Anybody Try This, Yet? Amortizing Cost Of Design

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Anybody try this, yet?

Instead of charging $X for web design and hosting/WP+plugin updates -- instead charge $99 monthly?

For example, if you were going to charge $1200 for a site, just charge $99 a month instead. The business model would be predicated upon training the client to get use to paying $99 a month, and since most clients are hesitant to change hosting companies (you!) ... even after the initial 12 months, they continue to "let it roll".

I'm thinking about gearing this toward small businesses: Contractors, landscape services, pizzerias, chiropractors, etc...

Has anybody tried this pricing strategy? How did it work for you?
#amortizing #cost #design
  • Profile picture of the author Claude Whitacre
    You'll sell more at the $99 a month, I can promise you that. I can also promise you that every month, 20% of the cards won't go through. I don't know how much I would put up with for $99 a month.

    I know a guy that just builds websites, nothing else, for $199 a month...with a 12 month minimum.

    I can also promise you that if you offer $199 a month terms, you'll close plenty.
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  • Profile picture of the author PanteraIM
    Originally Posted by Adam G. Katz View Post

    Anybody try this, yet?


    For example, if you were going to charge $1200 for a site, just charge $99 a month instead. The business model would be predicated upon training the client to get use to paying $99 a month, and since most clients are hesitant to change hosting companies (you!) ...
    So the option is to have $1,200 now or wait 12 months to get fully paid.

    I understand where you are going with this, but that is a big commitment. The most I'll do for my clients is 50% upfront payment.

    Give them the chance and some people will intentionally or otherwise dick you around when you are looking at recurring charges.
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    • Profile picture of the author Adam G. Katz
      Originally Posted by PanteraIM View Post

      So the option is to have $1,200 now or wait 12 months to get fully paid.

      I understand where you are going with this, but that is a big commitment. The most I'll do for my clients is 50% upfront payment.

      Give them the chance and some people will intentionally or otherwise dick you around when you are looking at recurring charges.
      No, the comparison isn't really to $1,200, although it might seem that way to the client. Most people, once signed up, will not quit. They're lazy and they don't like change. So the comparison ends up being $1,200 vs. $3,600 - $4,800+ over time-- as you keep them for several years. And your % of signings is higher, too.
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      • Profile picture of the author Claude Whitacre
        Originally Posted by Adam G. Katz View Post

        No, the comparison isn't really to $1,200, although it might seem that way to the client. Most people, once signed up, will not quit. They're lazy and they don't like change. So the comparison ends up being $1,200 vs. $3,600 - $4,800+ over time-- as you keep them for several years. And your % of signings is higher, too.

        The flaw is that they won't stay forever. My average continuity client stays 15 months. That's actually far longer than most. You might want to charge (if $1,200 is your goal) $125 a month, or $1,200 up front. A 20% discount for pre-pay is enough to make most clients flip to to pre-pay.


        Originally Posted by JohnnyBattles View Post

        Why not charge a setup fee and then a monthly charge, similar to how Claude charges for his services.

        Has anyone tried the financing route yet where the client gets approved for financing if they cannot afford your design fee up front? That way you get your money up front and the financing company is responsible for collecting from the customer monthly.
        If the client doesn't have $1,200 available on a credit card, he probably won't be approved for financing.
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        • Profile picture of the author Adam G. Katz
          Originally Posted by Claude Whitacre View Post

          The flaw is that they won't stay forever. My average continuity client stays 15 months. That's actually far longer than most. You might want to charge (if $1,200 is your goal) $125 a month, or $1,200 up front. A 20% discount for pre-pay is enough to make most clients flip to to pre-pay.
          I don't have a target price, as I haven't started the business-- so I don't have a feel yet for clients' reactions to my price points. $1,200 was just a number I threw out off the top of my head.

          What is the most you can get from an average small business client (chiropractor, pizzeria, contractor) for web design plus monthly hosting/maintenance, in your experience? (Typical wordpress template site with 7-9 pages).
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        • Profile picture of the author Ron Lafuddy
          ["The flaw is that they won't stay forever. My average continuity client stays 15 months."]

          Ouch!

