When they say no, they dont mean no

5 replies
Ok youve all heard this before , when business owners say no to you, what theyre really saying is 'you havent given me good enough reasons to give you the go ahead' .
Look how many people tried to sell businesses websites, for years many businesses were saying no, but now the majority have them, why? because someone somewhere down the line gave them good enough reasons to part with their cash.

But theres more to it than that ......

You may have rung just as theyve come off the phone to some stroppy client or just had a go at a member of staff or even just on a bad day, a time when they will say NO to even the greatest telemarketer in the world, contact them again a couple of weeks later and they will likely be more receptive.

Its commonly agreed that it takes a number of contacts before someone will like and trust you enough to buy from you, sure there are exceptions as there are to every rule, but its why we use autoresponders to build the relationships and now social media, so why should it be any different for us offliners? Why should they accept us on the first point of contact, who the hell are you to them anyway?

So if they say no to buying or meeting, try again, phone them two weeks later (on another day and with a slightly varied approach) , write them a direct mail piece emphasising what you were going to say to them, drop them some emails educating them , do a video specifically for them (of course dependent on their long term value to you) .

It may well be (and is highly likely) that they are interested but you may be the first time theyve really clicked and thought 'hey yes this would be great for us' but something just didnt feel right or you made it too easy for them to say no.

But look dont give up, try them again, theyre not saying no, youve just not given them good enough reasons to say yes, and by contacting them again and again one of the ways will resonate with them, we all know different people respond to different approaches, some love face to face, some will respond to videos, some to phone calls etc , if you are a true marketer you'll understand there are many ways to skin a cat, you just gotta find the right one for each type of cat.

Dont take no for an answer, just keep asking in different ways as its sure as the day is long that somebody is going to sell what youre trying to sell to them at some point, so make damn sure its you they say yes to, no matter how many times they say no.

No doesnt mean no, unless your wife says it!
  • Profile picture of the author bit twiddler
    Oh my...........
    So many ways they can say no. But you're right! They can yes. Eventually we learn enough about them to find the buttons to push. Some lay down for us on the first visit, some we need to churn in our vat of constant contact. I have found that many are in relationships with others in our field and they need a little grooming to realize that we may offer better solutions, or maybe more solutions, etc.

    I had a recent prospect tell me that they would never switch and they couldn't be happier with their current marketing and branding company. Soooooooo..... I sent the prospect weekly emails containing recommendations for their marketing and branding. I was certain they would make their way to the current vendor and I was equally certain that the current vendor would be out of his league when the prospect asked "why aren't we doing this?". after all, these strategies & tactics I was recommending by email are all the intermediate stuff most of us know must be done and their current vendor hadn't implemented any of them. After 7 weeks I had a contract.

    When a client is saying "no" in any way, sometimes they just have too much confidence in the vendor they are using. Therefore, gently go after the vendor through the prospect. Find out what the vendor isn't doing for them and offer your recommendations for free to the prospect to forward to their current vendor. You will make yourself the go to person, or company, in no time at all!

    T J
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    T J Tutor
    T J Tutor, LLC
    Syracuse, NY 13224
    USA
    315-569-7523
    tj@tjtutor.com
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  • Profile picture of the author Seantrepreneur
    If the customer is "No" happy you can also start asking questions which they will reply "Yes" too. (ex. so you would like to make more money, right? Your business could use more customers, right?) That way you are reprogramming their mind into saying yes instead of the fast easy "no". It's a simple sales tactic that does work quite well.

    It's human nature to say no at first. Think of when you go shopping and a clerk asks you if you need any help. What's the first thing you say "No, I'm all set" or something along those lines.

    The idea is to develop a sales pitch that might not lead to an automatic "yes" but maybe it well lead to a "tell me more". It's better than a "no", right? (you see what I right there?)

    Just made you say "yes" twice! haha

    Anyways, just my .02. Hope that helps!

    Sean
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  • Profile picture of the author mjbmedia
    Hey TJ, thats so true, getting them to change supplier is a fun challenge to not be too demonstrative of the other suppliers failings whilst talking up your own abilities.

    When you're still coming up with ideas and strategies long after the other supplier has run their course you know you're in
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    Mike

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  • Profile picture of the author wilder1047
    Every 'yes' starts with a 'no'

    That was the line my most promising future sales rep said to me over the phone....

    I thought, "man this kid is tenacious!!"

    He didn't show up to the interview...

    Haha, but ya, solid advice!!
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  • Profile picture of the author Top Dog Marketer
    Originally Posted by mjbmedia View Post

    theyre not saying no, youve just not given them good enough reasons to say yes
    This is the TRUTH right here!

    Especially when it comes to offline marketing and closing marketing deals with local biz owners.

    The next time someone says no to you, instead of giving up, just find the real reason why they NEED your help.

    Ask them questions, become their friend, talk to them like they're your buddy instead of thinking in your head "I have to close this guy."

    Eventually, once they feel comfortable tlaking to you, the real problems in their biz and life will pop up and you can cater your pitch to those things.

    If a local biz owner wants to make more money so he can do something as funny as buy his hamster a $100,000 hamster palace, then all you have to do is say "Hey, with my help + services you'll have that $100k in no time and you'll be able to buy your hamster that palace he's always wanted."

    As funny as that sounds, catering your pitch to their specific needs is ALWAYS the way to go.
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    I'm the "Top Dog" when it comes to marketing.

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