UK businesses sceptical of SMS marketing!?

19 replies
SMS marketing is very new in the UK and very recently a couple more solutions have appeared to make this even more possible for us off liners to implement over here (Trumpia and Twilio are the ones I know of).

It's clear reading threads here on the warrior that state-side, things a little different and SMS marketing is starting to catch on big time.

I am determined not to miss this opportunity as I feel that this is one of the most significant developments certainly since I have been internet marketing and can really see this working here in the UK as well.

So I've been practising a few pitches to local businesses that I know and also friends to see what they think of the whole idea.

First of all they all seem to pull a very strange facial expression as if I'm talking in a foreign language and when finally I manage to explain the concept to them the common answer is that they 'would not trust' a message sent to them from a strange number.

I then explain that it's not a strange number, that they have opted in to get messages from this person/place and that they would recognise it as a trusted source.

They then all seem to think that if they open the message or reply to it that they will be billed!

These reactions show the innocence of a virgin market and on one hand this is very exciting. On the other though it is frustrating that the general public cannot see the value of such a simple marketing system.

I am wondering if us Brits are just different to our American cousins and that maybe text marketing will never be accepted or understood this side of the pond!

Please tell me I am wrong as I feel I am positioned perfectly to take advantage of this coming wave of opportunity. Did you experience the same blank looks a couple of years ago when it first hit the US? Should I wait for a year or two or just be the pioneer?

Would love to hear your thoughts fellow warriors
#businesses #marketing #sceptical #sms
  • Profile picture of the author StevieJK
    Hi,

    I am a fellow brit about to jump into marketing to UK local businesses, but I also suspect that things are different stateside too.

    I mean, US warriors often talk about prospecting to local US businesses over skype or with desktop sharing - even though we have that here. How many plumbers, sparkys or other such would take you up on this offer? They probably wouldn't have a clue (and be too busy to want to figure it out too).

    A lot of the sales scripts and advice here is US focused, but the principles will be the same. I guess we just gotta keep plugging away.
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    • Profile picture of the author Ed H
      Originally Posted by StevieJK View Post

      Hi,

      How many plumbers, sparkys or other such would take you up on this offer? They probably wouldn't have a clue (and be too busy to want to figure it out too).
      Don't worry, I don't think many plumbers or sparkys (I'm guessing this is what we would call an electrition? - I like sparky better, BTW :-) ) would be able to take a presentation via Skype etc.. either. At least not the smaller guys.

      I did have a large (250+ trucks on the road) plumbing & hvac customer once that was VERY tech savvy (their dispatch center looked like a NASA control center), but they are the exception by far.
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  • Profile picture of the author mcfcok
    In the UK it's a case of EDUCATION EDUCATION EDUCATION! Many consumers have been ripped off by premium text offers via tv shows like GMTV, xfactor and the like.

    The UK's biggest text provider has been going since 2005 and has accrued a customer base beyond 75k.

    The market is there to be attacked, however it appears US business owners appear far more open to new ways of marketing than us over here. I reckon almost all UK adults will have received a text from a business most major banks send them to their customers and doctor/dentists. Pick the right business model for the UK market and you'll be ok... charging £250 per month like some of our warriors do in America won't wash over here.
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    • Profile picture of the author StevieJK
      Originally Posted by mcfcok View Post

      charging £250 per month like some of our warriors do in America won't wash over here.
      Precisely - this is exactly one of the differences. Larger companies may pay this but your local plumber down the road probably won't....
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    • Profile picture of the author sitefurnace
      You're right about education but I think it's the consumers that need educating and then the business owners will follow. Whenever I try to apply the model to someone's business you can see them trying to imagine themselves offering it to their customers and that's where it seems to fall down.

      I don't think they are confident that their customers will trust it - the same way that they don't trust it.

      The only way past this I can see is to make sure that the sign up occurs in the presence of the biz owner so he can explain that there is no risk and instilled the trust that's needed
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      • Profile picture of the author mcfcok
        Originally Posted by sitefurnace View Post

        You're right about education but I think it's the consumers that need educating and then the business owners will follow. Whenever I try to apply the model to someone's business you can see them trying to imagine themselves offering it to their customers and that's where it seems to fall down.

        I don't think they are confident that their customers will trust it - the same way that they don't trust it.

        The only way past this I can see is to make sure that the sign up occurs in the presence of the biz owner so he can explain that there is no risk and instilled the trust that's needed
        This system really isn't rocket science, "Mr business owner give me one good reason why you wouldn't send a promotion via text to people who want to hear from you all for less than 5p?"

        You are selling to the business it's they who need educating, time,apathy fear of IT are all reasons they might/will object so EDUCATE them.... demonstrate the software show them how easy it can be.

        Get a professional website explaining your services....

        Providing low cost, easy to use SMS Software to thousands of companies.
        No set up or monthly fees. No contract period. Free account & free credits.

        Your customers after being educated will know how to attract customers tell them to make customers aware of their new service ask them for their phone numbers, short/long code posters in their business etc

        Dave
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  • Profile picture of the author HypeText
    Originally Posted by sitefurnace View Post

    SMS marketing is very new in the UK and very recently a couple more solutions have appeared to make this even more possible for us off liners to implement over here (Trumpia and Twilio are the ones I know of).

    It's clear reading threads here on the warrior that state-side, things a little different and SMS marketing is starting to catch on big time.

    I am determined not to miss this opportunity as I feel that this is one of the most significant developments certainly since I have been internet marketing and can really see this working here in the UK as well.

