Your sales will skyrocket when you do this, I promise.

68 replies
Hi all.

There's no doubt a wealth of advice on here by a lot of very talented and experienced professional marketers but there's something that I find is truly missing here. It's something that's so critical, without it, I wouldn't even consider selling any marketing service without taking advantage of.

If you and I were on some sick game show where we were dropped off in a random city, given a random product or service to sell, and given a few thousand prospects to target, I'm fully confident that I would sell substantially more of them than you, in significantly less time.

Do you know why?

It's because I can sell and close more effectively than you can. Those of you who have successfully worked on straight commission in the past know exactly what I'm talking about. Those of you who have been up against the wall with everything to lose unless you sold something, know where I'm going with this.

When someone says "I'm not interested, thanks.", I don't give up and move on to the next.

When someone says "Give me your card, I'll think about it", the last thing I do is leave and let them think about it.

Personally, when I pitch someone, I'm not trying to somehow bump into those people that happen to have a need I could fill at that convenient moment in time. Those people are often a pain in the ass to deal with anyways since they like to pit you against other people or they've done some 'research' and are now experts in all things marketing. Agree?

The idea of pitiching and ditching, or trying to find the laydowns is not what real selling is about my friends. Real selling is getting people to want what you have NOW, even when half an hour ago they could care less about it.

I go in and create that need. I create something that's so f***ing fantastic and intriguing that not only do they feel the need to have it, but they feel that if they don't act on it immediately the opportunity may be gone forever.

You can do it too, even if you're selling the same exact crap as everyone else. The money's in the pitch and the close, not just the prospecting.

I don't want to talk too much about the pitch, because I think most of you at least have some kind of rough presentation (although it probably sucks, admit it!) that resembles a pitch. I'd rather discuss the close and how you can immediately increase your chances of getting a check and landing a deal right now by introducing a little thing called urgency.

The best way to sell your service is to create some goddamn fast-expiring incentives for moving forward NOW for christs sake. When you talk to a prospect and simply explain that you can offer them some great services, where the heck is the urgency for them to do it? Why should they even act right now, what's the incentive for them NOT to take some time and think about it? Have you ever really thought about that?

When an incredible opportunity presents itself and the time is very limited to take advantage of it, there's no 'let me think about it for a while' nonsense to deal with. Thinking about it wouldn't actually make sense if the offer has expired.

If you're trying to just throw sh** at the wall and see what sticks, you'll burn yourself out and be miserable as a business owner without any business. The laydowns are few and far between, which is why so many of you have trouble landing clients even when you've got a good service to provide.

You have to work on your OFFER and introduce some URGENCY that makes the offer truly irresistible. Many of you probably don't present a real offer in the first place. I bet most of you just tell them you do Mobile/SEO/Web or whatever and ask if they might be interested, right?

NEWSFLASH: You're not giving them a compelling reason to act on it now. You didn't make them feel anything that got them warm, fuzzy or excited. They probably would have signed up with the next person to call them that day but you got there first. (Oh I love those clients too, don't get me wrong, but I don't rely on uncovering them).

These are local business owners you're dealing with, who are often just a minor step above a shoe salesman. Half the time their business sh** isn't even together, let alone have any type of marketing prowess. They need someone who comes into their life and has the confidence and enthusiasm to help their business grow. You gotta make them feel really good and enthused, but you didn't do that did you?

You didn't make them feel like the stars just f***** aligned and the baby jesus sent you down to save their business from complete and utter ruin. Instead you just threw your line in the water like everyone else to see what bites.

Now I'm not talking about blurting out something stupid like "Do it right now and I'll take 20% off". I'm talking about building a credible, airtight logical and emotional case of why it makes sense to do business with you right now, and what the repercussions of NOT taking advantage of this opportunity may bring in the future.

They must feel that you can offer them something so valuable that they'll be better off by investing in now, and much worse off if they let it pass by. These two emotions work best hand-in-hand.

And on top of everything, they must feel that there's only a brief window of opportunity to take advantage of it. It's not a hard-sell if you approach it this way and even though the pressure is god-awful on their end, you won't come off like a sleazebag. It's like you're some kind of jedi mind marketer instead.

Take these concepts into consideration, build your pitch around them, and stop being a 'pitch & ditch' amateur.
#promise #sales #skyrocket
  • Profile picture of the author kenmichaels
    Dude !

    Nail on the head.

    Even though I am sure you gonna catch some flack on this thread about a whole
    lot of things you said ...

    any way ... Urgency ... as in now... right now.

    Sales 101
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    • Profile picture of the author bob ross
      Originally Posted by kenmichaels View Post

      Dude !

      Nail on the head.

      Even though I am sure you gonna catch some flack on this thread about a whole
      lot of things you said ...

      any way ... Urgency ... as in now... right now.

      Sales 101
      Thanks brother. I knew you'd understand. There's no reason even the wimpiest salesperson can't integrate urgency into their pitches and there's no excuse not to.

      Personally I think 80% or more of marketers here are probably offering a great value but they're not giving any kind of offer compelling enough to get biz owners to take action on it.
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  • Profile picture of the author Greige
    Liking what you just shared! Love it!

    I have been doing retail sales for a few years in the wireless industry, But I was never great at it due to the fact I kinda had the pitch and ditch mentality..

    Could you help me give me few examples on how you would use urgency in a sales situation?
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    • Profile picture of the author kenmichaels
      Originally Posted by Greige View Post


      Could you help me give me few examples on how you would use urgency in a sales situation?
      This offer ends today.
      -
      Today you get the discount, tomorrow it is back to regular price.
      -
      limited supply
      -
      We can only work with so many people, when I hang up, I am calling someone else
      if they take it, it may not be here for you when you come back.
      -

      Urgency is rather easy to create. Those are just a few examples off the cuff.
      Hope it helps
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    • Profile picture of the author Jason Kanigan
      Originally Posted by Greige View Post

      Liking what you just shared! Love it!

      I have been doing retail sales for a few years in the wireless industry, But I was never great at it due to the fact I kinda had the pitch and ditch mentality..

      Could you help me give me few examples on how you would use urgency in a sales situation?
      Get the prospect to uncover and acknowledge themselves the true enormity of their problem...the cost of not taking action...the damage that keeps coming if they leave it alone.

      When someone discovers a problem that is costing them tons of money, acknowledges that it's keeping them up night after night, and is affecting the world around them badly, they will jump to take positive action. The key here is they have to agree or acknowledge the problem--you alone are not enough.
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      • Profile picture of the author sandalwood
        Bob,

        I read every word man. You got me going but, truthfully, can I think about it

        Great piece brudda...

        Tom
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      • Profile picture of the author 473269
        Originally Posted by Jason Kanigan View Post

        Get the prospect to uncover and acknowledge themselves the true enormity of their problem...the cost of not taking action...the damage that keeps coming if they leave it alone.

        When someone discovers a problem that is costing them tons of money, acknowledges that it's keeping them up night after night, and is affecting the world around them badly, they will jump to take positive action. The key here is they have to agree or acknowledge the problem--you alone are not enough.
        When somebody discovers the problem they have to document. What the good points are and the bad points. And start corrective action form there.
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    • Profile picture of the author bob ross
      Originally Posted by Greige View Post

      Liking what you just shared! Love it!

      I have been doing retail sales for a few years in the wireless industry, But I was never great at it due to the fact I kinda had the pitch and ditch mentality..

      Could you help me give me few examples on how you would use urgency in a sales situation?
      Glad you appreciate it Greige.

      Like you said, you were never great at it because of the pitch and ditch mentality. There's lots of people that can become 'good' simply by pitching something that fills a need but to become 'great' you need to be able to sell the people that the pitch & ditcher couldn't.

      There's a lot of ways to create urgency and once you really get into it, you can have a lot of fun coming up with methods to fabricate it. That sounds terrible doesn't it? Hah.

      The tough part with urgency is that it doesn't really work on its own. The product/service has to be good and the pitch has to make it sound even better. If the pitch is really good it only takes a smidgen of urgency to get them to act.

      The less powerful the pitch, the more urgency you need, and the more credible a story you need to develop the urgency. The offer is what pushes the urgency, but you need a good story to justify the offer.

      Example

      Lets say your pitching a up-and-coming eye surgeon in smithtown georgia named Dr. James. You're selling SEO or PPC or whatever.

      "Dr. James, when I search google for for 'lasik eye surgery smithtown ga', I see 'Dr Daniels Eye Fixing Practice' plastered all over the results. I checked and there's over two hundred people searching for it every month and this guy is getting virtually all of them to see his website at the top.

