Cool so I've learned a few services I can offer! But....Now what?

28 replies
Greetings my offline comrades,

So I read through WillR's mobile website WSO and Bobross's Easy Print Profits (both excellent btw), and am confident that combined with the ability to outsource I have a range of valuable services that I can offer to local businesses. I've bought the domain and am ready to legitimize my own business by applying for a EIN and DBA next week.

Everything looks ready to go, but now the comes the real challenge and the most important aspect to any business: customers.I have a few methods in mind that I plan to try out but just wanted some advice and encouragement before I actually make contact with the big scary world out there.

Here are a few:

1.personal letters
2.postcards
3.cold calling
4.hiring people on commission
5.walking into stores and talking to the business owners
6.emailing

So my questions for you guys:

1.What method of approach should I start with and which service?
2.I know eventually I'll have to talk to business owners in person, but I'm pretty nervous about it, especially considering I look so young (clean-shaven I can pass for high school). Any suggestions? And what is your approach? Do you just barge in guns a-blazing?
3.Regarding mobile websites, I'm a little confused as to how people are charging hosting fees. Are you guys buying a .mobi instead of creating a subdomain?
#butnow #cool #learned #offer #services
  • Profile picture of the author kebertt
    I'd start with a thousand cold calls and familiarize yourself with the selling process, and get some initial clients along the way.

    Next, start incorporating some form of direct mail and keep that phone ringing.

    Before hiring anyone on commission it's vital that you know how to bring in customers yourself, and how to handle them.
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    • Profile picture of the author JustinDT
      Banned
      Originally Posted by kebertt View Post

      I'd start with a thousand cold calls and familiarize yourself with the selling process, and get some initial clients along the way.

      Next, start incorporating some form of direct mail and keep that phone ringing.

      Before hiring anyone on commission it's vital that you know how to bring in customers yourself, and how to handle them.
      Well said. I completely agree.

      Before you look to pass off the work, make sure you know how to operate it yourself. The way I started was by cold calling.

      To say I hated it was a gross understatement. However people tend to be bolder on the phone ( including with rejections)

      But once I got over the fear of hearing no , I was able to take it and move on to finding my next "yes"

      I might also suggest joining a local networking group and attending. It's alot of work but those business owners are serious about getting new business, and if you can truly help, they will try you out.
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      • Profile picture of the author skylang
        Originally Posted by JustinDT View Post

        But once I got over the fear of hearing no , I was able to take it and move on to finding my next "yes"
        If you figure it takes 10 "no's" to get 1 "yes", then you can view each "no" as one tenth of the way to the next "yes". Then you can accept the "no's" with relish, knowing that you're getting closer and closer to the goal.

        Use your own numbers, which experience will tell you very quickly. You'll find it will be pretty consistent for a given market.
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        • Profile picture of the author Jarrod
          Originally Posted by skylang View Post

          If you figure it takes 10 "no's" to get 1 "yes", then you can view each "no" as one tenth of the way to the next "yes". Then you can accept the "no's" with relish, knowing that you're getting closer and closer to the goal.

          Use your own numbers, which experience will tell you very quickly. You'll find it will be pretty consistent for a given market.
          In addition to looking at it as one tenth of the way to the next yes, look at it as having actually made money. For example, if it takes you 100 calls to make one sale, and that one sale is worth $400, then each call you make is worth $4 to you. I usually do this and keep a running tally of "how much money I've made". Just a little mind trick I play on myself, but it helps me to keep dialing.
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  • Profile picture of the author PanteraIM
    Whatever you choose it may pay to focus on that method and that method only until you have nailed that technique. Anything will work because it's about what you do, but rather who you are that will make the difference.

    You can pick up any book on cold calling, direct mail, networking et al - but the responsibility ultimately falls on you and your ability to persevere and adapt. It's not the tool itself, but the person using the tool that determines how well you will do in this field when it comes to making sales.

    It is maybe 80% attitude in my opinion, something which is completely in your control but often hard to assert or even accept for most people.

    Scattering your attention and focus over multiple channels is probably the most common mistake marketers make when starting their businesses.

    I'd suggest thinking about where your talents and strengths lay and assess yourself realistically, you'll likely come to one core skill, and that is probably what you should be doing.
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    • Profile picture of the author ewenmack
      Using my experience with a product I supply to companies which are the biggest in their field in NZ, I recommend you go with Bob Ross's Print Profits.