          Claude, given your numbers (60+ customers, posted elsewhere) that's a significant churn rate. Any thoughts on why they don't stay longer?
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          • Profile picture of the author Jason Kanigan
            Originally Posted by Ron Lafuddy View Post

            ["The flaw is that they won't stay forever. My average continuity client stays 15 months."]

            Ouch!

            Claude, given your numbers (60+ customers, posted elsewhere) that's a significant churn rate. Any thoughts on why they don't stay longer?
            Hum, I'm surprised to see you write that, Ron. 15 months is a long time in my experience. Most membership site accounts, for example, last only 3 or 4 months.

            Very interested in further discussion & data on this question.
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          • Profile picture of the author Claude Whitacre
            Originally Posted by Ron Lafuddy View Post

            ["The flaw is that they won't stay forever. My average continuity client stays 15 months."]

            Ouch!

            Claude, given your numbers (60+ customers, posted elsewhere) that's a significant churn rate. Any thoughts on why they don't stay longer?
            Ron; Sure I know. By the way, 15 months on a continuity program is actually very good. This doesn't mean that they all cancel at 15 months...some do after a few months...some have been with me for 3 or 4 years. Most Gurus would kill for a 15 month average customer life.

            See, They have already paid me for all my work. They are now paying me $199 a month for hosting, the domain name fee, and minimal work refreshing content every month.

            One reason that they cancel the subscription is that they have found another Guru. Someone tells them that they don't need to pay me anymore and that they client should pay them instead.

            Most of my clients have been obtained through speaking to groups and closing them at the event. The next year (or the year after that) someone else speaks on a similar subject and scoops the client up. These are the clients nationally, that I never see again (except by e-mail and phone)

            Most of my local clients never leave.

            I don't really put much effort into saving these clients. If they are wooed by another Guru....they are really gone already.

            Plus, they get to keep everything I've ever done for them; Videos, website, links, blog posts, etc. It all stays.

            About 25% of my clients stay forever.

            About 10% cancel after a few months (but after they pay me my substantial up front fee), because they either don't see a miracle (no matter how I try to manage their expectations), or their credit card keeps getting denied.

            A few I cancel because they aren't getting great results, and I honestly don't think they are getting their money's worth. A few retire, die, or go out of business.

            Many last a couple of years. Usually on the day their credit card expires and they need to renew. They are now reminded that they need to do something....and sometimes they figure they can save $199 a month by cancelling the service.

            Sometimes I can save the client, sometimes I don't even call them to ask why.

            When they cancel in batches, in one niche, I know it's because another speaker sold a similar service (usually a website) and promised them the moon. In a year or so, he'll lose that client to the next shiny object. It happens in the speaking business.
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  • Profile picture of the author DaniMc
    Its a decent plan. But - make sure you don't forget about the time value of money.

    Having $1,200 in your business NOW is MUCH better than $2400 over the next two years.

    There is a very large opportunity cost to leaving that money in the clients bank account instead of yours. Under-capitalization is the #1 reason businesses fail.

    Amazon.com can easily afford to do what you are proposing because they have deep pockets and can cover the expenses while the value of the customer builds up over time.

    We don't have enough info to decide if this is a good option for your business or not. I would say a few things:

    1) You need to try and double the amount you will get from each customer in the next two years. Instead of $2400 - try to get to $4800. Like Claude said, you will still convert a lot of them at $199.

    2) Don't think you can just charge a cheap rate like $99 and make everyone love you. Often, they will have disdain for you after a few months. Higher prices have an effect on people's psychology that makes them esteem you more.

    3) You are taking a big loss and a HUGE risk by not getting that money in your account immediately. Make sure you fully calculate everything you could be doing with that money to grow your business if you had it today. Two years from now, you could have had twice as many customers because you were able to use the cash to grow your business. This is a VERY large hidden cost in your plan.

    Since you are spending so much opportunity cost to give this deal to the client - you should make sure the contracts are air-tight.

    They simply MUST pay you for two years. They MUST provide you with an alternate payment method and give you the permission to charge it should the first one fail.

