New Cold Call System AMAZING SUCCESS (Hi David Miller!)

18 replies
So David, because I know how much you love reading about new sales systems and ideas as you gleefully told everyone here :

http://www.warriorforum.com/offline-...l-systems.html



I was wondering what you (and everyone) think of this idea...

Cold Calling Into Email

I am sure many of you guys have had the experience of cold calling a prospect to be told 'why don't you send through an email'...

Now, usually I take this as 'Man, another one bites the dust', but I have been thinking...What if you purposefully cold called simply to get them to open the sales email?

It's almost like a double whammy.

1) If they are initially interested, they will simply chat to you over the phone and you might be able to close them there.

2) If they aren't really interested, or busy, you can still use all your cold calling power to encourage them to take the time to open and read your email.

This idea is by NO MEANS revolutionary of course, in fact this thread is more of a question; have you David, or anyone else, tried this 'cold call to encourage them to read email' idea?

PS. My script would be something like :

ME : 'Hi, my name is Luke, I was just wondering if I could have a chat to *business owner*/business owner name?

THEM : 'He's busy/out etc can I take a message/what's it regarding?'

ME : 'Well it's an industry related information letter that I am sending to local businesses in that industry, just wanted to make sure it doesn't get sent to the wrong person or into a spam folder, could you make sure he gets it?'

THEM : 'Sure, I will make a note'

ME : 'Thanks alot!'
#amazing #call #cold #david #miller #success #system
  • Profile picture of the author racso316
    I think what anybody would tell you (as I would) is to try it out, track everything you go through and let us know how it worked out.

    Are you calling to let them know you sent an email already or asking for permission to send one?

    Also, in your thread name you say "new amazing system" but in the post you say it's not new or revolutionary. You say "success" but you've never tried it.

    I'm lost...

    Very decpetive eh, reading too much cheese and whiskers/ bait and switch? haha, I'm messing with ya
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    • Profile picture of the author payoman
      Originally Posted by racso316 View Post


      Very decpetive eh, reading too much cheese and whiskers/ bait and switch? haha, I'm messing with ya
      I think you might be right, I'm going to get a get bad rep for my ridiculous headlines to get people to read the thread, OK no more!! Haha

      Well, what seems to make sense would be to send the email first, then call immediately and ask them to confirm they got it and emphasize that it is IMPORTANT that it gets to the owner.

      Would probably have the most success.
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      • Profile picture of the author Eddie Spangler
        Originally Posted by payoman View Post

        I think you might be right, I'm going to get a get bad rep for my ridiculous headlines to get people to read the thread, OK no more!! Haha

        Well, what seems to make sense would be to send the email first, then call immediately and ask them to confirm they got it and emphasize that it is IMPORTANT that it gets to the owner.

        Would probably have the most success.

        All I suggest is that if you do this PLEASE put more substance in your emails than you have been putting in your forum posts.
        Make them glad they actually took the time to open it.
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        Promise Big.
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  • Profile picture of the author Stranger Danger
    You can also use tracking services such as readnotify and pointofmail to track your emails. You can see if, when and how many times a potential prospect has read your email. You can also log reading duration and whether or not the email was forwarded etc.

    Some services are better than others, but think about how powerful it would be to call them while they are reading your email - especially after they have already read it 5+ times! (yes, it does happen)

    I do not use these services, personally, but I can attest to the legitimacy and effectiveness of such programs, as I personally know several people that use them.
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    • Profile picture of the author David Miller
      It's always interesting to open up this forum and see your own name right at the top, albeit a little scary too!

      First, let me clarify what I meant about "systems" in that previous thread. Clearly I was speaking about all those nifty little methods that IMO lead the prospect to believe that you are up to something other than wanting to sell him your product or service. I don't care if it's cheese and whiskers, lox and bagels, or abbot and costello. If you are hiding your agenda, you're being deceptive.

      Having said that, I have nothing against "systems" as a method of getting things done. In fact, I'm a strong believer in systems that get the job, any job, done in an honest and effective way.

      I have a system. It's my cold calling system. I believe that if you don't have a system you are doomed to failure. If you don't have a system, you'll do something different on every contact. You'll have no way to identify what needs to be changed or corrected.

      My system is pretty simple:

      1. I identify my prospect. I try to waste as little time as possible contacting people that aren't my target market.

      2. I have a script that after a lot of work and tweaking gives me measurable results. I use the script virtually word for word. Part of the work that went into the script was several rewrites to ensure that every syllable was spoken as if I was speaking to someone in the same room.

      I learned from a very accomplished writer that the written word, should read just as if it were spoken if it's to be effective. It was great advice and I still have to work to master it.

      But I digress, let's get back to systems.

