About to Drop My First Client- How to Do It Right?

5 replies
I've posted before the problems I've had with my first client as we began to work together and now am at the point where I'm exhausted my budget for them and they are draining my energy.

There's been a couple of on-going issues, nickel and diming my quote, refusing to work with contract (currently don't have a contract with them), trying to add on tasks not wanting to pay extra fees for them, his business is failing and most of my outsourcers have walked away from projects related to him and advised me to do the same... so I'm dropping him after thinking about how he's costing me time from getting new, better clients.

I'm a bit worried though since I'm mostly done with a last "request"of his to recreate their site in Wordpress (he only wants Wordpress as a CMS and are instant about it look the same) which he's paid 2 payments of the total cost for already. If asked I would return the money obviously since that's the right thing to do since it's taken 2 months due to my team gradually dropping out after not being paid for his constant reversions to their design... A learning experience for sure!

Should I tell him the project has now gone beyond my scope and it's better if he finds someone else to finish it? Any advice of how to drop a client without them getting irate or threatening to sue you? Which is a worry also

I now know I should have never taken on this client and should have heeded the warning signals during our first meeting; his old web designer "disappeared on him" Refusing to sign a reasonable contract is a huge red flag.
#client #drop
  • Profile picture of the author TimGreen1
    Try telling him the truth?
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    • Profile picture of the author John Durham
      Originally Posted by TimGreen1 View Post

      Try telling him the truth?
      What he said.

      At first I asked "Why post something like this"....then I realized, it's not because you need an answer, it's because you are struggling with the decision period, and had to ventilate. Just do it and save yourself some frustration. Free yourself from the hand of the fowler, so that you can run like a Gazelle again. Just let go, do it, and create a void for something good to come in. If he tries to sue you...let him wear himself out. If he wins he wins, if he loses he loses...but either way you have to set yourself free and get the prize of looking in the mirror saying "I have standards". It will give you energy.

      As stated above, if he doesnt like it...his loss...

      You asked him to sign a contract and he was too stubborn to do it. He made his own bed.

      "You were looking for a customer when you found this one!" No big loss.
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  • Profile picture of the author misterme
    What can you say but that you don't feel you're the best fit? You could tell him he asks for too much and is impossible to work with but if that's going to make more problems for you, then why bother? You're not there as his life coach.

    Originally Posted by Ehanson View Post

    his old web designer "disappeared on him" Refusing to sign a reasonable contract is a huge red flag.
    As was the previous website designer "disappearing."
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  • Profile picture of the author Sue McDonald
    You don't have a contract with him so yes you tell him the truth and just walk away from it.

    There is no point in letting it rule your happiness because by the sound of the thread you do not enjoy working with him. Not only are you making yourself unhappy but it is probably effecting those around you.
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  • Profile picture of the author CudaFish
    Everything John said is on the money. It's bottle necking your business, keeping him on. So just drop him. You have no contract, so he can't sue you as nothing is in writing. He won't even remember you a week later.

    Just tell him the truth, and do what works best.

    - Mark Cuda
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    cudafish.com | marketing | design | work / life balance
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