When does high pressure work?

18 replies
On the phone, when does it work and when does it not work? Without being fraudulent, is it always desirable?
#high #pressure #work
  • Profile picture of the author Claude Whitacre
    You'll have to give an example of what you mean. What is "high pressure" to you?

    Asking someone to decide while you are on the phone?
    Getting loud and agressive?
    Using a bear trap close that preys on the weak willed?
    Being straight forward and business like?
    Threatening them?
    Not letting them hang up until they buy?
    Arguing?
    Using Hypey words?

    I can tell you that great selling never feels like pressure to either the buyer or the seller. And being sold by a great salesperson feels like getting a massage. I'm not kidding.

    But everyone has their own version of what "high pressure" is. So, could you be more specific?
    Signature
    One Call Closing book https://www.amazon.com/One-Call-Clos...=1527788418&sr

    What if they're not stars? What if they are holes poked in the top of a container so we can breath?
    {{ DiscussionBoard.errors[6967030].message }}
    • Profile picture of the author socialentry
      Originally Posted by Claude Whitacre View Post

      You'll have to give an example of what you mean. What is "high pressure" to you?

      Asking someone to decide while you are on the phone?
      Getting loud and agressive?
      Using a bear trap close that preys on the weak willed?
      Being straight forward and business like?
      Threatening them?
      Not letting them hang up until they buy?
      Arguing?
      Using Hypey words?

      I can tell you that great selling never feels like pressure to either the buyer or the seller. And being sold by a great salesperson feels like getting a massage. I'm not kidding.

      But everyone has their own version of what "high pressure" is. So, could you be more specific?
      What is a bear trap close (googling it gets results on grizzly bears)?

      is that when you go

      "This product does so and so.Will that be visa or mastercard?"

      "I hear you, now this product will [counter objection],
      "we take Visa,mastercard or AE, which one will it be today?"

      ad infinitum until the guy buys or hangups?

      and when the rep says things like:

      "Ok, I have such a hectic agenda, it's now or never"

      Well if that's the case yeah I think so. Or at least in my city, that's the way it seems to be understood.

      The gal I was working for told me it was only good when you were selling stuff to people who were desesperate but it was a bad idea for less attractive offers. She told me the tactics work but it wasn't in line with the company philosophy (in part because the leads were beat up and the reps were calling the same leads over and over).

      Perhaps I'm doing it wrong though, because when I started working at the first company, they told me I had to be very assertive and come across as a boss. Never stumble over words or admit wrongdoing, assume I was higher or equal in rank to the person I was speaking to,etc.

      Loud/aggressive/threatenning I've never seen anyone do this because I'm not very experienced but I guess it would qualify as well.
      {{ DiscussionBoard.errors[6970314].message }}
      • Profile picture of the author Claude Whitacre
        Originally Posted by socialentry View Post

        What is a bear trap close (googling it gets results on grizzly bears)?

        is that when you go

        "This product does so and so.Will that be visa or mastercard?"

        "I hear you, now this product will [counter objection],
        "we take Visa,mastercard or AE, which one will it be today?"

        ad infinitum until the guy buys or hangups?

        and when the rep says things like:

        "Ok, I have such a hectic agenda, it's now or never"
        Thanks for clarifying what you mean.

        A beartrap close is a close where you manipulate the prospect to agreeing that if a condition is met (one seemingly impossible), they will buy. Then you agree to the condition..and they now feel obligated to buy.

        It only works on people who want to appear consistent in the eyes of the salesman. It is manipulative, it sometimes works, and it's wrong. (in my opinion)

        "I hear you, now this product will [counter objection],
        "we take Visa,mastercard or AE, which one will it be today?"

        I've never talked like that, so I can't tell you if that's pressure or not.

        What if the prospect says "I don't have $2,000 today"
        And you say "Putting aside the fact that the funds aren't in your hand, do you think this is a good idea, that you would want to use?"

        They say "Well, yes. But I don't have $2,000 today"

        You say "I understand. If you are serious about this, would it help if we spread this over a year?"

        They say "Sure! can I do that?"

        Is that pressure? You are helping someone who really wants what you have.

        But most people at least give a token resistance. Usually they just feel better slowing down the buying process.

        Sometimes they just want to feel like they "negotiated". It gives them a chance to tell a better story to their friends.


