Is the US more open to monthly payments than the UK

14 replies
Hi my little offline Cherubs

It's Friday so I thought I would throw one of those questions which is daft, but would be interested to know the answer....

I remember when first looking at giving marketing advice for offline businesses, it would amaze me how people on forums from the US seemed to be able to close deals with a 10K set up fee put 1-$2K a month recurring fee.

I'm in the UK, and if I was to put myself in the shoes of a business owner being approached with that type of set up fee and monthly retainer, I would be very dubious about the whole thing.

I wonder if businesses in the US are much more open to the idea? Of course, the key is to go for businesses that have a very high ticket product or service, but these are of course quite savvy and also within a competitive market.

Ok.....what I'm trying to ask is....who here in the UK is makin' the monthly moolah ...and any you guys in the US or anywhere in fact have any thoughts, comments?

Beers
Phil
#monthly #open #payments
  • Profile picture of the author massiveray
    I've never had any trouble getting people to sign monthly deals.
    Signature

    Join my private strategy group on Facebook or find out how I made £2000 recurring in 2 weeks.

    {{ DiscussionBoard.errors[8704000].message }}
    • Profile picture of the author phil.wheatley
      Originally Posted by massiveray View Post

      I've never had any trouble getting people to sign monthly deals.
      Hey Mate

      Cheers for the reply. Are you charging your clients for marketing advice i.e setting up JVs, how to do up sells, making your website more effective or are you charging for services like SEO, facebook marketing etc????

      Cheers
      Phil
      Signature



      It's still not working for you??? Need direction?...
      ---->>>> BrainDirection.com <<<<----
      {{ DiscussionBoard.errors[8704009].message }}
  • Profile picture of the author jimbo13
    Originally Posted by phil.wheatley View Post

    I'm in the UK, and if I was to put myself in the shoes of a business owner being approached with that type of set up fee and monthly retainer, I would be very dubious about the whole thing.
    No you wouldn't.

    It is no different from an IT contract or anything else.

    Think cashflow. They are.

    Dan
    {{ DiscussionBoard.errors[8704016].message }}
    • Profile picture of the author phil.wheatley
      Originally Posted by jimbo13 View Post

      No you wouldn't.

      It is no different from an IT contract or anything else.

      Think cashflow. They are.

      Dan
      Hey Dan

      Sorry, probably dubious is not the right word. Maybe cautious? Certainly I would be wanting to see either some proof of results, or maybe see something concrete before a payment is made?

      Are you personally charging a high figure monthly amount? Part of the reason for my thread I guess it to gauge how many people are actually charging a decent whack per month for each client.

      T Hanks
      Phil
      Signature



      It's still not working for you??? Need direction?...
      ---->>>> BrainDirection.com <<<<----
      {{ DiscussionBoard.errors[8704026].message }}
      • Profile picture of the author jimbo13
        Phil

        I don't do Internet Marketing so don't wish to mislead you by saying that I do get this. I am talking from the other side of the fence.

        I would carry out some sort of due diligence on anyone wishing to charge what I consider to be a lot of money.

        But I would not be thinking of monthly in a negative way, totally the opposite for an ongoing service.

        Does that help?

        Dan
        {{ DiscussionBoard.errors[8704058].message }}
  • Profile picture of the author phil.wheatley
    Hi Dan

    Oh ok, I see what you mean now.

    Cheers
    Phil
    Signature



    It's still not working for you??? Need direction?...
    ---->>>> BrainDirection.com <<<<----
    {{ DiscussionBoard.errors[8704106].message }}
  • Profile picture of the author Jason Kanigan
    I haven't had any issues with monthly payments on either side of the pond. And a UK expert I was working with encouraged monthly payments for a service we were offering.

    Typically it has come down to whether the prospect could afford the total cost outright or not. If they couldn't, then they were happy to go the monthly route.

    So the question doesn't seem to be about methodology, but rather value and availability of funds.
    {{ DiscussionBoard.errors[8704120].message }}
  • Profile picture of the author Aaron Doud
    Phil I want to have you look at this another way. I'm most often on the other side being pitched to. The key to landing a $10k Upfront, $2k a month deal is simply Math plus Trust.

    First let's talk about the Math part as this will help you when considering who to target. A business owner or manager is going to want to make sure that they are going to get value for what they pay.

    The problem with the math is too many people seem to think Revenue = Profit. And it doesn't so you need to make sure that the profit they will gain from your service will be greater than the cost.

    Let's look at some numbers from my world. Let's say the average RV a dealership sells is $20k and they make a profit of $1k(think net not gross) on that. So to even justify your service I need to believe that your service will allow me to sell another 34 RVs Minimum or $680k of revenue. Now let's be real no one spends 100% of profit on advertising so honestly if you couldn't convince me of at least 102 RVs and a Revenue of $2.04 Million I would not even consider it.

    Now the higher that number the better but now we come to Trust. When we show that number I have to trust that you can deleiver and the results will be above my minimum and hopefully closer to what you said they could be.

    So are you confident that you can provide Millions of Dollars in Revenue for your Thousands in Fees?

    Now the math will vary by business. Some might make 10% profit and be looking for 1000% ROI. Others might make 90% Profit and be ok with a 200% ROI. But in the end you must make them a certain multiple of your fee in profit to justify it.

    Because no offense but what is the point of more sales if I don't make more money? Taking that further what is the point of more sales if i have to get those sales at a greater cost then I am used to?

