YOU WANT TO MAKE MONEY? Follow These Steps & Get More Biz Period!
1.Meet and Greet
People make a decision whether they like you or will by from you within the first 90 sec of meeting you. First impressions mean everything.
2.Establish Rapport
Find out what the likes and dislikes of the customer are. Also find their hot buttons (Things that motivate/concern them).
3.Selecting Proper Product
Many times sale people go and try to offer a customer more than they can handle or need.If you established rapport then you will be able to separate their wants from their needs/what they can afford.
4.Quality Presentation ($100,000 Presentation)
Its showtime now! If a customer can't find value in your product/service you can forget about it, just save yourself some time and leave them alone.
5.Demo Product
Give the customer a demonstration. Show the customer how your service can help them or meet their need. If you offer a service show the customer how you have helped others or the product/service you offer has helped others.
6.Support
Always let your customer know that you will be there for them. Customers don't want to buy if they don't have a sense of, "We are in this together, your not alone". You have to provide that feeling.
7.Evaluation
Proper evaluation of a customer and their situation is imperative. You must be able to do this proper before the next step. Look wit your eyes and ears.Do more listening than talking.
8.Negotiate Terms ( Most sales people are scared of this step.)
Show Me The Money! You have not, cause you ask not. If you have followed all of the steps above you should be comfortable enough to ask customers to pay you what you think your worth. Customers are going to say "No", get use to it. Always show the customer why they should say "YES".
9.T.O (Turnover) To Management
This works in many cases.In some cases its not necessary.
Example: I use to call my wife after I earned a client or customers business and say, "Mr.Customer just signed up and I wanted to introduce you to Mr.Customer. She would thank Mr.Customer for his business and tell him if there is anything he/she needed she would be more than happy to assist. She would then give customer her contact info. This makes the customer feel even more comfortable about their decision because now they peace of mind so to speak.
10. Delivery
If you don't deliver on what you offer you know you will not be in business long. Don't over deliver cause of desperation it will come back to bite you. Keep your word to the customer. Although customers know we are not perfect you still should let them know in advance if something changes.
These are the steps to a Successful Sale no matter what you sell or offer.Even if you are a business owner the steps have worked for me for years.
I have found that Repeat/Refferal customers are always much easy to sell to. Following up with customers/clients is vital to having success in any business.
I use to hear this in the car business years ago, "Buyers are Liars". How many times when you first meet a customer/client before you can even start a sales pitch they say: No/ I cant afford it/ I don't need it/ I can only spend this much.
Nevertheless they end up buying your product/service they did not want and spending double what they said they can't spend? People do it everyday, I know I have.
Feel free to share what steps/process/system you follow to get business or make sales.
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