    Otherwise, what is to stop them from turning off the card? People decide they want a different site all the time. Many customers change their mind every 6 months it seems. They could hire a new designer to make a different site and then turn off the credit card or close the checking account where your payments come. It's a risk.

    Personally, I would never pay as much as you are going to pay to pursue this plan. Business is like a motor - and cash is it's fuel. My growth plans would be killed by spreading the cost for two years.
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    • Profile picture of the author Adam G. Katz
      Originally Posted by Dan McCoy View Post

      Its a decent plan. But - make sure you don't forget about the time value of money.

      Having $1,200 in your business NOW is MUCH better than $2400 over the next two years.

      There is a very large opportunity cost to leaving that money in the clients bank account instead of yours. Under-capitalization is the #1 reason businesses fail.

      Amazon.com can easily afford to do what you are proposing because they have deep pockets and can cover the expenses while the value of the customer builds up over time.

      We don't have enough info to decide if this is a good option for your business or not. I would say a few things:

      1) You need to try and double the amount you will get from each customer in the next two years. Instead of $2400 - try to get to $4800. Like Claude said, you will still convert a lot of them at $199.

      2) Don't think you can just charge a cheap rate like $99 and make everyone love you. Often, they will have disdain for you after a few months. Higher prices have an effect on people's psychology that makes them esteem you more.

      3) You are taking a big loss and a HUGE risk by not getting that money in your account immediately. Make sure you fully calculate everything you could be doing with that money to grow your business if you had it today. Two years from now, you could have had twice as many customers because you were able to use the cash to grow your business. This is a VERY large hidden cost in your plan.

      Since you are spending so much opportunity cost to give this deal to the client - you should make sure the contracts are air-tight.

      They simply MUST pay you for two years. They MUST provide you with an alternate payment method and give you the permission to charge it should the first one fail.

      Otherwise, what is to stop them from turning off the card? People decide they want a different site all the time. Many customers change their mind every 6 months it seems. They could hire a new designer to make a different site and then turn off the credit card or close the checking account where your payments come. It's a risk.

      Personally, I would never pay as much as you are going to pay to pursue this plan. Business is like a motor - and cash is it's fuel. My growth plans would be killed by spreading the cost for two years.
      Good points.

      I'm coming from a subscription site background (which has worked very well for me). But I don't have much experience with B2B beyond my own and my father's business. He kept the same web guy for 15 years, but the web guys only charged him for hosting + nickel & dime for mods after the initial site design.
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  • Profile picture of the author Jason Kanigan
    I wouldn't do this. 50% down/50% on completion are the terms I'll give if not 100% down. People used to ask once in awhile if I would offer terms on my WSOs. Nope. And these are paltry sums.

    I was a credit manager for a national electrical wholesaler for 4 years, responsible for $2million/month in collections. Leaving little pieces of money lying around to chase people for and pick up is NOT worth it.

    If you are going to have to go after someone for money, at least make sure it's for an exciting sum.
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  • Profile picture of the author JohnnyBattles
    Why not charge a setup fee and then a monthly charge, similar to how Claude charges for his services.

    Has anyone tried the financing route yet where the client gets approved for financing if they cannot afford your design fee up front? That way you get your money up front and the financing company is responsible for collecting from the customer monthly.
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  • Profile picture of the author Develo
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    • Profile picture of the author ronr
      I think it would be worth a test.

      Do tests and see which gives you the highest closing rate. If you get a lot more going for the monthly plan (which you should but sometimes the results surprise you) then go for it. I'm all about recurring income models myself.

      I think you would have a higher stick rate than other membership or services because once a website it up they don't want to lost it. That's different than other subscription services where they are just getting information each month. Most subscribers of most services or information find they persceive the value less over time, but a website could be different.

      Another option would be to go for the full amount but if they don't, the monthly could be the fallback offer.

      Ron
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  • Profile picture of the author rizy
    Design and Hosting should be kept seperate, that said if you can do it correctly, like the U.S telcomm industry does, it can be more easy to close.

    So basically have them pay minimal or no money up front, but make sure 12-24 month period is a contract, on which their credit depends upon.
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  • Profile picture of the author mrmatt
    I am taking on a new client that is paying $300 a month for a crappy ass website from the yellow pages. Seriously, downright aweful site. If any of you saw it, you would vomit.

