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how much would you pay for good telemarketing script ?

by smallbusinesstoolkit
30 replies
Just a little poll - how much would you pay for good telemarketing script for selling webdesign , seo +hosting
#good #pay #script #telemarketing
  • Profile picture of the author Jason Kanigan
    A lot more than your choices.
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  • Profile picture of the author Mwind076
    We charge 100 for basic scripting...BASIC.

    I wouldn't advise, want or trust a 20$ script. It would most likely be cookie cutter and not have any backup or the background put into it that a professional one would give you.
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    • Profile picture of the author smallbusinesstoolkit
      Originally Posted by Mwind076 View Post

      We charge 100 for basic scripting...BASIC.

      I wouldn't advise, want or trust a 20$ script. It would most likely be cookie cutter and not have any backup or the background put into it that a professional one would give you.
      how long are you scripts ?
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      • Profile picture of the author Mwind076
        Originally Posted by smallbusinesstoolkit View Post

        how long are you scripts ?
        A basic script is as long as necessary to get the point across. Shorter is better because no one wants or needs to listen to your caller reading things for 5 pages or giving rebuttal after rebuttal. Our scripts are made after discussing your needs and what you want out of a call, then discussing our advice on what should be included, then we make the script. That basic price includes one script and one consultation call to develop it. That one script can be for email campaigns, appointment setting, giving out websites, gathering information or sales, just depends on what you need.

        Anything over that is more, and based on individual needs.

        It can go as high as Jason has shared, but with us, that would be for something like a call center or training with in depth scripts and multiple levels of calls/callers.
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  • Profile picture of the author Jason Kanigan
    Click here

    That's how much *I* get paid, outside of WF. But that's not the market in here.


    EDIT: there's a lonely fella out there who likes to troll. Other people don't see his genius. On his little blog where he trash talks various forum members in order to get attention since his own public persona is an absolute zero, and no one else can comment, he posted another screenshot. In it, the total of my earnings was less than the value of the contract in the screenshot above. He did a little smartass happy dance, claiming that I was BSing the group.

    So here's a screenshot from tonight. The total is EVEN LOWER!! I must be the biggest BSer since time began!!

    Funny thing...Elance shows the earnings in the last twelve months in the profile. It's a moving figure. And I did three projects on Elance at well above average rates before realizing the clientelle was mostly bottomfeeders and moving on. So that total's going to go down down down...unfortunately our "smart" friend couldn't read the fine print. But as long as there are other people out there who are more worthy of attention than he is, he'll keep using our names and trash talking us to attract attention to himself. Well, good luck fella. You're gonna need it.
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    • Profile picture of the author Claude Whitacre
      For a complete script from greeting to close, with answers to objections, upsells....

      Certainly $500. $1,000 wouldn't be out of line.

      Jason Kanigan, Mwind076, and John Durham will do it for Warriors for less than that. You can't whip out a good custom script in an hour. Certainly a full day. even for the most experienced script writer. Kanigan, Durham, and Mwind076 are offering Gold for $5 an ounce.

      Nothing will shoot you to the top of sales faster than a proven script by a real salesperson.
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      • Profile picture of the author jimbo13
        Are you asking out of curiosity, because you are thinking of getting one done for yourself or because you wish to offer this service and you are doing some Market Research?

        Questions such as these usually have a reason behind them.

        Dan
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        • Profile picture of the author John Durham
          Originally Posted by jimbo13 View Post

          you are doing some Market Research?
          You have to be experienced on the phone itself to write good scripts. (I know this isnt what you mean but... on a side note), you have to take a ton of things into account that you cannot learn from researching. Its not just about what you say, its the way you say it, the style in which you are presenting...

          Also you cant write it like ad copy, you have to remember, a person is going to say it hundreds of times, so you have to consider the way consonants are bunched up and vowels and the way words alliterate or "roll off the tongue"....meter... the actual rhythm of the words believe it or not.