        Have you ever bought a car off of a car lot? Did you pay sticker? No. You are least gave a counter offer or offered some sort of resistance.

        The examples you give aren't what I would call pressure, and they read as sloppy selling. But we all see the world through a different lens.
        Signature
        One Call Closing book https://www.amazon.com/One-Call-Clos...=1527788418&sr

        What if they're not stars? What if they are holes poked in the top of a container so we can breath?
        {{ DiscussionBoard.errors[6970558].message }}
        • Profile picture of the author socialentry
          Originally Posted by Claude Whitacre View Post

          The examples you give aren't what I would call pressure, and they read as sloppy selling. But we all see the world through a different lens.
          quite possible as I am not only very bad at giving explanations but also not a terribly talented salesman lol.

          I haven't seen the scammier side of the industry either albeit apparently they exist in large quantities in my corner of world.
          {{ DiscussionBoard.errors[6970596].message }}
          • Profile picture of the author John Durham
            Originally Posted by socialentry View Post

            quite possible as I am not only very bad at giving explanations but also not a terribly talented salesman lol.

            I haven't seen the scammier side of the industry either albeit apparently they exist in large quantities in my corner of world.
            If you arent a talented salesman, like Im not, you can still be a record breaker.

            Remember this "My face they may despise, my bargains they may reject, and even my mannerism may cause them suspicion, yet my love will melt their hearts like the sun warms even the hardest clay, and build a bridge into their souls... and WHO IS THERE WHO CAN SAY NAY TO ME WHEN THEIR HEART FEELS MY LOVE?"

            If I have nothing else, I can succeed with love alone.

            Read Og Mandino's "The Greatest Salesman In The World".

            If you truly want to be a great salesman, it will help. It wont help if you dont want to be one though.

            It took me from being the lowest man in a thousand telemarketers, to being so far ahead of the whole pack that they just gave up on trying to catch up anymore...

            If you ask me, the b52's song love shack should have said "Og Baby! Thats where its at."

            If you read this book , with an open heart, it will transform you.
            {{ DiscussionBoard.errors[6970659].message }}
            • Profile picture of the author Claude Whitacre
              Originally Posted by John Durham View Post

              If you arent a talented salesman, like Im not, you can still be a record breaker.
              .
              John; What you are saying about not being a great salesman simply isn't true.
              I'm a huge fan of High Probability Selling too.

              I think of great salesmanship as clear thinking and clear communication.
              And you have that in spades, brother.

              Personally, I am very easy to get rid of on the phone or in person. But if I see the prospect moving over to the "I'll buy" position...even slowly, I'll hold on until they change direction. It's the "Salesman's Soul" I just can't seem to shake.

              It may be all those years of using "technique" when selling and training salespeople. Old habits die hard.
              Signature
              One Call Closing book https://www.amazon.com/One-Call-Clos...=1527788418&sr

              What if they're not stars? What if they are holes poked in the top of a container so we can breath?
              {{ DiscussionBoard.errors[6971739].message }}
              • Profile picture of the author John Durham
                Originally Posted by Claude Whitacre View Post

                John; What you are saying about not being a great salesman simply isn't true.
                I'm a huge fan of High Probability Selling too.

                I think of great salesmanship as clear thinking and clear communication.
                And you have that in spades, brother.

                Personally, I am very easy to get rid of on the phone or in person. But if I see the prospect moving over to the "I'll buy" position...even slowly, I'll hold on until they change direction. It's the "Salesman's Soul" I just can't seem to shake.

                It may be all those years of using "technique" when selling and training salespeople. Old habits die hard.
                It just means you "own" your techniques now. I may not be a sucky salesman, but I was when I started, bigtime. Now I own alot of techniques that I dont really think about, and like you describe I can kind of "feel" the direction the prospect is going. If its south, then CLICK "Bye", if there is some interest, even a SEMI interested vibe, I will hold on softly until i start feeling them go the other way. You hit it on the head.