      If you PM me I'll give you the same approach I use to land these big companies. Much easier than most think.

      The printing industry accounts for 2% of the GDP.

      I'll also give you totally under the radar industries you can target.

      Once you get a client it becomes pretty much a client for life.

      The reason the printing industry and which industries use it is so under the radar, is it isn't flashy.

      Your choice, go for the flashy business which attracts low priced competition fast, or stick with a bigger market which is constant.

      PM if you want help to get started.

      Best,
      Ewen
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      • Profile picture of the author junilerick
        Originally Posted by ewenmack View Post

        Using my experience with a product I supply to companies which are the biggest in their field in NZ, I recommend you go with Bob Ross's Print Profits.

        If you PM me I'll give you the same approach I use to land these big companies. Much easier than most think.

        The printing industry accounts for 2% of the GDP.

        I'll also give you totally under the radar industries you can target.

        Once you get a client it becomes pretty much a client for life.

        The reason the printing industry and which industries use it is so under the radar, is it isn't flashy.

        Your choice, go for the flashy business which attracts low priced competition fast, or stick with a bigger market which is constant.

        PM if you want help to get started.

        Best,
        Ewen
        Thanks a lot Ewen, PM sent!
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  • Profile picture of the author J R Salem
    You've gotta get setup and be professional - there are thousands of competitors in the marketplace and if you aren't a real business then not only will the business owner not take you serious, you won't take yourself serious.

    Along with this, any type of marketing you do needs to be personalized to an extent.

    Someone above mentioned 1000 cold calls. I cannot imagine ever making that many cold calls, and I think you'd have a hire success rate making 50 calls that were all personalized.

    For example: You can call 1000 people and say, "Hi, I'm John, here is what I do" and your ROI will be low.

    But if you research specific businesses in detail, and call and say, "Hi, I'm John, I'm calling because I saw your ad in this month's XYZ Local Magazine. I checked out your website, and there was a couple issues I wanted to discuss with someone in charge of that."

    This won't always work, but once you get that person on the phone, you can tell them "I know you are pitched all the time, but I took the time to study your site because I know you are marketing in XYZ Local Magazine, and your website is listed there so I thought you would want to address these issues so you get an optimally return from your magazine ad."

    Then find a few points they could improve upon, ie. no contact form on the homepage, no call-to-action, whatever.

    You will have more success doing this than randomly sending letters or calling people with no USP.

    Also, make sure you have providers in place for all services, reporting in place and invoicing in place.

    These are all things you need ready to go.

    Imperfect action is good, but being completely unprepared is not.
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    • Profile picture of the author junilerick
      Originally Posted by J R Salem View Post

      You've gotta get setup and be professional - there are thousands of competitors in the marketplace and if you aren't a real business then not only will the business owner not take you serious, you won't take yourself serious.

      Along with this, any type of marketing you do needs to be personalized to an extent.

      Someone above mentioned 1000 cold calls. I cannot imagine ever making that many cold calls, and I think you'd have a hire success rate making 50 calls that were all personalized.

      For example: You can call 1000 people and say, "Hi, I'm John, here is what I do" and your ROI will be low.

      But if you research specific businesses in detail, and call and say, "Hi, I'm John, I'm calling because I saw your ad in this month's XYZ Local Magazine. I checked out your website, and there was a couple issues I wanted to discuss with someone in charge of that."

      This won't always work, but once you get that person on the phone, you can tell them "I know you are pitched all the time, but I took the time to study your site because I know you are marketing in XYZ Local Magazine, and your website is listed there so I thought you would want to address these issues so you get an optimally return from your magazine ad."

      Then find a few points they could improve upon, ie. no contact form on the homepage, no call-to-action, whatever.

      You will have more success doing this than randomly sending letters or calling people with no USP.

      Also, make sure you have providers in place for all services, reporting in place and invoicing in place.

      These are all things you need ready to go.

      Imperfect action is good, but being completely unprepared is not.
      You make some good points JR.

      Actually I thought about this some, and I've been leaning towards offering print media first. It's the format that local businesses will probably relate to most and will offer me more traction when I try selling it as they will have a good idea of what they're getting. Furthermore, compared to SEO and website design, I think that people perceive print media as having a higher barrier to entry (which it does, though not by much if done correctly) and that should allow me to position myself as someone who has some knowledge of the industry. And in general, it just seems like people are having a tough time selling these web services off the bat. But I do believe that these can make a great cross-sell once you have established trust and demonstrated value.
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      • Profile picture of the author J R Salem
        Originally Posted by junilerick View Post

        You make some good points JR.

