Dilemma over spam - what do you think?

4 replies
I've been approached by a wine company in Australia to help them sell wine online. Over the past four years they've built up a reasonable business by cold calling, distributing flyers, offering free wine tasting etc.

Recently, they bought an email list of about 100,000 business owners. They've sent eight offers to this list, offering 60% off top European wines. The emails direct people to a landing page with the offer and a buy now button.

As a result of these eight emails, they have sold almost $20,000 worth of wine and gained more than 100 new customers. That's the good news. They have also attracted numerous spam complaints, ranging from a polite 'please take me off your list' to a couple of formal warnings from the authority that monitors spam in Australia. Those warnings were pretty light, along the lines 'this person has complained, please ensure you don't email them again.'

So the dilemma is... do I encourage them to keep doing more of the same? Given they have spent less than $1000 in total on acquiring the list and sending the emails, it looks like a pretty good result.

They have their physical address and phone number on the bottom of every email, an unsubscribe link and always remove those who complain. So the list is gradually getting "cleaner".

Some other alternatives are to use Adwords, Facebook advertising, tele-marketing or direct mail - all of which are more expensive and probably slower to get results.

What do you think? Are they spammers and should be told to stop immediately? Or is there a case for continuing to send out these emails as long as they unsubscribe anyone who asks?

Or maybe a middle ground? What would you do?
#dilemma #spam
  • Profile picture of the author P1
    I believe it really depends on how the list was acquired.

    Are they people that at some point opt'ed in for this types of emails?
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  • Profile picture of the author Danielm
    Sending messages to an un-targeted list of "Business owners" offering them something completely unrelated to their business. Sounds like spam to me whether they are making money doing it or not.
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  • Profile picture of the author Aaron Doud
    I would recommend they start their own list but discontinue the use of the bought list. It made them money but we all know spam makes money. People wouldn't do it if it didn't make money. But they are risking a lot with using that list. They need to get a targeted list of people who actually want to be on it.

    Depending on what program they used to send the spam they may have tracking on who opened it and etc that they could use to make a better list but the spam list is not in it's current form a good list to use.
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  • Profile picture of the author danielkanuck
    Yeah cut it loose. It's like raiding a Vegas casino. If you win big illegally... it is what it is. And if you win illegally, it's best not to ever visit that casino again and try your luck at a second attempt. Similarly, they made a nice $20,000 from spamming, but they should leave it alone. Complaints will pile up, and they might get banned from the internet or something. Ever heard of a guy named Samford Wallace ... or "Spamford Wallace"....? Google him.
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