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Getting a Client that already has Google Places done but leaving old company on bad terms

by baconman
6 replies
I am about to pick up a client that is currently unhappy with the current work he is getting with his seo company. They do have him listed in google places for a few keywords but really simple ones. Ex. Instead of Plumbers he is on GOogle Places for 24 hour emergency plumber which gets significantly less hits.

I was wondering what do I have to do to make the transition smooth. Is there anything the old company can do to his google places now? Remove his page? He doesn't know anything about seo, so Im guessing they own the page and did all of the work. What are my options here on make this work smoothly and not starting from scratch.
#bad #client #company #google #leaving #places #terms
  • Profile picture of the author Aaron Doud
    Honestly everything you will have to worry about depends on the client and not what you do. How he handled the original deal. How he handles canceling. If he has the passwords and access. A good SEO company should have given him all that or be able to give it to him on a moments notice.
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    Aaron Doud - Sales & Success
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  • Profile picture of the author Jason Kanigan
    Protect yourself: make sure this is indeed a good client to have and not someone who will burn you down the road and hurt your reputation. Find out if you haven't already exactly why they're unhappy with their current service provider. Be very certain both you and he understand the terms of your arrangement and what defines success.
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    • Profile picture of the author Excel Fields
      Originally Posted by kaniganj View Post

      Protect yourself: make sure this is indeed a good client to have and not someone who will burn you down the road and hurt your reputation. Find out if you haven't already exactly why they're unhappy with their current service provider. Be very certain both you and he understand the terms of your arrangement and what defines success.
      Really good words of advice brotha! He's right, the you should understand the clients expectations, and he should understand yours!
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    • Profile picture of the author baconman
      Originally Posted by kaniganj View Post

      Protect yourself: make sure this is indeed a good client to have and not someone who will burn you down the road and hurt your reputation. Find out if you haven't already exactly why they're unhappy with their current service provider. Be very certain both you and he understand the terms of your arrangement and what defines success.
      Yea, we talked it over. He's basically on page 5+ for his keywords in organic search after months of using the seo company. I'm only worried that since he is leaving his contract early with them that they may put up a fight about the google places location possible.
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  • Profile picture of the author Voasi
    Adding to what Jason said about protecting yourself, see if he has access to all the citations/directories (claimed).

    I've been in this same position, and when he made the move, the SEO company slandered his name on all the directories they had access/claimed. It was a horrible mess and actually hurt his Google Places ranking because those citations weren't congruent anymore.

    Of course, if they're holding the keys the Places profile (logins, etc...), obviously you'll need to get that. Again, with hosting, same as above.

    It's just good to get as much information from the client as possible and see what they had access to so you can have them change the passwords.
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  • Profile picture of the author Aaron Doud
    I think this is a good lesson for everyone here.

    So many SEO companies can be fly by night. If you treat your customer with respect and act professional you can gain a lot of business because a lot of our direct competition isn't doing that.
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    Aaron Doud - Sales & Success
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