    So I've been practising a few pitches to local businesses that I know and also friends to see what they think of the whole idea.

    First of all they all seem to pull a very strange facial expression as if I'm talking in a foreign language and when finally I manage to explain the concept to them the common answer is that they 'would not trust' a message sent to them from a strange number.

    I then explain that it's not a strange number, that they have opted in to get messages from this person/place and that they would recognise it as a trusted source.

    They then all seem to think that if they open the message or reply to it that they will be billed!

    These reactions show the innocence of a virgin market and on one hand this is very exciting. On the other though it is frustrating that the general public cannot see the value of such a simple marketing system.

    I am wondering if us Brits are just different to our American cousins and that maybe text marketing will never be accepted or understood this side of the pond!

    Please tell me I am wrong as I feel I am positioned perfectly to take advantage of this coming wave of opportunity. Did you experience the same blank looks a couple of years ago when it first hit the US? Should I wait for a year or two or just be the pioneer?

    Would love to hear your thoughts fellow warriors
    Things are not that different stateside...

    Educating the Business Owners is a huge part of the process as SMS is relatively new here as well.

    It's important to stress the benefits to the Business Owners, and then I like to follow up with the How and When.

    How, as in "How" Customers Opt in and then review "How" it will benefit them

    When, as in "When" can they get started, "When" can they run Campaigns, "When" do customers Opt In
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    • Profile picture of the author ginnysclub1
      I am confident there's a big difference between the US and UK market with regards to SMS Marketing. As mentioned, lots of people were stung with premium texts as far back as the late 90's to early 2K's with premium ringtones and such.

      Unfortunately, opting into short-codes is associate with premium text rates, in cases upto £5 per text and on occasions these texts have been notoriously difficult to STOP.

      Premium rate and standard rate telephone numbers can be differentiated relatively easily as all premium rate telephone numbers start with 09XX. But text shortcode numbers as far as I am aware are not differentiated in a similar manner.

      Well, what can we do? I suppose we could use long-code numbers, for example, 07XXX to overcome that. But, let's admit it, doing that kinda defeats the object.

      So, calling all successful SMS marketers in the UK, what's your story? How are you doing it?
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  • Profile picture of the author Aaron Doud
    I think the key is who you are targeting.

    Can you explain to the business owner how it will bring them business?

    Resturant/Bar: Use SMS to get regular customers in the doors more often.

    Plumber(brought up in this thread multiple times): I have no clear doesn't seem to make any sense to me. SMS would be worthless to them.

    So a lot will be who you target. Step back as a marketing professional and ask yourself if this was my business how would I market it. If you are selling SMS and you wouldn't use it for the business how will you convince the potential client they should?
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  • Profile picture of the author sdentrepreneur
    IMO....put a fork in SMS Text Messaging. Every thing is going to Mobile Apps for Android/iPhones. Mobile Apps, branded for the client with push notifications and geo targeting is the future my friends. At least that is what I am seeing in San Diego.
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    • Profile picture of the author mcfcok
      Mobile apps are very expensive though? I can't see how consumers are going to download apps of all the local businesses tbh.

      Can you enlighten me more? Tell us what the crack is... how do you go about this business. What are the financials both to businesses and us marketers.

      Cheers

      Dave
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  • Profile picture of the author Aaron Doud
    As a customer I am multiple SMS lists for resturants and busineses. i would never download the app.

    I would say the one resturant has increased my visits from 1 to 2 per month to 4 to 6 per month just via texts.
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    • Profile picture of the author mcfcok
      Originally Posted by Aaron Doud View Post

      As a customer I am multiple SMS lists for resturants and busineses. i would never download the app.

      I would say the one resturant has increased my visits from 1 to 2 per month to 4 to 6 per month just via texts.
      Just been looking at this opportunity over here in uk http://www.biglocalapp.com/, it's like a web-directory but local business get a mini app within the main app-this offers push notifications. Basically consumers only download 1 app...yet get access to all the businesses who have an offer quite clever i suppose. Whaddya think?
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  • Profile picture of the author Aaron Doud
    mcfcok

    That could be interesting to do for a local market. One app opt into the businesses you want. You got me thinking here so a thanks for this idea that was outside my box.
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    • Profile picture of the author mcfcok
      Originally Posted by Aaron Doud View Post

      mcfcok

      That could be interesting to do for a local market. One app opt into the businesses you want. You got me thinking here so a thanks for this idea that was outside my box.
      Lol Aaron, this biglocalapp company are offering this as a franchise for about $6000.... wish i had the brain to set something up like this..... I feel a WSO coming on
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  • Profile picture of the author Aaron Doud
    That's silly. You can totally copy the idea locally cheaply. And once you have one you can have the app modified for other local areas.

    If they were smart they would hire 1099 local salespeople and do that themselves.
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    • Profile picture of the author mcfcok
      Originally Posted by Aaron Doud View Post

      That's silly. You can totally copy the idea locally cheaply. And once you have one you can have the app modified for other local areas.

      If they were smart they would hire 1099 local salespeople and do that themselves.
      True mate, one problem though....I aint got a fooking clue on app development
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  • Profile picture of the author Aaron Doud
    Outsource it or JV it.
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    • Profile picture of the author mcfcok
      Originally Posted by Aaron Doud View Post

      Outsource it or JV it.
      I suppose it's worth looking into, if you decide to investigate it further let me know vice versa Aaron.

      Cheers

      Dave
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