Critique my cold calling script.

10 replies
Hey, the TMF is kind of slow and I really want to implement this starting tomorrow if I can get enough cash in hand to buy the three things I need to launch full tilt. (100 should do it, not hard at all)

Here's the script I plan on using.

Hi, may I speak to (owner)?

(If asked who is calling) This is _______ from ________

(If asked what call regards) I'm just doing free phone consultations for local businesses on their current web marketing.

(To Owner)

Hi ________, how are you doing today?

(Wait for reply, respond appropriately)

I don't want to take up too much of your time. The reason for my call today is to let you know that you could be adding
a few thousand dollars a month to your business's income on autopilot by monetizing your web marketing. Can I ask you a few quick questions?

(If a negative response) I understand, thanks for your time and I hope you have a great day.

(Sincerity is key for this script. If they are not interested, my list is long and I can just move on. I bear them no ill-will for not seeing the opportunity.)

(If positive)

(1) Do you currently have a website?

(if yes to 1, 1a) Does that website function as an additional stream of income for your business?

(if yes to 1, 1b)Do you currently rank well in the search engines?(Answer this question for them if they do not know by
quickly checking)

(if no to 1 or after 1a and 1b)

(2)Do you currently do social network marketing such as a facebook page or twitter account?

(if yes to 2, 2a)Is that strategy currently producing an income?

(if no to 2, or after 2a)

(owner's first name)What would an extra $3000, $5000, or even $10,000 in profit do for your business every month? Would that money allow you to hire more employees and work less or increase your own salary to have a better retirement?

What would you say, (owner) if I told you I could increase your profits by that much by monetizing your online presence, and that you wouldn't have to do any of the actual work to maintain it?

What I would like to do for you is set up a full online presence, establish your company on the internet, and then add additional income to the already exceptional benefit of around the clock advertising that a strong web presence provides. We manage this for you, at a commission rather than a flat fee, so that during the first few months while it is being set up you don't have to pay more than you are bringing in. How does that sound?

What I'd like to do now is go ahead and start processing the order. The fee is usually $xx,xxx but to establish a good rapport with (city name) businesses, we are offering an immediate 1/3 off making it $xx,xxx. We do accept payment over 3 months, however, if you are able to pay in one payment, I can authorize another 25% off, making it a one time payment of $x,xxx.

We process our payment electronically and use credit, debit, or check over phone, which of these options works best for you?

(Take payment, set up payment schedule if needed)

Great, I will need to meet with you to go over the details of your business so I can make sure I am representing it the way you want online. When, in the next two or three days, could we meet up face to face to go over things? Great, does morning or afternoon work better? Around X o'clock? Awesome, I look forward to seeing you. One more thing, I want to give you my cell phone number in case you have any questions between now and then or if something really important comes up, do you have something to write this down with?

xxx-xxx-xxxx.

Thank you very much (Owner) and I will see you (day) at (time). Have a great day.
#calling #cold #critique #script
  • Profile picture of the author Nick30
    Here has been my exp with cold calling. You CANT say things like...hows your day going, im doing free blah blah. The very second you come across selling something is the second you lose interest. Rather, you have to find a way to talk to them like it is a friend. " Joe i know you are the owner of xxxxxxxx and lets be honest, websites are hard to stay up on. Im local in the area and i do things a little different than others blah blah, ect, ect
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    • Profile picture of the author grin
      " lets be honest, websites are hard to stay up on"

      Oh I really like that - depends on the tonality, but I like how that segues.
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      • Profile picture of the author SgtBadass
        Personally I'd be asking a presumptive question.

        "How are you finding being top in Google - does it bring much in the way of turnover?"

        They can go two ways:

        (a) - "Yeah, we're doing brilliantly and making a mint, ta"

        (b) - "I don't think we are top in Google"

        If (a) - "Have you thought of replicating that for your other products" or "Ahh, cool, so you don't need any SEO then?" or probably something else.

        If (b) - "Oh, only I see that there are lots of people searching for (widgets), I thought you might sell some on the Internet - is it not worth your time then?"

        Question, question, question.
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  • Profile picture of the author Riz
    The only way to really tell if a script works is by testing it.

    So far i don't see this script doing to well. Firstly, you are telling them u want to monetize their web presence for £xx,xxx but you have not really portrayed the benfits to them apart from plucking figures from thin air.

    The offer is likely to confuse them.

    The chances of getting payment over the phone with a short script like that without really knowing what the business owner needs is highly unlikely.

    Also, another confusing part of the script is when you mention that it won't cost them anything in terms of a flat fee but then you say it will cost £xx,xxx. What happened to the comission only payment structure?

    Overall, no relationship has been built, no trust developed and no real benefit has been displayed.