          "Word Meter" is like facial symmetry that people respond to.

          So a good "copywriter" a "script" writer does not make necessarily.

          I would not advise paying for a script from just anyone, and Im not saying this for my own benefit... Because there are alot of silent laws that you learn from alot of time on the phone, and Im not talking CASUAL time... that come into play, which can only be learned if you have had to repeat a script 50 thousand times... they dont come from mere research.

          Anyway Dan, I know that's not what you were asking, but the word RESEARCh made me think of this and want to bring it up.

          I have been paid thousands of dollars for piloting scripts and programs offline, but as Jason said - On the Warrior Forum the market is different, these are individuals trying to make it mostly, most dont have that much money to spend although , I was recently paid a few thousand dollars by a guy here to develop a script and give his TM a week of training for two hours per day. Thats a rare case here.

          By the way, his TM does 8 appointments per day now.

          -JD
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          • Profile picture of the author jimbo13
            Thanks John

            Your answer is what I know to be the case in the real world, I was curious what the OPs motive for the poll was.

            WF members wont give any meaningful indication as far as I am concerned.

            If he wants a script then the poll will lead him to think this may be a going rate which it is if you convert to ££s and add a couple of zeros on (he is English)

            And if he was thinking of making a future offering and these were prices points he was 'testing' then he has no idea what he is doing.

            So I was just curious as to why he wants to know.

            Anyway why am I up? It's 01:30 so I had better toddle off.

            Cheers

            Dan
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          • Profile picture of the author Claude Whitacre
            Originally Posted by John Durham View Post

            You have to be experienced on the phone itself to write good scripts. (I know this isnt what you mean but... on a side note), you have to take a ton of things into account that you cannot learn from researching. Its not just about what you say, its the way you say it, the style in which you are presenting...

            Also you cant write it like ad copy, you have to remember, a person is going to say it hundreds of times, so you have to consider the way consonants are bunched up and vowels and the way words alliterate or "roll off the tongue"....meter... the actual rhythm of the words believe it or not.

            "Word Meter" is like facial symmetry that people respond to.

            So a good "copywriter" a "script" writer does not make necessarily.

            Anyway Dan, I know that's not what you were asking, but the word RESEARCh made me think of this and want to bring it up.
            WOW! Advanced thinking there, my friend. I think it's the place to explain to some posters that some of us can tell the difference between a real pitch and one someone made up to sound good. Really.

            And to the OP; I would change those figures in the Poll to at least hundred dollar increments.
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  • Profile picture of the author kenmichaels
    Those prices are a joke. Not trying to be rude.

    But damn, those prices are insulting to real script writers everywhere.

    In the real world, its pretty standard to pay between 5000 - 50,000 for a proven script.


    btw, a proven working script is priceless.

    for instance my script. Nobody could pay me enough,
    the only way someone could get it, is to pry it from my cold
    dead hands.

    Why? because it is the same as printing money, its been tested and tweaked
    so well, for so long. I know exactly how much money it makes.
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    • Profile picture of the author John Durham
      Originally Posted by kenmichaels View Post

      Nobody could not pay me enough,
      the only way someone could get it, is to pry it from my cold
      dead hands.

      Why? because it the same a printing money, its been tested and tweaked
      so well, for so long. I know exactly how much money it makes.
      The last call center that I GM'd was a fundraising company, back in 2007... NPS in Nashville Tn.

      I was in between business ideas and managed that place for a year.

      We had a VERBATIM script that had to be used, as do most call centers. I designed a credit card closing script for them because prior to that they had only collected mail in pledges and had been unsuccessful in getting the TM's to close with credit cards... That problem was solved by creating a TO system and closing department.

      Anyhoo...

      This script had been developed by the owner 20 years earlier, and he built his entire 20k per DAY business from it.

      He would not allow a telemarketer to deviate from a single word.

