11 {{ upvoteCount | shortNum }}
11 {{ upvoteCount | shortNum }}

Next time a Client says he's "Happy with Yellow Pages"

by MoneyMagnetMagnate
9 replies
You could bring this up in the discussion...
Montana BBQ Restaurant Sues Publisher For Making It Butt Of Jay Leno Joke...


link: Montana BBQ Restaurant Sues Publisher For Making It Butt Of Jay Leno Joke

I could not believe Dex's rebuttal...how's that for getting your return on your advertising dollar...they put the restaurant under "carcass removal"

In Dex Media's response filed with the court, though,the company said the restaurant "assumed the risk of errors" when it authorized its telephone number to be listed in phone directories. The restaurant gave that authorization when it bought telephone service through a local telephone service provider,the response said.

Dex Media's response also said that someone from the restaurant negligently berated a Dex employee. The restaurant should have foreseen that could have had negative consequences, so the restaurant is at least partly responsible for the damages, the publishing company said.

The company also argues that Dex is not responsible for the conduct of its employees if they operate outside the scope of their employment – and the employee who changed the restaurant's listing to appear under the "Animal Carcass Removal" heading was operating outside the scope of his job.
#client #happy with yellow pages #time
  • Profile picture of the author darrylb
    Talk about damage contol spin! "It's your fault that you decided to use our services and we can't help it if one of our employees did something that he shouldn't have!"

    Good find! Thanks!
    {{ DiscussionBoard.errors[4662057].message }}
  • Profile picture of the author Rus Sells
    Dex will end up being held accountable for that employee because its impossible for that listing to get changed outside of Dex framework.

    Dex you suck pay up for allowing your employee to ruin a small business owners life.
    Signature
    {{ DiscussionBoard.errors[4662225].message }}
  • Profile picture of the author MoneyMagnetMagnate
    And the clincher is this:
    The listing first appeared in 2009 in the yellow pages of Dex's telephone book under the "Animal Carcass Removal" section. Lacey said he first found out about it when the calls started coming into the restaurants.
    "It was a series of phone calls for several weeks where it was either people in earnest asking us to come and remove carcasses or prank calls," Lacey said.
    The listing was reprinted in other printed and online telephone directories last year and this year. It circulated on the Internet and in forwarded emails, and a reference to the listing ending up in a customer review on the restaurant's Facebook page.

    "We regret the publication of the listing and we continue to engage in every reasonable effort we can to ensure that our listings are accurate,"

    Somebody ain't doin no pruffreedin' - they have been printing it like this for 3 years -
    {{ DiscussionBoard.errors[4662433].message }}
  • Profile picture of the author ExquisiteMedia
    They can't really get mad at Jay Leno for doing his job though. The damage was already done.
    Signature
    When you want the best, get the best!
    The best copy on WF is right here....
    {{ DiscussionBoard.errors[4662536].message }}
  • Profile picture of the author MoneyMagnetMagnate
    Jay just received it as one of his "Headlines" entries - his only fault was showing it to millions of viewers.
    (or if you have watched the Leno show lately, maybe 2 or 300 people...) :rolleyes:
    {{ DiscussionBoard.errors[4662578].message }}
  • Profile picture of the author kmids
    LOL!!! omg, you know that's why you should always quadruple check before you print.
    Signature

    Lucy Castle
    Lucy@GettingOnlineIncome.com
    www.GettingOnlineIncome.com

    {{ DiscussionBoard.errors[4663178].message }}
  • Profile picture of the author Dexx
    If they were smart they'd take the millions of dollars in free advertising exposure from Jay Leno's mention and use it capture names / leads. (While educating prospects about what actually happened)

    ~Dexx
    {{ DiscussionBoard.errors[4668485].message }}
  • Profile picture of the author LakiPolitis
    That's fantastic!! I can't even begin to express how awesome this is. Yeah, all the ammo you need to switch them over to Google Places, Yelp, etc...
    {{ DiscussionBoard.errors[4668610].message }}
    • Profile picture of the author koolphoto
      This made my day. Its funny as well as disgusting what lawyers will do or say to help out a client.
      Signature

      My name is Ken Katz and I am a Web Designer and Photographer. My motto: "If you really want to do something, you'll find a way. If you don't, you'll find an excuse." -Jim Rohn

      Celebrity Portrait Photgapher - My Photography Portfolio.

      {{ DiscussionBoard.errors[4669646].message }}

Trending Topics