        Actually I thought about this some, and I've been leaning towards offering print media first. It's the format that local businesses will probably relate to most and will offer me more traction when I try selling it as they will have a good idea of what they're getting. Furthermore, compared to SEO and website design, I think that people perceive print media as having a higher barrier to entry (which it does, though not by much if done correctly) and that should allow me to position myself as someone who has some knowledge of the industry. And in general, it just seems like people are having a tough time selling these web services off the bat. But I do believe that these can make a great cross-sell once you have established trust and demonstrated value.
        People have a tough time selling anything, but web services are in high demand, and there are many different ways to get in the door.

        For example - use the knowledge you have to generate your own leads and sell them to a business OR give them a few for free and then get in the door and sell them on a package.

        Just be creative - don't call a business and say, "Hi, I sell SEO."
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  • Profile picture of the author bob ross
    Congrats on getting the ball rolling!

    Don't worry too much about how young you look if you're selling print media, most business owners will love the fact that they've got a young talented designer willing to work for them. Most people understand there's a lot of youth out there with good design skills, and obviously it doesn't matter if you're outsourcing it all on the back end.

    Start off with offering simple things like business cards and brochures.
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    • Profile picture of the author junilerick
      Originally Posted by bob ross View Post

      Congrats on getting the ball rolling!

      Don't worry too much about how young you look if you're selling print media, most business owners will love the fact that they've got a young talented designer willing to work for them. Most people understand there's a lot of youth out there with good design skills, and obviously it doesn't matter if you're outsourcing it all on the back end.

      Start off with offering simple things like business cards and brochures.
      The Print Profits man has spoken! Thanks for dropping by.

      And I'm assuming you're talking about cold calling for first contact? Mind if I prick your brain for a simple script template?
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  • Profile picture of the author ginnysclub1
    I wouldn't suggest that you go out there with all guns blazing.

    Do some proper market research. In other words, get out there and talk to business owners.

    Simply, say someone on the lines of, "I am thinking a starting a digital marketing agency, I was thinking of offering these range of services, which service/product do you think would help local businesses like yourself the most?"

    First of, it will help you to overcome your nerves because you're not actually selling you are doing market research and you might have the added benefit of finding a potential client.

    NOTE: Never try to turn a market research call into a sell call. Keep it separate.

    If they indicate any interest in any of your proposed products or service, just say something like:

    "If I decide to go ahead with that X would it be OK, if I contacted you?"
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    • Profile picture of the author junilerick
      Originally Posted by ginnysclub1 View Post

      I wouldn't suggest that you go out there with all guns blazing.

      Do some proper market research. In other words, get out there and talk to business owners.

      Simply, say someone on the lines of, "I am thinking a starting a digital marketing agency, I was thinking of offering these range of services, which service/product do you think would help local businesses like yourself the most?"

      First of, it will help you to overcome your nerves because you're not actually selling you are doing market research and you might have the added benefit of finding a potential client.

      NOTE: Never try to turn a market research call into a sell call. Keep it separate.

      If they indicate any interest in any of your proposed products or service, just say something like:

      "If I decide to go ahead with that X would it be OK, if I contacted you?"
      That's actually a pretty darn awesome idea if I do say so. I think I might have to steal it. I definitely think business owners would be more open to talking as it's a pretty cool experience to be able to share your insights and educate others.
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      • Profile picture of the author ewenmack
        I'm heading to bed now, but will reply to your PM in the morning.

        Got the cold email script and phone script for you to use.

        No guess work, it's a proven winner for getting printing clients.

        You won't even have to do design either.

        So hang tight!

        Best,
        Ewen
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  • Profile picture of the author Jason Kanigan
    Originally Posted by junilerick View Post

    Greetings my offline comrades,

    So I read through WillR's mobile website WSO and Bobross's Easy Print Profits (both excellent btw), and am confident that combined with the ability to outsource I have a range of valuable services that I can offer to local businesses. I've bought the domain and am ready to legitimize my own business by applying for a EIN and DBA next week.