      From time to time we had hot shots come in "consultative sales" types... who would look down at our script reading telemarketers thinking "I can blow these guys away...." (Boy were they wrong in every case, literally EVERY case) and they would try to throw in their own words, feeling insulted at the idea of reading a canned script...

      They could not keep up.

      After monitoring thousands of calls, and fixing telemarketers every day who fell into slumps and getting them back on track, I witnessed for the UMPTEENTH time in my career that 90% of the time when a person fell into a slump, they had started deviating from the verbatim script, and also observed how getting back on the script brought their numbers right back up like clockwork.

      I LOOOOVE Kens words, and I'm going to steal them Ken , I will tell you right now.

      A good script is like a "money printer."

      It just prints sales over and over and over....

      You say it, you watch its consistent numbers, you determine what number of calls, using the verbatim words, yield what number of sales, and then you "ROLL IT OUT".

      There are alot of blowhards who think they are above verbatim scripts... but I guess that means they are also above fortune 500 companies who use call centers, because almost every one of them use verbatim scripts.

      It's just like ad copy...

      If you had tweaked your ad copy to perfection, to its highest conversion.... are you going to change the words every five minutes?

      No. You can change a single word and drive your conversion right down the drain... its that sensitive believe it or not.

      So not using a verbatim successful script is going to give you inconsistent results... Dont get me wrong...you will still GET SOME, even if your ninety year senile grandmother makes the calls, because thats the law of numbers.

      But if you want OPTIMUM results, you will use a script, I dont care what anyone on this forum says...

      Listen to a person (and there are a couple of them on here) who has monitored literally....I mean LITERALLY hundreds of thousands of calls.

      Wing it if you want, but you want consistent predictable results , then use a verbatim script.

      You may think its like a robot... but ATT thinks its like 100 million dollars worth of business....the yellow pages , yellowbook 360, all the big directories.... they all think a verbatim script is like millions of dollars in the bank.

      If you never managed a call center you may not be able to see this, but Ken and I have watched this same thing over and over- over LARGE bodies of numbers... We arent theorizing in any sense of the word (if thats a word).

      This is the reason that I guarantee if you are in a booth in Kens room, and he has to warn you more than a few times to stick to the script.... you are going to be a goner.

      You cant come3 in his room and say "I know how to do it...Im a good salesman", because he is going to say "Leave your ego at the door, because in here we use this script, and if you dont do that you may as well not even clock in".

      I know you will hear other schools of thought here... but most of it is coming from folks who havent really seen any big numbers to really be able to make that distinction. Most of them havent made more than a handful of offline sales in their life...

      Many of them are quoting from other courses they have taken.

      Im telling you from real experience... a good verbatim script is gold.

      My last boss, who did 20k per day with his same verbatim script for 20 years isnt any different from my FIRST one, who has used the same verbatim script now for over FORTY years...

      You want to be a hot shot? His telemarketers will eat you alive with their robotic script while you are struggling for a couple of leads per day winging it.

      A good script is a money machine. Just like Ken said "A printing press" for money.

      You get one, you wont want to change a single word, and you would be wise not to.

      Just to prove that Im not trying to sell you anything by posting this... I have a FREE report floating around here somewhere, (thetelemarketingwarreport) that has produced appointments consistently for over 200 documented Warriors here.

      Its a proven script based on proven concepts.

      Its simple, and you may feel robotic at first, till you own it... but if you do it consistently, it produces a consistent result. Thats how all scripts are.

      Here is an example of how much a verbatim line means.

      In a credit card close... I have discovered that the words "We prefer to do business by visa, mastercard, or american express, which of those is going to work best for you today?"

      Produce a certain predictable amount of conversions...

      By simply changing the last few words to "Which of those are you going to be USING today?"

      I DOUBLED the conversions over a room of 60 telemarketers... consistently.

      When a closer was falling behind I could almost predict everytime that he was using the other line.... because the second one was a bit more intimidating to say... they would revert back for fear of rejections...

      Upon monitoring them in almost every case I was right.