      I'm not the worlds best "search engine" guy but I'm a hundred percent confident that I can get your website up there in front of all those people, and give you some of that business he's soaking up like a sponge.

      I'm trying to build my portfolio so I can take on clients in bigger cities down the road but I've got enough experience to make you some serious money without you having to lift a finger. I've got a rock solid method that Dr Daniels isn't taking advantage of. He's using a somewhat shifty tactic that's got a weakness I can 'push' on allowing me to get someone else's site up higher or just below, in a way that google actually prefers.

      To be honest with you, I'm willing to work out a deal with you in exchange for a testimonial after it's up and running. Once I rank your site and you start getting this extra business, I'd like to use your testimonial in my portfolio.

      James, I'm easy to deal with and I know what I'm doing. If you want to be in front of the people searching the internet for local lasik surgeons every month, I can do it. If not, I'll just do it for another eye doctor in town.

      (note: this is to demonstrate what a pitch could be like that demonstrates a lot of the 'oomph', fear of loss, urgency, and credibility that I'm talking about.)
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  • Profile picture of the author Eddie Spangler
    Bob's on a rampage, keep it up.

    This sounds good Bob but how do I , as the novice , wet be behind the ear
    rookie establish urgency beyond just a killer offer
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  • Profile picture of the author Greige
    Thanks a whole lot for the responds and the help.
    I will definitely carry this information on.
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    • Profile picture of the author bob ross
      Originally Posted by Eddie Spangler View Post

      Bob's on a rampage, keep it up.

      This sounds good Bob but how do I , as the novice , wet be behind the ear
      rookie establish urgency beyond just a killer offer
      Thanks Eddie.

      It's one thing to have a killer offer, but you need a killer offer with a strict time limit and a credible story to justify this 'brief window of opportunity'.

      Everything weaves in together and lends credibility to each other, so that's why it's kind of tough to just talk about things on their own.

      If you can get someone on the hook and really interested, then you can deliver your offer which should include some kind of incentive for them to move forward.

      The offer isn't good enough if it doesn't have a time limit. Otherwise the 'think about it' objections come up, so you have to build-in a time limit (preferably one that expires after you walk out the door) to your offer. And you've got to make it ultra-credible That urgency is critical man.
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  • Profile picture of the author BrainCopy
    Wow, this is what makes this forum pure gold.
    I love it Bob Ross - Keep em' coming!
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  • Profile picture of the author PaulintheSticks
    Originally Posted by bob ross View Post

    I'm fully confident that I would sell substantially more of them than you, in significantly less time.
    It's because I can sell and close more effectively than you can.
    Well at least we now know who the best salesperson on the WF is.

    Take these concepts into consideration, build your pitch around them, and stop being a 'pitch & ditch' amateur.
    Good point about urgency but I think value is more important. And I'm not sure "I'm better than you" or belittling your readers is the best approach to getting your point across.

    I listen to some of the most successful marketers giving lectures and I've never heard Jay Abraham, Chet Holmes or any of the others take your approach. Wonder why? There's a good book called How to Win Friends and Influence People you might want to check out.
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    • Profile picture of the author kenmichaels
      Originally Posted by PaulintheSticks View Post

      Well at least we now know who the best salesperson on the WF is.

      Good point about urgency but I think value is more important. And I'm not sure bragging and insulting your readers is the best approach to getting your point across.

      I listen to some of the most successful marketers giving lectures and I've never heard Jay Abraham, Chet Holmes or any of the others take your approach. Wonder why? There's a good book called How to Win Friends and Influence People you might want to check out.
      Value is important .. to them. But NOTHING is more important to YOU, then, them
      taking action NOW. Because anything can happen ... and "anything" does
      happen when you let them ... think about it.

      btw, I don't know chet or Jay, but i doubt they have outsold the group of
      people i know ( possibly just myself ) and they all use urgency as a call to
      action, or as a rebuttal.

      So. He is NOT wrong.

      P.S. @ Bob, I knew you were gonna get flack
      I am guessing that this is just the tip of the ice burg.
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      • Profile picture of the author PaulintheSticks
        Originally Posted by kenmichaels View Post

        Value is important .. to them. But NOTHING is more important to YOU, then, them
        taking action NOW. Because anything can happen ... and "anything" does
        happen when you let them ... think about it.
        My point was that value is more important than urgency. Urgency is worthless without a value proposition. Are you going to sell more because the offer is urgent or because the prospect perceives it as valuable?

        btw, I don't know chet or Jay, but i doubt they have outsold the group of
        people i know ( possibly just myself ) and they all use urgency as a call to
        action, or as a rebuttal.
        I was referring to the OP's "I'm better than you" approach to communicating with the readers of this post.

        So. He is NOT wrong.
        I never said he was. I said I disagree.
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        • Profile picture of the author kenmichaels
          Originally Posted by PaulintheSticks View Post

          My point was that value is more important than urgency. Urgency is worthless without a value proposition. Are you going to sell more because the offer is urgent or because the prospect perceives it as valuable?



          I was referring to the OP's "I'm better than you" approach to communicating with the readers of this post.



          I never said he was. I said I disagree.
          you disagree, i have NOTHING against that at all.
          I think disagreements are a good thing among professionals.

          AND i agree, you do need value, before you pitch urgency ( not really,
          only the scrupulous do that.. many sleazes out there ONLY pitch urgency
          and then hard close )

          I thought... maybe i mis interpreted ... but i thought you were saying
          you don't need urgency, you ONLY need value ...

          See why i said something?

          as far as "the OP's "I'm better than you"" sometimes print does not convey
          the meaning one wants. I am guilty of it. I have had more then 100 PM's
          saying i am rude,condescending and i was even called a racists once.

          it is the way i write. I know i am not good at it. So i give everyone the benefit of the doubt. everyone.
          I know for a fact, i try to be careful. Yet I still piss people off.

          Personally i think bob was trying to motivate.. not condescend.
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          • Profile picture of the author PaulintheSticks
            Originally Posted by kenmichaels View Post

            Personally i think bob was trying to motivate.. not condescend.
            I don't know Bob at all so will take your word.

            Intention will never overcome perception tho. For example, even if you absolutely new your product was exactly what your prospect needed and you had the best intentions, and then told them they were an idiot not to buy, its not going to work.
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            • Profile picture of the author kenmichaels
              Originally Posted by PaulintheSticks View Post

              I don't know Bob at all so will take your word.

              Intention will never overcome perception tho. For example, even if you absolutely new your product was exactly what your prospect needed and you had the best intentions, and then told them they were an idiot not to buy, its not going to work.

              it is hard to argue with some one i actually agree with.

              again i reiterate... and i DON'T know bob/jake BUT i really think he was just,
              trying to help people.
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            • Profile picture of the author bob ross
              Originally Posted by PaulintheSticks View Post

              Well at least we now know who the best salesperson on the WF is.

              Good point about urgency but I think value is more important. And I'm not sure "I'm better than you" or belittling your readers is the best approach to getting your point across.

              I listen to some of the most successful marketers giving lectures and I've never heard Jay Abraham, Chet Holmes or any of the others take your approach. Wonder why? There's a good book called How to Win Friends and Influence People you might want to check out.
              Like it or not, value is all determined by the cost. If the cost of not taking advantage of the valuable product or service is significantly higher if action isn't taken right away, then less people act on it because it's not as valuable any more.

              Value won't trump urgency. Urgency helps justify offers, which create value in the first place. Black Friday Sales are a prime example of this.

              Look at vistaprint, which actually delivers very poor value compared to most other online printers. Most online printers offer much higher value but they don't hold a candle to the offers spurred by urgency that vistaprint utilizes.

              Urgency is simply a great way to make your valuable offer more likely to be taken advantage of. You don't think Jay Abraham takes advantage of urgency, are you serious mate?

              Originally Posted by kenmichaels View Post

              Value is important .. to them. But NOTHING is more important to YOU, then, them
              taking action NOW. Because anything can happen ... and "anything" does
              happen when you let them ... think about it.

              btw, I don't know chet or Jay, but i doubt they have outsold the group of
              people i know ( possibly just myself ) and they all use urgency as a call to
              action, or as a rebuttal.

              So. He is NOT wrong.

              P.S. @ Bob, I knew you were gonna get flack
              I am guessing that this is just the tip of the ice burg.
              Hah, yeah but it's all good. I'm not actually attacking anyone or anything here although I know it could be perceived as such. There's just such a huge missing gap of insight here on the forum regarding this.

              All this great info on prospecting and pitching to a smaller degree, but hardly anything on what should come after that.

