Is PPC worth it for Offline businesses like Plumbers, Hairdressers etc?

37 replies
I know that PPC (if done properly) works for companies that sell physical products or downloads but is it viable just for lead generation which it would be for a lot of offline businesses that sell services:confused:

I would be grateful for a heads up from anyone who runs PPC for offline businesses that sell services.
#businesses #hairdressers #offline #plumbers #ppc #worth
  • Profile picture of the author iAmNameLess
    Absolutely... Of course you would want to get them ranking organically, but PPC is instant. Optimizing the campaign can get them pretty low cost clicks... Obviously anyone that clicks is in need of the service so you may need to make the website be better optimized to have a call to action.

    I think PPC is great.
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    • Profile picture of the author David Miller
      If I were going to suggest PPC for a Plumber (just as an example) I would direct it more toward kitchen/bath remodeling since it's a high ticket. Of course it would have to be a plumber that did this kind of work.
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  • Profile picture of the author JustSomeWarrior
    When I did it for myself I made sure to have a firm grip on three things:
    1. How many eyeballs would land on the page per day (you estimate as first and refine this number with a bit of date)
    2. How many calls / form submissions I would get (conversions)
    3. How many of those conversions I could turn into sales, on average.

    I was spending about $200-$300 a day on an $11 cpc keyword and needed to make two sales to come out in the black. I would do that regularly, and on many days have three or for sales.

    At that point it was profitable and time to start split testing landing pages more heavily, but I ended up outsourcing it to yodle, who made some huge mistakes and burned through about $10k in 12 days, leaving me with a bad taste in my mouth and no more desire to play around with that business.
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  • Profile picture of the author dancorkill
    Yes it is extremely valuable. You can deliver instant clients to them.

    https://adwords.google.com/select/KeywordToolExternal

    I just checked my own suburb "plumber sunnyvale" and you will see bidding on keywords around that is at $16-17+. Thats because serious bank is made off the backend when they get a new client. Each job is worth at least a few hundred. Plumbers are some of the highest paid tradespeople around.

    Plumbers, lawyers and highly paid service people have high Cost Per Click because offliners target them and they have good budgets. If you are helping a business like a hairdresser (who normally do not invest much in this kind of thing) competition will be much lower.

    e.g. hair salon sunnyvale looking at about $2.60 per click. Keep in mind a hair salon can charge women a few hundred for services as well and they convert a lot to recurring customers.

    If you are interested you can sign up for Google Engage (free)

    Google Engage gives you:
    Twenty $100 AdWords coupons for your new customer accounts
    Trainings to build and enhance your AdWords skills
    Exclusive slides, templates and other tools to market your services

    The free coupons make it easy to send new customers to your clients. Then you call them and ask how much money you made them. From there it is easy to convince them to begin paying for PPC on an ongoing basis.

    Let me know if you need any help.

    This is a handy resource for setting up your adwords account to seperate personal and client adwords accounts http://webguru-co.com/blog/51-set-up...ent-center-mcc

    Also running a PPC is the single best way to find search terms that have the most traffic (Google Keyword Tool Estimates are bad, PPC gives you actual impressions) and find the terms that convert the most into customers without spending months on link building and ranking the site.

    To summarize definitely worth it, there is no doubt what people searching "professional suburb" is looking for, not being there means your clients competitors are taking all the moola.
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    • Profile picture of the author IbbyatLytham
      Good morning from the UK. I'd just like to say a heartfelt thank you for these genuinely helpful replies. I guess it's time to get my homework head on. I'd never even heard of Google Engage - Thank you so much guys. I'm so grateful
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      • Profile picture of the author mjbmedia
        Originally Posted by IbbyatLytham View Post

        Good morning from the UK. I'd just like to say a heartfelt thank you for these genuinely helpful replies. I guess it's time to get my homework head on. I'd never even heard of Google Engage - Thank you so much guys. I'm so grateful
        Thats because Google Engage is (currently) for USA/Canada based businesses only, for some reason Google, an international WORLD WIDE web company thinks the North American land mass IS the world , I know many Americans think that too (World Series baseball!!) but I really thought Google would be above that BS.

        PS I know theyre testing and tweaking with you US guys before farming it out, but they are NOT restricting the usage of it only where youre based , so you can target the rest of the world whilst the rest of the world just has to sit here and wait its turn, and thats BS from Google , if theyre going to restrict then they should restrict the geographical usage too.