    At best she ranks bottom of page 2 for search terms relevant to her business locally.

    I just did a quick search for the yellow pages footprint. Thousands and thousands of websites built by this yellow page company. Granted some of these are freebie one page sites but the majority of these are $300+ a month.

    As Jason pointed out, collections could be a problem and the YP have a strong collection company.

    At $199 a month it would be easy to go in and undercut the YP while giving a product that is 100x better.

    I personally prefer the upfront and monthly with the 50/50 model. However, with businesses that are long term YP customers I might consider the monthly route.

    A big benefit of the monthly route is that you would control everything. The domain, hosting, site, etc. If they stop paying you take the site down. If it looks like they are never going to pay add the site into your private network to build links to your other clients.
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    • Profile picture of the author rizy
      Can you show us where these business owners are paying to YellowPages, I guess what I am asking is where is YP portfolio and prices for something like this.
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  • Profile picture of the author mrmatt
    You could do a search on Google and see if you could find pricing. I know the prices from having dealt with several clients that either got a quote from the YP or they were paying for a site from the YP.
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  • Profile picture of the author Adam G. Katz
    "Plus, they get to keep everything I've ever done for them; Videos, website, links, blog posts, etc. It all stays."

    I'm thinking that this is part of the problem. If you didn't charge the upfront and instead structured the design work as more of a "lease" then leaving you would = No web site for a period of time.

    As it is, you've done the work and they can take what you've done and get cheaper hosting elsewhere. Which is fine, if you've built that into your pricing structure.

    (Not a criticism... just thinking out loud. You've obviously found something that works for you, and I respect that!)
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    • Profile picture of the author Claude Whitacre
      Originally Posted by Adam G. Katz View Post

      "Plus, they get to keep everything I've ever done for them; Videos, website, links, blog posts, etc. It all stays."

      I'm thinking that this is part of the problem. If you didn't charge the upfront and instead structured the design work as more of a "lease" then leaving you would = No web site for a period of time.

      As it is, you've done the work and they can take what you've done and get cheaper hosting elsewhere. Which is fine, if you've built that into your pricing structure.

      (Not a criticism... just thinking out loud. You've obviously found something that works for you, and I respect that!)
      Adam; You have to understand that I'm not selling them a website, or website hosting. They are getting a large package of services.

      One of the questions I get when presenting (and it's a deal killer) is "What happens if I cancel the $199 a month service?"

      I want them to ask that, because it can easily be misunderstood.

      A guy I know who sells websites, charges a flat $199 a month until they stop paying, with a 12 month contract. But if they stop paying ...the website goes away. The client doesn't get to keep the website. They don't own it.

      Now, they don't know that until they want to cancel.....and he saves some by explaining that the website will go away....

      But I must tell you, I charge enough up front that I would feel like a criminal deleting what they paid for.

      But $199 a month sound a lot cheaper to most clients than $1,200.

      I've found I make far more sales by closing them on a monthly payment plan, and then flipping them to a lump sum, going on a credit card.....

      ....instead of just quoting the up front fee first. I hope this helps.
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      • Profile picture of the author DaniMc
        Originally Posted by Claude Whitacre View Post

        I've found I make far more sales by closing them on a monthly payment plan, and then flipping them to a lump sum, going on a credit card.....

        ....instead of just quoting the up front fee first. I hope this helps.
        That is a great selling point - have used this also. You get people to the point where they want to think about the $900/mo for 6 months and then say "Don't think of this as $900/mo - Think of this as a $4,500 investment in your business."

        This really works. For some reason, $900/mo seems like a lot. $4,500 once seems like a little.

        I don't get it - but it works.
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        • Profile picture of the author Claude Whitacre
          Originally Posted by Dan McCoy View Post

          That is a great selling point - have used this also. You get people to the point where they want to think about the $900/mo for 6 months and then say "Don't think of this as $900/mo - Think of this as a $4,500 investment in your business."

          This really works. For some reason, $900/mo seems like a lot. $4,500 once seems like a little.

          I don't get it - but it works.