      Built into the script are all the critical elements that allow my prospect to understand why he's on the phone with me.

      There are, of necessity, a number of variables, all of which can be handled with a certain amount of ease and confidence because my "system" gives me to advantage of knowing what thing may happen.

      Along the way, at every moment, my prospect is fully aware of why he's on the phone with me. Everything that happens is leading to making it easy for him to buy. One of the reasons for this is because he's fully aware of my intentions within the first 30 seconds of the call.

      Now here's what I see when I read about your email system.

      Lots of ways to look at this. I'm not clear on what it is you're trying to accomplish. But I think I have an idea why you like the method you suggest.

      When I've seen people do this or something like it, what I see is someone who doesn't want to appear to the "pushy salesy" person that so many people in this forum blather on about. So rather than take the chance of presenting your proposition to the owner when you have him on the phone, you feel the need to difuse any tension that you feel exists. Problem is, that the tension only resides in your head, not his.

      If your only goal is to send an email, it's a fine system. I'm sure many owners will be happy to get you off the phone by giving you their email address. But at the end of the day, you'll find that you're no closer to a sale.

      I know from your previous posts that you've started to get some business from calling. I'm not saying it's the only way to get business. I'm not, as some have said in this forum, pushing cold calling as a religion. I'm simply saying that if you've started to do it, and you've decided to back away for any reason, I sincerely hope you don't start looking for a simple or easy way out of getting on the phone and making it happen.

      I don't know if that's the answer or review of your system that you wanted, but it's what you got.
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      • Profile picture of the author payoman
        Originally Posted by David Miller View Post


        When I've seen people do this or something like it, what I see is someone who doesn't want to appear to the "pushy salesy" person that so many people in this forum blather on about. So rather than take the chance of presenting your proposition to the owner when you have him on the phone, you feel the need to difuse any tension that you feel exists. Problem is, that the tension only resides in your head, not his.

        I don't know if that's the answer or review of your system that you wanted, but it's what you got.
        Firstly, that was an amazing reply. I just wanted to touch on the point you made about appearing as the 'salesperson'. It's not really the pushy part, it's the 'salesperson' part. I mean, we all know it. A huge proportion of business owners simply don't want to hear anything you say once you trip that 'salesman' trigger.

        I have been cut off mid sentence WAY too many times. Sure, of course it could be my personal phone skills, but since I can't afford these big cold sales programs KaniganJ and others offer, I am making do with what I can.

        I feel this 'call to simply follow up an email' system COULD work. I am trying to Monday morning, so I will post results so I am not wasting peoples time on this form, as a previous poster mentioned.
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        • Profile picture of the author David Miller
          Originally Posted by payoman View Post

          I have been cut off mid sentence WAY too many times. Sure, of course it could be my personal phone skills
          When people go on diet and begin to exercise many times they don't see the results they are looking for fast enough. They give up and don't just go back to their normal routine, they go back to eating even more, and exercising even less.

          You've conquered what most people here never even attempt. You've picked up the phone and you learned it wasn't easy. Now you're looking for an easy way out. All that's going to happen is that everything you've learned to this point about using the phone is going to go to waste.

          You've had some success already. Now go back and build on that. Remember what you did as best you can, and do it some more. Than keep doing it. Than do it again. It gets easier each time because you'll get better each time.

          The guy with the POS website that you're trying to help, if he doesn't want to talk to you, move on. He'll still have a POS website while one of his competitors says yes to you and has a better web presence because of it. A few months down the road you can call that guy back and tell him you can do for him what you did for his competitor.
          Signature
          The big lesson in life, baby, is never be scared of anyone or anything.
          -- FRANK SINATRA, quoted in The Way You Wear Your Hat
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          • Profile picture of the author Sue Bruce
            This is what does work, from experience.

            The owner is not available. You ask "When is a better time to reach him?"

            Call back lists are important. Start a spreadsheet or keep track manually.

            Then, "I have a valuable coupon I'd like to send him that will save him a

            lot of money Could I fax or email that over for him? It's only 1 page.

            Most will say yes.

            Then, "Which would you prefer, fax or email?

            Using this method, you have asked for permission to send it so it is not

            unsolicited. The call is not a total waste because you have a toe in the

            door and you broke the ice with the gatekeeper.

            Why a coupon? There's an obsession with them. Also, put an expiry date

            on it. I prefer fax because once it's a printed coupon it will be

            thumbtacked, pinned or taped. Less likely to end up in the garbage.

            Call back at the time the gatekeeper gave you as the best time to reach

            owner.

            Also, dollar off coupons work better than a percentage off.

            Good luck!
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  • Profile picture of the author iAmNameLess
    Let's just make this an easy answer.

