NEW YEAR SPECIALS - Web Design - Callbacks

11 replies
Hey Guys,

I have a lot of prospects from the past year of whom I wasn't able to close a deal with for whatever reason (finances, "call me next year", etc.). I've had conversations with these business owners via phone and I've taken notes for nearly every call.

I was thinking about running a 1 or 2 day campaign where I give all of these contacts a call back to check in and offer some New Year Specials of some sort. I wanted to share my script to see if I could get some feedback:

"Hi there, (name). My name is Jon and I'm a web developer here in town. I actually spoke with you back in (month) of last year about revamping your outdated website.

I'm just calling to let you know that I'm currently offering some discounts and specials for the new year, and I was just curious: Have you gotten around to updating that website yet?"

They'll more-than-likely say no. If they do happen to have said yes, I'll qualify them out.


At this point I'll tell them that I can let them in early on the discount I'm offering, and pitch the website to them at what they think is a discounted price although it'll probably be similar to what I offered up last year. (I'm thinking they won't remember the price point well enough to call me out anyway).
  • Is this going to work well?
  • Should I just forget about these prospects and call fresh businesses?
  • Any experience doing callbacks?
  • How's my script?

Any feedback is greatly appreciated, as always.

I've been pretty distracted as of late and I thought that this could be a unique and interesting way to get back on the phones for the new year. What do you guys think?

-- Jon.
#callbacks #design #specials #web #year
  • Profile picture of the author Jason Kanigan
    If the callbacks are quickly done, then they're a good idea. Their circumstances may have changed.

    These people were already qualified--they had a need at the time. So if they didn't go ahead with someone else, why not?

    If they haven't done anything in the meantime, why not? No urgency = not your customer.

    Find out, qualify out quickly and see if you can close some of them.
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    • Profile picture of the author sandalwood
      I noticed the words discount and phones underlined in the OP. When I hover over them, I can see they lead me to a site. When I click on them it appears they are affiliate links. Could be wrong.

      Here is my question. Can we do that in our posts and if so, how much does it cost?

      P.S. Hmmm, just after I made my post I noticed the links were deleted.
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  • Profile picture of the author DaniMc
    Your mileage may vary...but when I contact people that I have met or talked to before, I act like I really know them. This puts them at ease.

    "Hey Jim it's Dan McCoy, you remember, we spoke about your website a few months back, how ya been?"

    Like I said, it depends on your personality and how good you are at making friends/putting people at ease but I find it really works.

    Years ago I saw a tribute to an old CEO (can't remember who now) but one of the things I took away from it was that he made everyone feel as if he were their friend and it just put everyone at ease.

    I immediately decided that was what I wanted to be like and started practicing on everyone I met. I still do it. I go to pick up a coffee "Hey man how's it going?" "Hey thanks you have a good day, see you next time." Just yesterday I was skiing and made a 20 second friend with the guy working the lift. Made his day brighter and mine too.

    I said all this to say that it's how I put people at ease and if I have met someone before, I am sure to make them feel like I remember them and they are important. It goes a long way.
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    • Profile picture of the author Jon Martin
      Originally Posted by Dan McCoy View Post

      Your mileage may vary...but when I contact people that I have met or talked to before, I act like I really know them. This puts them at ease.

      "Hey Jim it's Dan McCoy, you remember, we spoke about your website a few months back, how ya been?"

      Like I said, it depends on your personality and how good you are at making friends/putting people at ease but I find it really works.

      Years ago I saw a tribute to an old CEO (can't remember who now) but one of the things I took away from it was that he made everyone feel as if he were their friend and it just put everyone at ease.

      I immediately decided that was what I wanted to be like and started practicing on everyone I met. I still do it. I go to pick up a coffee "Hey man how's it going?" "Hey thanks you have a good day, see you next time." Just yesterday I was skiing and made a 20 second friend with the guy working the lift. Made his day brighter and mine too.

      I said all this to say that it's how I put people at ease and if I have met someone before, I am sure to make them feel like I remember them and they are important. It goes a long way.
      Thanks for the input, Dan.

      I'm going to try and convey that a bit more in my opening.
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  • Profile picture of the author Jon Martin
    Just to update you guys:

    I made a couple of callbacks today and yesterday. Spoke with a contact of mine this morning - I used to do commission work for a company of his. He purchased two website re-designs for $1200.00 a piece.

    $2400 ain't bad for a Saturday morning.
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  • Profile picture of the author digichik
    Jon-

    I love reading your posts and I really love your 'go get um' attitude. You have more 'heart'
    than people twice your age. I love it. May you have even more success.
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    • Profile picture of the author Jon Martin
      Originally Posted by digichik View Post

      Jon-

      I love reading your posts and I really love your 'go get um' attitude. You have more 'heart'
      than people twice your age. I love it. May you have even more success.
      Thank you, digichik - I enjoy your posts as well.

      I appreciate you acknowledging that. I'm often criticized and found to be less reputable due to my age a lot of the time, and it's nice of you to put a positive spin on it! haha. Much appreciated.
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  • Profile picture of the author Rearden
    Absolutely make the follow-up calls.

    Circumstances change, especially with the new year starting.

    Business owner's have just realigned their goals, and some will be looking to rehabbing their image.

    I see this in selling life insurance, where 90% of possible closes are 1-call, and in selling uniform management programs, where a sizeable majority needs several months, sometimes years, to work through the sales cycle.

    Sometimes interest IS there. But not money, or urgency. Times change though, and to the victor (the one who is patient and persistent) the spoils go.
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    • Profile picture of the author Jon Martin
      Originally Posted by Rearden View Post

      Absolutely make the follow-up calls.

      Circumstances change, especially with the new year starting.

      Business owner's have just realigned their goals, and some will be looking to rehabbing their image.

      I see this in selling life insurance, where 90% of possible closes are 1-call, and in selling uniform management programs, where a sizeable majority needs several months, sometimes years, to work through the sales cycle.

      Sometimes interest IS there. But not money, or urgency. Times change though, and to the victor (the one who is patient and persistent) the spoils go.
      Thanks for the advice, Rearden. I made the decision to follow through with making the callbacks and I'm glad I did. Very profitable so far.
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