                I rarely ever come on strong...its kind of like hanging back in the boxing ring and letting someone wear themselves out, only looking for a good opening and not wasting punches. Staying on top of their vibe, but not overwhelming them. You describe it well.
                {{ DiscussionBoard.errors[6971841].message }}
                • Profile picture of the author Claude Whitacre
                  Originally Posted by John Durham View Post

                  It just means you "own" your techniques now. I may not be a sucky salesman, but I was when I started, bigtime. Now I own alot of techniques that I dont really think about, and like you describe I can kind of "feel" the direction the prospect is going. If its south, then CLICK "Bye", if there is some interest, even a SEMI interested vibe, I will hold on softly until i start feeling them go the other way.
                  Thank you. I admit that this idea is very difficult to teach. As long as they are coming toward me, I'll keep at it. But once I can tell they are moving away, even slightly, I stop. In my entire career I've never seen a prospect move toward me...then start moving away...and then come back a second time.

                  Here's a tidbit on closing. In my entire life, selling vacuum cleaners in people's homes (Until a few years ago). I must have given 12,000 presentations and got 6,000 sales. The last several years, my closing question was "If we could work it into your budget, would you like to own one?"
                  It was handy for a multitude of reasons I won't go into here. But I've had only one person...ever...answer "No" to that question. It's just hard to say "No" to a decent salesman. Don't get me wrong...many didn't buy...but it was actually liberating when that one lady said "No" to me.

                  Because I could leave.
                  Signature
                  One Call Closing book https://www.amazon.com/One-Call-Clos...=1527788418&sr

                  What if they're not stars? What if they are holes poked in the top of a container so we can breath?
                  {{ DiscussionBoard.errors[6972659].message }}
  • Profile picture of the author Jose Princely
    Thread needs some detailed explanation to reply best answer. Looking forward to help..
    {{ DiscussionBoard.errors[6968950].message }}
  • Profile picture of the author markcr
    Banned
    NEVER!

    High pressure = scam for sure.

    you explain the benefits and leave it with them. If you have to resort to high pressure it is not right.
    {{ DiscussionBoard.errors[6969362].message }}
    • Profile picture of the author Claude Whitacre
      Originally Posted by markcr View Post

      NEVER!

      High pressure = scam for sure.

      you explain the benefits and leave it with them. If you have to resort to high pressure it is not right.
      I'm glad you brought this up, even though you aren't the original poster.

      It's not that high pressure (as you define it) is bad. It's that it doesn't work. Every person called has the option to say "No" and even to be rude and hang up. It's impossible to pressure someone over the phone to buy.

      Now, you can be loud and boisterous. You can try to trick someone with verbal gymnastics. But that isn't selling. And only the poorest cold callers do it. You see, being a moron takes no training.

      But real selling is more than "explaining the benefits and leaving it to them".
      You ask questions to find out which benefits to explain. You ask questions to find out if they are even the right person to talk to. You even ask questions to find out if you want to work with them. (assuming you are selling offline SEO services).
      You need to know what they are thinking about what you sell. What will be their concerns, their prejudices, and beliefs that aren't true.

      You have to ask questions to build value, so that they tell you that they would pay more than you are asking.

      But (and this is a killer) most sales that are lost...are almost sold. And many sales that are made are barely made. So technique does come into it. And it's not a win-lose thing.

      If the client feels pressure, it's a sign that you are doing something wrong.

      The only exception I know of is waiting silently after you ask your last question. They don't feel pressure, because they are thinking about your proposition. But you might.

      In the rare instance that I've been in this "Battle of silence" (in person) the business owner and myself both know what is happening. We both get a laugh out of it in the end.
      Signature
      One Call Closing book https://www.amazon.com/One-Call-Clos...=1527788418&sr

      What if they're not stars? What if they are holes poked in the top of a container so we can breath?
      {{ DiscussionBoard.errors[6970301].message }}
  • Profile picture of the author markcr
    Banned
    Trying to close a deal now at all costs. Using all kinds of subtle phsychological tricks or even getting agressive.

    You'll have to give an example of what you mean. What is "high pressure" to you?
    {{ DiscussionBoard.errors[6969375].message }}
  • Profile picture of the author John Durham
    High pressure is just an "operating system", the other end of the spectrum is "High probability" which requires NO pressure.

    This is like asking "When does a hybrid automobile work"?

    It always works, but you can also drive a car that runs completely on gas.

    Different operating systems. Both work. What works best for YOU is the question.

    Some people operate off rebuttals, and others operate off of voice inflections... Some people have a soft approach and others have a hard approach.

    Its apples and oranges.

    Some people will argue with every customer and wrestle them into a sale, and others are like water and let it flow till it flows to the right prospect who easily says yes.

    I can do either, but Im a fan of High Probability and thats how I have broken records while others were rebutting till they were blue in the face being hams.