              Originally Posted by want2knowhow View Post


              If you know Jake the way many of us here, do, you'd know he walks the walk and talks the talk and never blows a stack of bullshit smoke up anyone's ass. He's not condescending in the least. He's the real deal, Holyfield and the sun does rise and sets...on his word. (j/k) But honestly, don't take his words out of context and in the wrong way; he's one of the realest Warrior's on here and will do all he can to help anyone move forward with helpful antidotes, words of encouragement and advice. He's just real good people.
              Thank you for the kind words, I really appreciate it. And I really am here to help and encourage everyone for sure.

              Originally Posted by Tsnyder View Post

              I used to take a couple weeks each Summer and sell
              vacuum cleaners door to door for a friend of mine who
              ran a local Electrolux dealership. It was great for reminding
              myself of many of the things Bob wrote about and generally
              honing my skills. I highly recommend it to the younger people.

              You might think you're a good salesperson now but until you
              can knock a door cold, get yourself in, make a pitch to people
              who had absolutely no thought of buying what you're selling
              before you knocked their door, and walk out with sale in hand,
              you only think you're good.
              EXACTLY!!!! That feeling is impossible to explain unless you've experienced it. Feels like you can take on the world.

              Originally Posted by PaulintheSticks View Post

              My point was that value is more important than urgency. Urgency is worthless without a value proposition. Are you going to sell more because the offer is urgent or because the prospect perceives it as valuable?



              I was referring to the OP's "I'm better than you" approach to communicating with the readers of this post.



              I never said he was. I said I disagree.
              Oh I agree that urgency doesn't mean much without value. But selling on value alone means you're losing money and more importantly, time. More will sell when you combine value and urgency. Groupon is a perfect example.

              Getting someone to perceive something as valuable doesn't mean they'll buy it right that moment. Why would they? Every retail store in America believes what they sell is valuable, but they still run sales that expire in a short amount of time for some reason.

              What do you think would happen if businesses stopped running sales or special offers, instead focusing only on delivering value?

              Sorry if I come off as condescending or as "I'm better than all of you", I really didn't mean it that way at all.


              Originally Posted by PaulintheSticks View Post

              I think what you're trying to say is that YOU don't find him condescending because the fact is that you don't get to decide what is condescending to other people. TO ME that was BY FAR (no competition) the most condescending post I've ever seen on WF.

              I don't know Jake and have never read any of his posts that I can remember. Ya know that saying "First impressions are everything?" No hard feelings here though. Life's too short
              Paul it's nice to meet you, sorry it has to be under these circumstances, hah. But really, I'm probably one of the nicest people on here and I like nothing more than to get people's juices flowing in a positive way.

              Originally Posted by kenmichaels View Post

              you disagree, i have NOTHING against that at all.
              I think disagreements are a good thing among professionals.

              AND i agree, you do need value, before you pitch urgency ( not really,
              only the scrupulous do that.. many sleazes out there ONLY pitch urgency
              and then hard close )

              I thought... maybe i mis interpreted ... but i thought you were saying
              you don't need urgency, you ONLY need value ...

              See why i said something?

              as far as "the OP's "I'm better than you"" sometimes print does not convey
              the meaning one wants. I am guilty of it. I have had more then 100 PM's
              saying i am rude,condescending and i was even called a racists once.

              it is the way i write. I know i am not good at it. So i give everyone the benefit of the doubt. everyone.
              I know for a fact, i try to be careful. Yet I still piss people off.

              Personally i think bob was trying to motivate.. not condescend.
              Fortunately I don't think I've EVER gotten one nasty email or PM, swear to God. I either get nice ones or I get 'promote my product' ones lol.

              Yes the post was all motivation motivated.
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    • Profile picture of the author want2knowhow
      Originally Posted by PaulintheSticks View Post

      Well at least we now know who the best salesperson on the WF is.

      Good point about urgency but I think value is more important. And I'm not sure "I'm better than you" or belittling your readers is the best approach to getting your point across.

      I listen to some of the most successful marketers giving lectures and I've never heard Jay Abraham, Chet Holmes or any of the others take your approach. Wonder why? There's a good book called How to Win Friends and Influence People you might want to check out.

      If you know Jake the way many of us here, do, you'd know he walks the walk and talks the talk and never blows a stack of bullshit smoke up anyone's ass. He's not condescending in the least. He's the real deal, Holyfield and the sun does rise and sets...on his word. (j/k) But honestly, don't take his words out of context and in the wrong way; he's one of the realest Warrior's on here and will do all he can to help anyone move forward with helpful antidotes, words of encouragement and advice. He's just real good people.
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      • Profile picture of the author want2knowhow
        Bob, thanks for this post! I've been mentally stuck trying to come up with an effective post card/flyer campaign for Motor Club Of America. Cars are being towed off the streets here at $200 a pop because of this huge, HellaMegaddon snowstorm we've been walloped with Fri/Sat. Before then, I'd been coming up against people who have AAA so ingrained in their brain, until it wasn't funny; it was annoyingly aggravating --even when I'd show them my current AAA card and tell them I'm NOT renewing because they ain't paying me for referrals (but M.C.A is)--and offering a LOT MORE coverage!

        Grr....now what?!?


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        • Profile picture of the author Eddie Spangler
          Originally Posted by want2knowhow View Post

          Bob, thanks for this post! I've been mentally stuck trying to come up with an effective post card/flyer campaign for Motor Club Of America. Cars are being towed off the streets here at $200 a pop because of this huge, HellaMegaddon snowstorm we've been walloped with Fri/Sat. Before then, I'd been coming up against people who have AAA so ingrained in their brain, until it wasn't funny; it was annoyingly aggravating --even when I'd show them my current AAA card and tell them I'm NOT renewing because they ain't paying me for referrals (but M.C.A is)--and offering a LOT MORE coverage!

          Grr....now what?!?


          Have you considered that most people just want a reliable emergency service rather than signing up for an overpriced mlm scheme?

          I mean honestly if someone told me the MAIN reason they are not renewing was because AAA wasnt paying referrals I would auto think that person was straight hustling and I sure wouldnt trust the service. (Even though MCA may be awesome)
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          • Profile picture of the author sandalwood
            Originally Posted by Eddie Spangler View Post

            Have you considered that most people just want a reliable emergency service rather than signing up for an overpriced mlm scheme?

            I mean honestly if someone told me the MAIN reason they are not renewing was because AAA wasnt paying referrals I would auto think that person was straight hustling and I sure wouldnt trust the service. (Even though MCA may be awesome)
            Eddie,

            Great point about an overpriced mlm scheme. I am not knocking MCA because they indeed might deliver. Don't know that but suspect they would. However, buying their package vs a AAA package is, well, probably not gonna happen.

            We sell the stuff through several carriers. None are AAA btw. They include it in their premium. Most of the time the client says no thank you we have AAA. I won't mention the 200+ year old company that offers it but even they can't compete with AAA and they have branded themselves in the insurance market so that they are instantly recognizeable. AAA has branded themselves like Coca Cola, MacDonald's and a few others. Enuf said.

            If I told my clients I don't offer AAA because they don't pay referral fees, I can only imagine the remarks I'd hear. How much credence can that statement generate?

            Anyway, that's me thinking out loud.

            Tom
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          • Profile picture of the author want2knowhow
            Originally Posted by Eddie Spangler View Post

            Have you considered that most people just want a reliable emergency service rather than signing up for an overpriced mlm scheme?

            I mean honestly if someone told me the MAIN reason they are not renewing was because AAA wasnt paying referrals I would auto think that person was straight hustling and I sure wouldnt trust the service. (Even though MCA may be awesome)
            ...Ay-yo-yiiiiii! This is one thing I hate about the internet, some things simply come across to others wrong and you find yourself having to re-explain yourself, your intent and meaning that comes across in person much better. I never said it was my *main* reason...but when my 16 yr old told me about it last August and was not going to just simply up and walk away until I researched it--and watched my whole face change (to surprise) as I couldn't find any reason not to add it to my roadside assistance portfolio--she was elated! To her, it simply made no sense not to have it as it covered way more than my AAA ever did. AAA just services my car needs, not my personal needs. I've had to use MCA when AAA left me stranded ( in my own driveway no less...and fuming!) over a dying battery.

            That jerk who came...came with some lame @ssed battery booster pack. It started my car...but as soon as I shut it off--nothing! He tells me that I needed a battery and proceeds to show the one's he had for sale to me. I live down the street from AutoZone. Why in the hello would I buy his overpriced battery when I could easily buy a less expensive one, there? He was not happy and neither was I. I'm ticked off but go back in my house. 2 different times my car alarm goes off and it's embarrassing because it's now 2 am and disturbing the neighbor's and I'm sick and tired of having to get up, get dressed, go downstairs to turn it off. I finally make a call to M.C.A. They send out a local garage to assist me.

