The Real Deal Offline Series: "What!...Offliners Afraid Of Talking To Business Owners?..."

7 replies
Hey Offliners,

The other day as I was surfing the warrior forum, I noticed a couple of threads that were getting a lot of comments and views.

So, I opened them up and discovered that those popular threads were talking about offliners who were having problems getting clients.

However, after spending a few minutes reviewing the threads, I found a common theme.

They were all about offliners who were sharing their fears, anxieties and insecurities about talking to business owners.

Now, I'm not really talking about cold calling.

In fact, while I know for a fact that cold calling is a great way to get clients, I personally believe that you must be a mutant if you love, enjoy and actually look forward to calling complete strangers for the rest of your offline career, when you could choose to build marketing systems that generate qualified prospects who call you, but that's a discussion for another day.

No, the threads I saw where talking about simply having face-to-face conversations at Chamber of Commerce meetings or spending time talking to the guy who owns the pizza shop you've been spending money with for five, ten or twenty years.

If that guy won't at least have a conversation with you after you've spent hundreds or thousands of dollars with his business, then you don't want him as a client anyway.

As offliners, we literally can't afford to be afraid to talk to business owners. So, here's some of the things that I do to make sure that I'm not letting fear dictate my offline success.

Tip #1: Be a regular person who's talking to another regular person. So, instead of giving every business owner a elevator pitch right when you meet them, just be normal and introduce yourself as a regular person. Then simply ask them what them what they do and how their business is going. Be a real person.

Tip #2: Ask a ton of questions about them and their business. Be a interested person before you get into a sales pitch. Sometimes, I've spent time talking to a business owner like a regular person and discovered that I absolutely don't want him as a client because he's a jerk.

Tip #3: Downplay your own sales pitch. For example, I have great success by answering the question of what do I do by saying something like this, "Oh, I just help businesses get more customers using the internet," and then I quickly go back to talking about something they brought up about their business earlier.

Nine times out of ten, the business owner will continue the conversation and then go back to start asking me questions about what exactly I can do with the internet to get more customers.

It doesn't hook everyone, but if a business owner is not interested in getting more customers then they really aren't my prospect anyway, so I haven't really lost an opportunity.

These are just a few of the things that I do to help me keep my eyes open for opportunites everywhere that I go.

However, one of the major things that helps me is knowing that I'm prepared by having a professional website, business cards, published books and the actual knowledge and results to prove what I'm saying.

Hope this helps,

Chris Rivers
#business consultant #deal #marketing consultant #offline #offline marketing #real #series
  • Profile picture of the author Aaron Doud
    Great post.

    Sales is about talking. The best sales people honestly can know jack about their product because they are not selling a product. They are having conversations. They are getting to know people. And in the end they are offering solutions.

    We have to remember the guy on the other end is buying SMS service. He is finding a way to communicate with his customers.

    He is not buying SEO service. He is finding a way to get more customers to know about him.

    He is not buying reputation management. He is finding a way to put his best face forward to potential customers.

    The same product or service can be sold a thousand ways to a thousand different customers. Because for each of them the solution you provide will be different even if each time the product or service is the same.
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    • Profile picture of the author midasman09
      Banned
      WOW! "Selling 101" is about;

      1) Choosing a Niche Market
      2) Making a "webpage" or "90 sec webcam Video"...."suspects" can see to become "prospects"
      3) Phoning "suspects"...telling them you have a "Video" (or webpage) that shows how they can "Boost Their Business' or...."Get More People INTO their business" (etc)

      And...on either the 90 Sec Video or WebPage....you have a "Form" where "suspects" can become "Prospects....by filling in the blanks and clicking "submit".

      NOW....you have BONAFIDE....highly INTERESTED....PROSPECTS....who you have a chance of converting to....CUSTOMERS or CLIENTS!

      Don Alm....long time Marketing AND Sales Guy
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  • Profile picture of the author Dmagnet
    Nice post Chris. I would also recommend, although I know this won't be popular, confront your fears. These people are just like you. I f you know you can help these struggling businesses you owe to them to get what you have in front of them. Don't think about selling at everyone all of the time rather your goal is to help a business owner. Selling is not about talking it is about asking questions and providing a solution. How does your product or service solve the "pain" that the business owner is experiencing?

    Join Toastmaster's. Step outside of your "comfort zone." You will amaze yourself with what you are really capable of.
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  • Profile picture of the author Jason Kanigan
    Absolutely! Be a "real person having a conversation with another real person!"

    Genuine desire to find out about other people is clear and unmistakable, even over the phone. Take the stress off your back by changing your prospecting attitude to one in which you're simply trying to have conversations with people to find out what kinds of problems they're experiencing.
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    • Profile picture of the author tnhomestead
      Good ideas and thanks. I just remember everything in life is sales -- arguement with idiot at store, getting a date -- everything. And also dont worry about rejection -- there is Always someone else to pitch!
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  • Profile picture of the author John Durham
    Originally Posted by Chris Rivers View Post

    It doesn't hook everyone, but...
    Nothing hooks everyone, but shares like this are what get you to the ones you can hook! Thanks.

    I think people think "The sale is made in the mind of the salesman" means you are not a salesman unless you can close everyone you talk to, and it hurts their confidence because they dont live up to that. Who can?

    Thats not what it means... It means you "will" get a sale no matter what because you are determined, not that you will sell every individual that you have a mind to sell.
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  • Profile picture of the author Seth Bias
    Stun them with greatness, or bulls*** them with brilliance.

    All you have to do is show confidence in yourself and your product. I also see tons of WF members coming in here and saying there scared to talk to business owners. If you are scared break threw that fear! No one likes to cold call people. What is the worst that will happen? They will say No. Not a big deal just like asking a girl out on a date if shes not interested big whoop there are ton more fish in the sea. For all the no's you hear that one or two yeses that make you great money will boost your moral! Embrace the no and keep on pushing.
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