Should I allow clients to update their site themselves?

13 replies
It seems that everyone that I speak to that wants a website, always says that they want to be able to update the site themselves.

I can understand where they are coming from but I'm not sure if it is a good idea.

I need to make a decision on whether I am going to promote the fact that they can do this and stick to wordpress templates or decide to not offer this feature.

My reasoning is this:

They might think that they need to be able to do this but by the time they have worked out how to log in, and then find the area on the site that needs changing, it would probably be a lot easier to just pay me a nominal fee to do it.

Then you've got the possibility of them breaking the site and me having to fix it!

I feel this will only lead to me spending my time answering questions from them on how to do this and teaching them wordpress.

I can imagine that once you give them access to the site they will then start looking at all kinds of other things that they want to change and I will be the one telling them how instead of charging them for my time.

Basically its good for the client but bad for me.

Also going down this route limits the use of HTML templates and designs which I actually find easier to work with and better looking. So..


Do you think that giving the client this ability is a good or bad idea?

Am I going to alienate a large percentage of potential clients if I choose not to?

Should I just try and re-educate them to just send me an email with the changes, pay the quote they receive and let me do the work properly.


Anyone have any opinions/experiences as I Just can't make a decision here and need help!
#clients #site #update
  • Profile picture of the author Jason Kanigan
    If they paid for it, it's theirs now.

    Happens to me with my copy: I give them the writing. The English is correct and the sales copy is doing its job. Then they start having "ideas". I look back a month later and there it is, garbage grafted onto my copy. Run-on sentences...incorrect grammar...phrasesthat seem to accomplish nothing.

    But it's their copy now. This is why I never show reference copy. If they want me to clean it up later I will...for a price.

    Same for you. Yup, it's their site now. They can mess it up if they want. But if they want it fixed, that comes at a price. "You broke it! I didn't!"

    You can make the offer to make changes so the site doesn't get screwed up. But it's up to the client whether to accept your help or not.

    If you choose to work with html sites instead of an editor like Wordpress, that's OK. Just tell them up front, and what it means for them down the road.

    At the start of the project, you might want to ask them about their level of technical expertise. For those who qualify (ie. NOT technical), you can offer a training program...for a price. Find or make videos and other How To content to give these paying clients; they'll make your life easier.
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    • Profile picture of the author beb19
      I've been debating the same thing myself.

      I've been drawing up a basic monthly package for clients that include required updates, maintenance and then 1 hour of changes as requested by the client.

      Although I agree with the post above, my thinking is: If they know how to use wordpress or whatever platform you used to design their website, why didn't they just do it themselves?

      I plan on suggesting that I will make any changes for the client (up to an hours worth) for free every month, so they don't screw with anything that they shouldn't (obviously I will explain that to them in a more polite way).

      So I don't think there is anything wrong with suggesting that you will make the necessary changes, especially if you tell them that you will do a certain amount for free. Just let them know that for quality purposes, you like to keep a certain amount of control over the site. If they absolutely demand control of it, it is their site, so just work something out with them. If they screw something up and you have to spend hours repairing it, then charge appropriately.

      Just my $.02
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  • Profile picture of the author Shoot
    I just create limits on what they can do for day to day stuff like updating body content ect.. They always have the admin info if they want it but if I give it to them I let them know at that time if they mess it up it will cost to fix it.
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  • Profile picture of the author oda
    I would advise not letting them In.

    Curiosity Killed the cat and they won't be able to help themselves and will change loads of stuff, Break everything and then harass your support line for weeks.

    My advice is to tell them "hey that's what I am here for" and get them to send updates to you.

    If they want to make constant updates to something give them a facebook page to play with and lock them out of wordpress.

    It also allows you to charge a monthly service fee.

    Good luck mate,
    Its a control thing so you need to make them see they have control but your driving the vehicle.

    Oda
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  • Profile picture of the author dminorfmajor
    I just sold my first web design gig last week and I love the fact that all I had to do was explain once how to edit everything on the site. It's only been a week the less time I'm "updating a customer's site" will be more time I have to venture out and get a new customer.

    I can imagine that if you're the only one who can update a site and you get 10 customers, you're not going to have time to search for new customers. Then you're stuck with 10 customers and not growing at all.

    Just my 2 cents. I haven't been in offline marketing very long so I may be way off. Who knows
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  • Profile picture of the author SallyJo
    I've set up sites for people. I kinda fell into doing these by accident.

    Anyway... I charge to "build the house" and they "move the furniture in" (the content).

    If they wanna pay me to be the moving company, too, well, we can do that.

    Mostly it's a nice residual for the hosting renewal every year. Up until now, I haven't been charging monthly - but I think I am going to buckle down and get serious about all of this now and start running monthly payments instead of yearly.
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  • Profile picture of the author ldbjr
    I can tell you from experience that it's probably not a good idea. The company I work for has a website. Not sure who it's with but one of our employees was put in charge of keeping it updated and making changes. It's not working out very well.
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  • Profile picture of the author Rus Sells
    This is a superb business model if you want to get extra billable hours out of your client.

    When the client asks you this just say no problem, I'll be in tomorrow to wait on your customers and do some ordering for you.

    Of course we wouldn't be this crass but you get the point I think.
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    • Profile picture of the author Sue Bruce
      This just happenened to me today. I outsourced the website and the agreement I have for clients says that they have the option of using a web design person or we charge $40/hr for updating.

      He called me and wanted to update the site himself. I asked him "Do you know HTML or is there somebody who knows it who can update?

      He said "What is HTML?"

      Be very specific in your agreement with the client so they have it to refer to and know what to expect.
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      • Profile picture of the author IMBXBomber
        Originally Posted by Sue Bruce View Post

        This just happenened to me today. I outsourced the website and the agreement I have for clients says that they have the option of using a web design person or we charge $40/hr for updating.

        He called me and wanted to update the site himself. I asked him "Do you know HTML or is there somebody who knows it who can update?

        He said "What is HTML?"

        Be very specific in your agreement with the client so they have it to refer to and know what to expect.
        Good call, I charge a flat fee of $150.00 for any text changes and a whole lot more for other stuff. If they saw it takes me 10 minutes to change some text they would want to do it themselves!
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  • Profile picture of the author lint631
    I really find that they are always totally into updating the site themselves in the beginning, then forget everything I taught them 2 months down the road, then call me to do it.

    I then tell them my hourly rate ($75/hr) but also tell them that I have a monthly maintenance plan. I'm happy with which every they pick.

    I love the "building the house" and "moving company" lingo from Wootini. Awesome!
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  • Profile picture of the author IMBXBomber
    I would never allow a customer to update their site. If they saw how easy it was they may start questioning my pricing!
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  • Profile picture of the author fittrainerkyle
    Tell them to have at it!! =P They'll get so overwhelmed and call you back anyway.
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