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Does a PBX system give the wrong impression?

by truly_gifted
8 replies
You know how all the big companies have their phone systems configured to ring to certain departments depending on the needs of the caller. Has anyone tried this in their business?

It's easier to deal with business owners one on one, but being able to screen calls might be effective for managing your time. Maybe have one extension ring you at all times for sales inquiries, and then customer service going to maybe your main line...something like that. You don't want to spend all day talking to your existing clients because then you have no room for new ones.

Basically, what are your thoughts about a one-man (or woman) PBX system? It seems a bit foolish on the surface, but if you think about it, something like this could help you streamline your services. Not only would it help you make a more efficient use of your time, but it could also help you identify weak marketing points by tracking which ads work best.

Just a thought...and an incomplete one at that.
#give #impression #pbx #system #wrong
  • Profile picture of the author Transcripts
    I personally don't like dealing with phone trees as a caller. You could set up a cheap number on Kall8 or something and have that forwarded to your cell phone, so you could tell by setting different ring types what type of call it is.
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    • Profile picture of the author truly_gifted
      Originally Posted by Transcripts View Post

      I personally don't like dealing with phone trees as a caller. You could set up a cheap number on Kall8 or something and have that forwarded to your cell phone, so you could tell by setting different ring types what type of call it is.
      You know, I never thought of it that way. I hate going through that process myself. I guess sometimes we all need to sit back and think like a customer, huh?
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  • Profile picture of the author redlegrich
    Originally Posted by truly_gifted View Post

    You don't want to spend all day talking to your existing clients because then you have no room for new ones.
    If you don't address the needs and concerns of your existing customers you'll be in trouble before too long. Ask anyone, it's a lot easier to grow your business through existing customers than finding new ones.

    I'm always surprised now when a real person answers the phone (with certain exceptions), most phone lines go to voice mail and you never get a call back.
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    • Profile picture of the author truly_gifted
      Originally Posted by redlegrich View Post

      If you don't address the needs and concerns of your existing customers you'll be in trouble before too long. Ask anyone, it's a lot easier to grow your business through existing customers than finding new ones.

      I'm always surprised now when a real person answers the phone (with certain exceptions), most phone lines go to voice mail and you never get a call back.
      I didn't mean it that way. Yes, you want to address your customers' issues, but you don't want to spend the whole day on one nagging client that is never satisfied no matter what you do. That's what I meant. Essentially, a PBX would just help to screen your calls since the caller would be telling you ahead of time their reason for calling.
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  • Profile picture of the author mysterymarketer
    I think it depends on the type of business you want to use it for. I have an 800 pbx system that I use as a hotline for a business opportunity. I advertise it as a 24 hour recorded hotline that people can call to get information about the opportunity. So, they call the number, and it has a little intro, and then says, press 1 to hear about our opportunity, press 2 to leave a message and request a callback, press 0 to be immediately transferred to your sponsor....etc.

    It works well for that type of business, and it costs me under $15 a month, so it's worth it to me for that. What type of business are you thinking of using it for?
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  • Profile picture of the author TrumpiaTim
    Well, a phone system gives the impression that you are bigger, and hence more reputable in some cases, is one way to look at it.

    Also if you have multiple departments in your company, then you'll want a phone system to make it easy for the caller to get to the right department instead of bouncing from one person to the next.
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    • Profile picture of the author myob
      I am in dozens of different niches, so in this it is essential to have such a system to route incoming calls without unecessary delays.
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  • Profile picture of the author xlfutur1
    OpenVBX makes it easy to build a virtual PBX for yourself using a local number. You can design it in any number of ways using directories (i.e. press 1 for x, press 2 for x), voicemail, even send a text to your cell phone or have transcribed voice mail messages sent to your email. It makes it easy to use just one local number and tie everything together in one place. You can change it very quickly and its very inexpensive too.
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