        Anyway off me soapbox, yes PPC is relevant and worth it providing you or the business understand and calculate the metrics of the business ie LTV V CPA etc
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        • Profile picture of the author Riz
          Google Engage is available for us in the UK. Services always come later than the US for us but it does get here eventually

          Here's the link:

          Google Engage for Agencies

          Sign up, enjoy and utilize (gosh even i'm doing American spelling naturally now :confused

          Riz


          Originally Posted by mjbmedia View Post

          Thats because Google Engage is (currently) for USA/Canada based businesses only, for some reason Google, an international WORLD WIDE web company thinks the North American land mass IS the world , I know many Americans think that too (World Series baseball!!) but I really thought Google would be above that BS.

          PS I know theyre testing and tweaking with you US guys before farming it out, but they are NOT restricting the usage of it only where youre based , so you can target the rest of the world whilst the rest of the world just has to sit here and wait its turn, and thats BS from Google , if theyre going to restrict then they should restrict the geographical usage too.

          Anyway off me soapbox, yes PPC is relevant and worth it providing you or the business understand and calculate the metrics of the business ie LTV V CPA etc
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        • Profile picture of the author David Potthast
          Originally Posted by mjbmedia View Post

          Thats because Google Engage is (currently) for USA/Canada based businesses only, for some reason Google, an international WORLD WIDE web company thinks the North American land mass IS the world , I know many Americans think that too (World Series baseball!!) but I really thought Google would be above that BS.

          PS I know theyre testing and tweaking with you US guys before farming it out, but they are NOT restricting the usage of it only where youre based , so you can target the rest of the world whilst the rest of the world just has to sit here and wait its turn, and thats BS from Google , if theyre going to restrict then they should restrict the geographical usage too.

          Anyway off me soapbox, yes PPC is relevant and worth it providing you or the business understand and calculate the metrics of the business ie LTV V CPA etc
          Google is a US based company. Its no surprise they would want to test it with US businesses before rolling it out worldwide. After all, it's basically just an educational program to increase the overall Adwords platform.

          And as far as the World Series is concerned, it is called the World Series because when they began playing the series it was between the only two formal baseball leagues in the world. Hence the name "World Series".

          Knowledge is power.
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          • Profile picture of the author IbbyatLytham
            Once again guys a heartfelt thank you. No fluff, no hype just good old fashioned honest and very helpful answers.

            I have learned loads just from asking this simple question.

            Thanks again - I really appreciate the time and effort you've put in to these answers.
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          • Profile picture of the author Riz
            Google Engage IS available in the UK.

            See my post #10

            Riz


            Originally Posted by potthastd View Post

            Google is a US based company. Its no surprise they would want to test it with US businesses before rolling it out worldwide. After all, it's basically just an educational program to increase the overall Adwords platform.

            And as far as the World Series is concerned, it is called the World Series because when they began playing the series it was between the only two formal baseball leagues in the world. Hence the name "World Series".

            Knowledge is power.
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  • Profile picture of the author rhenziel
    I think PPC is only applicable for big business because it requires money to pay for the services which I think is not necessary for small time businesses.
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    • Profile picture of the author Mike Putt
      Originally Posted by rhenziel View Post

      I think PPC is only applicable for big business because it requires money to pay for the services which I think is not necessary for small time businesses.
      Yes, that's what I would have thought, but maybe we are wrong
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      • Profile picture of the author IbbyatLytham
        Thanks guys - I'm sold. I appreciate the time you've taken (and the very useful information revealed) in your posts/answers to my question.

        It's just great that there are so many helpful people on this forum. It's just amazing to me that I've posted such a simple question and you've all been so helpful and revealed tons of stuff that I didn't even know about.

        This IM world is a huge learning curve but it makes life a lot easier with you guys responding so favourably.

        Thanks again.
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  • Profile picture of the author Riz
    PPC is an immediate solution for businesses to appear in front of searchers searching for their service.

    However, in order to ensure it is a profitable option for your clients you must optimize and test your campaigns.

    Also, PPC will only be good to get visitors to your clients sites. If your clients site has a poor conversion rate then they will suffer. Therefore, it becomes our jobs as consultants to advise the client into the right direction.

    If you are carrying out SEO for a client and know that it will take some time to rank well you can offer PPC whilst optimizing their site for natural search. Running PPC will also give you a good idea of the best keywords to target.