    Quietly, smoothly... you would hardly even know I was there unless you looked at the score board.

    The tortoise and the hair, all the way for me. Thats my motto "I am the tortoise!"
    {{ DiscussionBoard.errors[6970595].message }}
  • Profile picture of the author kenmichaels
    Hey a real sales call thread.. with lots of info people can learn from...

    They are so rare nowadays...

    I have been accused of throwing some pressure around.

    I usually only do it when they are on the fence, they know they want it
    i know they want it... but they are scared to come off the money.

    I learned a long time ago, if you do high pressure all the time...
    you will get a ton of sales.... but your also going to get a ton
    of charge backs. you just cant stay in business if your
    writeing a bunch of bad deals due to crap tactics.

    I have since learned, asking the right questions will make the prospect
    put the pressure on them selves.
    Signature

    Selling Ain't for Sissies!
    {{ DiscussionBoard.errors[6971903].message }}
    • Profile picture of the author John Durham
      Originally Posted by kenmichaels View Post


      I learned a long time ago, if you do high pressure all the time...
      you will get a ton of sales.... but your also going to get a ton
      of charge backs. you just cant stay in business if your
      righting a bunch of bad deals due to crap tactics.
      Now more than ever , people dont mind being called but they want to energetically invite you into their space after hello... Asking if they are interested is one thing, but being intrusive and obnoxious is another. Not cool in 2012.

      Giving pressure where its appropriate is cool, but thinking you are going to get on the phone and bully people through from beginning to end is a recipe for charge backs, and a recipe for feeling like you got ran over by a mack truck at the end of every day.

      I teach some "bullying" (for lack of a better word) in the telemarketing kung fu report, but its all to be taken with common sense. Not meant to bang heads with people all day, just good to know how to apply where its necessary. I really dont want to spend my day talking till Im ouit of breath to people who just want me to get off the phone. There are plenty of people who want to talk.
      {{ DiscussionBoard.errors[6971981].message }}
      • Profile picture of the author kenmichaels
        Originally Posted by John Durham View Post

        Now more than ever , people dont mind being called but they want to energetically invite you into their space after hello... Asking if they are interested is one thing, but being intrusive and obnoxious is another. Not cool in 2012.

        Giving pressure where its appropriate is cool, but thinking you are going to get on the phone and bully people through from beginning to end is a recipe for charge backs, and a recipe for feeling like you got ran over by a mack truck at the end of every day.

        I teach some "bullying" (for lack of a better word) in the telemarketing kung fu report, but its all to be taken with common sense. Not meant to bang heads with people all day, just good to know how to apply where its necessary. I really dont want to spend my day talking till Im ouit of breath to people who just want me to get off the phone. There are plenty of people who want to talk.
        Yup, However i should point out... personally i love to rebut..
        i dunno why... but it gets my motor running...

        Kill them with common sense...

        That is provided... that they showed any buying signals...
        even if it was just a teeny tiny glimmer...

        then i am all over it.
        Signature

        Selling Ain't for Sissies!
        {{ DiscussionBoard.errors[6972037].message }}
        • Profile picture of the author John Durham
          Originally Posted by kenmichaels View Post

          Yup, However i should point out... personally i love to rebut..
          i dunno why... but it gets my motor running...

          Kill them with common sense...

          Well, some people love the hunt... I like a clean kill myself - SWOOSH- not too bloody. lol

          But I can understand your vibe. When that adrenaline gets pumping you CAN absolutely overwhelm with energy and just blow peoples doors off till they say YES! YES! YES! lol

          There have been times on the phone when one of my competitors was creeping up on me, thinking he could take me down, and I will kick in that nitro on them. But generally Im pretty laid back and I kind of attract people into the sale.

          You are a classic person that is just a salesman all the way to the bone Ken- I can tell you love the hunt.

          Ps. You would probably whip my tail too, because these days, if it dont come easy I just let it go. No so driven to compete. You wouldnt be an easy take down.
          {{ DiscussionBoard.errors[6972071].message }}
  • Profile picture of the author misterme
    You're talking not about just "pressure" but about "high pressure"... I'd say most people today will instantly put up resistance. Though smaller ticket items are sold ok even with some pressure, because the commitment level and risk is low.
    {{ DiscussionBoard.errors[6972374].message }}

Trending Topics