Offline + Online combined?

13 replies
I'm just about to launch an offline compaign, though had an idea and would like opinions on it, whether you've tried something similar or not?

I've picked local prospects based on whether they need a new website/seo work etc..

Each will be sent a piece of direct mail, with a link on it.
The link will show a page, telling the companies that we are working on a local business outreach program/Improving local businesses, offering a discount for the work.

Then throwing scarcity in telling them we can only take on 5 local businesses, and a countdown timer for a week or two.

But each company will further pre-qualify themselves by leaving a message on my free phone answering machine for me to call back.

That I'll call them back at the end of the countdown to see if they are a good fit for myself.

Any ideas?

Too much work for the prospects or am I just overcomplicating it all?

Jay
#combined #offline #online
  • Profile picture of the author Aaron Doud
    Seems like you are making me (the prospect) jump thru hoops.

    If you want me to go to the website (aka that is your call to action) there better be a compelling reason for me to do so. And on the flip side there better be a good reason for you to send me there.

    Also a note on scarcity. It only works if they are sold on what you are selling and there is truth to the scarcity. Too many IMers get stuck thinking scarcity from the start works. It doesn't. Bringing it up too soon (before they are sold) can actually have the opposite effect. Especially if the service you are offering is not scarce. And web page designers are everywhere. The only scarcity would be you and at that point they are not sold on you.
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  • Profile picture of the author oliverj87
    Hey Aaron,

    Cheers, that's put it in more perspective.
    While my time is scarce, I can only physically dedicate my time to so many before I have to outsource.

    Though as you've pointed out, web designers in general are in abundance.

    From what I gather I need to be selling them on myself and what value I can bring to their business and their bottom lines, instead of selling them on a brand spanking new website like every other tom, dick and Harry.

    Jay
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  • Profile picture of the author Aaron Doud
    You need to be selling what you (your company/whatever) will do for them. Websites are a commodity. They can't be scarce. But if you sell them on what you can do that is scarce. You can only do so much.

    Scarcity is for later once they are sold on you but not ready to jump. Scarcity makes them jump. But before they are sold they don't care rather time is running out. In fact they may even think, "well at least once he gets his 5 we won't hear from him again".
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  • Profile picture of the author shane_k
    Originally Posted by oliverj87 View Post

    The link will show a page, telling the companies that we are working on a local business outreach program/Improving local businesses, offering a discount for the work.

    Then throwing scarcity in telling them we can only take on 5 local businesses, and a countdown timer for a week or two.
    I don't understand why you would send them to a website to do the above when your direct mail piece can do this itself.

    I think you just making things too complicated and by having them jump through hoops like Aaron mentioned, you are going to lose prospects along the way and thus you are going to lower your response rate.

    Forget the website and just send them the direct mail piece and have the ones interested give you call.
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  • Profile picture of the author DaniMc
    I take it you are just getting started.

    These types of campaigns can be great for established companies who have exhausted all their local resources and are ready to branch out into other markets.

    In MY opinion - there is no need for this effort. All this planning will get you nowhere. It seems you are putting up barriers to your own success by complicating things.

    We have all done it but I am trying to save you the headache. When you try schemes like this, you are really giving yourself reasons, in advance, to justify your possible future failure to make money. You are actually building in mechanisms to avoid the self-esteem hit at being told no or not making any sales and failing.

    So, you are creating this scheme to insulate yourself from this possible future pain.

    There is no reason for any of this. You need to go sell your services. If you can't go sell them face to face, what makes you think you will be able to sell them after they call and leave a message?

    I am willing to bet you have spent hours and hours, weeks and months "getting ready" to sell your service. You've been looking for these businesses, building the list, researching as much as possible, writing and then tweaking, tweaking, tweaking your letter. Creating and then tweaking, tweaking, tweaking your website. Calculating response rates and doing the "if only 3% of people respond I'll make X amount of money!"

    I will bet that you have spent hours, weeks, months, making promises to yourself and your relatives that you can do this.

    And now - after all of that work. All of those promises, you come here looking for more info. You are getting nervous now. You've done all this work and it's almost time to pull the trigger. You fear it will fail and you are looking for more things to think about. More things to "work" on.

    This is all happening in your subconscious - sabotaging you. Of course, I could be wrong, but I doubt it.

    Here is the thing - you have identified a list of prospects. Now just go see them. Tell yourself you will not stop until you have pitched to 10 people each day. Make your pitch 100 times. Sell some stuff. Then think about how to do it better. Now is not the time for improvement. Now is the time to start selling.

    Stop tweaking and twiddling, thinking and calculating. You have done that long enough! You are fully capable of making these sales! Your future depends on it. These business owners need a better website...from you!

    You have the list - JUST GO GET THEM.

    If I'm completely wrong about you, then I apologize. But - it doesn't change my opinion on the matter. Forget about this complicated scheme and just go start selling. Once you get better at selling and fulfilling, hire someone and teach them how to sell too.
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    Be kind, for everyone you meet is fighting a hard battle.
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    • Profile picture of the author samrand
      Originally Posted by Dan McCoy View Post

      I take it you are just getting started.

