What that means to you

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I was watching a syndicated home improvement show. This show has a host who comes in and does a makeover for regular people's homes.

At one point he talks to the owner of a company that makes chairs that will go in the new renovation. It's a sponsor tie-in, and the host asked him,"What makes your chairs special?"

The chair guy said, "Well, we make our own foam, and in fact, we are the only company that POURS their own foam!"

Wow! They pour their own foam!

What the heck does that mean to me?

The guy had a national platform, and he didn't give me the benefit of what is possibly a great feature. It sounded like something good, but I still don't know what I get out of it.

When writing the text for your site, always give the feature AND the benefit. Don't assume customers know the benefit of the things you offer. Discuss the feature and think, "What that means to you is..." and then give the benefits.

Providing features and benefits means your customer will know exactly how their life will improve, and they'll be much more likely to purchase your products and services. You'll create better customer engagement which leads to more sales and profit.

See what I did there?
#means
  • Profile picture of the author Samuel Adams
    The classic "What's in it for me?" But many copywriters and marketers ignore this, only pointing out the features. As you said, not everyone understands how these features translate into benefits. For instance, when writing ad or article copy for a gift, are you ensuring your reader actually understands why that item is the perfect gift? Or, just describing the features again?
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