    This is how your prospects are thinking even if they don't understand their number well enough to put it into such clear thoughts. They will be comparing you to something else they do. They will not trust you. You need to convince them that not only will they make more sales but they will make more profits and your service will be the best investment they ever made.

    In my experience those pitching me can't do that. They suck at showing me profit. I am literally listening to a rep in an office next to me pitching something and he hasn't once been able to quantify what is in it for us. Lucky for him he is a TV station, old school media can get away with that. The consultants on here can't.
    {{ DiscussionBoard.errors[8704177].message }}
    • Profile picture of the author Richard Tunnah
      Originally Posted by Aaron Doud View Post

      Phil I want to have you look at this another way. I'm most often on the other side being pitched to. The key to landing a $10k Upfront, $2k a month deal is simply Math plus Trust.

      First let's talk about the Math part as this will help you when considering who to target. A business owner or manager is going to want to make sure that they are going to get value for what they pay.

      The problem with the math is too many people seem to think Revenue = Profit. And it doesn't so you need to make sure that the profit they will gain from your service will be greater than the cost.

      Let's look at some numbers from my world. Let's say the average RV a dealership sells is $20k and they make a profit of $1k(think net not gross) on that. So to even justify your service I need to believe that your service will allow me to sell another 34 RVs Minimum or $680k of revenue. Now let's be real no one spends 100% of profit on advertising so honestly if you couldn't convince me of at least 102 RVs and a Revenue of $2.04 Million I would not even consider it.

      Now the higher that number the better but now we come to Trust. When we show that number I have to trust that you can deleiver and the results will be above my minimum and hopefully closer to what you said they could be.

      So are you confident that you can provide Millions of Dollars in Revenue for your Thousands in Fees?

      Now the math will vary by business. Some might make 10% profit and be looking for 1000% ROI. Others might make 90% Profit and be ok with a 200% ROI. But in the end you must make them a certain multiple of your fee in profit to justify it.

      Because no offense but what is the point of more sales if I don't make more money? Taking that further what is the point of more sales if i have to get those sales at a greater cost then I am used to?

      This is how your prospects are thinking even if they don't understand their number well enough to put it into such clear thoughts. They will be comparing you to something else they do. They will not trust you. You need to convince them that not only will they make more sales but they will make more profits and your service will be the best investment they ever made.

      In my experience those pitching me can't do that. They suck at showing me profit. I am literally listening to a rep in an office next to me pitching something and he hasn't once been able to quantify what is in it for us. Lucky for him he is a TV station, old school media can get away with that. The consultants on here can't.
      Aaron's nailed this. If you understand your clients and their products or services including margins then you can put a great proposal forward. For instance I work with a few dentists where teeth whitening carries a 600% profit margin on average in the industry. So if I can help them sell a few of those they are covering my fees and adding 20-30% to their bottom line.
      {{ DiscussionBoard.errors[8704259].message }}
  • Profile picture of the author Richard Tunnah
    Hi Phil,
    I have clients pay me an upfront retainer and a monthly percent of thier profits I help them gain. If they see value in your offer then a business is going to go for your offer. I work on trust. They send monthly sales reports and bacs my cut. Obviously their is trust involved here.
    Oh and many of my clients are in London.
    {{ DiscussionBoard.errors[8704246].message }}
  • Profile picture of the author tonyscott
    I don't charge a setup fee, but I will often only produce a blueprint in month 1

    Generally, I'll outline where they are, where they could be, and the cost to get there.

    Then I ask them if the annual cost to hire me - (that varies between £4,000 and £17,000 + ppc budget) is affordable ...

    Because I've found that business owners tend to annualise the cost anyway, when I quote monthly numbers

    And I want them psychologically commited to at least a 12 months relationship

    So my "close" runs along the line of, "that may, or may not be a number you're comfortable with, but that's what it will cost to do a professional job"

    "If you can't afford to commit to spending £15,000 (or whatever) with me over the next 12 months, there's little point in taking this forward at the level we've discussed."

    Then I shut up

    Doesn't always work, but it cuts out a lot of timewasting for both sides.

    I have half a dozen clients on monthly standings orders

    And to Aaron - that's exactly the sort of numbers conversations I have with business owners - but if they were only making 5% net - I probably wouldn't be a good fit for them.

    Tony
    {{ DiscussionBoard.errors[8704580].message }}
    • Profile picture of the author Aaron Doud
      Originally Posted by tonyscott View Post

      And to Aaron - that's exactly the sort of numbers conversations I have with business owners - but if they were only making 5% net - I probably wouldn't be a good fit for them.
      A hard lesson for many to learn. "Not everyone is a potential customer". If they can't afford you for whatever reason you have to qualify them out. Good point that I did not make clear.
      {{ DiscussionBoard.errors[8704596].message }}
  • Profile picture of the author phil.wheatley
    Thanks for all your replies guys. I think it is fair to say that the "offline marketing" route is often sold as something that is much easier to do than typical Internet Marketing. Like everything, it takes a lot of work and persistence.

    I think most (like myself) figure "let's get 10 clients at 1k per month and that will be a cool 10k monthly income"....pie in the sky or realistic?

    Thankfully, my first real client is a cosmetic dentist whom I'm working for free for in order to get experience and learn the industry, so I'm hoping I'm on the right track.

    Phil
    Signature



    It's still not working for you??? Need direction?...
    ---->>>> BrainDirection.com <<<<----
    {{ DiscussionBoard.errors[8708186].message }}
  • Profile picture of the author trader909
    the industry you work with dictates the profits
    {{ DiscussionBoard.errors[8708314].message }}

Trending Topics