      These types of campaigns can be great for established companies who have exhausted all their local resources and are ready to branch out into other markets.

      In MY opinion - there is no need for this effort. All this planning will get you nowhere. It seems you are putting up barriers to your own success by complicating things.

      We have all done it but I am trying to save you the headache. When you try schemes like this, you are really giving yourself reasons, in advance, to justify your possible future failure to make money. You are actually building in mechanisms to avoid the self-esteem hit at being told no or not making any sales and failing.

      So, you are creating this scheme to insulate yourself from this possible future pain.

      There is no reason for any of this. You need to go sell your services. If you can't go sell them face to face, what makes you think you will be able to sell them after they call and leave a message?

      I am willing to bet you have spent hours and hours, weeks and months "getting ready" to sell your service. You've been looking for these businesses, building the list, researching as much as possible, writing and then tweaking, tweaking, tweaking your letter. Creating and then tweaking, tweaking, tweaking your website. Calculating response rates and doing the "if only 3% of people respond I'll make X amount of money!"

      I will bet that you have spent hours, weeks, months, making promises to yourself and your relatives that you can do this.

      And now - after all of that work. All of those promises, you come here looking for more info. You are getting nervous now. You've done all this work and it's almost time to pull the trigger. You fear it will fail and you are looking for more things to think about. More things to "work" on.

      This is all happening in your subconscious - sabotaging you. Of course, I could be wrong, but I doubt it.

      Here is the thing - you have identified a list of prospects. Now just go see them. Tell yourself you will not stop until you have pitched to 10 people each day. Make your pitch 100 times. Sell some stuff. Then think about how to do it better. Now is not the time for improvement. Now is the time to start selling.

      Stop tweaking and twiddling, thinking and calculating. You have done that long enough! You are fully capable of making these sales! Your future depends on it. These business owners need a better website...from you!

      You have the list - JUST GO GET THEM.

      If I'm completely wrong about you, then I apologize. But - it doesn't change my opinion on the matter. Forget about this complicated scheme and just go start selling. Once you get better at selling and fulfilling, hire someone and teach them how to sell too.
      Great stuff Dan. I think a lot of us who read what you just wrote will be able to
      identify with it whether if it's what they're going through now or in the past. It
      literally took me a year to put in to action a very simple idea that I somehow
      always found a way to "perfect" it even more, therefore always putting it off.

      I lost out on a lot of money that year in retrospect because of self sabotage.

      "You don't have to be perfect, you just have to get it started."

      Cheers,
      Sam
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      • Profile picture of the author oliverj87
        Originally Posted by samrand View Post

        Great stuff Dan. I think a lot of us who read what you just wrote will be able to
        identify with it whether if it's what they're going through now or in the past. It
        literally took me a year to put in to action a very simple idea that I somehow
        always found a way to "perfect" it even more, therefore always putting it off.

        I lost out on a lot of money that year in retrospect because of self sabotage.

        "You don't have to be perfect, you just have to get it started."

        Cheers,
        Sam
        Yea Sam, I think we all go through the self sabotage stage to start with, I know I did many years ago.

        It's not until you just put yourself out there that you realise it was all for nothing. Its basic human principle, almost everybody at some stage in the life has suffered from the fear of rejection.

        Thats what it comes down to in these situations as well, we might tell ourself that its because we're not good enough, or that other people are better and charge less, but at the end of the day we just don't want to be rejected, but we do it a few times and we learn to just take it on the chin and get on with it, your win some you lose some.

        Jay
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    • Profile picture of the author oliverj87
      Originally Posted by Dan McCoy View Post

      I take it you are just getting started.

      These types of campaigns can be great for established companies who have exhausted all their local resources and are ready to branch out into other markets.

      In MY opinion - there is no need for this effort. All this planning will get you nowhere. It seems you are putting up barriers to your own success by complicating things.

      We have all done it but I am trying to save you the headache. When you try schemes like this, you are really giving yourself reasons, in advance, to justify your possible future failure to make money. You are actually building in mechanisms to avoid the self-esteem hit at being told no or not making any sales and failing.

      So, you are creating this scheme to insulate yourself from this possible future pain.

      There is no reason for any of this. You need to go sell your services. If you can't go sell them face to face, what makes you think you will be able to sell them after they call and leave a message?

      I am willing to bet you have spent hours and hours, weeks and months "getting ready" to sell your service. You've been looking for these businesses, building the list, researching as much as possible, writing and then tweaking, tweaking, tweaking your letter. Creating and then tweaking, tweaking, tweaking your website. Calculating response rates and doing the "if only 3% of people respond I'll make X amount of money!"

      I will bet that you have spent hours, weeks, months, making promises to yourself and your relatives that you can do this.