    I don't like it, because it isn't effective. Can you make sales with it? Sure... The reason it isn't effective, is because you're doing MORE work than you need to, just to make them do MORE work to hear what you have to say.

    I'm not going to email someone, then cold call them to tell them to look at the email. I'm going to cold call them, and since I have them over the phone just jump right into it.
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    • Profile picture of the author payoman
      Originally Posted by iAmNameLess View Post

      Let's just make this an easy answer.

      I don't like it, because it isn't effective. Can you make sales with it? Sure... The reason it isn't effective, is because you're doing MORE work than you need to, just to make them do MORE work to hear what you have to say.

      I'm not going to email someone, then cold call them to tell them to look at the email. I'm going to cold call them, and since I have them over the phone just jump right into it.
      I suppose the reason I do it is this :

      Instead of calling up and being 'the guy trying to sell something (yes, as David mentioned, good salespeople avoid this apparently. I probably just need more practice, but I like to *try* to be creative when finding solutions to problems I'm having)', you are being the 'Caring, local business owner who wants to share some information with another local business owner'.

      You see, I still get like 70% of my calls instantly turned away by gatekeepers OR the business owner isn't available for whatever reason. There isn't a good answer, that I have yet seen, to account for business owners simply not being available to answer your call.

      Using this method, you would avoid your email being discounted by a gatekeeper by following up, and potentially even getting them to tell the boss 'a guy called today about an important email for you, it's labelled XXXXX'.

      So the benefits are, in summary :

      1. You get a gatekeeper to inform the boss about the email, if you can win them over the phone on the importance of it, or simply being charming.

      2. You provide credibility by making a couple points of contact, reinforcing each of them.

      3. You avoid the 'not interested' bit on the phone, because you are simply delivering them a follow-up IE 'Please ensure this email gets through' bla bla

      I hope this makes sense, appreciate the replies.
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  • Profile picture of the author John Durham
    Im gonna have to stop staying up thanking people all night so i can have some left the next day.

    Great Post David.

    @ OP, seems like a waste of motion for ten different reasons, one being that you arent going to catch half of them sitting at their PC, so you wont be able to strike while the iron is hot.

    In a word "Not ergonomic".
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  • Profile picture of the author iAmNameLess
    Payoman... I understand your thinking and I can see why you feel that way. You may be right, but if it makes you feel better and pushes you to make calls then cool. I just think that it isn't as efficient as it could be. I think you could hammer the phones and talk to more people and get better results than emailing first, keeping a database of the emails, and then calling them to ask if they have read it yet.

    I think you're adding too many steps. I don't think that is the biggest problem though, you are wanting your email itself, to sell.

    If you are going to do this, I would suggest to be prepared to sell once you call and follow up, pitch them.
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  • Profile picture of the author Jason Kanigan
    Waste of time. Will not work.

    You'll politely be told they'll look for the email, but they never will.

    Downgrading yourself from a potential live conversation to a blind email is...silly.
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  • Profile picture of the author Yawg Dawg
    One way I get by gatekeepers is to ask for business owner by first name. And when told he's in meeting or out or busy etc. and can they take a message I tell them no, that I just wanted to shoot the breeze with them and will call another time. Makes it sound like I really know them. I keep doing that until I get through and then I just giive the owner my pitch. And I close with best time to see them and give them choice of 2 times so that they end up deciding on best time to see me for appt. as opposed to whether they will see me or not. It works for me.
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    • Profile picture of the author Ian Grima
      Great technique for cold calling Yawg Dawg.
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      • Profile picture of the author sandalwood
        I might be out to lunch with this advice but it actually worked for me. For some dumb stupid idiotic reason I decided to add tax prep to our office offerings. I didn't have one client when I agreed to do it. So, here is how I got people to come by and let me do their taxes.

        I called every business strip plaza by strip plaza. I didn't want to speak to anyone but the gatekeeper.

        Why?

        Because the owner damn well wasn't going to post my flyer in the break room That wasn't in his job description.

        When the person answered, I'd say:

        Hi, my name is Tom with such and such a tax service. (I'd ask With whom am I speaking if they didn't have their name in the opening dialogue.) We are new in town (and we were) and we are offering to do people's taxes for less than all the other guys. May I fax you a flyer that you can hang in your break room? It explains everything to a T.

        The answer was either yes or no which is what I wanted. Out of 100 calls on this particular day, only two said no. Everyone else said yes. The other days were less productive but never less than 80 said yes.

        Notice what I had. I had the lady's name and the company's fax number AND permission to invade their space with other offers if I just called and told her what I was about to fax. How do I know I had that? I faxed them other stuff.