      A single line or phrase can be gold, and thats why verbatim scripts are like money printing ,machines... Good ones anyway.

      -JD

      Ps. "But John, if I use a verbatim script then I miss closing the guys who go here, or there... I will miss that guy out in left field who wants to talk about...blah blah blah...".

      Yeah, but who cares about the two guys out in left field, they are the exception... we dont succeed by exceptions.... we dont reach our market potential by catering to an exceptional guy out in left field...

      We scale by catering to the RULE.... if you are everywhere on the map you will get the random exceptions.... but if you stick with the program you get the MAJORITY....

      In short: Dont play to exceptions- play to rules.

      There are guys who make two sales per month who will argue this... but I bet they wouldnt last 2 days in Kens room where telemarketers get 3 sales per DAY....Hello?

      Day!

      Thats how verbatim telemarketers roll....and thats how large call centers roll out millions of dollars.

      They arent stupid- If you have a paragraph of golden words, that produce a predictable result- DONT CHANGE ANY OF THEM!!!
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  • Profile picture of the author kenmichaels
    A lot of people in here think a sale here or there is great.

    I guess we would blow their minds if they knew real sales are marked hourly.

    The numbers make all the wheels turn, and you just cant do that without a solid
    script... that gets used.

    If your still not convinced, look at it this way.

    A business, ANY business is about growth. Grow or die.

    You cannot grow, if your only guessing what your figures are.

    and if you don't have method for bringing in consistent money,
    then all forecasts are a guess.

    A script allows you to make accurate forecasts based on
    a proven track record.
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    • Profile picture of the author John Durham
      Originally Posted by kenmichaels View Post

      A lot of people in here think a sale here or there is great.

      I guess we would blow their minds if they knew real sales are marked hourly.

      The numbers make all the wheels turn, and you just cant do that without a solid
      script... that gets used.
      Yup Yup!

      That's the absolute truth, and if you havent run a few call centers, and monitored more than just a handful of programs, then you arent qualified to know what is absolute or not...Ken just told you!

      Take or leave it folks. Its your "call"

      Originally Posted by kenmichaels View Post


      You cannot grow, if your only guessing what your figures are.

      and if you don't have method for bringing in consistent money,
      then all forecasts are a guess.

      A script allows you to make accurate forecasts based on
      a proven track record.
      There is so much truth in these words, that God should have put them in the Bible!
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  • Profile picture of the author Maxwell Stinson
    In our company, we provide the call script and present it to our clients so they can agree upon whether they like it or not. It's all part of when someone goes with our telemarketing services packages.

    Why pay for just call script when you could also hire a team of callers?
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    • Profile picture of the author John Durham
      Originally Posted by Maxwell Stinson View Post

      In our company, we provide the call script and present it to our clients so they can agree upon whether they like it or not. It's all part of when someone goes with our telemarketing services packages.

      Why pay for just call script when you could also hire a team of callers?
      Depends on your budget.

      If you have 50k for a "team" to develop on your script for a month ...and you are paying them enough money to care about your business...then "maybe".

      However if you only have a couple of grand, you would most likely be better off to call Mwind than to hire a large team.

      (Although as of this week 11/15/2012 I believe I just read that she is booked up ATM.)

      Why?

      Because for 1K-2k, a pro individual, as opposed to "team"..., will be able to give your script focus and develop with it over a couple of weeks time, whereas a large team generally will spread your budget over ten telemarketers simultaneously... and consequently burn through your 2k within hours or at most a day or two...

      That simply means that NONE of their telemarketers ever spent enough time with it to get any good at your program...Plus, you didnt pay them enough money to really care about your business that much. There are exceptions but in most cases thats how it works.

      To an INDIVIDUAL telemarketer, 2k is decent business, worth earning...and they can make that last 8 hours per day for two weeks and really get good at your script.

      IMO though, if you have fifty thousand, you are better off building your own team with it.