    We have run many successful PPC campaigns for clients.

    Riz


    Originally Posted by IbbyatLytham View Post

    I know that PPC (if done properly) works for companies that sell physical products or downloads but is it viable just for lead generation which it would be for a lot of offline businesses that sell services:confused:

    I would be grateful for a heads up from anyone who runs PPC for offline businesses that sell services.
    Signature
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    Ask me For a FREE copy of my upcoming course that will eliminate all your technical gremlins....:
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  • Profile picture of the author dms321
    Hi there!

    I am doing PPC for one of my clients in food catering field. And it is quite profitable.

    So, yes you should consider PPC. Just be careful in the beginning with you daily spendings.

    Good luck.
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  • Profile picture of the author Seantrepreneur
    PPC can help local businesses just like getting them ranked using SEO. The customer will most likely not have a clue the difference between the results that show up organically or the results that show up in the beige area (PPC).

    The get thing about PPC too is the fact that it can provide almost immediate results that SEO just can't hold a candle to. I think that if explained in full detail to the customer they might like PPC better than they would like SEO.

    Sean
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  • Profile picture of the author dancorkill
    It's not necessary for small time businesses that want to stay small.

    I've talked to a few business owners that tried it and it "didn't work". Like any system you need to work it. It's like people that try a health diet, do absolutely everything wrong and then say the diet doesn't work. Adwords is complicated especially in competitive markets but the results are well worth it.

    Have a read of the Google Adwords forums, getting started guides and Redfly Online Marketing, SEO, Web Design & Internet Marketing Company, Dublin, Ireland., as well as Perry Marshalls stuff and you have more than enough tricks up your sleeve to produce some major cash for your clients.

    Oh yeah if you need more clients just look for people performing badly on Adwords. The fact they are on Adwords lets you know they have an ongoing marketing budget, you can use keywordspy.com to find out their daily spend.
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  • Profile picture of the author cardine
    You definitely want to look into PPC, in fact you'll probably do a whole let better with PPC for your offline business because there is less competition. Anyone can find an affiliate offer and start promoting it. Very few people own offline businesses, and most of those businesses do not have affiliate programs. So your competition is a lot less, your bids are cheap, and you can make a much higher ROI.
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  • Profile picture of the author theantihype
    The following statement always holds true: to be successful online, you need impressions.

    PPC, as mentioned, gives instant results. So does social media if done correctly. SEO takes anywhere from 5 minutes to 5 years to take effect, depending on the myriad of factors.
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  • Profile picture of the author maidenim
    Originally Posted by IbbyatLytham View Post

    I know that PPC (if done properly) works for companies that sell physical products or downloads but is it viable just for lead generation which it would be for a lot of offline businesses that sell services:confused:

    I would be grateful for a heads up from anyone who runs PPC for offline businesses that sell services.

    For some businesses it seems risky. I don't know for someone like a plumber I guess if you're getting low cost per click then it might work. I think a good plan for those types of businesses with low profit margins would be local seo, social presence, and then the majority offline marketing. Just my opinion
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  • Profile picture of the author Michael William
    Mobile PPC is hot right now especially when you combine it with SMS lead capture campaigns. Someone on the go looking for a place to eat will respond to a mobile coupon offer for a free hors d'oeuvre or dessert, 2 for 1 special or other discount.
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  • Profile picture of the author RentItNow
    PPC is awesome for defining and testing your message (headline, offer, call to action). It is your entire business getting machine wrapped up in a small ad. If your clients cant get that down, how will throwing thousands into newspaper ads and tv do any better.

    Hardsell to a business owner but well worth their dollars.

    I usually use the line that google makes more on those "tiny-ads" than all other forms of advertising combined, so they must be doing something right.
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    I have no agenda but to help those in the same situation. This I feel will pay the bills.
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  • Profile picture of the author richcs815
    Originally Posted by IbbyatLytham View Post

    I know that PPC (if done properly) works for companies that sell physical products or downloads but is it viable just for lead generation which it would be for a lot of offline businesses that sell services:confused:

    I would be grateful for a heads up from anyone who runs PPC for offline businesses that sell services.
    I was reading through here and had to go back up to see what the original question was. I was going to advise that the best use for PPC IS lead generation. And when I saw that that was the actual question, then the answer is yes. or I should say, "YES!!!"