      And now - after all of that work. All of those promises, you come here looking for more info. You are getting nervous now. You've done all this work and it's almost time to pull the trigger. You fear it will fail and you are looking for more things to think about. More things to "work" on.

      This is all happening in your subconscious - sabotaging you. Of course, I could be wrong, but I doubt it.

      Here is the thing - you have identified a list of prospects. Now just go see them. Tell yourself you will not stop until you have pitched to 10 people each day. Make your pitch 100 times. Sell some stuff. Then think about how to do it better. Now is not the time for improvement. Now is the time to start selling.

      Stop tweaking and twiddling, thinking and calculating. You have done that long enough! You are fully capable of making these sales! Your future depends on it. These business owners need a better website...from you!

      You have the list - JUST GO GET THEM.

      If I'm completely wrong about you, then I apologize. But - it doesn't change my opinion on the matter. Forget about this complicated scheme and just go start selling. Once you get better at selling and fulfilling, hire someone and teach them how to sell too.
      Dan that was an informative read, while I agree with you on parts of it, and it would sure be news to some peoples ears, I've been selling my services for quite a few years, via direct mail, cold calling and face to face.

      What I was merely asking for opinions on thinking outside the box, yes direct mail has worked for me in the past, but in the same sense so has acquiring clients through my site.

      If both work in their own right, then why not together?

      I'm a firm believer that you have to risk it to get the chocolate biscuit, and testing and tweaking is what we do to increase our own profit margins. If we aren't then why are we in this business, nobody is here to just get by.

      Jay
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      • Profile picture of the author DaniMc
        Originally Posted by oliverj87 View Post

        Dan that was an informative read, while I agree with you on parts of it, and it would sure be news to some peoples ears, I've been selling my services for quite a few years, via direct mail, cold calling and face to face.

        What I was merely asking for opinions on thinking outside the box, yes direct mail has worked for me in the past, but in the same sense so has acquiring clients through my site.

        If both work in their own right, then why not together?

        I'm a firm believer that you have to risk it to get the chocolate biscuit, and testing and tweaking is what we do to increase our own profit margins. If we aren't then why are we in this business, nobody is here to just get by.

        Jay
        In that case Jay, I'll just say that I did try something similar last year.

        I sent targeted, personal letters to 1000 professionals. The whole thing cost me a little over $3000. Zero response.

        That is not to say you should not try this. You are probably better than me at writing for sales.
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  • Profile picture of the author oliverj87
    Ah Dan, that's that risk we take, what did you try? Just targeted letters?
    Did you go with lumpy mail? In all honesty I find it tacky but it does work for me, though I stay clear from the dice and keys.

    I found bouncy balls work nicely, with a comment on how a high bounce rate is equivalent to directing all prospective clients to your nearest competitor..

    I'm considering using them lil parachute men I used to have as a child, throw a bit of nostalgia at people, though still not sure on a punchy line to tie them in.

    Jay
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  • Profile picture of the author Lokahi
    Is there a compelling reason for them to go online to your website rather than call the number and talk to you? For instance, maybe you could offer a free online evaluation (survey) where the potential customer fills out a survey. The survey could ask about their website/SEO needs. This would easily prequalify them as to whether or not they need your service. Of course, on the completion of the survey page, you would suggest they fill out a contact form so you can get back in touch with them about a special 'web only' deal for your local customers.
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  • Profile picture of the author oliverj87
    Well I give all prospects a 10 question survey when we first sit down, so that I can their pain points with the site, what do they want a new site or redesign to achieve, budget etc..

    When I originally thought about it the direct mail would show a quick mockup on the front, with their name logo already on it, and would have a web address, not a number.
    The web address would have the number on it and also sell them on the website benefits.

    So those who have made it to the web page would already be somewhat interested.

    Though a bit more, I'm targeting the beauty niche and selling them on certain benefits of the new website, such as pos and online bookings which only a couple actually have that I've come across. In the process I can up sell them on SMM, Facebook/twitter page design etc etc.

    I might just it on a testing purposes, at the end of the day, the cost it take to go it would be negligible if from it I sign up one prospect. If it crashes and burns then so be it. Don't do it again :-D

    I'll document it so we can all benefit from the outcome. Either way.
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    • Profile picture of the author DaniMc
      Originally Posted by oliverj87 View Post

      Ah Dan, that's that risk we take, what did you try? Just targeted letters?
      Did you go with lumpy mail? In all honesty I find it tacky but it does work for me, though I stay clear from the dice and keys.

      I found bouncy balls work nicely, with a comment on how a high bounce rate is equivalent to directing all prospective clients to your nearest competitor..

      I'm considering using them lil parachute men I used to have as a child, throw a bit of nostalgia at people, though still not sure on a punchy line to tie them in.

      Jay
      No it was not lumpy mail. I hand-addressed them and had a pretty simple process for them.

      Honestly - it was direct mail amateur hour LOL. I had a suspicion it would fail even before it started. I thought I might get at least ONE response. Nope!

      The $3k didn't hurt me too bad - but I know my approach should have been better.
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