      Not to "block"... seriously. Apologies if it seems like it.

      Just telling it like I have experienced it. I have no horse in this caller for hire race personally.


      Originally Posted by Jason Kanigan View Post

      Click here

      That's how much *I* get paid, outside of WF. But that's not the market in here.
      Cool!

      So have you been able to quit your day job yet? Are you in business for yourself full time now? I know months ago you were looking for a job... but with figures like that, who needs one? Heck I'd just jump ship and go balls to the wall full time!

      Good progress Jason!
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      • Profile picture of the author Steve Holmes
        Lots of talk about how good their scripts are but not a single one posted that could be useful for members in here.

        Anybody have a good solid script to sell on the phone there and then? Close them same day?
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        • Profile picture of the author John Durham
          Originally Posted by Steve Holmes View Post

          Lots of talk about how good their scripts are but not a single one posted that could be useful for members in here.

          Anybody have a good solid script to sell on the phone there and then? Close them same day?
          Steve,

          I think we were directly answering the OP about prices, and then adding more value with some actual content that could be useful.

          I can write a golden script that could sell people the same day, but that doesnt mean they are going to do it necessarily.

          We can only offer you twenty years of experience writing successful pitches. You do the rest with your discipline in mastering the delivery.

          Unlike alot of others...who I dont condemn for it, I dont ask people to pm me or encourage people to offer a thanks...It feels like a lesser form of marketing to me...Never directly solicit anything if you are a master.

          BUT, if you want a script I will write you one, ( I cant believe Im doing this because I have never done it before...but) Feel free to PM if you are interested.

          Sincerely.

          -JD
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        • Profile picture of the author jimbo13
          Originally Posted by Steve Holmes View Post

          Lots of talk about how good their scripts are but not a single one posted that could be useful for members in here.

          Anybody have a good solid script to sell on the phone there and then? Close them same day?
          Who is your target market etc?

          What are their concerns etc?

          What is your offering etc?

          Why you etc?

          What is your personality to some extent if you are a one man operation yourself?

          Different variables determine the skeleton which should then be evolved over 3 months minimum split tested all the time against a control.

          That is why YP don't say the same as BT for example even though both sell SEO

          But both have TSRs making 8 sales a week like clockwork.

          So if John, Mwind etc posted a script that is not a final script for anyone really.

          That is their skeleton that they would start from not finish up with.

          That is why it costs a lot to get it done properly.

          If you are worth even £20k pa and it takes you 6 months to get to where they can get you in 3 months then you are already £5k up (broadly)

          So the OP having for example $80 which is £40 plus VAT is on the wrong planet.

          Dan
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      • Profile picture of the author Jason Kanigan
        Originally Posted by John Durham View Post

        Cool!

        So have you been able to quit your day job yet? Are you in business for yourself full time now? I know months ago you were looking for a job... but with figures like that, who needs one? Heck I'd just jump ship and go balls to the wall full time!

        Good progress Jason!
        I was in business FT last year and I was not looking for work following a general manager role that ended in June.

        My history is no secret. I moved from Canada to the US and spent most of 2010 figuring out what I was going to do and waiting for Homeland Security to clear me to stay and work. Moving countries is darn difficult and I wouldn't recommend it to anyone except in the EU. Then I had to start getting US experience, which is critical. The game is not the same in the US as in Canada. What is aggressive there is moderate here; and you'd get kicked out of a prospect's office for doing a New York-style sales process in Toronto. So in late 2010 I was looking for work as a sales trainer, which I did, and then I was offered the GM role. I made a lot of money for the owner and he turned out to be shady. That lead to me getting involved with the forum and things were going great.

        A company I had met the owners of before offered a made-for-me senior management role in February and I took it, starting in April. I live close to my in-laws instead of 2 hours away, which my wife wanted, and I am getting high level experience with a $20 million and growing franchise business...which will be very useful in the years to come.