    PPC for local service lead generation is phenomenal. The speed of testing is unmatched with anything else. If you optimize your ad and landing page and keywords properly, it is dirt cheap and uber-effective. I have had almost 50% opt-in conversions with really half-assed ads and pages. You also want to ( I am assuming local business) restrict the geographical area the ads "play" in. This MASSIVELY drops cost. And increases effectiveness.

    And everything I just said is google. if you go to other search engines and ppc platforms it just gets so cheap it's disgusting.

    Bottom line... Lead generation is the best model I have ever used for PPC. I often start there for clients, Get them instant results and grow a fast list then start working the list. It's a thing of beauty.
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    • Profile picture of the author amanita
      Originally Posted by richcs815 View Post

      You also want to ( I am assuming local business) restrict the geographical area the ads "play" in. This MASSIVELY drops cost. And increases effectiveness.
      Thanks a Million for your post, especially the restrict geographical area. That is surely something a small business (like me) will take into account.
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  • Profile picture of the author danielkanuck
    Without a doubt. Almost all offline businesses can benefit from PPC. Gather a ton of keywords that makes sense for the businesses that you're helping, and watch your costs everyday.

    If you're breaking even from your PPC ads, good. If you make a profit, even better. If you lose money on each customer you acquire, make sure you follow up with an aggressive backend marketing strategy so that you can recoup that loss, and continue to offer your products at higher prices after each sale made.
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  • Profile picture of the author danielkanuck
    With all of the advice given, have you tested out PPC for your offline clients yet?
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  • Profile picture of the author nickhale
    I found PPC to be invaluable. You get instant results and can test a huge amount of keywords to see what works and what doesn't. Then once you've found the ones that are most profitable and have the highest converstion ratio, you can then develop the SEO around them.
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  • Profile picture of the author AllThingsLuxury
    I currently have stopped using PPC advertising, my campaign focuses on social media advertising, very cheap, if not free and I am building a more loyal customer base. It is definitely a long term plan though.
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  • Profile picture of the author amanita
    I found relevant information on Google regarding Adwords set-up.

    AdWords Beginner's Guide - AdWords Help

    It covers a lot, and after reading and playing around for an hour or so, my feeling towards this tool has gotten better and better.

    I have a question though : WHat daily limit would you put for a small business owner, like a hairdresser or a beautician i.e. ?

    I could not figure that out. So if an experienced offline marketer could give me some idea, it would be greatly appreciated !
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    • Profile picture of the author richcs815
      Originally Posted by amanita View Post


      I have a question though : WHat daily limit would you put for a small business owner, like a hairdresser or a beautician i.e. ?

      I could not figure that out. So if an experienced offline marketer could give me some idea, it would be greatly appreciated !
      Ok, this is complex, but I will hit the basic concepts. The short answer is "How much do you want to spend in a month?" then divide by thirty.

      But several factors drastically change the penetration you get with the same budget.

      Things to test include tightening the area of the ad (you can do this by drawing on a map or using zip codes)

      You also want to restrict WHEN the ad runs. You can have it be shut off during certain ours or days of the week.(this is an automatic function once set up)

      And absolutely use EXACT match for your keywords. NEVER! use broad match or phrase match EVER...(unless you like burning money)

      Expect your ads to cost more when you begin them, then you can work them down over time.

      There's a lot to each of these things that I don't have the time to explain but begin your testing around these ideas and there are a lot of blogs and articles (many are from google) on the details and such.

      One more thing...

      I can't tell you a number at all, because I have no idea what your bids are. but you want to budget high enough in the beginning to get enough hits so that you can get usable statistics as quickly as possible. And you only pay for clicks, so if you bid a bit high and no one clicks after a thousand impressions, you found out for free that either your ad is bad or your keywords are.

      Just remember that your goal is to drop your cost as you go along. I wish I could really explain this, but just run with it and as long as you actually set a budget in adwords itself, google is very good about not letting you go over it.

      Oh, and split test every ad all the time.
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      • Profile picture of the author amanita
        Originally Posted by richcs815 View Post

        Ok, this is complex, but I will hit the basic concepts. The short answer is "How much do you want to spend in a month?" then divide by thirty.

        But several factors drastically change the penetration you get with the same budget.