            My god...he had a HUGE mega truck with two of thee hugest batteries on either side of his engine I'd ever seen! When he hooked that to MY car's battery---it had NO choice but to start and keep on running--even after shut off! Talk about AMAZED and overjoyed? I liked the fact that he didn't try to upsell me and he did what he came to do--get my car running.

            I
            t stayed juiced about a week but conked out again. No problem. Called again for another battery boost, another local garage came, boosted my battery and THEN I just went on to AutoZone and bought a new battery and it's been running like clock work (even through this freaking snow storm)! I can't get unlimited service with AAA and I've used up all of my 5 service calls. My AAA membership is up for renewal...pffffft!


            Me go back to AAA? NO FREAKING WAY!
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        • Profile picture of the author bob ross
          Originally Posted by want2knowhow View Post

          Bob, thanks for this post! I've been mentally stuck trying to come up with an effective post card/flyer campaign for Motor Club Of America. Cars are being towed off the streets here at $200 a pop because of this huge, HellaMegaddon snowstorm we've been walloped with Fri/Sat. Before then, I'd been coming up against people who have AAA so ingrained in their brain, until it wasn't funny; it was annoyingly aggravating --even when I'd show them my current AAA card and tell them I'm NOT renewing because they ain't paying me for referrals (but M.C.A is)--and offering a LOT MORE coverage!

          Grr....now what?!?

          Yeah like they said above, man you are up against a MONSTER with probably the most 'reliable' service in America.
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      • Profile picture of the author PaulintheSticks
        Originally Posted by want2knowhow View Post


        If you know Jake the way many of us here, do, you'd know he walks the walk and talks the talk and never blows a stack of bullshit smoke up anyone's ass. He's not condescending in the least.
        I think what you're trying to say is that YOU don't find him condescending because the fact is that you don't get to decide what is condescending to other people. TO ME that was BY FAR (no competition) the most condescending post I've ever seen on WF.

        I don't know Jake and have never read any of his posts that I can remember. Ya know that saying "First impressions are everything?" No hard feelings here though. Life's too short
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        • Profile picture of the author XponentSYS
          Originally Posted by PaulintheSticks View Post

          TO ME that was BY FAR (no competition) the most condescending post I've ever seen on WF.
          Lol.

          You don't get around much do you? There are posts that are WAAAAAAY more condescending than this one.
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  • Profile picture of the author Tsnyder
    I used to take a couple weeks each Summer and sell
    vacuum cleaners door to door for a friend of mine who
    ran a local Electrolux dealership. It was great for reminding
    myself of many of the things Bob wrote about and generally
    honing my skills. I highly recommend it to the younger people.

    You might think you're a good salesperson now but until you
    can knock a door cold, get yourself in, make a pitch to people
    who had absolutely no thought of buying what you're selling
    before you knocked their door, and walk out with sale in hand,
    you only think you're good.
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    If you knew what I know you'd be doing what I do...
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    • Profile picture of the author kenmichaels
      Originally Posted by Tsnyder View Post


      You might think you're a good salesperson now but until you
      can knock a door cold, get yourself in, make a pitch to people
      who had absolutely no thought of buying what you're selling
      before you knocked their door, and walk out with sale in hand,
      you only think you're good.
      ....... yup
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      Selling Ain't for Sissies!
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  • Profile picture of the author massiveray
    Wait so value + urgency = monehs? OMG

    Haha, great post!
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  • Profile picture of the author Eddie Spangler
    Personally Im more interested in whether the information is good rather than trying to critique the delivery style of the messenger.

    I bet you wouldnt think this guy gets any business
    Weak Men Pay This Boxing Coach To Tell Them They Are Terrible on Vimeo
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  • Profile picture of the author misterme
    It just isn't universally so. Believe me when I tell you. I've tried same day signing bonuses: "These are the packages, but if you're ok with going ahead now, you'll get this XXX as a bonus" were the exact words I used. Only to be told, every time I did this, "the pressure wasn't appreciated" and so they weren't going to buy at all now. Turns out they really liked the bonus - no kidding that's why I made it into a desirable bonus - but they soured at the idea that I'd only include it free if they signed today.

    They had a choice, right? Take this package anytime you want IF you're OK with going ahead today, you'll get this other thing as a bonus. That's Lisa Sasevich's "invisible close" I was using. She claims the temptation to not lose out on the bonus works like magic because it's not YOU putting the pressure on - the prospect is putting the pressure on themselves.

    Oh yeah?

    I had to stop doing that after a few attempts because I was burning through prospects.

    So much for irresistible offers.

    And I have built in true urgency. If you don't book me today, your date could very well be booked by the next person tomorrow. Hey, I could get a call to book your date as I leave the consultation. And all the prospects are aware of that.

    When I look through my records, every time a client signs, time and time again it's because they really wanted my work. I've had people change their wedding dates to get me. If they couldn't care less, if they don't have that desire for what I can do, then no alleged irresistible offer, no urgency, no nothing, sells them.

    I think it has to do with 1. who you're talking to, 2. How much the investment is, 3. What you're selling and 4. other factors, both psychological and circumstance, surrounding the sale.

    With all due respect, it''s just not that cut and dried.
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    • Profile picture of the author bob ross
      Originally Posted by massiveray View Post

      Wait so value + urgency = monehs? OMG

      Haha, great post!
      Yeah, what a crazy concept, can't believe it works!


      Originally Posted by misterme View Post

      It just isn't universally so. Believe me when I tell you. I've tried same day signing bonuses: "These are the packages, but if you're ok with going ahead now, you'll get this XXX as a bonus" were the exact words I used. Only to be told, every time I did this, "the pressure wasn't appreciated" and so they weren't going to buy at all now. Turns out they really liked the bonus - no kidding that's why I made it into a desirable bonus - but they soured at the idea that I'd only include it free if they signed today.

      They had a choice, right? Take this package anytime you want IF you're OK with going ahead today, you'll get this other thing as a bonus. That's Lisa Sasevich's "invisible close" I was using. She claims the temptation to not lose out on the bonus works like magic because it's not YOU putting the pressure on - the prospect is putting the pressure on themselves.

      Oh yeah?

      I had to stop doing that after a few attempts because I was burning through prospects.

      So much for irresistible offers.

      And I have built in true urgency. If you don't book me today, your date could very well be booked by the next person tomorrow. Hey, I could get a call to book your date as I leave the consultation. And all the prospects are aware of that.

      When I look through my records, every time a client signs, time and time again it's because they really wanted my work. I've had people change their wedding dates to get me. If they couldn't care less, if they don't have that desire for what I can do, then no alleged irresistible offer, no urgency, no nothing, sells them.

      I think it has to do with 1. who you're talking to, 2. How much the investment is, 3. What you're selling and 4. other factors, both psychological and circumstance, surrounding the sale.

      With all due respect, it''s just not that cut and dried.
      Credibly pitching urgency requires a lot of finesse sometimes because there can be a razor thin line between high pressure scam and awesome opportunity.

      By the sounds of your first example, I can see why you were getting that kind of reaction. There wasn't enough credibility in your urgency. There wasn't a good enough reason to support why the offer's only good right now. You can always tell this by the fact they mention pressure or sourness.

      The way you built-in your urgency after having trouble with the first strategy is definitely a good one though. In the remodeling industry, this same kind of technique you're doing works well by telling homeowners:

      "We're looking for a home to use in this neighborhood as a model. In exchange for letting us keep a sign in your yard for 30 days, we're willing to discount the price 30% because we know we'll get more business from it.

      Unfortunately we only need one model home to get things rolling, so the discount is first come-first serve. We set five appointments over today and tomorrow because we know one of them will take advantage of this..."

      It creates that massive internal pressure similar to what you're talking about in your built-in strategy and it's much softer than a hard close.
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    • Profile picture of the author PaulintheSticks
      Nice to meet you too Bob.

      Originally Posted by misterme View Post

      It just isn't universally so. Believe me when I tell you. I've tried same day signing bonuses: "These are the packages, but if you're ok with going ahead now, you'll get this XXX as a bonus" were the exact words I used. Only to be told, every time I did this, "the pressure wasn't appreciated"
      That's really interesting and understandable. Everyone knows you can just as easily give them the bonus tomorrow so they feel its nothing more than pressure. Especially because you're the one in charge of the offer, not management.

