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Need advise on my phone script for reputation management

by henry Argueta
8 replies
So here it is.


"I was calling you because i was looking at your business online, but i saw that your company has a lot of bad reviews, i was wondering if you knew about them? I kind of just wanted to hear your point of view on them? Because i know not all of the time those bad reviews are true.


Well you know i am actually an expert on reputation marketing, and i like to help businesses get a 5 star reputation. I know you can agree with me that having a bad online reputation is hurting your business, right?
"Would you be interested in hearing how i can help your business get a 5 star reputation""

From there i would explain what i can do for them, and answer any question and try to close them, but kind of hoping they will close themselves.

Im really debating, if i should just set up appointments for myself instead though, i think since i am not so great at closing, maybe i can do better if i present in person, this way i can show them what i can do. Anyways
Please give me some feedback on this, any help will be appreciated :-)
Thanks warriors
#advise #management #phone #reputation #script
  • Profile picture of the author d0rhk
    Now, there's many more seasoned and experienced individuals on here, but I'll try to give you some input.

    Don't try to close on the first call. Your first interaction is just to get to talking to the owner, and let him know. Get a feel for if their "online rep" is important to him or not. If it isnt, move on. If it is, try to book an appointment first before you try to sell over the phone.

    Mwind076 told me this - act like you have the appointment. "I'd love to show you how I can get your business a 5 star reputation. I'll be in your area tomorrow, will you be there after lunch?"

    Hope that helps!
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    • Profile picture of the author henry Argueta
      Originally Posted by d0rhk View Post

      Now, there's many more seasoned and experienced individuals on here, but I'll try to give you some input.

      Don't try to close on the first call. Your first interaction is just to get to talking to the owner, and let him know. Get a feel for if their "online rep" is important to him or not. If it isnt, move on. If it is, try to book an appointment first before you try to sell over the phone.

      Mwind076 told me this - act like you have the appointment. "I'd love to show you how I can get your business a 5 star reputation. I'll be in your area tomorrow, will you be there after lunch?"

      Hope that helps!
      I like it, i know to close on the first call isn't easy and it takes experience, which i don't have.
      Besides i need to get out if the house. Lol.
      Maybe i should just go with setting the appointments
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      • Profile picture of the author iain1066
        Focus on businesses with good reviews, or no reviews as they will generally be far more concerned about their reputation than a company with a poor track record of customer service.
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        • Profile picture of the author henry Argueta
          Originally Posted by iain1066 View Post

          Focus on businesses with good reviews, or no reviews as they will generally be far more concerned about their reputation than a company with a poor track record of customer service.
          Oh trust me, businesses with bad reviews are desperate, if they knew how to fix them they would of done it already, but they don't.

          I used to manage a restaurant and business went down as soon as peoplestarted right bad reviews. And the owner knew it, but didn't know what to do.
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    • Profile picture of the author DesertSand
      Set up an appointment to meet them rather than sell over the phone.
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      www.ceruttimarketingsolutions.com
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  • Profile picture of the author ambrking
    Agree with d0rhk. Do not try to close on the first call. Build rapport first. Do not be too pushy. All in all, the script is simple, which is better.
    Signature

    Increase ROI with lead generation and appointment setting.

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  • Profile picture of the author Jason Kanigan
    As soon as you say, "Your company has a lot of bad reviews," you're done. You'll get a defensive prospect.

    "Have you looked online, and seen what kind of reviews your company has?"

    "What did you see?"

    "How did that make you feel?"

    "Are you comfortable having those out there?"

    "Do you believe it's worth doing something about them?"

    This is the line of questioning that will help you.

    And how they'll earn a 5-star reputation is far less up to you or any outside consultant than their core values. All you do is help with one of the perception filters.
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    >> How To Grow Your Online Business [FREE Training Video, No Opt-In, from 10+ Year Vet]

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    • Profile picture of the author henry Argueta
      Originally Posted by Jason Kanigan View Post

      As soon as you say, "Your company has a lot of bad reviews," you're done. You'll get a defensive prospect.

      "Have you looked online, and seen what kind of reviews your company has?"

      "What did you see?"

      "How did that make you feel?"

      "Are you comfortable having those out there?"

      "Do you believe it's worth doing something about them?"

      This is the line of questioning that will help you.


      And how they'll earn a 5-star reputation is far less up to you or any outside consultant than their core values. All you do is help with one of the perception filters.
      Thanks, your the man jason
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