        Things to test include tightening the area of the ad (you can do this by drawing on a map or using zip codes)

        You also want to restrict WHEN the ad runs. You can have it be shut off during certain ours or days of the week.(this is an automatic function once set up)

        And absolutely use EXACT match for your keywords. NEVER! use broad match or phrase match EVER...(unless you like burning money)

        Expect your ads to cost more when you begin them, then you can work them down over time.

        There's a lot to each of these things that I don't have the time to explain but begin your testing around these ideas and there are a lot of blogs and articles (many are from google) on the details and such.

        One more thing...

        I can't tell you a number at all, because I have no idea what your bids are. but you want to budget high enough in the beginning to get enough hits so that you can get usable statistics as quickly as possible. And you only pay for clicks, so if you bid a bit high and no one clicks after a thousand impressions, you found out for free that either your ad is bad or your keywords are.

        Just remember that your goal is to drop your cost as you go along. I wish I could really explain this, but just run with it and as long as you actually set a budget in adwords itself, google is very good about not letting you go over it.

        Oh, and split test every ad all the time.
        THis is definitely the most sensible advice one can expect from someone who is knowledgeable, and I am definitely grateful you took the time to detail this information the way you did.

        It definitely helps me putting up with the fact that a MAGIC NUMBER does not exist. I know, I have always been a bit of an idealist and this is just who I am I guess.

        Google Adwords is definitely a useful tool for testing and bringing customers to see you as well as bringing traffic, and I understand it is all about testing and refining.

        I am blessed in the sense that the Google Adwords Keyword Tool has become a dear friend of mine and it does work hand in hand with PPC. How could it not ?

        In the end, it is always about understanding content and putting it in the right place.
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  • Profile picture of the author davidlieder
    PPC works great for offline clients, but you have to make sure your geographical boundaries are set on the campaign (as someone else has mentioned on this thread).

    HERE IS AN EXAMPLE: when you do a local search like "Denver Plumber" and have set your location to Denver (or live in Denver) and then you see ads from Houston for plumber - they are totally wasting their money.

    As with all PPC advertising, there is this equation: sales minus cost of ads equal revenue. If you can make decent revenue then it is a good choice. I know of local business clients and even some of mine who make a ton from PPC locally. But other people lose money. It has to be tested, and you have to split test your ads by creating a bunch of ads and letting the winners rise to the top. So what is a "winner" ad? One that is connected to Google analytics and has a conversion, or some method to track the sales and you can verify that the PPC produced a sale.
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    • Profile picture of the author amanita
      Originally Posted by davidlieder View Post

      PPC works great for offline clients, but you have to make sure your geographical boundaries are set on the campaign (as someone else has mentioned on this thread).

      HERE IS AN EXAMPLE: when you do a local search like "Denver Plumber" and have set your location to Denver (or live in Denver) and then you see ads from Houston for plumber - they are totally wasting their money.

      As with all PPC advertising, there is this equation: sales minus cost of ads equal revenue. If you can make decent revenue then it is a good choice. I know of local business clients and even some of mine who make a ton from PPC locally. But other people lose money. It has to be tested, and you have to split test your ads by creating a bunch of ads and letting the winners rise to the top. So what is a "winner" ad? One that is connected to Google analytics and has a conversion, or some method to track the sales and you can verify that the PPC produced a sale.
      Thank you so much for your post. This is definitely very useful and will help me with my campaign.
      Have a great day
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  • Profile picture of the author Jay Rhome
    It's been such a long time I haven't done PPC.

    Is there a good tool specifically designed for local searches?

    Is putting "restaurant Dallas" (without the quotes) a good way to get the number of searches people in Dallas would get while they just type "restaurant"?

    What is the name of the free (and probaly Google) software that linked to our PPC account and we could tweak massive amounts of keywords in a click?

    Thanks
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    • Profile picture of the author richcs815
      Originally Posted by Jay Rhome View Post

      What is the name of the free (and probaly Google) software that linked to our PPC account and we could tweak massive amounts of keywords in a click?

      Thanks
      Google Adwords Editor.

      Google that term and the first listing (organic) should be the intro page where you can download and learn how to use the tool etc.

      I would link to it, but I don't know if that is allowed
      Wait... I should be able to get away with this...go to the google main site and add this to the end of the URL in the address bar (cut and paste "/intl/en/adwordseditor/" just copy the stuff between quotes
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  • Profile picture of the author LBO
    yup many doctors an professionals use it too. works in many different industries.
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