      On the other hand, if I'm considering buying from a large corporation such as AT&T, usually the "offer ends tonight" works well because I've called the next day and can't get the discount. But how many times have you gone back to a sales page of an entrepreneur or small IM company the day after the offer "expired" only to find it renewed?

      I think people expect more consideration from small companies than corporations. Another factor might be that they know corporations don't care and aren't worried about their business.

      I think the trick is finding urgency without manufacturing it such as "the longer you wait, the more money you're losing" or "the more your competition will gain"
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  • Profile picture of the author maxrezn
    Here's one:

    "Mr. Prospect, now that you have an idea of what this will do for your business and your bottom line, I'm sure you are waiting to hear how much of an investment this will require on your part, correct?"

    prospect= "Lay it on me."

    "It's fairly simple. The set up is a one time $1,500. Then 30 days from now, $600 is billed to your credit card periodically for 6 months."

    *Pause*

    "However.....to remove stress from my work week..I've been giving out a hefty discount that benefits both of us. Do you care to hear about it?

    prospect= "Yea why the hell not."

    "Ok. I typically have 3 appointments per day Monday-Friday. This keeps me very busy and constantly on the move. Lately, my schedule has been getting distorted due to me making too many 2nd engagements to pick up a check or answer any more questions before closing a deal. Sometimes when I have to reschedule a meeting with a new prospect, it seems unprofessional on my part and I loose the opportunity then and there. I want to put an end to that. So to keep my schedule more rigid and everyone happy, there's a 1st meeting discount. If we move forward today, you're only paying a $800 set up fee, and $475 per month. That's about $1,500 off the total package. You get a great discount and I don't have to play catch up all week long. Sound fair to you?"

    Sidenote: Factor in the discount into the price you were going to quote at the beginning.
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    • Profile picture of the author bob ross
      Originally Posted by maxrezn View Post

      Here's one:

      "Mr. Prospect, now that you have an idea of what this will do for your business and your bottom line, I'm sure you are waiting to hear how much of an investment this will require on your part, correct?"

      prospect= "Lay it on me."

      "It's fairly simple. The set up is a one time $1,500. Then 30 days from now, $600 is billed to your credit card periodically for 6 months."

      *Pause*

      "However.....to remove stress from my work week..I've been giving out a hefty discount that benefits both of us. Do you care to hear about it?

      prospect= "Yea why the hell not."

      "Ok. I typically have 3 appointments per day Monday-Friday. This keeps me very busy and constantly on the move. Lately, my schedule has been getting distorted due to me making too many 2nd engagements to pick up a check or answer any more questions before closing a deal. Sometimes when I have to reschedule a meeting with a new prospect, it seems unprofessional on my part and I loose the opportunity then and there. I want to put an end to that. So to keep my schedule more rigid and everyone happy, there's a 1st meeting discount. If we move forward today, you're only paying a $800 set up fee, and $475 per month. That's about $1,500 off the total package. You get a great discount and I don't have to play catch up all week long. Sound fair to you?"

      Sidenote: Factor in the discount into the price you were going to quote at the beginning.
      All day long with this!! I've used a story strikingly similar to this for a long time. A little more long winded but right along the same lines. Really cool to see it used by others as well.
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    • Profile picture of the author PaulintheSticks
      Originally Posted by maxrezn View Post

      Here's one:
      "Ok. I typically have 3 appointments per day Monday-Friday. This keeps me very busy and constantly on the move. Lately, my schedule has been getting distorted due to me making too many 2nd engagements to pick up a check or answer any more questions before closing a deal. Sometimes when I have to reschedule a meeting with a new prospect, it seems unprofessional on my part and I loose the opportunity then and there. I want to put an end to that. So to keep my schedule more rigid and everyone happy, there's a 1st meeting discount. If we move forward today, you're only paying a $800 set up fee, and $475 per month. That's about $1,500 off the total package. You get a great discount and I don't have to play catch up all week long. Sound fair to you?"

      Sidenote: Factor in the discount into the price you were going to quote at the beginning.
      That's a perfect example of why people don't believe the urgency pitch. If you approached me with that I wouldn't believe you for a second. Seriously, an almost 30% discount because you want to keep your schedule straight is not believable.
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      • Profile picture of the author bob ross
        Originally Posted by PaulintheSticks View Post

        That's a perfect example of why people don't believe the urgency pitch. If you approached me with that I wouldn't believe you for a second. Seriously, an almost 30% discount because you want to keep your schedule straight is not believable.
        I can see how reading what he wrote would seem pretty fishy, but if you saw this in real life I'm telling you it's ultra credible. It's not exactly the same way I've used this type of close (mine is a little more in-depth when I've used this) but it makes TOTAL sense when presented properly.
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        • Profile picture of the author maxrezn
          Originally Posted by bob ross View Post

          I can see how reading what he wrote would seem pretty fishy, but if you saw this in real life I'm telling you it's ultra credible. It's not exactly the same way I've used this type of close (mine is a little more in-depth when I've used this) but it makes TOTAL sense when presented properly.
          Any chance you used this in selling window/siding/door remodeling? One of the big window companies here in MD shared it with me.
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          • Profile picture of the author bob ross
            Originally Posted by maxrezn View Post

            Any chance you used this in selling window/siding/door remodeling? One of the big window companies here in MD shared it with me.
            Yes and yes. I bet I know the company you're talking about too. Their VP wrote a book called "10 steps to high definition selling" and I found it very similar to the system I was trained on as well.
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      • Profile picture of the author maxrezn
        Originally Posted by PaulintheSticks View Post

        That's a perfect example of why people don't believe the urgency pitch. If you approached me with that I wouldn't believe you for a second. Seriously, an almost 30% discount because you want to keep your schedule straight is not believable.
        Hey man don't knock it till you try it. It works like gang busters when done properly.
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        • Profile picture of the author PaulintheSticks
          Originally Posted by maxrezn View Post

          Hey man don't knock it till you try it. It works like gang busters when done properly.
          It could be that we have a different philosophy. I figure if I provide value and prove to my customers and prospects that I am really interested in their success, I don't need to come up with schemes like these and can still easily sell plenty of services to make a comfortable living. Will I sell as much as someone who uses tactics like that? Probably not.
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          • Profile picture of the author bob ross
            Originally Posted by PaulintheSticks View Post

            It could be that we have a different philosophy. I figure if I provide value and prove to my customers and prospects that I am really interested in their success, I don't need to come up with schemes like these and can still easily sell plenty of services to make a comfortable living. Will I sell as much as someone who uses tactics like that? Probably not.
            Paul, let's say you're playing a gig somewhere and a guy comes up to you afterwards talking about how talented you are. Turns out, he's a guitar salesman at a local music store and he wanted to simply introduce himself and compliment you on your show. His name is Karl and you can tell he knows his sh** but he's really sincere, sharp, and frankly... likeable.

            You chat for a bit and start talking about guitars, naturally. You start to feel a little uncomfortable because you know you're talking to an expert in guitars but you aren't exactly playing a top notch guitar. Obviously you'd love to be playing on a better instrument but it's not anything you feel you can afford or have even looked into much. The one you've got has been 'working fine'. You've even told him "I'm really happy with this guitar because it works just fine for what I need", because the last thing you want him to do is start selling you a pricey guitar right?

            Karl builds you up and really seems interested in your experience playing, writing, and singing. In a subtle way he starts to make you feel like your instrument isn't matching up to your vocal talent. He makes you feel like you would be so much more capable if you only had a guitar that would better complement your talent. It starts to make perfect sense of course. With a high end guitar, it would stay in tune longer, last forever, sound louder, make people smile wider...

            You'd have something to give your kids or your grandchildren, and they'd be proud to own something so great. Something to carry on your legacy for generations. Something so valuable. The guitar you thought was 'fine' is now looking more and more like something that's been holding you back all these years. Something that can't even stay in tune for very long.

            Turns out, Karl has an absolutely amazing gibson acoustic that someone just sold them who was having a baby and needed the cash. It hasn't even hit the showcase on the floor yet. It's worth about $2,200 retail but they only paid $1,000 for it. Karl says that he's willing to give you his 15% employee discount and he can set up so you only have to pay $90/month for it until it's paid off. He says it's not on the shelf yet because he knows a lot of guys who will scoop it up right away, but he couldn't help but feel that you'd be the perfect fit for it.

            So he doesn't normally sell things at a discount like this, but if you want to take him up on the offer he'll help you out, otherwise he'll call the other buyers.


            This is how urgency ties in amazingly with value. I used the guitar example to hopefully strike a chord (no pun intended) with you since I saw your sig. This guy has an incredible product and he pitched you in an incredibly compelling way. The value is there, but that doesn't mean you'll rush out and buy his guitar, does it?

