture of the author aduttonater
    I used to work in an office selling advertisement space. I busted out over 60 calls in a 6 hour day, so about 10 calls per hour. Other hours there were more calls, but it all depends on how the lead plan for the day goes. I would mostly get the potential clients voice mail, where I would leave my name and contact information in hopes for a call back. When I would get them on the phone, I would make it a point to get the questions that I needed answered, ANSWERED. Then as long as I can develop some kind of interest, I can move forward into setting up an appointment, or emailing out the information and setting up a call back time.
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  • Profile picture of the author iamchrisgreen
    Originally Posted by dimeco View Post


    So my question is:

    If you seriously put the effort in and did a quick call, does anyone know "approximately" how many calls could be made in an hour, and appts set?

    I'm only looking for 30 "trials" for this for my area.

    Amber
    I can make about 5 good quality calls in an hour.
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  • Profile picture of the author Scott Bandicoot
    Yikes, cold calls. I did one and realized it wasn't for me.
    From my own experience, I'd recommend not doing them.
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  • Profile picture of the author PPC-Coach
    In my previous career, I did cold calling. I hated it. It sucks, there's no two ways about it. Calling business owners is the hardest because the gatekeepers are trained to get rid of you. You will not get ahold of them during regular business hours. Don't even bother.

    What I did was call an hour or so before they opened or an hour or so after they closed for the day. That way the business owner is typically the only one there.

    Also, I would never pitch anything on the phone. Sorry guys but when dealing with the offline world, you have to meet to do business. My call was to set an short meeting only.

    "I'm going to be in your area next Thursday at around 5:30 pm, do you mind if i stop by for 5 minutes to meet you?"

    The purpose of the call is getting the ok to drop by and meet them. In your meeting you need to ask questions and listen. Don't go into any meeting and just blather on and on about you. Ask about them. Business owners LOVE talking about their business. They don't really care about yours, *yet.

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