    Everything looks ready to go, but now the comes the real challenge and the most important aspect to any business: customers.I have a few methods in mind that I plan to try out but just wanted some advice and encouragement before I actually make contact with the big scary world out there.

    Here are a few:

    1.personal letters
    2.postcards
    3.cold calling
    4.hiring people on commission
    5.walking into stores and talking to the business owners
    6.emailing

    So my questions for you guys:

    1.What method of approach should I start with and which service?
    2.I know eventually I'll have to talk to business owners in person, but I'm pretty nervous about it, especially considering I look so young (clean-shaven I can pass for high school). Any suggestions? And what is your approach? Do you just barge in guns a-blazing?
    3.Regarding mobile websites, I'm a little confused as to how people are charging hosting fees. Are you guys buying a .mobi instead of creating a subdomain?
    Congratulations, you are now in the spot many techies find themselves: I know how to provide a service...now what?

    If you are going to make sales calls, you should understand the expectations or you'll end up getting frustrated.

    Then, you must begin your calls differently than other people. Most prospecting calls start off so badly that there is no rest of the call.

    You need a consistent sales process, rather than "winging it", to manage and measure your results.

    And you must put in consistent effort. How much? Probably more than you think.

    Making calls correctly and consistently gives you the means to quickly have conversations with decision makers. Use other marketing methods as well. But even if you never make a prospecting call, you are still going to have to sell, in person or over the phone...and if you don't start getting experience now, what are you going to do then?
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  • Profile picture of the author Jarrod
    Two quick things I'll add to what's been said:

    1-If you are looking into selling mobile websites, it'd be a good idea to think of folks you know personally (friends, family, church members, old colleagues, etc.) that have their own website which is not mobile optimized. Let them know the benefits of a mobile site, what you are looking to do, and offer to do their site for free to start building your portfolio. Doing this will help you go out there to the "big scary world" armed with some credibility.

    2-In terms of finding clients, a couple things you might try. I've done both and made some sales from each. The first is to look for groupon and livingsocial deals in your area. These are companies already paying for an online service so you know they have marketing dollars to spend. Check out their website on your phone and if it is not mobile, go get ém. The second, which has yielded greater results for me, is mobile renegade.

    http://www.warriorforum.com/warrior-...ine-sales.html

    Not an affiliate or associated with in any way, just like the product and have made it a major part of my lead gen arsenal.

    Good luck.

    Edit: Ok, adding a third.

    3-One thing not to do is to avoid cold-calling. If for whatever reason you refuse to cold call yourself, find someone good you can hire who will. Tons of great info on the forum around this topic but one resource that has been really helpful to a lot of warriors, including myself, is John Durham's free telemarketing report:

    http://www.warriorforum.com/offline-...rting-now.html
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  • Profile picture of the author Jarrod
    Originally Posted by junilerick View Post

    3.Regarding mobile websites, I'm a little confused as to how people are charging hosting fees. Are you guys buying a .mobi instead of creating a subdomain?
    I don't think this question has been addressed, so will tell you what I do.

    For me it depends on their hosting. If they use cpanel hosting (bluehost, hostgator, etc.) and they are ok granting me access, then I use their current hosting and set up a subdomain. If they have some weird or archaic hosting that I can sense is going to be a nightmare working through, I set up a .mobi domain and host it on my hostgator reseller account.

    I never give them an option if I can avoid it. (Why let THEM decide when I am the one that knows what's going to be best for them?) Just ask the questions to determine which route is best, then when explaining the process, go in that direction.
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    • Profile picture of the author ewenmack
      Selling printing is so much easier than mobile websites because they are already buying printing.

      You end up stuck in the convincing game
      which easily creates burn out when promoting something that people aren't aware of the need for it. That's mobile websites.

      This is how I've landed the country's largest hardware store chain, the largest, fruit and vege store chain, the largest hairdressing salon chain, the largest gold buying chain, the largest chain of dentists, the largest chain of adult stores the largest chain of mobile coffee and on and on.

      They keep coming back to me with more orders.

      This is the same business model as brokering printing.

      In my original post when I mentioned flashy, I was meaning , you know how people refer to the bright shiny object which lures people away from solid business, then that's what I was referring to.

      This printing business becomes a saleable asset
      compare to a mobile website business where you are
      in the sales business because if you don't bring in another customer,
      you are sunk. Has virtually no value to a business buyer.

      I'm talking solid business building foundations here.

      I've built and sold businesses.