            The logical story and surprisingly affordable offer all come together perfectly. Karl made the stars align that night. He gave you a brief window of opportunity rather than a hard sell. He could have fabricated the whole story, it doesn't matter. He sold you rather than just telling you he had something valuable for whenever you're ready.

            This is how a salesman with finesse can get you to feel that you're almost like a loser without what he has to offer. But he never directly insults you. This is how an 'urgency' story can get you to buy something that you never thought you needed nor thought you could ever afford. Within a few minutes, you're sold.
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            • Profile picture of the author PaulintheSticks
              Bob,

              I get it totally. Its brilliant. And As long as I can honestly make a pitch like that, I'll do it. I'm just not going to lie to make it happen. If the truth is that I've got one consulting spot open, I'll use it to instill urgency. I'm just not going to make up some elaborate story as to why a prospect needs to buy now if its not the truth. And when people say things like "here's one that I use" and then others say "I use that too" you know its a scheme. I'm not judging anyone as we all have our lives to live but sales is really tricky and its too easy to compromise your integrity to make a sale. I'm just not willing to go that far.

              Originally Posted by bob ross View Post

              Paul, let's say you're playing a gig somewhere and a guy comes up to you afterwards talking about how talented you are. Turns out, he's a guitar salesman at a local music store and he wanted to simply introduce himself and compliment you on your show. His name is Karl and you can tell he knows his sh** but he's really sincere, sharp, and frankly... likeable.

              You chat for a bit and start talking about guitars, naturally. You start to feel a little uncomfortable because you know you're talking to an expert in guitars but you aren't exactly playing a top notch guitar. Obviously you'd love to be playing on a better instrument but it's not anything you feel you can afford or have even looked into much. The one you've got has been 'working fine'. You've even told him "I'm really happy with this guitar because it works just fine for what I need", because the last thing you want him to do is start selling you a pricey guitar right?

              Karl builds you up and really seems interested in your experience playing, writing, and singing. In a subtle way he starts to make you feel like your instrument isn't matching up to your vocal talent. He makes you feel like you would be so much more capable if you only had a guitar that would better complement your talent. It starts to make perfect sense of course. With a high end guitar, it would stay in tune longer, last forever, sound louder, make people smile wider...

              You'd have something to give your kids or your grandchildren, and they'd be proud to own something so great. Something to carry on your legacy for generations. Something so valuable. The guitar you thought was 'fine' is now looking more and more like something that's been holding you back all these years. Something that can't even stay in tune for very long.

              Turns out, Karl has an absolutely amazing gibson acoustic that someone just sold them who was having a baby and needed the cash. It hasn't even hit the showcase on the floor yet. It's worth about $2,200 retail but they only paid $1,000 for it. Karl says that he's willing to give you his 15% employee discount and he can set up so you only have to pay $90/month for it until it's paid off. He says it's not on the shelf yet because he knows a lot of guys who will scoop it up right away, but he couldn't help but feel that you'd be the perfect fit for it.

              So he doesn't normally sell things at a discount like this, but if you want to take him up on the offer he'll help you out, otherwise he'll call the other buyers.


              This is how urgency ties in amazingly with value. I used the guitar example to hopefully strike a chord (no pun intended) with you since I saw your sig. This guy has an incredible product and he pitched you in an incredibly compelling way. The value is there, but that doesn't mean you'll rush out and buy his guitar, does it?

              The logical story and surprisingly affordable offer all come together perfectly. Karl made the stars align that night. He gave you a brief window of opportunity rather than a hard sell. He could have fabricated the whole story, it doesn't matter. He sold you rather than just telling you he had something valuable for whenever you're ready.

              This is how a salesman with finesse can get you to feel that you're almost like a loser without what he has to offer. But he never directly insults you. This is how an 'urgency' story can get you to buy something that you never thought you needed nor thought you could ever afford. Within a few minutes, you're sold.
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              • Profile picture of the author bob ross
                Originally Posted by PaulintheSticks View Post

                Bob,

                I get it totally. Its brilliant. And As long as I can honestly make a pitch like that, I'll do it. I'm just not going to lie to make it happen. If the truth is that I've got one consulting spot open, I'll use it to instill urgency. I'm just not going to make up some elaborate story as to why a prospect needs to buy now if its not the truth. And when people say things like "here's one that I use" and then others say "I use that too" you know its a scheme. I'm not judging anyone as we all have our lives to live but sales is really tricky and its too easy to compromise your integrity to make a sale. I'm just not willing to go that far.
                Yeah there's a whole other discussion we could have about integrity and ethics but I really don't think there's even a need to have to lie to anyone.

                Fact is, you don't have to lie at all because we can run sales or special offers anytime we want just like any business. Actually, if you tell someone that this deal is only good now, and they wanted to buy from you tomorrow, you'd be a liar if you sold them at yesterdays price.

                Urgency doesn't have to be unethical at all, and the 'scheme' that you mentioned isn't a scheme at all, it's completely true. When we have a bunch of people to see throughout the week it's a big problem if we have to go back to someone who we saw earlier and wants to close the deal. That means we have to reschedule whoever we were supposed to visit and that pisses the fresh prospect off sometimes, so we lose appointments.

                If you're setting say 10 appointments per week and you close 3 on average without creating any urgency, that means you have to go back to them after they've thought about it and called you back. Which means you often have to reschedule the new appointments you were supposed to see, which makes you look unprofessional and often results in people not rescheduling. Which means in a couple weeks you end up missing a good ten appointments or more that you could have visited and sold.

                So in order to not have to reschedule appointments, lose money, and get people upset, it makes sense to offer a better deal if they want to take advantage of it now. It saves everyone money and time.
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                • Profile picture of the author PaulintheSticks
                  Originally Posted by bob ross View Post

                  Y
                  Urgency doesn't have to be unethical at all, and the 'scheme' that you mentioned isn't a scheme at all, it's completely true. When we have a bunch of people to see throughout the week it's a big problem if we have to go back to someone who we saw earlier and wants to close the deal. That means we have to reschedule whoever we were supposed to visit and that pisses the fresh prospect off sometimes, so we lose appointments.
                  Its a good point Bob and I agree for some it definitely CAN be true. Wish I had that problem.

                  I think I'm probably a little hypersensitive because I hear so much dishonesty on these forums and in the sales and marketing field in general and it really just repulses me. And many times its blatant dishonesty. They don't even try to hide it.

                  Have you ever seen the threads where people ask where they can get testimonials for their clients? And what really pisses me off is they're ruining the reputation of the whole industry and I have to compete against them.
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              • Profile picture of the author Eddie Spangler
                Originally Posted by PaulintheSticks View Post

                Bob,

                I get it totally. Its brilliant. And As long as I can honestly make a pitch like that, I'll do it. I'm just not going to lie to make it happen. If the truth is that I've got one consulting spot open, I'll use it to instill urgency. I'm just not going to make up some elaborate story as to why a prospect needs to buy now if its not the truth. And when people say things like "here's one that I use" and then others say "I use that too" you know its a scheme. I'm not judging anyone as we all have our lives to live but sales is really tricky and its too easy to compromise your integrity to make a sale. I'm just not willing to go that far.
                You may not agree with this now, or maybe you never will. Or maybe one day you will realize how much sense what Im about to say makes

                Totally agree with having integrity when it comes to keeping your word and providing value to a client, thats what you are supposed to do.

                People have their own reasons as to why they do things, even when they get smacked upside the head with logic they still wont move. Its your job to uncover those reasons and use the right psychology to get them to take action.

                If you have a client that you know you can help and they just wont commit BUT you realize that they are just the type that needs a push OR maybe they are the type that just needs to feel a win by getting an extra discount or incentive then you need to be able to convert them... If it means telling a little story so that it makes the decision easier for them, so be it, If it means creating scarcity so what.

                Its not about YOU its about THEM. Give them what they want.
                You owe it to them.

                Think about what happens when you dont, they end up talking to another person who knows how to use sales psychology and they get the check.
                You were weak and both of you lost out, he is getting worse service and you lose the work.
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                • Profile picture of the author Ron Candy
                  Spot On...

