How to Pre-Qualify Clients?

7 replies
I currently have two clients and one of them for my resume rewriting service is becoming a bit difficult to deal with.

She contacted me about two weeks ago about my resume rewriting service and we spoke on the phone about what she needed. I rewrote her resume in a couple of hours that day and emailed it back to her. (Which I probably shouldn't have done without payment)

She emails me back a day or two later saying she has more content she didn't show me to add. I tell her we should meet in person and go over it together so we can do it in real time instead of via email. She hasn't gotten back to me and it's been nearly a week- I'm wondering if she's worth the effort for only $40. I'm thinking of just dropping her and finding someone else who needs a quick turnaround.

What do you do to pre-qualify people who may not be worth your time or clients who become difficult to handle? I want to avoid this in the future.
#clients #prequalify
  • Profile picture of the author MIB Mastermind
    Drop her, she will be more trouble than she's worth. $40 won't be worth the potential hassle.

    As for pre qualifying make them jump through some hoops first, my offline clients can't get hold of me easily but that's the way I've positioned myself, they can't get my number from my website and I don't give out business cards (don't have any).

    Read and study Dan Kennedy he teaches positioning very well and all his clients/students use similar methods. THEY WORK!!.

    ~Bryan
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  • Profile picture of the author Steve Peters Benn
    Originally Posted by Ehanson View Post

    I currently have two clients and one of them for my resume rewriting service is becoming a bit difficult to deal with.

    She contacted me about two weeks ago about my resume rewriting service and we spoke on the phone about what she needed. I rewrote her resume in a couple of hours that day and emailed it back to her. (Which I probably shouldn't have done without payment)

    She emails me back a day or two later saying she has more content she didn't show me to add. I tell her we should meet in person and go over it together so we can do it in real time instead of via email. She hasn't gotten back to me and it's been nearly a week- I'm wondering if she's worth the effort for only $40. I'm thinking of just dropping her and finding someone else who needs a quick turnaround.

    What do you do to pre-qualify people who may not be worth your time or clients who become difficult to handle? I want to avoid this in the future.
    No - problem clients tend not to change, they get worse. As you allow each infraction, they think it is acceptable and move on. In some cases, I would ask you to consider if you had dropped the ball and they felt aggrieved - in this case, its clear that isn't true.
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  • Profile picture of the author build
    We take orders for resume writing for contractors of ours, we qualify early on and always ask for payment via credit card upfront, otherwise you can work for free. For $40 i do not think she is worth to much effort. Best of luck
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  • Profile picture of the author Hugh
    ........but I would mail her an invoice for the forty bucks.

    Hugh
    Signature

    "Never make someone a priority in your life who makes you an option in theirs." Anon.
    "Some see private enterprise as a predatory target to be shot, others as a cow to be milked, but few are those who see it as a sturdy horse pulling the wagon." -- Winston Churchill

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  • Profile picture of the author D111
    I like to send out a detailed questionaire for them to fill out on their business. By sending the questionaire it starts positioning me as the expert and gets them prepared to work with me. If not I see they are difficult and can skip them. I don't do resume writting but you could probably find some way to apply that.

    Basically just ad some hurdles for them to go over, that way they respect your time when they get there.
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    • Profile picture of the author wbinst2
      Just ask them to pay a 50% deposit, payable before you start work.

      If you have some examples of your work and a few testimonials on your website that should be enough for them to commit.
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