    But as i said the only way to know is to test. The script can start vague but the call can result in a more in depth conversation which could, if you are lucky result in a sale.

    Hope that helps.

    Riz
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    • Profile picture of the author Steve Solem
      Originally Posted by Riz View Post

      The chances of getting payment over the phone with a short script like that without really knowing what the business owner needs is highly unlikely.

      Overall, no relationship has been built, no trust developed and no real benefit has been displayed.
      Have to say I complete agree with the above points and there's no chance I'd agree to pay anyone anything without them first taking time to evaluate my business and determine what they can do for me. Even with a guarantee of some sort, a guarantee is only as good as the person making it and when I don't know, like or trust you yet...a guarantee doesn't mean much.

      And maybe it's just me, but if someone called asking if I had a website and didn't bother to take 20 seconds to figure that out before they called, I'd question whether they were really interested in helping me or just putting some cash in their pockets.

      Maybe I'm too old school, but I think you'd ultimately have more success offering a free consult and getting to know someone instead of going for the sale right away. It may take more time in the long run, but I think it could be more profitable for you.

      Cheers,

      Steve
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  • Profile picture of the author bigredrassler
    Okay guys, thanks for the feedback. Let me make this clear, I am a copy guy, but have never written a call script before.

    I would love to test this script, but I don't know what to look for in testing, I mean if I'm selling none after 200 calls do I completely rewrite, or if I sell one in 500 calls do I keep it as is?

    I want to establish that these numbers are not out of thin air but what people make using these techniques personally, and I am applying them to business sites. This is a new concept as far as I am aware so I don't have figures on how this will vary from mysite.whatever to momandpopsrestaurantsupply.whatever. My educated guess is that using the same tactics will produce similar results since mysite.whatever really is just a business site with a personal persona, and small businesses can benefit from using that personal persona to market themselves usually.

    So how do I establish value for this? Do I go over the details of what I am offering and take time to explain what each strategy entails? That could turn each call into a 10 minute session if I get all the way through.

    If you were offering a service that would turn a small businesses website into an additional revenue stream, how would you establish value, build trust, and establish a relationship?

    As far as the commission structure, there is a setup fee, the xx,xxx but afterwards it is all commission instead of a recurring monthly fee of xxx dollars. I figure this is actually a benefit to myself and my client as until their site starts producing income, they don't have to shell out extra cash each month.

    I figure this to take about 3-4 months to be profitable but projections to the client would be 6 months. What I'm really trying to sell here is an investment with cashflow benefits I guess. So maybe I should look into sales strategies for that.
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  • Profile picture of the author JTDrew
    Way to long! It reads as if you want to sell me on something, and to be be honest I wanted to stop reading.

    Your learning will come in the doing. Remember there is no perfect script.

    Don't forget to ssk for feedback from the people you are talking to if they say not interested.
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  • Profile picture of the author TheCopyGirl
    I'd research the answers to questions one and two before getting into the call, in most cases should not be hard to do. I am not an expert, but I imagine that every second on a call would be precious, and you probably don't want any of it wasted.

    Second, I've heard a lot of experienced folks saying that no matter how hard they work on a script and tweak it, in the end a call ends up going quite independently of it! Not saying you shouldn't have a roadmap, but just giving some perspective to say that you don't have to swear by it or get nervous if the call gets to a point where the situation doesn't fit any of the cases in your if....then....else sequences

    Also, tweak your intro line depending on what you have found out about questions 1 & 2 in your research. For example, if the business has a website, you can just begin by asking if the website is doing well, or even better, if you have done some snooping on the website, you can confidently say - hey, your website's doing good, but it could be doing swell. And explain what, why and how in a non-tech fashion, and sound like you know what you are talking about.

    Good luck, and like it was pointed out before in this thread - you won't know till you try this out, tweak, try again... so all the best and do let us know how it goes!
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  • Profile picture of the author virginiad
    Hi,

    I agree with Steve.

    You have to use the call to set up a face to face meeting. Then, you can establish rapport, conduct an in-depth discussion and show him how you can help him.

    The way you are doing it you are just making a lot of promises and asking for an order. You are also using a lot of 5 dollar words that he probably won't understand.

    Hope this helps

    Virginia
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    Virginia Drew


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    • Profile picture of the author Adrian John
      But what if you would be from Europe for ex and you would like to target businesses in US.How would you approach them and how you should close?
      Any idea?

      Originally Posted by virginiad View Post

      Hi,

      I agree with Steve.

      You have to use the call to set up a face to face meeting. Then, you can establish rapport, conduct an in-depth discussion and show him how you can help him.

      The way you are doing it you are just making a lot of promises and asking for an order. You are also using a lot of 5 dollar words that he probably won't understand.

      Hope this helps

      Virginia
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