                  You need to know how to close and closing requires effective responses to objections. I have a slew of them from my years in the corporate sales world in my previous life. Here's one that has worked for me to continue the conversation with the negative nelly...
                  They say: "I am not interested"

                  You say: "That's exactly why you should consider what I am wanting to share with you, because if allowed the opportunity, I KNOW you would be very interested if you realized how many new customers I will bring you in the next 6 months"

                  Or you say: "Good, I don't expect you to be interested until you see what my services can do for your business. Allow me 3 minutes to show you..."
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              • Profile picture of the author DaniMc
                Originally Posted by PaulintheSticks View Post

                Bob,

                I get it totally. Its brilliant. And As long as I can honestly make a pitch like that, I'll do it. I'm just not going to lie to make it happen. If the truth is that I've got one consulting spot open, I'll use it to instill urgency. I'm just not going to make up some elaborate story as to why a prospect needs to buy now if its not the truth. And when people say things like "here's one that I use" and then others say "I use that too" you know its a scheme. I'm not judging anyone as we all have our lives to live but sales is really tricky and its too easy to compromise your integrity to make a sale. I'm just not willing to go that far.
                That is a really good point Paul.

                Since you said earlier in the thread that perhaps people could sell more than you by using urgency, and here you say that you would use urgency if it were genuine, why not build urgency into your system?

                Can you think of ways to set your business up so that urgency is always there? You are always selling that "last" consulting slot. It is easy to build systems of urgency into your sales process without compromising your integrity.

                One other point about urgency. I wouldn't be too quick to say that Chet and Jay don't use them. I have dealt with Chet's organization and man it is a pressure cooker. These are high pressure, sales generating machines. Each and every seller is expected to perform at a very high level or they are out of a job.

                The same is true for Tony Robbins. Yes, he teaches a lot of good stuff and is a professional but they burn through sales people like tires at the drag strip. Their outbound telesales people are expected to set at a minimum FOUR face-to-face appointments per day for the sales reps - transaction size from $300 - $65,000.

                All of these large marketing organizations use very high-pressure sales tactics that are LOADED with urgency.
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                • Profile picture of the author PaulintheSticks
                  Originally Posted by Dan McCoy View Post

                  Since you said earlier in the thread that perhaps people could sell more than you by using urgency, and here you say that you would use urgency if it were genuine, why not build urgency into your system?

                  Can you think of ways to set your business up so that urgency is always there? You are always selling that "last" consulting slot. It is easy to build systems of urgency into your sales process without compromising your integrity.
                  I haven't put that much thought into that but will revisit it. The two I mentioned in this thread are 1. Business owners are, in effect, losing money the longer they wait to systematize and optimize their operations and 2. If they are not the market leader are also most likely losing ground to competitors.

                  One other point about urgency. I wouldn't be too quick to say that Chet and Jay don't use them. I have dealt with Chet's organization and man it is a pressure cooker. These are high pressure, sales generating machines. Each and every seller is expected to perform at a very high level or they are out of a job.
                  I think you misunderstood. My point, which probably wasn't very clear, about Chet and Jay had nothing to do with urgency. It was that when they educate people, they are not condescending. Maybe they brag a little but they don't talk down to people.
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                  • Profile picture of the author want2knowhow
                    :-) Hey Paul...you're a man of many talents! You sing, write and build solar paneled houses! You, sir, are a Jack-Of-All-Trades!
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          • Profile picture of the author bizgrower
            Originally Posted by PaulintheSticks View Post

            It could be that we have a different philosophy. I figure if I provide value and prove to my customers and prospects that I am really interested in their success, I don't need to come up with schemes like these and can still easily sell plenty of services to make a comfortable living. Will I sell as much as someone who uses tactics like that? Probably not.
            OP makes an excellent point to have an offer and a sense of urgency.

            Modify to fit your business and style, as it will be quite different if you are selling
            items or home services or your own professional services...

            In the latter category, you could truthfully mention that your offer is good now before you raise your rates. Or, that you do operate on a first come first served basis and will soon be booked for six months out. Something like that. Realistic and truthful in the professional services, web design, SEO fields, etc.

            Dan
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  • Profile picture of the author dave147
    The urgency part of your pitch has to be credible, believable and it must make complete and perfect sense, there must be much lost by not taking action, and much to gain by taking action.

    You need to a better urgency than just a mere discount. If giving a discount is your urgency then that's not going to do it in most cases.
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  • Profile picture of the author misterme
    Originally Posted by bob ross View Post

    I can see why you were getting that kind of reaction. There wasn't enough credibility in your urgency. There wasn't a good enough reason to support why the offer's only good right now. You can always tell this by the fact they mention pressure or sourness.
    That strikes me as monday morning quarterbacking. If I had said I sold people with that close, you might be saying "way to go!" Look, it's a "same day bonus" - the reason is as the name suggests - and it's word for word what Sasevich gave as an example that worked for her clients. One example she gives is a spa salon which was having difficulties getting people to sign up on the spot for their packages. They'd have open houses and prospects would attend, but when it came time to get people to buy, they wouldn't. And they didn't want to pressure them to buy. So Sasevich came up with this same day bonus thing, having the spa tell people, "here's the packages, they're good for a week. BUT IF you're ok with going ahead now, you'll also get XXX." And their sales shot up.

    So it worked for them - and with the same amount of good reason behind it.
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    • Profile picture of the author bob ross
      Originally Posted by misterme View Post

      That strikes me as monday morning quarterbacking. If I had said I sold people with that close, you might be saying "way to go!" Look, it's a "same day bonus" - the reason is as the name suggests - and it's word for word what Sasevich gave as an example that worked for her clients. One example she gives is a spa salon which was having difficulties getting people to sign up on the spot for their packages. They'd have open houses and prospects would attend, but when it came time to get people to buy, they wouldn't. And they didn't want to pressure them to buy. So Sasevich came up with this same day bonus thing, having the spa tell people, "here's the packages, they're good for a week. BUT IF you're ok with going ahead now, you'll also get XXX." And their sales shot up.

      So it worked for them - and with the same amount of good reason behind it.
      There's not a drop of doubt in my mind that you couldn't use the same concept with success, you just didn't have a credible enough story to go with it or else you wouldn't be getting the 'pressure' and 'sour' responses. Those are like sirens going off. It's not a big deal because you found a different way to work it in. And your way might be even more effective.

      I think in Sasevich's case she probably didn't need a super credible story because the prospects had came to her, which isn't as difficult as when we're approaching them. Even though the overall concept will still work, the context isn't the same so it has to be adapted to the slightly different dynamics we deal with.
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      • Profile picture of the author misterme
        Originally Posted by bob ross View Post

        There's not a drop of doubt in my mind that you couldn't use the same concept with success, you just didn't have a credible enough story to go with it or else you wouldn't be getting the 'pressure' and 'sour' responses.
        I hear you, yet I've used credible stories in the past. Such as, "one of the things that happens when someone wants to think about it is by the time they get back to me, I'm booked out. And they're not happy about that. For me, it meant I needed to see some more people and spend some more time speaking with them. I'd rather be home! LOL. My accountant tells me it costs me $500 for every time I see a new couple in overhead, time, marketing expenses and so on, so what I'd like to do is this: I'd rather give you that $500 right now..."

        Don't get hung up on the amount. I tried discounts up to $1,000 at one point. It still comes out the same way: "We feel pressured to make a decision and that's turned us off."

        I'm dealing mostly with twenty year old to thirty year olds. If that generation even whiffs a scent of the old school sales tactic, they bail.

        Works ok with people in their 40's, apparently with people in their 50's, 60's, 70's. Even their 80's... though you need to talk louder, slower and explain it three times...

        Urgency seems to work better with smaller sales. Smaller to me means less than a few thousand. It's also that I'm selling a once in a lifetime (we hope), 5 to 10 grand sale, where one of the factors is they need to feel completely comfortable with their photographer. It's beyond a trust issue. You are the Trustee of their Memories. The Maker Of Their Family Heirloom. For many brides, this is something they've been thinking about for some years. They're NOT going to enter into this long term relationship if they feel you're selling them. We're not talking about if you don't get them in Google's top ten or if you don't get customers coming in their door next month, where they can fire you and get someone else before they throw more good money after bad.

        Lower budget couples would probably still respond to urgency. They don't care who their photographer is, as long as the price is right. They'll accept crap. They'd probably also respond well to "Tell you what I'm gonna do, just cuz I like ya."

        There's your slightly different dynamics.
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        • Profile picture of the author PaulintheSticks
          Originally Posted by misterme View Post

          people in their 50's, 60's, 70's. Even their 80's... though you need to talk louder, slower and explain it three times...

          Urgency...
          Probably has more to do with the bathroom than your offer.
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        • Profile picture of the author bizgrower
          Originally Posted by misterme View Post

          I hear you, yet I've used credible stories in the past. Such as, "one of the things that happens when someone wants to think about it is by the time they get back to me, I'm booked out. And they're not happy about that. For me, it meant I needed to see some more people and spend some more time speaking with them. I'd rather be home! LOL. My accountant tells me it costs me $500 for every time I see a new couple in overhead, time, marketing expenses and so on, so what I'd like to do is this: I'd rather give you that $500 right now..."