      Anyway, just passing on the knowledge of what I've learnt from my successes.

      Best,
      Ewen
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      • Profile picture of the author Marketgirl
        Just wanted to add another aspect to this thought line.

        If your market is going to be local business owners, one of the best ways that I have found to gain access to this close nit group is join Local Networking Groups.

        Most areas have many groups to join, some might be free to join and others will cost you (like the local BNI groups) and Chamber of Commerce groups, but one thing is for sure my first year in business, I was part of 3 and 4 local groups. This was the greatest way to get known and to get to know the local business owners.

        I developed relationships with some and as they got to know me as a person and as a business owner, the referrals started coming in.

        The cost for this was minimal, I just had to pay for breakfasts or lunches but the business and recognition that I received will far out way this.
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        • Profile picture of the author ewenmack
          Here's a NYSE company wanting to buy print brokers.

          And an example of one been sold.

          Excellent Print Broker - Business For Sale - BizEx.net

          "MAJOR NYSE-LISTED COMPANY WANTS TO PURCHASE QUALIFIED PRINTING BUSINESSES & PRINT BROKERS."

          That's what can happen when you build a solid business in the print brokering
          field.

          Best,
          Ewen
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        • Profile picture of the author junilerick
          Originally Posted by Marketgirl View Post

          Just wanted to add another aspect to this thought line.

          If your market is going to be local business owners, one of the best ways that I have found to gain access to this close nit group is join Local Networking Groups.

          Most areas have many groups to join, some might be free to join and others will cost you (like the local BNI groups) and Chamber of Commerce groups, but one thing is for sure my first year in business, I was part of 3 and 4 local groups. This was the greatest way to get known and to get to know the local business owners.

          I developed relationships with some and as they got to know me as a person and as a business owner, the referrals started coming in.

          The cost for this was minimal, I just had to pay for breakfasts or lunches but the business and recognition that I received will far out way this.
          Cool idea. The thing is I'm really bad at networking and establishing relationships with random people I meet. I'll keep this in my back pocket for now I think.
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          • Profile picture of the author junilerick
            Lots of cool ideas on this thread so far, thanks guys.

            About offering printing (or even mobile websites etc), how do you prevent the business owners from cutting you out the loop and just contacting the source themselves? Are they too busy to even perform a basic online search?

            Same with hiring sales people (if it ever gets to that stage), how do you prevent them from cutting you out the loop and starting a business on their own?
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            • Profile picture of the author ewenmack
              Originally Posted by junilerick View Post


              About offering printing (or even mobile websites etc), how do you prevent the business owners from cutting you out the loop and just contacting the source themselves? Are they too busy to even perform a basic online search?
              The printer ships without their name on it.

              Plus the list of wholesale printers you have available do not sell retail.

              So you are covered.

              Best,
              Ewen
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  • Profile picture of the author Yvon Boulianne
    In the new marketing we start by making gift, by helping people so we build a TRIBES...
    with the connection comes trust and with trust comes the GIFTS

    Somes ideas
    Tribe building tactics

    Have lot of success
    Yvon
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  • Profile picture of the author RockNRolla
    I'd recommend starting with cold calling, and just keep going until you get a meeting arranged. Once you have that first meeting arranged, you will be on a high and this will drive you on to keep dialling. Just remember and don't be disheartened by the no's, eventually you'll get the yes you are looking for.
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  • Profile picture of the author AndrewCavanagh
    You have multiple skills you need to master but probably the
    most important is learning how to talk to business owners so
    you can get hired.

    So whatever you do that gets you into a conversation with
    business owners where you learn to ask questions and listen
    is going to help you enormously.


    Some things you didn't mention in your first post were business
    networking meetings, talking to business owners you already know,
    talking to the business owners your friends know (in other words
    ask them if they could introduce you to them).

    The more business owners you talk to and the deeper you get into
    conversations the more you're going to learn about how to
    communicate with them and what they really want and need.

    Kindest regards,
    Andrew Cavanagh
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  • Profile picture of the author usndsd
    I'd recommend starting with cold calling, and just keep going until you get a meeting arranged. Once you have that first meeting arranged, you will be on a high and this will drive you on to keep dialling. Just remember and don't be disheartened by the no's, eventually you'll get the yes you are looking for.
    agreed 100% cold calling as scary as it might seem, is the most effective way to close deals
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