What do you need to make your offline business easier?

I'm going to go all out here and list what I'd want as an "ideal" software that I'd be interested in.

It would be a combination of the following:
1. infofree.com or yp, manta, etc., so a way to gather a list of leads to search and filter by revenue, employees, email addresses, etc. (way to get a list of leads/potential prospects)

2. Send email from the software with ability to integrate with gmail or pop3 from host. + integrate with Skype to be able to make calls from the software (ways to contact prospects)

3. Some type of client management system to put in new client information and the solutions they're getting, what they're paying, their value to us as a client, what work needs to be completed, etc.

4. Last some type of business operations & time management area to input the systems/solutions we run in our business that we can refer to and follow. Also delegate tasks to people on our team or VA's, outsourcers, etc. something like Asana maybe..

5. This would also be made into an app, so everything can be managed on the go.

Currently for me I have all of these things already but nothing is integrated into one system. One platform to handle multiple tasks would be ideal.

Invoicing - we are using freshbooks at the moment but it is not ideal because there are no categories, and we have to trawl through dozens of products - currently looking for a new and better system.