          Don't get hung up on the amount. I tried discounts up to $1,000 at one point. It still comes out the same way: "We feel pressured to make a decision and that's turned us off."

          I'm dealing mostly with twenty year old to thirty year olds. If that generation even whiffs a scent of the old school sales tactic, they bail.

          Works ok with people in their 40's, apparently with people in their 50's, 60's, 70's. Even their 80's... though you need to talk louder, slower and explain it three times...

          Urgency seems to work better with smaller sales. Smaller to me means less than a few thousand. It's also that I'm selling a once in a lifetime (we hope), 5 to 10 grand sale, where one of the factors is they need to feel completely comfortable with their photographer. It's beyond a trust issue. You are the Trustee of their Memories. The Maker Of Their Family Heirloom. For many brides, this is something they've been thinking about for some years. They're NOT going to enter into this long term relationship if they feel you're selling them. We're not talking about if you don't get them in Google's top ten or if you don't get customers coming in their door next month, where they can fire you and get someone else before they throw more good money after bad.

          Lower budget couples would probably still respond to urgency. They don't care who their photographer is, as long as the price is right. They'll accept crap. They'd probably also respond well to "Tell you what I'm gonna do, just cuz I like ya."

          There's your slightly different dynamics.
          Misterme,

          I know you know more than me - and most people - about selling, but I sure do empathize.

          I was in a business network group with a 30-35 year professional photographer (a client was a President of the USA) and you are in a tough, tough market/demographic. Also, I manage a hotel and our wedding business has significantly dropped. The local place that hosts weddings has also been hit - people just are not doing the big weddings. In our market anyway.

          The people in your market have not been exposed to enough to KNOW and appreciate the difference between a professional photographer and their friends starting to do web videos and photographs... The $400 wedding "photogs"... And they've grown up with the digital cameras and phones and smart mobile devices...

          All I can say (and I realize you probably already do/know all this) is tell your story, differentiate how your experience and professionalism and interactions create the moments, how you capture the moments, gallery, testimonials... and offer good packages and price points for what you do. And, guarantee that they won't have a wedding photographer disaster. Add a videographer to your packages? Market to the parents as they might be the one's paying, or at least influencing because the memories are important to them as well.

          Pricepoint and emotional consumer decisions probably don't respond to pressure. I did home mortgages for a while, and man do those couples have discussions about everything on the statements and the loan originator...

          Dan
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          • Profile picture of the author DaniMc
            Originally Posted by misterme View Post


            I'm dealing mostly with twenty year old to thirty year olds. If that generation even whiffs a scent of the old school sales tactic, they bail.

            Works ok with people in their 40's, apparently with people in their 50's, 60's, 70's. Even their 80's... though you need to talk louder, slower and explain it three times...

            Urgency seems to work better with smaller sales. Smaller to me means less than a few thousand. It's also that I'm selling a once in a lifetime (we hope), 5 to 10 grand sale, where one of the factors is they need to feel completely comfortable with their photographer.
            I think you hit the nail on the head right there. I really don't think it has anything to do with age. I believe it has more to do with the size of the sale.

            The larger a decision becomes, the more people resent being pressured at all. You might be pressured into buying a coupon book from someone at your door for example. But there is no way in hell you are gonna be pressured into a $5,000 purchase without feeling irritated by the pressure tactic.

            I used to make $5,000 in-home sales and man, that is where I really learned to sell. From the time I met someone it was about 2.5 hours before leaving with a $5,000 contract worth a $1,000 commission. In that situation, their house became a pressure cooker! In these situations, protecting against buyers remorse was critical. We had about a 40% cancellation rate. It was just the nature of the beast in a larger B2C sale. I closed about 3-4 deals a week and would actually collect commission on 1-2 deals per week. Those were the good ole days.

            B2B - I think it is more important to lay off the pressure. Sure, create urgency but pressure starts to backfire as the size of the sale increases.
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  • Profile picture of the author mjbmedia
    Without adding any value to this great thread, can I just say hats off to all involved in it for the excellent manners and respect shown to all points of view, makes a great example for this forum, well done gents (and ladies if there were any).
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    • Profile picture of the author want2knowhow
      Originally Posted by mjbmedia View Post

      Without adding any value to this great thread, can I just say hats off to all involved in it for the excellent manners and respect shown to all points of view, makes a great example for this forum, well done gents (and ladies if there were any).
      Not sure if you're including me...but...I'm a la...I'm a female.
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  • Profile picture of the author James Kurt
    Great post. I think that so many of us as internet marketers see so many thin offers and fake urgency that we become immune to their effect or that it has an off putting effect. Fact is that most people NEED something to push their decision making over the top and to spur them to ACT.

    Thanks for the reminder and tips.
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  • Profile picture of the author rugman
    I used this in the residential carpet cleaning biz - called it "while we are here".
    OK Ms Jones - we are here to clean 3 rooms and a hall and one set of stairs - right?
    Yep.
    OK - while we are here we can clean your sofa for $109 - normally it would be $159 but since we are already here we can save you the money. If you decide to get it done at another time it would be full price as we would have to make a separate trip with the gas and other expenses. And - if you would like us to look at anything else for you while we are here we would be glad to give you a great price also - here is a list of our other services. Go ahead and take a look while we are setting up the truck.

    Worked like a charm.
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  • Profile picture of the author NewParadigm
    The concept is more fear of loss/avoiding pain, which induces the prospect to take urgent action. It's not really focusing on urgency itself. Urgency is a measure of the effectiveness of your selling proposition and demonstrating the prospect is truly losing out to competitors.

    People seek pleasure and avoid pain. Avoiding pain/fear of loss is a lot more powerful for IMHO most businesses. I see many sales pitches and campaigns that totally leave this critical component out.

    Businesses will appreciate any homework you do on their competitors for them, and help them leapfrog past.

    You must FIRST, get them to divorce their current position, before they are willing to commit to a new direction. Kind of like relationships.

    Otherwise the business has no sense of urgency to move forward with you, as they are feeling no pain staying on their same square and not budging. Salesperson's job is to invoke the concept that you are either moving forward, or you are moving backward. There is no status quo.
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  • Profile picture of the author bizgrower
    Another example of credible urgency and keeping your deal flow going:

    There is a successful kitchen remodeler/good marketer in my area that does a lot of radio advertising. Every year around the holidays, he does radio spots explaining it's his slow season (it probably is) and he needs to keep his crews employed (also true and shows he's a good guy). So, if you contract now, you get 20% off. There's not a stated deadline in the ads, but the spots stop running when he's at capacity (I assume).

    The same "seasonalness" appeal - bonus or discount - could legitamately and credibly be used by many, many businesses to keep business coming.

    Definitely a regular strategy to build in to your business(es), or your clients' businesses.
    Always be marketing and improving.

    Another thought for the newer IM consultants: do it now, before these new Google changes (or other IM related changes) impact your business...

    Dan
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  • Profile picture of the author DeafAndy
    Everything Bob said is spot on. Urgency is a great way to close out the sale. But that leaves off the beginning, the part where Bob said he creates the need, even when someone doesn't realize the need was there to begin with. The most effective way to do that is to create pain.

    Pain is the biggest motivator on the planet. If you feel good eating pizza but think you could feel better eating salad, you may never get around to eating salad. But if pizza gives you heartburn, if you get chest pains or had a heart attack because you eat pizza all day, you are in pain and suddenly are very motivated to eat salad. Combine that with a low life expectancy or "expiring offer" as it were, and you've got a highly motivated individual.

    So how do you uncover pain?

    Ask questions before the pitch. What do you tell people when they ask for your website and you don't have one? What's your current marketing plan? (Usually don't have one)

    Or make pain statements related to your industry: I work with people that are concerned about their online presence. Frustrated by the confusion of social media. Mad about the low return on investment from Yellow Pages. Under pressure to find more clients. Those are some of the issues we resolve. I don't suppose you experience any of those concerns?

    If you can uncover a pain, you will get them talking, they will trust you more, and then your pitch will magically solve whatever pain they experience, which is much more effective than pitching features and benefits they may not care about. And if they don't act now, the pain will continue!

    Combine urgency with pain and you've got business.

    P.S. Did you notice Bob producing pain by telling you he can sell and close more effectively than you and then listing some common rejections you've experienced?
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  • Profile picture of the author natalia2012
    Thanks for replying to this thread. Keep this going. Great and interesting article to read. Keep highlighting some more interestig topics like these.

    Natalia
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