        Yes I would make more money on my own, but this experience is valuable and it's not like they're paying me peanuts. There aren't many jobs at my level around here.

        Thanks,
        Jason
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        • Profile picture of the author Claude Whitacre
          I just got off the phone with a speaker friend, who hired a name speaker as a consultant to help him write a sales script. This is an hour script, selling from the front of the room. No answering objections, no upsells, just a script and suggestions for Power Point slides.

          $20,000.

          My friend will make it back his first month.
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          • Profile picture of the author kenmichaels
            Originally Posted by Claude Whitacre View Post

            I just got off the phone with a speaker friend, who hired a name speaker as a consultant to help him write a sales script. This is an hour script, selling from the front of the room. No answering objections, no upsells, just a script and suggestions for Power Point slides.

            $20,000.

            My friend will make it back his first month.
            and that's typical ... not even over the top, I wonder what his response
            would be if someone offered him 20.00.

            I can do scripts, I have only done a few for other companies, usually
            I only do my own. So i can safely say, I don't do scripts....

            and even I was offended by the price range in the POLL.

            I don't blame the OP, it wasn't his fault he did not know any better.

            what i really don't understand is how phone sales have become equated
            with cheap or free.

            I think maybe it is because you can pick up a phone and a phone book
            and just "start making money" ...

            but we all know, that phone bill comes in eventually.
            not to mention its labor and time intensive

            and if you want to grow, you have to be prepared to pay the piper.

            It all costs money, and the better you get, and the better the sales guy...
            the more it costs.

            In a nutshell, it may cost more to do phone sales then many other ways.

            Its just the easiest, fastest way to generate "now" cash...


            sorry for the rant.
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      • Profile picture of the author Maxwell Stinson
        Originally Posted by John Durham View Post

        Depends on your budget.

        If you have 50k for a "team" to develop on your script for a month ...and you are paying them enough money to care about your business...then "maybe".

        However if you only have a couple of grand, you would most likely be better off to call Mwind than to hire a large team.

        (Although as of this week 11/15/2012 I believe I just read that she is booked up ATM.)

        Why?

        Because for 1K-2k, a pro individual, as opposed to "team"..., will be able to give your script focus and develop with it over a couple of weeks time, whereas a large team generally will spread your budget over ten telemarketers simultaneously... and consequently burn through your 2k within hours or at most a day or two...

        That simply means that NONE of their telemarketers ever spent enough time with it to get any good at your program...Plus, you didnt pay them enough money to really care about your business that much. There are exceptions but in most cases thats how it works.

        To an INDIVIDUAL telemarketer, 2k is decent business, worth earning...and they can make that last 8 hours per day for two weeks and really get good at your script.

        IMO though, if you have fifty thousand, you are better off building your own team with it.

        Not to "block"... seriously. Apologies if it seems like it.

        Just telling it like I have experienced it. I have no horse in this caller for hire race personally.



        Cool!

        So have you been able to quit your day job yet? Are you in business for yourself full time now? I know months ago you were looking for a job... but with figures like that, who needs one? Heck I'd just jump ship and go balls to the wall full time!

        Good progress Jason!
        No harm done! I appreciate the input.

        You do have a point though. A group can burn your budget real quick while a single individual can put devote more hours into the creation of a call script and be less strenuous on your budget.

        Maybe it's just my preference for always having a team of telemarketers. Well, it is my line of business so I guess I'm biased.
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  • Profile picture of the author Mwind076
    I typed a whole reply to this...and then sat on my mouse. GOOD MORNING!

    Yes, to answer that one part, we are booked solid through the first of the year. In fact, that has birthed a new WSO. God is good

    As for the "free scripting" - I know for a fact that JD and I both answer regularly with scripting basics for many scenarios. If one wanted to find these, you only need to read and research our past posts for nuggets. I've never posted an entire script here, because they are not one size fits all, and if I did, then Joe Blow fails by using it with the wrong emphasis, or doesn't know how to bust it out right on his call, then he's going to come back here and blame me because he can't work it. That's why I don't post a full script. It will do you no good if it's not catered to you.

