Is this illegal?

It is perfectly legal if when phoning me you start the conversation off by saying that you are recording it and will be putting it into the public domain.

Chances of me agreeing to that?

Zero.

Dan

How does this guy get away with it?

Just tell them the call may be recorded for training purposes - which it is. Then when you play it back online, make sure you edit out any personal information of the client...

She was quite friendly, but you do get a lot of people hanging up. Act extremely friendly, make jokes, anything to make them think your their friend and not just another zombie in a call centre.

As soon as you start, introduce yourself say hello and then ask if its ok to record this conversation for whatever reason you need. keep the atmosphere happy, and laugh from time to time.

If someone is polite and happy, i will listen through their whole sales pitch as their not being rude, so i wont be. But if someone goes straight in, i cant understand them, and they have this plain boring voice that people have after hours of saying the same thing, ill hang up on them. Its rude, but they need to change their way of calling.

I hope this helped

Your success rate on "cold calls" with this type of marketing approach may not be exactly what you would think it would be. Calling people out of the blue and then telling them the conversation is being recorded for any reason just wouldn't sit right with most individuals, especially a local business owner busy with daily grind of running that business.

Now if you were following up with them after they had signed up for some type of list or something thne this would change or lessen the complexity of recording the call.

I wish you the best!!!

James

In reference to the video that was posted, its not a COLD CALL.

This contractor used an online lead service so his call is from a pre-qualified interested party who submitted information requesting to have a contractor contact them. And he's most likely not the only contractor who received this lead. = )

In regards to the OP, just say the call is being recorded for training purposes and you should be ok, but ASK a lawyer first.

Check the laws of your state. I once worked in one where the business recorded every single incoming call but they said recording outgoing calls was illegal there. They called it 'eavesdropping on yourself.' A ridiculous term, but still quite serious.

In a previous business (b2b) I had anywhere from 4-6 telemarketers cold calling prospects at the rate of 80-120 dials per day each. The # of dials depended on how many they actually connected with. On any given day, they would actually "talk" to 15-20 prospects.

We were in a highly regulated industry (hazardous waste disposal) and we recorded ALL calls for quality control and regulatory compliance purposes.

I'm not sure about regulations in the UK, but in the US a business may record a call for certain purposes WITHOUT notifying the other party. They do however have to notify the employee.

Unfortunately, playing calls back online would NOT be an approved purpose. Regulations require that if you intend to "broadcast" the recording in any way (which playing back online would be), you have to notify the other party AND get permission.

So....

The "Contractor Sales" video posted above WOULD be illegal unless the caller notified the person he was calling that he was recording the call AND got permission to broadcast it online for training purposes (we'll assume that he did that at another time since it's not in the video).

Having said that, I still HIGHLY recommend you record your calls for your own purposes. You will be amazed at how much insight into your technique you can gain just by listening to them yourself - and to do that, you DO NOT need to notify or get permission from the other party (in the US anyway - except California I think...which if I'm not mistaken requires notification for everything).

Hope that helps!
Mark