          Dan; I think $900 a month forever seems like a lot. I actually close more sales with $699 a month for a year...against $5,999 up front. Although after I close them I get them to the lump sum, because that 's what I really want.
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          • Profile picture of the author DaniMc
            Originally Posted by Claude Whitacre View Post

            Dan; I think $900 a month forever seems like a lot. I actually close more sales with $699 a month for a year...against $5,999 up front. Although after I close them I get them to the lump sum, because that 's what I really want.
            Ahh - there is a distinction here. Talking in terms of lump sum helps close the deal - they often still want to pay monthly.

            I think speaking in terms of the total cost, spread out over the term of the payment plan, makes the monthly amount seem smaller and therefore a much easier sell.

            I also think maybe it is rooted in uncertainty about what will happen over the time frame. If someone asked me if I could pay them $900/mo 6 months from now, my mind immediately goes into uncertainty mode trying to calculate and think of what is happening in 6 months. Even thought the answer will likely be yes, there is a bit of subconscious confusion. The future seems so abstract.

            Telling them $4,500 puts things into the "right now" perspective and makes people feel much more confident.

            That's my 2 cents anyway.
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            • Profile picture of the author Claude Whitacre
              Originally Posted by Dan McCoy View Post

              If someone asked me if I could pay them $900/mo 6 months from now, my mind immediately goes into uncertainty mode trying to calculate and think of what is happening in 6 months.
              Dan; That's because you're intelligent. But when I was selling in people's homes, delaying their first payment for six months or a year was a powerful closing tool.

              It was almost like "If I don't have to start paying for 6 months...it's free".

              That's the difference between someone who thinks about money, and plans ahead...and someone who thinks of the "future" as the weekend.

              But I always present both options, because some choose one and some the other. And I know I lost sales when I only allowed them to pay me up front.
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              • Profile picture of the author Adam G. Katz
                Claude:

                Are one of your kindle books on how you sell IM services? Or are those for clients? If the former, I'll pick one up.

                [Edit: I see the one on selling advertising... but it sounds like you're selling SEO, IM and web design now, right?]

                - Adam
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                • Profile picture of the author Claude Whitacre
                  Originally Posted by Adam G. Katz View Post

                  Claude:

                  Are one of your kindle books on how you sell IM services? Or are those for clients? If the former, I'll pick one up.

                  [Edit: I see the one on selling advertising... but it sounds like you're selling SEO, IM and web design now, right?]

                  - Adam
                  The one on Selling Local Advertising is virtually how I sell online services to offline clients. This isn't the book I give to clients. It the one that shows you what I do to sell clients. If you are selling to a small business owners anything to get them business...this is the book for that.

                  Local Online Marketing is the one I give to clients (or use to get clients)

                  Thanks for asking. Claude
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                  • Profile picture of the author Jason Kanigan
                    Originally Posted by Claude Whitacre View Post

                    The one on Selling Local Advertising is virtually how I sell online services to offline clients. This isn't the book I give to clients. It the one that shows you what I do to sell clients. If you are selling to a small business owners anything to get them business...this is the book for that.

                    Local Online Marketing is the one I give to clients (or use to get clients)

                    Thanks for asking. Claude
                    I highly recommend Selling Local Advertising. It will help you with selling any product or service.
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                  • Profile picture of the author Adam G. Katz
                    Originally Posted by Claude Whitacre View Post

                    The one on Selling Local Advertising is virtually how I sell online services to offline clients. This isn't the book I give to clients. It the one that shows you what I do to sell clients. If you are selling to a small business owners anything to get them business...this is the book for that.

                    Local Online Marketing is the one I give to clients (or use to get clients)

                    Thanks for asking. Claude
                    Just bought it.
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  • Profile picture of the author dmeirx
    i just applied something like: i offered a new design like $600 dolar to one of my clients + webmail service just autoresponder and reports $300 dolar ...+$+$ anyway he got a total of 1200+ price for my service but also i gave him another option like : i build your site for 500$ and i will do the other services for only $129 monthly payment ... well the local company choose second options so i got a recurring one year deal with him everybody was happy... so system for recurring works better .. but about payment you are right need to ask more and stay at least in a good price
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