        I didn't fax just the flyer. I also faxed a letter I addressed to her boss. It said something like, so and so has marvelous phone manners and it was an absolute joy speaking with her. I think you are lucky to have her as your phone person. yada yada yada.

        You tell me, if I called back was I able to get the info I wanted for my ins presentation to the boss?

        Now it would seem to me that if I was a web designer or seo genius or whatever your skills and all you did was call and say what I said you'd get the same results.

        Why?

        Because nobody calling them has the balls to ask for their fax number to fax over a flyer with their sales pitch on it. Call 100 people Monday and see how many gatekeepers say yes. I'll bet it is over 50. Now how you convert them is another story. But at least I got you in the door.

        Good luck.

        Tom
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        • Profile picture of the author Jason Kanigan
          Originally Posted by sandalwood View Post

          I might be out to lunch with this advice but it actually worked for me. For some dumb stupid idiotic reason I decided to add tax prep to our office offerings. I didn't have one client when I agreed to do it. So, here is how I got people to come by and let me do their taxes.

          I called every business strip plaza by strip plaza. I didn't want to speak to anyone but the gatekeeper.

          Why?

          Because the owner damn well wasn't going to post my flyer in the break room That wasn't in his job description.

          When the person answered, I'd say:

          Hi, my name is Tom with such and such a tax service. (I'd ask With whom am I speaking if they didn't have their name in the opening dialogue.) We are new in town (and we were) and we are offering to do people's taxes for less than all the other guys. May I fax you a flyer that you can hang in your break room? It explains everything to a T.

          The answer was either yes or no which is what I wanted. Out of 100 calls on this particular day, only two said no. Everyone else said yes. The other days were less productive but never less than 80 said yes.

          Notice what I had. I had the lady's name and the company's fax number AND permission to invade their space with other offers if I just called and told her what I was about to fax. How do I know I had that? I faxed them other stuff.

          I didn't fax just the flyer. I also faxed a letter I addressed to her boss. It said something like, so and so has marvelous phone manners and it was an absolute joy speaking with her. I think you are lucky to have her as your phone person. yada yada yada.

          You tell me, if I called back was I able to get the info I wanted for my ins presentation to the boss?

          Now it would seem to me that if I was a web designer or seo genius or whatever your skills and all you did was call and say what I said you'd get the same results.

          Why?

          Because nobody calling them has the balls to ask for their fax number to fax over a flyer with their sales pitch on it. Call 100 people Monday and see how many gatekeepers say yes. I'll bet it is over 50. Now how you convert them is another story. But at least I got you in the door.

          Good luck.

          Tom
          I think the reason this approach worked is because you personalized the message by complimenting the gatekeeper.

          No doubt they picked the fax up, read it, saw their name in lights and rushed it on over to their boss.

          Now that's a good idea. Ensures your info gets read, rather than round-filed.
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        • Profile picture of the author racso316
          Originally Posted by sandalwood View Post

          I might be out to lunch with this advice but it actually worked for me. For some dumb stupid idiotic reason I decided to add tax prep to our office offerings. I didn't have one client when I agreed to do it. So, here is how I got people to come by and let me do their taxes.

          I called every business strip plaza by strip plaza. I didn't want to speak to anyone but the gatekeeper.

          Why?

          Because the owner damn well wasn't going to post my flyer in the break room That wasn't in his job description.

          When the person answered, I'd say:

          Hi, my name is Tom with such and such a tax service. (I'd ask With whom am I speaking if they didn't have their name in the opening dialogue.) We are new in town (and we were) and we are offering to do people's taxes for less than all the other guys. May I fax you a flyer that you can hang in your break room? It explains everything to a T.

          The answer was either yes or no which is what I wanted. Out of 100 calls on this particular day, only two said no. Everyone else said yes. The other days were less productive but never less than 80 said yes.

          Notice what I had. I had the lady's name and the company's fax number AND permission to invade their space with other offers if I just called and told her what I was about to fax. How do I know I had that? I faxed them other stuff.

          I didn't fax just the flyer. I also faxed a letter I addressed to her boss. It said something like, so and so has marvelous phone manners and it was an absolute joy speaking with her. I think you are lucky to have her as your phone person. yada yada yada.

          You tell me, if I called back was I able to get the info I wanted for my ins presentation to the boss?

          Now it would seem to me that if I was a web designer or seo genius or whatever your skills and all you did was call and say what I said you'd get the same results.

          Why?

          Because nobody calling them has the balls to ask for their fax number to fax over a flyer with their sales pitch on it. Call 100 people Monday and see how many gatekeepers say yes. I'll bet it is over 50. Now how you convert them is another story. But at least I got you in the door.

          Good luck.

          Tom

          Wow that's some serious advise. Thanks
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