    Now, with that said...if you want real scripting, catered to you, with your standard rebuttals and ways to redirect, upsell - then you are best served by paying for it and having someone that knows how calls go (read: someone on the phones daily) to write your script.
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  • Profile picture of the author Steve Holmes
    Hi,

    My post wasn't supposed to be intended as derrogatory, just genuinely interested if anyone had a script to use.

    The reason I ask is I've called approx 500 businesses this week. I still did ok and have about £30k of new business for the new year but would like something preferably in the pipeline this week (they agree there and then).

    All i'm doing is qualifying people out but i'm no expert on the phone. Just thought why not see what i can do. If I can make that more efficient - then awesome. I'd rather ask the question from experienced people I respect rather than take 20 years through the same path.

    What I don't like is when people expert others to run their business for them, so I hope I didn't come off as rude. Just genuinely interested in learning.

    Thanks
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    • Profile picture of the author Mwind076
      Originally Posted by Steve Holmes View Post

      Hi,

      My post wasn't supposed to be intended as derrogatory, just genuinely interested if anyone had a script to use.

      The reason I ask is I've called approx 500 businesses this week. I still did ok and have about £30k of new business for the new year but would like something preferably in the pipeline this week (they agree there and then).

      All i'm doing is qualifying people out but i'm no expert on the phone. Just thought why not see what i can do. If I can make that more efficient - then awesome. I'd rather ask the question from experienced people I respect rather than take 20 years through the same path.

      What I don't like is when people expert others to run their business for them, so I hope I didn't come off as rude. Just genuinely interested in learning.

      Thanks
      Understood, you should still do some research or read up on past posts. You can search the forum for things like "gatekeeper" "closing" "cold call" "sales call" - or you can read past posts from myself, JD, Jason Kanigan, and countless others here. Or, if you don't want to, JD has offered to give you some help if you PM him.
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  • Profile picture of the author Rob28x
    Great thread. I have learned a lot about scripts. I have never cold called before (can't seem to get over the fear factor for some reason) so I didn't realize how big of an impact they have. Sad part is I worked at a call center for 5 years, but it was for General Motors and I had dealership managers calling me when they had parts issues they needed solved. I was great at talking with them on the phone, just can't bring myself to actually calling someone to try to sell them something. I know it's the biggest thing holding me back from actually having success with something though. Just need to sack up and get over this phobia I guess.
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    • Profile picture of the author Steve Holmes
      Originally Posted by Rob28x View Post

      Great thread. I have learned a lot about scripts. I have never cold called before (can't seem to get over the fear factor for some reason) so I didn't realize how big of an impact they have. Sad part is I worked at a call center for 5 years, but it was for General Motors and I had dealership managers calling me when they had parts issues they needed solved. I was great at talking with them on the phone, just can't bring myself to actually calling someone to try to sell them something. I know it's the biggest thing holding me back from actually having success with something though. Just need to sack up and get over this phobia I guess.
      I think you need to first decide what's most important to you.

      Like I say I'm not an expert on the phone, but I do know that what i want from life is "enough" to not care.

      It's not about "not giving a damn" in my opinion, but being appreciative and respectful of the fact that what you want is greater than what could potentially happen on a phone call. Therefore for me, I want it "enough" to be potentially moaned at one the phone and really, that's what it's really down to.

      From around 500 calls i had 1 person be rude to me, I remained polite and said my goodbyes. Next call.

      I hope you do give it a go - there first few you will be nervous but you just get used to dialling and thinking about the best that could happen rather than the worst.

      Best of luck!
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  • Profile picture of the author Rob28x
    I must say, reading another thread about appointment setter's has me interested. Never thought about making money by setting appointments for other companies sales people. I have been trying to figure out something I can do that doesn't cost a lot of money. Time I have, money I do not.
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